Water Heater Warranty Service
All new water heaters come with a manufacturer's warranty; upon successful installation you should go to your manufacturer's website and register the unit to activate your warranty. The manufacturer's warranty covers the cost of certain repairs for a specified amount of time.
Warranties cover one or more of the following parts of your water heater: labor, parts, and the tank. If your warranty covers parts and labor, you won’t pay anything at all. If the warranty only covers the parts, you’ll still have to pay for the cost of the labor. Additionally, some warranties also cover a complete replacement if the water heater broke down within the warranty period and a simple repair won’t fix the issue. Always verify whether your current warranty covers parts or parts and labor in advance to ensure you don’t encounter any surprises when the bill comes.
All warranties come with terms that determine what the manufacturer will and will not cover. While warranties vary from manufacturer to manufacturer, many of them have similar terms and conditions. Below you will find a basic overview of the water heater warranty claims process with the manufacturer:
Getting Water Heater Warranty Service through U.S. Water Heating Solutions
You can get warranty service through U.S. Water Heating Solutions in only four simple steps:
Step One: Call Manufacturer
First, you need to call the manufacturer customer service for initial warranty support. The manufacturer will verify your warranty and do their best to diagnose the over the phone based on your description of the damage (which isn’t always possible).
If you have an extended warranty through a third party, you may need to call the extended warranty company as opposed to the manufacturer.
Step Two: Get Warranty Authorization
When speaking to the manufacturer, if the unit still falls under the warranty, the manufacturer will give you a warranty authorization number. You will need this number to help us charge the manufacturer for the water heater repair or replacement.
Step Three: Receive Parts or Arrange for Replacement Water Heater (if applicable)
In some cases, the manufacturer will need to send you replacement parts. If you are being sent replacement parts from the manufacturer, service cannot be scheduled until you physically receive the part. This happens in cases where we do not stock the required replacement parts and/or when specific parts are in extremely high demand or facing supply chain issues, as we would not have the part in stock and would not be able to repair your water heater during the appointment. We do stock a wide selection of parts on our technicians' service vehicles. If you know the exact part number have an idea of what parts are needed or the exact part number(s), please mention this information to our dispatch team when you call to schedule your appointment. If we have the part available on our technician's service vehicle or in a service bin, it can speed up the repair process.
Alternatively, if the manufacturer has approved water heater warranty replacement, we will work together to locally source a replacement water heater. If your water heater model is special order or you are making downgrades or upgrades with your replacement model, both the manufacturer and service provider will need to know in advance; please keep in mind that special order water heaters may result in delayed water heater warranty replacement.
Step Four: Schedule Service
Once you have the warranty authorization and any required parts or a plan to receive the replacement water heater, you need to schedule service with a service provider, such as U.S. Warranty Solutions. Most manufacturers will either assign or recommend you a warranty service provider.
If we are your warranty service provider, we will schedule your water heater repair for the next available appointment based on local service availability. Be sure to mention that you are making a warranty service request at the time you schedule your repair appointment for your water heater.
Whether under warranty or not, we can help! Contact U.S. Water Heating Solutions to learn more!
Warranty Information by Manufacturer
Customer Service: 1-(800)-999-9515
Full Warranty (Labor, Parts, + Tank Coverage)
- American/A.O. Smith will provide you with an authorization number beginning with a L or a X
- L = Labor
- X = Extended Warranty
Parts + Tank Warranty Only
- American/A.O. Smith will provide you with an authorization number beginning with a P or a R; client is responsible for the cost of labor and any additional materials required
- P = Part
- R = Replacement*
*As of 2025, USWHPRO ONLY performs warranty water heater replacements for American water heaters
Contact Information:
***American/A.O. Smith DOES NOT share any of your contact info nor the model and serial number of your water heater with your service provider***
Service Cancellation Policy
If service is canceled with less than 24 hours notice, we are unable to access the home upon arrival, OR we are turned away at the door, a cancellation/lockout fee of $75 will be charged to the credit card on file.
You may change or cancel your appointment by calling 833-879-4776 or sending an email to service@uswhpro.com
Customer Service: 1-(800)-527-1953
Full Warranty (Labor, Parts, + Tank Coverage)
- A.O. Smith will provide you with an authorization number beginning with a L or a X
- L = Labor
- X = Extended Warranty
Parts + Tank Warranty Only
- A.O. Smith will provide you with an authorization number beginning with a P or a R; client is responsible for the cost of labor and any additional materials required
- P = Part
- R = Replacement*
*As of 2025, USWHPRO ONLY performs warranty water heater replacements for American water heaters
Contact Information:
***A.O. Smith DOES NOT share any of your contact info nor the model and serial number of your water heater with your service provider***
Service Cancellation Policy
If service is canceled with less than 24 hours notice, we are unable to access the home upon arrival, OR we are turned away at the door a cancellation/lockout fee of $75 will be charged to the credit card on file.
You may change or cancel your appointment by calling 833-879-4776 or sending an email to service@uswhpro.com
Customer Service: 1-(800)-531-2111
Full Warranty (Labor, Parts, + Tank Coverage)
- Bradford White will provide you with an authorization number beginning with two letters
Parts + Tank Warranty Only
- Model + Serial of Unit REQUIRED to verify Parts Warranty with Bradford White
- For Replacement: BRADFORD WHITE AUTHORIZATION REQUIRED | Please contact the local distributor who sold you the water heater first
Customer Service: 1-(800)-621-5622
Full Warranty (Labor, Parts, + Tank Coverage)
- Rheem will provide you with an authorization number beginning with WCN
- Typically they will also ship you parts; service cannot be scheduled until you have the parts in hand
***Rheem does not share tracking info for parts with your service provider; contact Rheem Tech Support at: 1-800-621-5622, Option #5 to request tracking information***
Parts + Tank Warranty Only
- Model + Serial of Unit REQUIRED to verify Parts Warranty with Rheem
- For Replacement: RHEEM AUTHORIZATION REQUIRED | Please contact Rheem first
- Client is responsible for labor costs, any additional materials, and applicable taxes
Customer Service: 1-(800)-527-1953
Full Warranty (Labor, Parts, + Tank Coverage)
- Reliance/A.O. Smith will provide you with an authorization number beginning with a L or a X
- L = Labor
- X = Extended Warranty
Parts + Tank Warranty Only
- Reliance/A.O. Smith will provide you with an authorization number beginning with a P or a R; client is responsible for the cost of labor and any additional materials required
- P = Part
- R = Replacement*
*As of 2025, USWHPRO ONLY performs warranty water heater replacements for American water heaters
Contact Information:
***Reliance/A.O. Smith DOES NOT share any of your contact info nor the model and serial number of your water heater with your service provider***
Service Cancellation Policy
If service is canceled with less than 24 hours notice, we are unable to access the home upon arrival, OR we are turned away at the door a cancellation/lockout fee of $75 will be charged to the credit card on file.
You may change or cancel your appointment by calling 833-879-4776 or sending an email to service@uswhpro.com
Customer Service: 1-(866)-720-2076
Full Warranty (Labor, Parts, + Tank Coverage)
- Rheem/Richmond will provide you with an authorization number beginning with WCN
- Typically they will also ship you parts; service cannot be scheduled until you have the parts in hand
***Rheem/Richmond does not share tracking info for parts with your service provider; contact Rheem Tech Support at: 1-800-621-5622, Option #5 to request tracking information***
Parts + Tank Warranty Only
- Model + Serial of Unit REQUIRED to verify Parts Warranty with Rheem
- For Replacement: RHEEM/RICHMOND AUTHORIZATION REQUIRED | Please contact Richmond first
- Client is responsible for labor costs, additional materials required, and applicable taxes
Customer Service: 1-(800)-621-5622
Full Warranty (Labor, Parts, + Tank Coverage)
- Rheem/Ruud will provide you with an authorization number beginning with WCN
- Typically they will also ship you parts; service cannot be scheduled until you have the parts in hand
***Rheem/Ruud does not share tracking info for parts with your service provider; contact Rheem Tech Support at: 1-800-621-5622, Option #5 to request tracking information***
Parts + Tank Warranty Only
- Model + Serial of Unit REQUIRED to verify Parts Warranty with Ruud
- For Replacement: RHEEM/RUUD AUTHORIZATION REQUIRED | Please contact Ruud first
- Client is responsible for labor costs, additional materials required, and applicable taxes
Customer Service: 1-(866)-667-4960
Full Warranty (Labor, Parts, + Tank Coverage)
- State/A.O. Smith will provide you with an authorization number beginning with a L or a X
- L = Labor
- X = Extended Warranty
Parts + Tank Warranty Only
- State/A.O. Smith will provide you with an authorization number beginning with a P or a R; client is responsible for the cost of labor and any additional materials required
- P = Part
- R = Replacement*
*As of 2025, USWHPRO ONLY performs warranty water heater replacements for American water heaters
Contact Information:
***State/A.O. Smith DOES NOT share any of your contact info nor the model and serial number of your water heater with your service provider***
Service Cancellation Policy
If service is canceled with less than 24 hours notice, we are unable to access the home upon arrival, OR we are turned away at the door a cancellation/lockout fee of $75 will be charged to the credit card on file.
You may change or cancel your appointment by calling 833-879-4776 or sending an email to service@uswhpro.com
Customer Service: 1-(833)-747-0686
Full Warranty (Labor, Parts, + Tank Coverage)
- Reliance/A.O. Smith will provide you with an authorization number beginning with a L or a X
- L = Labor
- X = Extended Warranty
Parts + Tank Warranty Only
- Whirlpool/A.O. Smith will provide you with an authorization number beginning with a P or a R; client is responsible for the cost of labor and any additional materials required
- P = Part
- R = Replacement*
*As of 2025, USWHPRO ONLY performs warranty water heater replacements for American water heaters
Contact Information:
***Whirlpool/A.O. Smith DOES NOT share any of your contact info nor the model and serial number of your water heater with your service provider***
Service Cancellation Policy
If service is canceled with less than 24 hours notice, we are unable to access the home upon arrival, OR we are turned away at the door a cancellation/lockout fee of $75 will be charged to the credit card on file.
You may change or cancel your appointment by calling 833-879-4776 or sending an email to service@uswhpro.com
Common reasons a manufacturer will not honor a warranty include:
- Improper installation
- Incorrect venting [Gas water heaters]
- Water heater venting is crucial to ensure safety in your home or business; in the event that your vent run is the incorrect material, size, and/or length, it may not properly expel the toxic gases produced as the water heater operates. The venting specifications are provided inside the manufacturer's installation manual and also enforced by local plumbing codes.
- Incorrect type of water heater
- Installing a regular water heater in a mobile home instead of a water heater approved for use in manufactured housing (a.k.a. a mobile home water heater)
- Installing a standard atmospheric water heater instead of a power vent water heater
- Incorrect breaker size and/or wire gauge for an electric water heater
- Moving the water heater
- Uninstalling the water heater:
- Flood damage
- Lack of maintenance
- Unauthorized repairs/modifications
- Out of warranty
If you need to ensure that a particular action will not void your warranty, are unsure about your water heater's warranty coverage or expiration date, contact the water heater manufacturer directly to get the answers you need.
