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Top Rheem Triton Water Heater Issues (T115, T116, A004, A005) and How Pros Fix Them

Mon, 13 Apr 2026 11:15:00 GMT

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND ANY OTHER PARTIES MENTIONED ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER-SPECIFIC INFORMATION. ***

Rheem Triton: Common Issues, Repair Tips, and Maintenance Guide

Our Expertise and Experience with Rheem Triton Water Heaters:

The Rheem Triton commercial water heaters (also produced under Rheem's sister brand as Ruud Tritons ) are among the commercial water heaters with the highest reported energy-efficiency ratings, reaching up to 98% estimated energy efficiency . However, like all water heaters, they require specialized knowledge to ensure you have a consistent supply of hot water.

When your Chicagoland area apartment complex, medical facility, or restaurant is facing a lack of hot water, error codes, or a leaking water heater, you need a team that truly understands the Rheem Triton series. Here at U.S. Water Heating Solutions, we don't just fix water heaters—we specialize in them. Our technicians are factory trained and certified to perform warranty service work , and have extensive experience diagnosing and repairing the most common, and most complex, issues affecting Rheem Triton commercial water heater models.

About Our Triton Repair Service Data:

We compiled our Rheem Triton (and Ruud Triton) commercial water heater service history from 2023–2025 to identify the most common error codes and performance issues. By recognizing these recurring patterns, our team is able to deliver faster diagnostics, more accurate repairs, and more cost-effective solutions for businesses in need of reliable hot water.

Over the past several years, we’ve serviced dozens of Rheem Triton units across a wide range of models. This hands-on experience has allowed us to build a data-driven understanding of how these systems perform in real-world commercial environments. A summary of these insights is included in the Table 1. Rheem Triton Service by the Numbers.

For accurate data tracking, we implemented an automation in our computer system that tags each service call with the unit’s model number. While this provides valuable insights into Rheem Triton repair patterns , please note that the data presented here does not include every unit within the Rheem Triton series. We analyzed 83 service calls covering 15 unique models , and 17 unique errors codes and issues.

In the following sections we will highlighting Rheem Triton service trends and repair frequency based on REAL service call data, provide helpful information about Rheem Triton warranties, and share resources for finding Rheem Triton replacement parts in the Chicagoland area.

Table 1. Rheem Triton Service by the Numbers

This table summarizes the Rheem Tritons we serviced from 2023-2025, mostly in the Chicagoland area. However, a limited number of Tritons were serviced by our technicians who live in other states/regions, including Kentucky (Kentuckiana), Michigan (Metro Detroit), and Tennessee (Nashville Metropolitan Area).

Top 5 Common Issues on Rheem/Ruud Triton Water Heaters

1. Gas Pressure & Gas Regulator Issues

One of the most common problems affecting Rheem Triton systems is improper gas pressure and/or issues with gas regulators (n = 24/83). Improper gas pressure can lead to ignition failure, rough starts, or combustion-related error codes like T115 and T116.

All commercial gas water heaters have specific manufacturer recommendations for incoming gas pressure ranges. Rheem Triton models like the GHE80SU and GHE100SU, for example, expect these gas pressure ranges ( Rheem Service & Training Manual ):

Natural Gas Min. 3.5” w.c. Max. 10.5” w.c.
L.P. Gas Min. 11.0” w.c. Max. 13.0” w.c

It is also common for commercial sites to have a gas regulator to help prevent gas pressure surges from having a negative impact on appliances. In either case, having the appropriate range of gas pressure instead of a pressure below the minimum and above the maximum is crucial for avoiding a number of error codes on the Triton.

In many cases, undersized gas lines, failing regulators, or excessive pressure drops prevent the unit from maintaining stable combustion. This can cause wear on or even damage the spark igniter, flame rod, and gas valve. We’ve also seen improper venting configurations—such as exhaust recirculation or incorrect pipe sizing—cause similar failures. For reliable Rheem Triton repair , ensuring proper gas supply, regulator sizing, and venting design is critical to long-term performance.

Preventive Tip: To avoid gas pressure issues, we recommend replacing gas regulators when you replace other gas appliances and writing the installation dates on the sides of the equipment. If a gas regulator has been reused (i.e., appliances have been replaced, but the same regulator was reused), a plumber should check the regulator during your annual maintenance to ensure it is working properly and meeting the BTU requirement for associated appliances. Additionally, you can request your plumber to assist in performing a load test to determine whether the incoming gas pressure may be too low when all appliances are in use and/or to request that your gas company checks and adjusts your incoming gas pressure.

2. Combustion Problems (T115 & T116: Combustion Health Degraded, Hard Starts)

Closely related to gas pressure issues are combustion problems, which are another leading cause of Rheem Triton repair in Chicago (n = 20/83) . These typically appear as error codes such as T115 or T116, indicating degraded combustion quality or outright combustion failure. In real-world service scenarios, these issues often stem from a combination of factors, including poor gas delivery, improper venting, moisture intrusion, or worn ignition components like flame rods and igniters. Units may exhibit hard starts, delayed ignition, or a tendency to ignite briefly before shutting down.

Similarly, improper venting and condensate drainage can be major contributors to Rheem Triton performance issues. Blocked, frozen, or poorly designed condensate lines can lead to system lockouts, ignition failures, and even water accumulation inside the combustion chamber. Additionally, intake and exhaust terminations that are too close together can cause exhaust gases to recirculate, disrupting combustion. These issues highlight the importance of correct installation and routine maintenance when it comes to Rheem Triton troubleshooting and repair.

Preventive Tip: Over time, unresolved combustion problems can reduce system efficiency, increase wear on internal components, and even pose safety risks. Accurate troubleshooting requires a full combustion analysis, inspection of the venting system, and careful evaluation of ignition components to ensure proper operation. Professional installation coupled with regular inspection/maintenance of your Rheem Triton water heater can help decrease the risk of hot water loss due to combustion problems.

3. Blower Assembly + Blower Prover Switch Failures

Blower-related issues are another leading cause of Rheem Triton repair calls (n = 11/83 in our dataset). Faulty blower motors, damaged interlock systems, or inconsistent RPM performance can prevent the unit from igniting or cause it to shut down unexpectedly. In several cases, moisture entering the intake or exhaust system contributed to premature blower failure.

Another major issue identified in our dataset is failure within the blower assembly and related airflow components. The blower plays a critical role in ensuring proper combustion by regulating airflow, and when it fails, the entire system is compromised. Many Rheem Triton repair calls involve blower motors that are noisy, inconsistent, or completely non-functional. In other cases, the blower prover switch (a part that verifies adequate airflow before ignition) fails due to pressure inconsistencies or improper venting. We have also seen issues caused by moisture intrusion, where condensate or environmental factors allow water to enter intake lines and damage blower components over time. Without proper airflow, the unit cannot safely ignite, and built-in safety systems will shut it down. Addressing these issues requires a thorough inspection of the blower assembly, verification of venting conditions, and replacement of damaged components as needed.

4. Leaking Units, Weld Failures, + Stress Cracks

Water leaks and structural failures are also among the most serious issues affecting Rheem Triton units (n = 8/83 in our dataset). These can range from minor leaks at fittings or sensors to major failures involving tank welds or stress cracks. Our service data includes multiple cases where units required full replacement due to defective welds or internal tank issues. In other situations, leaks were traced back to installation errors such as cross-threaded connections or improperly sealed fittings.

The example photos show a) a leak at the nipple which is installed when the water heater itself was installed (and was not pre-installed by th manufacturer) and b) a leaking exhaust boot.

Early warning signs often include: visible water pooling, moisture around the base of the unit, or leaks near threaded ports and sensors. If left unaddressed, these problems can escalate quickly, leading to extensive property damage and system downtime. Identifying the exact source of a leak and determining whether repair or replacement is the best course of action is a critical part of professional Rheem Triton repair Chicago services.

5. Temperature Probe (Temperature Sensor) Issues

Finally, we noticed a number of temperature probe and sensor issues (n = 6/83). While these components are relatively small, they play a crucial role in maintaining accurate water temperature and overall system performance.

Problems with temperature probes often result in inconsistent heating, system lockouts, or visible leaks around the sensor ports. In many cases, probes were found to be cross-threaded during installation or improperly sealed, leading to both mechanical and operational issues. Some units required thread repair or re-tapping to restore proper function, while others needed full sensor replacement. Because these components directly impact how the system monitors and regulates temperature, even minor issues can lead to significant performance problems if not addressed promptly.

Recommended Maintenance Schedule for Rheem Triton

Water heater preventative maintenance recommendations will vary based on your installation setting, usage levels, and other factors. However, establishing a consistent maintenance schedule is key to ensuring your Triton lasts as long as possible and performs as optimally as possible. Below we have included a summary chart with some general recommendations for maintenance and maintenance frequency, following guidelines provided in the Rheem Triton Manual and our experience with commercial clients.

The Triton manual recommends establishing a consistent maintenance routine, but does not specify the frequency, as it may vary depending on how you use your water heater. In our experience, most clients prefer to arrange annual or semi-annual (every 6 months) inspections of major components such as the burner assembly, condensate exhaust elbow, temperature and pressure (T&P) valve , and to have their units flushed. Two key highlights of the Rheem Triton features are:

Built-in maintenance-related error codes/service alerts: Triton water heaters will throw error codes specific to maintenance
T117: Time to Drain and Inspect Tank
T118: Time to Check Venting for Debris
T119: Time to Clean Out the Condensate Drain Trap
T120: Time to Replace the Neutralizer
Programmable maintenance reminders: In addition to the pre-existing maintenance service alerts, the UIM (User Interface Module) or touchscreen allows you to adjust their frequency. All four can be adjusted in months and hours, and will show you how many months and hours remain until the next reminder.

The items in the chart below can be found directly in the Rheem Triton Manual (pages: 4 & 39 ), with recommended frequencies based on our customers' standard preventative maintenance packages.

Note: Most components can be checked annually. But, we may recommend a semi-annual or even quarterly preventative maintenance program for facilities with a heavy reliance on continuous hot water like medical facilities, hospital, hotels, and restaurants to avoid unplanned downtime.

�� TLDR; Key Takeaways About Common Rheem Triton Issues

The Rheem Triton commercial water heaters deliver strong performance when properly serviced. Looking across our dataset, one clear takeaway emerges: most Rheem Triton repair issues are preventable with proper installation, regular maintenance, and early intervention. Routine service—including gas pressure testing, cleanings, venting inspections, and sensor checks—can dramatically reduce the likelihood of unexpected failures. For commercial facilities in Chicago, where hot water is essential to daily operations, investing in routine Triton maintenance such as cleaning or replacing the flame sensor and ignitor, inspecting condensate lines, and checking ignition components can prevent costly downtime. Here are some key takeaways from our research:

Improper installation and neglect of annual maintenance has been the top causes of Rheem Triton repair calls for our clients.
Error codes are guides, but they do not always have a simple single solution. Sometimes they encompass an array of different issues happening with your Rheem Triton water heater (or any other water heater brand and model for that matter)... Most of the top issues in this article involved more than seeing one error code and replacing one part.
Water on the floor doesn’t always mean a leaking water heater tank. Improper nipple installation, faulty temperature probes, cross threaded drains, and other plumbing issues are common culprits. Be sure to regularly inspect your Triton to ensure there is not corrosive build up on the unit itself and nearby pipe/fittings or any leaks.
Proactive maintenance can reduce your need for repairs and helps extend your Triton's lifespan. Maintenance improves overall equipment reliability and helps avoid unexpected blower assembly and temperature sensor faults.

Rheem Triton Repairs in the Chicagoland Area + Beyond

Don’t let a malfunctioning Rheem Triton water heater disrupt your business operations. For expert Rheem Triton repair in Chicago , trust the professionals at U.S. Water Heating Solutions for fast, reliable, and specialized commercial water heater service.

Whether you're dealing with inconsistent hot water, system error codes, or a leaking unit, our team is equipped with the knowledge and experience to handle all aspects of Rheem Triton repair in Chicago and the surrounding Chicagoland area ( and beyond ). We focus exclusively on water heating systems—so you get true specialists.

We provide comprehensive Rheem Triton services, including:

Expert diagnostics and repairs (warranty and non-warranty)
Preventative maintenance programs
Full system replacements when needed

Our Illinois-based team is stocked with dedicated service bins containing a wide range of Rheem Triton replacement parts. This allows us to complete most Rheem Triton repairs in Chicago quickly and efficiently—minimizing downtime for your business. While we specialize in Rheem Triton systems, we also service a wide variety of commercial water heater models, ensuring your facility stays up and running no matter the issue.

Call us today at 1-(833)-879-4776 or contact us to schedule your Rheem Triton repair in Chicago and restore reliable hot water fast.

Inside our Rheem Triton Service Bin

Searching for Rheem Triton Parts

If you’re searching for replacement parts for your Rheem Triton commercial water heater , the first step is to check whether your unit is still under warranty . You can do this by locating your unit’s serial number and using Rheem’s warranty verification tool . This will provide a brief summary of your warranty coverage details and expiration dates.

The Rheem/Ruud Triton warranty includes three components: the labor warranty, the parts warranty, and the tank warranty. Each of these warranties lasts a different duration of time with the labor warranty and parts warranty having the shorter duration and the tank warranty having a longer coverage period. The standard labor warranty lasts 1 year and the standard parts warranty lasts 1 year . The standard Triton tank warranty duration is 3 years for SU (Smart Universal/no flow sensor or shutoff valve) models and 5 years for SS (Smart Shutoff/with flow sensor or shutoff valve) models; this can be extended to 15 years on select Triton SS models , including: GHE100SS-200A, GHE100SS-250A, GHE100SS-300A, GHE100SS-400A, and GHE119SS-500A . This means that Rheem/Ruud will cover the part replacement and labor for a number of issues for 1 year; after the first year, the only active warranty will be the tank warranty. For more general information on water heater warranties, see our blog article .

If you know your unit is no longer under warranty—or if it’s over 10 years old and access to the part listing via Rheem's parts website are limited, the best way to find replacement parts will be to contact Rheem Tech Support directly at 1-(800)-432-8373 with your Triton's model and serial numbers.

These are the steps we recommend PRIOR to making a parts purchase for your Rheem Triton or Ruud Triton commercial water heater:

a) Check for possible warranty coverage: Rheem Warranty Page

b) Get Parts List: Rheem Parts (if available)

c) Review your Rheem Triton warranty sheet and service manual

d) Contact Rheem Tech Support with questions: 1-(800)-432-8373

How to Verify Potential Warranty Coverage

& Search for Parts

Common Rheem Triton Parts

Commercial systems like the Rheem Triton series are designed with consistency in mind, meaning many models within the same series share common components. This makes sourcing parts for Rheem Triton repair and maintenance more efficient compared to residential units. Below we have included links to PDF documents with part listings followed by on-page lists of parts, including links that will take you to our eBay storefront or our official parts website .

NOTE: Parts and part numbers change over time as parts are revised for a variety of reasons. Over the last few years, Rheem has revised a number of their replacement parts for Triton models. Many of the original versions of these parts are no longer available through Rheem, but you can likely find them on eBay or through service companies like U.S. Water Heating Solutions. Please remember: U.S. Water Heating Solutions is NOT responsible for part number changes and the part numbers listed below may not be the most current and are subject to change without notice.

PRIOR to making a parts purchase for your Rheem Triton or Ruud Triton commercial water heater, we recommend:

a) Checking for possible warranty coverage on the Rheem Warranty Verification page

b) Running your serial number on the Rheem Parts website to get a parts list (if available)

c) Reviewing your Rheem Triton warranty sheet and service manual

d) Contacting Rheem Tech Support with any questions: 1-(800)-432-8373

Rheem Triton/Ruud Triton Parts List PDFs

Continue scrolling for parts listings by model

Rheem Triton Common Replacement Parts List (2018)

NOTE: There have been part number updates!

Rheem Triton Common Replacement Parts List (~2020)

NOTE: There have been part number updates!

IMPORTANT: Outside of our Rheem Triton Service Bin, we carry very minimal Rheem Triton parts for sale. Many critical parts like: Combustion Assemblies, Programmed Displays, Programmed Controllers, and several other parts are Model and BTU dependent. Due to the large variation of parts, we do NOT stock a majority of these items. Below we have included a list of the common Triton parts, where those we do stock include a link to purchase; if there is no link, we consider that part a special order item.

PLEASE BE SURE TO CONFIRM PART COMPATIBILITY BEFORE PURCHASE! You can do this on your own at Rheem Parts or contact us for assistance .

Common Rheem Triton Parts List

NOTE: THE PARTS LISTED BELOW ARE NOT UNIVERSAL ACROSS RHEEM TRITON MODELS. PLEASE CONFIRM PART COMPATIBILITY USING THE RHEEM PARTS WEBSITE.

AP18578 | Side Panel Covers
AP10778 | On/Off Switch
AP19239-4 | Replaces: AP19239-3, AP19239 | Top Pan Wiring Harness
AP14074 | Upper Temperature Probe
AP18572 | Power Anode
AP18813 | Lower Temperature Probe
AP11262B | Handhole Seal Plate
AP5886 | Handhole Gasket
AS24346-1 | Replaces: AS24346 | Handhole Yoke
AP12231C | Drain Valve
AP17894A | Blocked Exhaust Pressure Switch
AP14280 | Exhaust Temperature Probe

AS46847-1 | Replaces AS46847-1 | Exhaust Tee
AP18971 | 2" Inlet w/ Difusor
AS46852-1 | Replaces AS46852 | Leak Sensor Assembly
AP19144-1 | Replaces AP19144 | Water Flow Sensor
AP18590 | Auto Shut-off
AS46853-1 | Replaces AS46853 | Flow Sensor Auto Shut-off Assembly
AP17898 | Low Gas Pressure Switch
SP21104 | Replaces: SP20716, AP17871 | Igniter
SP20716 | Triton Igniter (Old Version)
SP21223 | SP20717 | AP17872 | Flame Sensor
AP14705-1 | Replaces AP14705 | Sight Glass
AP18577 | Spark Return Wiring Harness
AP18576 | Gas Valve Wiring Harness

A.O. Smith BTH 120-250, 300 Series – Repair, Maintenance, and Common Issues

Sun, 01 Mar 2026 16:00:04 GMT

A.O. Smith BTH 120-250, 300 Series: Common Issues, Repair Tips, and Maintenance Guide

Our Expertise and Experience with BTH 120-250, 300/301 Series Water Heaters:

The A.O. Smith BTH 120-250, 300/301 Series water heaters are robust, high-efficiency commercial units. However, like all complex systems, they require specialized knowledge for reliable service. If your business, apartment complex, or medical facility in the Chicagoland area is dealing with cold showers, error codes, or a leaking unit, you need a team that knows these systems inside and out.

At U.S. Water Heating Solutions, we don't just fix water heaters—we specialize in them. We have extensive experience diagnosing and repairing the most common, and most complex, issues affecting the A.O. Smith commercial water heater models.

Based on our service history from 2023-2025, we've identified key error codes and issues experienced by customers with water heaters from the A.O. Smith BTH 300 series. Recognizing these patterns allows us to provide faster, more accurate, and more cost-effective solutions for your commercial hot water needs. Over the past few years, we serviced at least 58 A.O. Smith BTH 120-250 300/301 Series units. A summary of this data is reflected in the table entitled "BTH 300 Series Service by the Numbers."

We tracked this information by creating an automation that tagged each service call with the water heater's model number. However, the data shared in this article does not reflect all models from this series, as BTH 120-250, 301 Series are LP units which are less common in the Chicagoland area.

BTH 300 Series Service by the Numbers

Top 5 Common Issues on A.O. Smith BTH 120-250, 300 Series Heaters

1. Ignition Failures (B2-70 Fault Code)

The most common issue our technicians encounter during A.O. Smith BTH 120-250, 300 Series repair calls is the B2-70: Ignition Failure error code. In our review of 58 service calls, ignition-related failures accounted for 27.5% of all visits (16 out of 58)—making this the single most frequent service issue we see in the field. The problem was especially prevalent in two models: the BTH 120-300, which represented 9 of the 16 ignition failures, and the BTH 199-300, which accounted for 7 of the 16 ignition failures.

The B2-70 ignition failure typically indicates that the burner did not light or the flame was not detected after multiple ignition attempts. In most cases, our technicians resolved the issue by replacing the ignitor or installing a new rectifier assembly , both of which are critical components of the ignition and flame-sensing circuit (Source: A.O. Smith Manual ). However, these were not the only causes—or solutions—identified.

Further investigation across multiple sites revealed several contributing factors, including worn igniters , dirty flame rods , moisture in the reference tubes , and occasionally a faulty gas control valve (GCV) . Each of these issues can disrupt the ignition sequence or prevent the control board from verifying flame presence, triggering a B2-70 fault.

To prevent future ignition-related shutdowns, we recommend including a flame rod cleaning and inspection in every annual maintenance cycle. Technicians should also check the condensate exhaust elbow and reference tubing for moisture or blockage, as trapped water can interfere with the ignition control circuit. Proactive maintenance not only minimizes ignition errors but also extends the overall lifespan and reliability of your A.O. Smith BTH 120-250, 300 Series water heater.

2. Blower Feedback or Speed Errors (BE-1 Fault Code)

Another common issue our technicians encounter with A.O. Smith BTH 120-250, 300 Series water heaters is the BE-1 “No Blower Feedback” fault code. In our documented service calls, we observed 10 total cases of this error: 1 on a BTH 120-300, 2 on BTH 150-300, and 7 on BTH 199-300. This error occurs when the combustion fan fails to respond properly or the system cannot detect blower speed, which is critical for maintaining proper airflow through the heat exchanger and venting system.

Typical causes of a BE-1 fault include a faulty blower motor , obstructed pressure tubing , or a blocked condensate elbow . Debris, condensate buildup, or kinks in the tubing can prevent the control board from receiving the correct feedback signal, resulting in repeated shutdowns or fault codes.

The most common solution is replacing a malfunctioning blower , which restores proper airflow and allows the unit to safely complete the ignition and combustion sequence by directing the exhaust gases to the vent termination. During preventative maintenance, technicians should also inspect the pressure tubing and condensate exhaust elbow for blockages or moisture buildup to prevent recurring BE-1 faults.

Addressing the BE-1 error promptly ensures reliable and safe operation, efficient combustion, and helps prevent secondary issues such as ignition failure, overheating, or flame loss. Routine inspection of the blower and associated components is a key part of keeping A.O. Smith BTH 120-250, 300 Series units running smoothly.

3. Client Misdiagnosed "Leaking" Water Heaters: Leaking Condensate Drain Lines, Leaking T&P Valves

Among our service calls for “leaking” A.O. Smith BTH 120-250, 300 Series water heaters , we documented six cases where clients reported a leak. Of these, only one case involved a BTH 120-300 , and in that instance, the unit actually had a true leak. The remaining five cases involved BTH 199-300 units , and in every instance, the reported leaks were not caused by the water heater itself .

In these five misdiagnosed cases: t wo were due to leaking T&P valves , two were caused by leaking condensate drain lines near the heater, and one involved a leaking pipe above the water heater, which dripped down into the blower assembly and was mistaken for a leak coming from the heater itself.

To prevent misdiagnosis and corrosion damage , technicians should inspect condensate lines and elbows, and ensure correct drain routing . Regular inspection of the vent and condensate system is a key step in the A.O. Smith BTH 300 Series preventative maintenance , helping to ensure safe operation, reduce unnecessary service calls, and extend the life of the unit.

4. Temperature Probe Faults & Failures

Temperature probe faults are a less frequent but critical issue on A.O. Smith BTH 120-250, 300 Series water heaters, and can cause the unit to enter shutdown or standby mode if the control board detects an open or shorted circuit. In our documented service calls, there were three cases involving temperature probe errors, all indirectly highlighting the importance of regular inspection and preventative maintenance.

Case 1 – BTH 120-300 ( A5-401: High Temperature Limit Exceeded ): The top temperature probe was found to have an open circuit , negatively impacted by sediment buildup. The technician replaced the probe from truck stock, restoring proper operation.

Case 2 – BTH 199-300 ( A5-401: High Temperature Limit Exceeded ): This customer's unit had never been maintained , and the temperature probe was no longer accurately sensing water temperature due to extreme wear and buildup. After replacing the probe, additional ignition issues were uncovered, requiring replacement of the flame rod and ignitor .

Case 3 – BTH 199-300 ( 48-0: Possible Temperature Probe Issue ): In this case, the lower temperature probe had been physically bumped and its clip broken. This is a common problem in restaurant environments where carts or mop buckets may bump into the lower portion of the unit without having an immediate negative impact. Following A.O. Smith recommendations , the technician:

Verified that the probe cable was plugged into the CCB and connector
Measured resistance to check for an open or shorted circuit
Inspected the probe and cable for damage
Ultimately, the solution was to replace the lower temperature probe and harness

Preventive Tips: Temperature probes should be checked at least annually for tight connections, physical damage, and potential build-up. Replacing the temperature probe harness is a necessity if the clips or harness itself are damaged. This can prevent unexpected shutdowns and extend the life of the water heater. Regular inspection of both the upper and lower temperature probes is another important step in A.O. Smith BTH 120-250, 300 Series preventative maintenance , ensuring accurate temperature sensing and reliable operation.

5. CCB (Central Control Board) or Software Version Faults

Faults related to the Central Control Board (CCB) or outdated software versions are another notable source of issues on A.O. Smith BTH 120-250, 300 Series water heaters . In our documented service calls, we observed four cases of hardware failure across these units, all traced to faulty CCBs . Two cases involved BTH 120-300 units and another two cases involved BTH 199-300 units with hardware failures.

In every instance, the solution was to replace the CCB with the most current software version , which restored proper system operation and resolved the hardware fault codes.

Additionally, we encountered a fifth case where a customer reported a B2-70 ignition failure code . On site investigation revealed multiple prior errors in the unit’s error history, and the CCB display was not functioning properly , preventing accurate diagnostics. In this case, the technician replaced both the gas control valve (GCV) and the CCB from truck stock, which corrected the ignition errors and restored normal operation.

Preventive Tip: Knowing your unit's CCB's software version (and ensuring the software version is the most up to date) can prevent recurring hardware failures, display malfunctions, and other related errors. For units showing repeated or multiple hardware error codes , a faulty CCB should be considered a potential root cause, especially if other components have already been checked. We recommend adding CCB inspection as part of A.O. Smith BTH 120-250, 300 Series preventative maintenance to ensure .

Recommended Maintenance Schedule for A.O. Smith BTH 120-250 300 Series

Although water heater preventative maintenance recommendations can vary depending on the application, usage, and environment, consistent service is key to keeping your A.O. Smith BTH 120-250, 300 Series operating reliably. The chart below shows our recommendations for maintenance frequency based on the A.O. Smith manual for these units and our real-world service experience with commercial clientele. The official operation and maintenance manual for the BTH 120-250, 300 Series recommends semi-annual and annual inspections of major components such as the burner assembly, temperature and pressure (T&P) valve , and condensate exhaust elbow.

Items #1–5 in the chart below are taken directly from A.O. Smith’s manufacturer recommendations , while items #6–10 reflect our own best practices based on what we commonly find in the field and what we include in our standard preventative maintenance service.

Note: Most components can be checked annually, but for facilities that rely heavily on continuous hot water—such as restaurants , hotels, or medical buildings—we may recommend semi-annual or even quarterly preventative maintenance to avoid unplanned downtime.

�� TLDR; Key Takeaways About Common BTH 120(A)-250(A), 300/301 Issues

The A.O. Smith BTH 120-250, 300 series are high efficiency commercial gas water heaters . These commercial water heaters (part of the high efficient Cyclone Mxi series ) deliver strong performance when properly serviced. Routine BTH Series maintenance — such as cleaning the flame sensor, inspecting condensate lines, and checking ignition components — prevents costly downtime and ignition faults. Here are some key takeaways from our research:

Neglecting annual maintenance has been the #1 cause of A.O. Smith BTH repair calls for our clients .
Error codes are hints, but they do not always tell the full story about what's happening with your A.O. Smith BTH 300 series water heater (or any other water heater for that matter)...
Water on the floor doesn’t always mean a leaking water heater tank — blocked exhaust elbows or cracked condensate lines are common culprits. Regularly inspect the condensate drain and vent slope to p revent corrosion or shutdowns. This simple maintenance step can prevent majo r A.O. Smith BTH repair costs.
Proactive maintenance reduces repair frequency and extends equipment life. Maintenance improves reliability and helps avoid unexpected ignition failure and no blower feedback faults.

A.O. Smith BTH 120-250, 300 Series Repairs in the Midwest + South

Don't let a faulty A.O. Smith BTH 120-250, 300 Series water heater disrupt your business. Trust the experts at U.S. Water Heating Solutions for fast, reliable commercial water heater repair in Chicago ( and beyond ).

We service A.O. Smith and A.O. Smith brand water heaters, offering: repairs , preventative maintenance services , and replacement.

*NOTE: We do not perform warranty service for A.O. Smith brand water heaters

Locally in Illinois, we have our largest set of service bins which include a majority of the replacement parts for a specific range of water heater models. We have a dedicated service bin with parts for the BTH 120-250, 300 Series units, which includes replacement parts for the following models:

BTH 120(A) 300 and BTH 120(A) 301
BTH 150(A) 300 and BTH 150(A) 301
BTH 199(A) 300 and BTH 199(A) 301
BTH 250(A) 300 and BTH 250(A) 301

Although this article focuses on A.O. Smith models BTH 120(A)-250(A), 300/301 Series, we also have service bins and parts available for a wide variety of A.O. Smith models, including but not limited to: BTH 120-250(A) - 100/101 Series, BTH 120(A)-250(A) - 200/201 Series, BTH 300(A)-500(A) - 300/301 Series, and more!

Call us now at 1-(833)-879-4776 or contact us to schedule your BTH service!

Shop for A.O. Smith BTH 120-250, 300/301 Series Parts by Model and Series

If you are looking for replacement parts for your A.O. Smith 300 Series water heater, we first recommend checking for possible warranty coverage. You can do so by entering your unit's serial number on the A.O. Smith Verify Warranty page . The results will show the warranty expiration dates and a list of the replacement parts that are currently available for your unit. Unlike residential water heaters, the parts for commercial water heaters are much more uniform, with most models of the same series sharing a majority of their parts. Thus, if warranty verification is not necessary or the unit is more than 10 years old and results for the parts listing do not appear, you may also use the A.O. Smith Media Library to search for Parts Diagrams by model. The parts listings below are based on the A.O. Smith parts diagram for BTH 120-300, 300/301 Series . The parts linked below will take you to our eBay storefront or our official parts website .

NOTE: Parts and part numbers may change over time. In the 2010s, A.O. Smith revised its part numbering system, switching parts from 10-digit numbers beginning with the sequence 900 (e.g., 9008918005 ) to 9-digit numbers beginning with the sequence 100 (e.g., 100187872 ). The part numbers shown below are current as of March 2026.

To ensure parts are compatible with your unit we always recommend checking the manufacturer's website and documentation with your unit's serial number PRIOR to purchase.

A.O. Smith Replacement Parts List & Parts Diagram

How to Verify Potential Warranty Coverage + Confirm Part Numbers:

A.O. Smith BTH 120(A)- 300 / 301 Parts

Some parts in this list are specific to the 300 (natural gas parts) vs. 301 (LP parts) . This is indicated by the color of the part; all parts in blue are shared between the 300 and 301 series .

100109686 | Cleanout Gasket
100110656 | Cleanout Plate
100110714 | T&P Valve
100271886 | Lower Temperature Probe
100263911 | Drain Valve
100111047 | Display Band Mount
100096025 | On/Off Switch
100312669 | User Interface Module - UIM
100312667 | CCB Board-Programmed
100113155 | Power Supply Board
100113157 | Transformer
100187859 | 9008905015 | Blocked Outlet Switch
100113143 | 9008860015 | Blocked Inlet Switch
100271885 | Upper Temperature Probe
100271921 | Spark Ignition Transformer
100111286 | Long Powered Anode
100271839 | Blower Assembly
100187872 | Gas Valve Venturi Assembly - 300 Series (NG)
100187873 | Gas Valve Venturi Assembly - 301 Series (LP) - SPECIAL ORDER, NON-STOCK ITEM
100111745 | 9007139005 | 197618-000 | Gasket
100338898 | 100078771 | Spark Rod Gasket - 0.4" Graphite
100271888 | Spark Rod
100113151 | Flame Sensor Rod
100187867 | 9008913015 | Burner Gasket
100187865 | Burner Assembly
100111744 | 9007138005 | Burner Flange Gasket
100110902 | Viewport Gasket
100110901 | Observation Window
100271883 | Low Gas Pressure Switch - 300 Series (NG)
100111032 | Low Gas Pressure Switch - 301 Series (LP)
100338897 | 100072809 | Flame Rod Gasket
100327350 | 100055325 | Rectifier Plug Assembly

Mini Guide: Water Heater Warranty Replacement 101

Mon, 13 Oct 2025 11:00:00 GMT

What is the water heater tank warranty?

When purchasing a new water heater, manufacturers will provide warranty coverage for a specified length of time. The water heater's warranties are there to provide relief in instances of manufacturing defects or premature failure.

There are three types of water heater warranties from the manufacturer: the labor warranty, the parts warranty, and the tank warranty. If you have a tankless water heater, the three warranties are: the labor warranty, the parts warranty, and the heat exchanger warranty.

The parts and tank warranties are technically two separate warranties, however, most manufacturers' standard coverage terms are the same for both: 3, 6, 9, or 12 years. The tank warranty typically provides coverage for the cost of the replacement water heater and a small portion of the labor to install the replacement unit.

For example, if the anode rod is stuck and cannot be removed (even with the proper tools), a leak in the tank's welding/seam, incorrect wiring inside an electric water heater, etc.; or if there are other continuous operation issues, the water heater's tank warranty is meant to cover the cost of the replacement tank. Any additional costs related to shipping the replacement water heater, materials, permit fees, and/or labor costs are not typically covered unless your labor warranty is also active .

How can I check to see if my water heater tank warranty is still active?

The easiest way to get an estimate of your water heater's tank warranty status is by visiting the manufacturer's online warranty portal or contacting the manufacturer's customer service line. Please note that each manufacturer's portal differs slightly with respect to the information provided and that the dates shown are considered estimates based on the manufacture date or the installation date provided when the unit was registered; this is because there may be unforeseen circumstances (e.g., improper installation) that could result in a warranty void after a warranty technician arrived on site.

Manufacturer's Warranty Portals:

Manufacturer's Customer Service Phone Numbers:

A.O. Smith/American/Reliance/State: 1-(800)-527-1953
Bradford White: 1-(800)-523-2931
Rheem/Richmond/Ruud: 1-800-432-8373

How to Verify Possible Warranty Coverage for A.O. Smith/American/Reliance/State Water Heaters

How to Verify Possible Warranty Coverage for Rheem/Richmond/Ruud Water Heaters

My water heater is covered under warranty, so my water heater warranty replacement will be free.

This is a common misconception about water heater warranties. It is important to remember that there are different types of warranties and that water heater replacement (even for newer units) may require additional considerations such as: permits, additional materials, the replacement model having a price difference, etc. If your labor warranty is expired, you will be responsible for these associated costs; if your labor warranty is still active, the manufacturer will be responsible for the cost of the labor to install the replacement unit and will also typically cover a portion of the materials up to a certain dollar value, as there should only be minimal plumbing changes for the replacement unit.

We recommend referring to the previous section to check for potential warranty coverage and calling the manufacturer directly for more detailed information about your water heater's warranty coverage status and warranty replacement reimbursement policies.

My water heater warranty was still valid for some time before replacing the water heater. Does the warranty replacement water heater automatically have brand new labor, parts, and tank warranties?

NO. The general policy most manufacturers tend to share is that the replacement water heater's warranty will be pro-rated: if there were 6 months of labor warranty and 2.5 years left of parts and tank warranty coverage remaining on your old unit, the replacement unit's serial number will be input in the system as the superseding serial that corresponds to those expiration dates.

If the cost of replacement water heater itself is pro-rated and you are required to pay the price difference, some manufacturers like Rheem offer a new full warranty on the replacement unit . Returning to our example: instead of the new water heater only being covered by the remaining 6 months of labor warranty and 2.5 years of parts and tank warranty, the replacement unit would be covered for 12 months of labor warranty, and 3 years of parts and tank warranty.

Alternatively, it is also often a possibility to purchase a manufacturer's or wholesaler's extended warranty for the replacement unit. These additional warranty policies provide additional coverage (example: Menards Extended Protection Plans ).

Can you Upgrade or Downgrade During Water Heater Warranty Replacement?

Yes, it is usually possible to upgrade or downgrade your warranty replacement water heater if you notify the manufacturer and warranty service provider in advance. The water heater manufacturer will have to authorize the warranty replacement

This is what we mean by water heater upgrade vs. water heater downgrade

A water heater upgrade means switching from a lower grade water heater to a higher grade water heater. This can mean the replacement unit is a technologically more advanced water heater (ie., tankless or hybrid heat pump) or has a larger gallon capacity, and usually costs more. On the contrary, downgrading during the warranty replacement process refers to the opposite: switching to a lower grade model and/or smaller gallon capacity water heater. Downgrading tends to be more common with the primary benefit being that the downgraded units tend to be in stock.

Examples of Upgrades:

Tank type water heater to tankless water heater
Tank type electric water heater to hybrid heat pump water heater
Increased gallon capacity of tank type water heaters (e.g., from 40 gallons to 50 gallons, 50 gallons to 75 gallons)
Change the type of water heater: standard atmospheric water heater to power vent water heater

Examples of Downgrades:

Tankless water heater to tank type water heater
Hybrid heat pump water heater to tank type electric water heater
Decreasing gallon capacity of tank type water heaters (e.g., from 50 gallons to 40 gallons, 75 gallons to 50 gallons)
Change the type of water heater: power vent water heater to standard atmospheric water heater

Common reasons our customers have decided to "downgrade":

"Too many issues": If a customer has had multiple water heater warranty replacements and/or multiple issues with a single model after upgrading, they often opt to request a warranty replacement and will downgrade to the "regular grade" version of the water heater because they did not have issues with that type of unit. We have seen this occur most commonly with tankless water heaters, hybrid heat pump water heaters, and super high efficiency water heaters.

Special Order Water Heater Replacements: Some water heater models are considered special order and are not stocked at hardware stores nor plumbing suppliers, which may take a few days or a few weeks to be ordered from the manufacturer. This issue is more common for customers with certain water heaters for manufactured housing (used in mobile homes and trailers), direct vent water heaters, super high efficiency water heaters, and some power vent water heater models. In these instances, customers whose original water heaters are inoperable and will take weeks to arrive, often opt to downgrade to a unit that is in stock.

Manufacturer Recommended Downgrade: Although all the major water heater manufacturers offer free technical and engineering support to help you determine which unit is best for your home, there may be unforeseen or undisclosed details that lead to ineffective installations and premature failure of the water heater. Upon having a technician on site to confirm the unit should be replaced due to a warranty issue , manufacturers may also recommend downgrades after seeing site specifics that, together with a manufacturing issue , led to the unit's failure. We have most commonly seen manufacturer recommendations to downgrade from tankless and hybrid heat pump water heaters in instances where the venting specs differ from the way the units were installed, often when their is insufficient air intake present in a space. The manufacturers handle these situations on a case by case basis, as improper installation settings are not covered under warranty.

Pro-rated Cost of Replacement Water Heater: Although the water heater tank warranty is meant to cover the cost of the replacement tank, there are times when the cost of said replacement tank has increased. This is common in instances when filing a claim on a water heater that has a 12-year tank warranty or a model that is no longer manufactured. In these instances, the customer is responsible for the price difference between the value of their water heater and the replacement model; price differences can range anywhere from $25 to several hundred dollars, sometimes resulting in customers choosing a cheaper model instead. Below are examples of manufacturer's warranty replacement terms:

A.O. Smith/Reliance/State Water Heaters: "The Inner Tank – If the inner tank leaks within the warranty period listed on the data plate label after the original installation, Manufacturer will furnish a new water heater of Manufacturer’s then prevailing comparable model. If industry standards, product improvements or product obsolescence prohibit Manufacturer from furnishing an identical model replacement water heater under this warranty, the Owner will be furnished with a new water heater of comparable capacity and functionality; however, the Owner will be charged for the additional value of the item(s) which Manufacturer has incorporated in the replacement water heater ." (Source: State Water Heater Residential Warranty Terms, Point C1 )

Bradford White: "Through our normal supply chain, provide a replacement water heater of our manufacture (or at our option repair the water heater) for any unit which develops a leak in the glass lined tank within the glass lined tank warranty period. To obtain a replacement, the rating plate from the defective unit must be returned, through the supply chain, to BWC. If government regulations require the replacement water heater to have features not found in the defective water heater, you will be required to pay the difference in price represented by those government required features " (Source: Bradford White Limited Residential Water Heater Warranty Terms )

Rheem/Richmond/Ruud Water Heaters: "If an exact replacement is not available, Rheem will provide you with the current model of your water heater, or component part(s), or a replacement unit with comparable operating features. If government regulations or industry certification or similar standards require the replacement water heater, or replacement component part(s), to have features not found in the defective water heater, or the defective component part(s), you will be charged for the difference in price represented by those required features. If you pay the price difference for those required features and/or to upgrade the size and/or other features available on a replacement new water heater, you will also receive a complete new Limited Warranty (with the full Applicable Warranty Periods) for the replacement new water heater " (Source: Rheem Tankless Gas Water Heater Warranty Terms )

How long is a water heater warranty replacement appointment?

Although the actual action of draining and removing the old unit is often facilitated by the customers, making our technicians responsible for performing the warranty exchange and installing the new water heater, we typically allot 4 hours to each water heater warranty replacement appointment due to the large number of variables at play.

Delays are most commonly caused by issues during the warranty exchange process at the hardware store and/or by issues at the installation site. In most cases, warranty replacements are rather straightforward: draining the faulty water heater, removing it, transporting it back to the store with the customer, exchanging the water heater for a new one, and installing the new one.

Additional time may be required if: the customer does not have all of the items on the warranty replacement checklist (especially proof of purchase), the replacement unit not being in stock at the store and having to find another store (we are unable to call ahead and place a water heater on reserve for a warranty exchange), damage to the old water heater's ratings plate, the water heater is installed in a hard to reach location (e.g., confined space, crawlspace, attic, up narrow stairs with no railings), among many others.

�� TLDR: Here's your mini guide to water heater warranty replacement

We do our best to give you all the details about all things water heaters, but sometimes you just want the highlights. The key points from this article can be found below (click on image to enlarge). You can find more mini guides and other free resources on our Instagram accounts: @uswhpro and @hotwaterparts and by subscribing to our �� e-mail list .

Need Water Heater

Warranty Replacement?

U.S. Water Heating Solutions has you covered in 20+ states in the Midwest and South. Once you receive warranty replacement approval from your water heater's manufacturer, give us a call

at 1-(833)-879-4776 or contact us online and let us know how we can assist you with your water heater warranty replacement needs!

We perform warranty water heater replacements for the following manufacturers and forms of warranty coverage:

A.O. Smith/American/State/Reliance: replacements for clients with tank warranty coverage only, labor paid by client
Bradford White: replacements for clients with labor and/or tank warranty coverage
Rheem/Richmond/Ruud: replacements for clients with labor and/or tank warranty coverage

You can see if we provide water heater warranty replacement services in your area by clicking the button below; scroll down to the bottom of the page and input your state and zip code.

Heat Pump Water Heater 101: Common Heat Pump Water Heater Issues

Sun, 28 Sep 2025 21:48:18 GMT

The service calls referenced in this article are predominantly from mid-2023 through September 2025. Future updates to this article will be clearly marked with new dates and model numbers, as applicable.

Heat Pump Water Heaters

Heat pumps have been gaining popularity over the last year, most notably for their increased energy efficiency . For overviews about how heat pump water heaters work and their associated tax incentives, click the buttons below.

With lots of new heat pump installations, there have also been a number installation and operation issues that have led to premature failure. We’ve been compiling information about the most common error codes and issues customers have been experiencing.

Here's What's Different About the Heat Pump Water Heater Design...

Heat pump water heaters generally have less replaceable parts than traditional water heaters because of their design; rather than replacing the main components (i.e., the fan, evaporator, and compressor), most manufacturers will opt to have the entire water heater replaced.

The demand for heat pumps has been been growing since 2023, sometimes making replacement parts difficult to find. In the event that a heat pump unit is under warranty and a) replacement parts are not available or b) the part(s) with issues cannot be replaced, the manufacturer will likely authorize replacement. The following sections of the article will provide an overview of the most common issues our technicians see in the field with heat pump water heaters, as well as some exclusive insights and photos from actual service calls.

Issue #1: Incorrect Installation of Heat Pump Water Heater

As an authorized warranty service provider for several major water heater manufacturers, we receive a number of warranty dispatch service requests to diagnose and attempt to repair heat pump water heaters.

Although some of the components of heat pump water heaters overlap with electric water heaters, they often have more specific installation requirements. One of the largest installation-related differences is that heat pumps can be ducted (or not), requiring some type of air flow and/or additional space. This extra space is the most crucial for the water heater when it is in an installation setting that is not ducted.

(Click image to enlarge)

Issue #2: Loud Heat Pump Water Heater Compressor, Bearings; Heat Pump Water Heater Whistling Noise

Tracing back to 2021, there have been a large number of customer reports about heat pump water heaters being exceptionally noisy ( Just Answer, 2021 ; DoItYourself.com, 2022 ; Listgarten, 2022 ), from loud compressors to squealing bearings. Although most of these issues were addressed in 2022-2023, homeowners may still find themselves with loud heat pumps due to purchasing new units that were manufactured in a previous year (e.g., the water heater is brand new in 2025, but it was manufactured in 2022 or 2023) or due to manufacturing defects.

A majority of online discussions about noisy units came from customers using Rheem, Richmond, and Ruud brand heat pump water heaters. These units are described by the manufacturer as having quiet operation , with the ProTerra Hybrid Electric models " featur[ing] sound levels at 45 dBA 8 —making it easy to relax while enjoying your hot water ," where " operation at 45 dBA [is] measured at 6.28 feet using third-party certified testing procedures ."

�� Key Takeaway: Although it is important to acknowledge that there have previously been documented instances of noisy heat pump units, it is also important for prospective heat pump clients to have realistic expectations about the volume and to consider the installation location inside of their homes. A heat pump water heater is essentially an electric water heater with a special air conditioner on the top; although the actual volume level of the heat pump water heater varies, if air conditioner noise alone is bothersome, it may be worth reconsidering whether switching to heat pump is the right choice, as noise produced by HVAC systems may cause discomfort (Ouis et al., 2025) .

What Happened to Real Clients with Noisy Heat Pump Water Heaters?

Issue #3: Heat Pump Water Heater Compressor Leaking Oil & Improper Shipping

We have also seen several instances of heat pump water heaters with leaking compressors. In one case, our technician found the unit giving an error code for a faulty upper element. As a friendly reminder, error codes serve as a reference point and not necessarily an exact diagnosis of the issue. After testing the elements , their resistance was within proper range and they were functioning properly, but the compressor was not turning on. Given further observation of the unit, our technician found a hole where oil was leaking out of the compressor (see image slider). A month after this initial service call, the exhaust condensate was blocked and there were compressor errors. Once the exhaust condensate line was cleared, the errors were removed and the unit was functioning properly. Ultimately, after the course of a seven month period, the customer decided to replace their heat pump unit with a regular electric water heater.

Although we were unable to determine the exact cause, one factor to consider is the way the water heater is shipped to the store and then transported to your home. Heat pump water heaters should be transported upright and should not be stacked on top of one another. These shipping instructions are noted on the box to ensure the oil does not seep out and that the compressor and fan are not damaged in transport. However, transportation from the store may be complicated as heat pump water heaters tend to be taller than the average standard water heater because of the fan and compressor affixed to the top. If the units were laid down for transport, it is recommended to place them upright and not run the unit for 48 hours to ensure the oil will stay inside the compressor. In time, the oil will go back into place, but lack of proper oil circulation will prevent the unit from operating properly. As shown in the photos, despite the clearly labeled water heater boxes, some freight services still stack the water heaters improperly.

Issue #4: Heat Pump Mode Not Working, Locking Unit Into Electric Mode as a Temporary Solution

Another common issue we have seen with heat pump water heaters is loss of hot water due to an issue with the heat pump system. While customers await diagnosis or the arrival of certain replacement parts, it is common practice to lock the water heater into electric mode , overriding some of the energy saving features, and enabling the unit to act as a regular electric water heater. In the event that heat pump mode is not working, most models will automatically default into electric mode ; this may vary slightly by manufacturer and model. Permitting there are no additional issues with the unit that would prevent electric mode from functioning, the unit can be manually locked the unit into electric mode. However, locking the unit into electric mode is NOT permanent:

Issue #5: Heat Pump Water Heater Compressor Won't Come On, Wi-Fi Connectivity Issues

The standard system of operations for heat pump water heaters includes: the fan turning on, the compressor turning on, and the water heating up ( Bradford White ). However, if the compressor does not turn on, the water heater may throw an error code and will not produce hot water. If this occurs and the heat pump model is a wi-fi enabled unit, the unit may be stuck in vacation mode .

Vacation mode is an energy saving mode that allows the unit to store hot water at a lower temperature range for an extended period of time without fully shutting the unit off. This is especially beneficial during the wintertime or vacation season for clients who will not be using their water heater, want to conserve energy, and to avoid the potential surprise loss of hot water upon return. Most manufacturers offer vacation mode settings that can be programmed for a specific amount of time:

A.O. Smith: 1 day to 99 days or permanently on
Bradford White: 7 days to 199 days (the minimum default is 7 days)
Rheem: 2 days to 28 days

We have had customers who went on vacation and upon returning, found their unit was not reaching temperature because it was stuck in vacation mode . It seemed that the change in wi-fi networks and location services shared by the customer's phone triggered the vacation mode issue. Possible solutions include:

Ensuring your app and phone's operating systems are the most current versions
Turning off the app permissions to access your location, exiting the app completely, reopening it, and turning off vacation mode
Delete your home wi-fi network, SSID, and water heater information from the app; then re-add all the information and reboot the water heater

If you continue experiencing this issue after trying the suggestions above, we strongly recommend calling manufacturer's technical support and they can walk you through the steps to resolve the issue.

Other Heat Pump Water Heater Error Codes: Service Call Summaries + Solutions

Error codes are helpful for diagnosing and repairing water heaters. However, it is important to remember that error codes may provide a simple diagnosis and need for single part replacement, or they may be caused by multiple issue(s), requiring careful diagnostics. Here are some examples of error codes our technicians have seen and how the issue(s) were resolved:

Rheem A004 Error Code: Compressor Shutdown

Observed Models: 10E50-HP, HB40 N3-BM

Unit #1: All temperatures matched ambient temperature. Unit set to electric mode until control board replaced, eliminating the error code (February 2023)
Unit #2: In addition to the error code, the customer reported that the unit was making a loud, high pitched ringing noise after running hot water in their home for about 10 minutes. The issue was temporarily resolved by replacing AP15095: Thermistor. The customer ultimately chose to downgrade back to a regular electric water heater (September - November 2024)
Unit #3: The unit's air filter was extremely dirty and the thermistor's readings were out of range. After cleaning the filter and replacing the thermistor, the unit was back online (October 2024, see photos).
Unit #4: Unit had intermittent A004 error code and capacitor readings were within range. The issue was resolved by replacing the evaporator and thermistors.

Rheem A104 Error Code: Malfunction in Upper Tank Sensor

Observed Model: PRO H40 T2 RH310BM

The A104 error code on this heat pump model will disabled the unit and indicates a malfunction in the upper tank sensor. This error code, however, may be caused by an issue with the upper or lower thermostat, wiring connections, thermistor, or the unit being short circuited (Source: Rheem Manual ).

The customer replaced the thermistor and thermostats on their own, but was still unable to resolve the A104 error code. Our technician found the compressor wiring harness was not fully plugged into the control board. After confirming the harness was working properly and not damaged, fully plugging the harness into the control board resolved the error code.

A.O. Smith 084 Error Code: Compressor Shutdown

Observed Models: HPTS-50, HPS-10-50H45DV

The 084 error code on an A.O. Smith brand heat pump indicates the heat pump's compressor is not functioning and recommends receiving technical assistance. After performing diagnostics on site, our technician ordered a replacement control board. The control board replacement resolved the error code.

In another instance, a customer with the same intermittent error code developed into a different outcome. The customer noticed the error code over the course of a month. Our technician checked the air filter and found that it was clean, however there was rust and a blue substance near the corners on the evaporator. The area around the evaporator led to the manufacturer's determination to authorize warranty replacement of the unit. The error code went away after replacing the water heater.

Need Heat Pump Water Heater Repairs, Replacement, or Parts?

Heat Pump Water Heater Repairs in the Midwest + South

Looking for expert Heat Pump Water Heater repair near you ? U.S. Water Heating Solutions offers fast, reliable service across the Midwest and South . We currently offer heat pump repair services in approximately 20 states. Our manufacturer-trained technicians specialize in diagnosing and fixing complex hybrid water heaters, ensuring your system runs at peak energy-efficient performance. Don't let a faulty unit impact your savings—call us for trusted heat pump repair and get your hot water back fast!

We are also an authorized warranty service provider for Bradford White and Rheem/Richmond/Ruud, and can provide warranty diagnostics, repairs, and warranty water heater replacement after you receive authorization from the manufacturer .

Our Rheem Heat Pump Service Bins:

We decided to take a hint from our commercial service division and create a mini set of heat pump service bins specific to the Rheem ProTerra Heat Pump models (H-40 and H-50). The service bins were created by our Parts Dept. based on clients' warranty service needs and intend to speed up the repair process. By having parts on hand, we decrease the need to order replacement parts and schedule a return service call to install them.

The service bins include all of the parts (e.g., gaskets, wires, elements ) that may need to be replaced. However, there are some larger items such as fan kits and condensers that must be ordered directly from Rheem because they vary by model and their size makes them more prone to damage if we were to stock them on our technicians' service trucks.

Purchase Heat Pump Parts:

U.S. Water Heating Solutions stocks the following common Heat Pump Water Heater Parts:

Don’t see the heat pump water heater parts you’re looking for or need assistance confirming part compatibility with your water heater? Contact our Parts Dept. for more information .

The Most Common Gas Water Heater Problems

Wed, 03 Jul 2024 19:19:53 GMT

Gas Water Heaters: Troubleshooting Common Problems

When you have a problem with your gas water heater, you will need to repair it or replace it , depending on a number of various factors. Your technician will troubleshoot the unit to diagnose the problem and replace the necessary parts or make adjustments to your venting; if repair is not an option, your technician will provide options for replacement.

Here' s how a technician may troubleshoot your gas water heater, but first, let's do a quick review...

Gas Water Heaters: The Basics

Gas water heaters heat water using a gas supply of natural gas or propane . There are several differences between the two, but, in summary: natural gas typically costs less, while propane is considered more environmentally friendly.

In a tank type gas water heater, the water enters the tank, where it’s directed to the bottom through the dip tube. The low temperature of the incoming water triggers the thermostat shank on the gas control valve . The gas valve controls the gas flow to the unit. When gas comes in contact with the burner, it is ignited by the pilot assembly . The burner can then heat the water in the tank according to the setting on the temperature control. All gas water heaters also require proper ventilation to rid your home of the flue gases emitted by the heating process.

Your water heater also contains additional parts that are not mentioned in this brief summary such as the anode rod which prevents the tank from corroding, and insulation prevents heat from escaping the tank. Learn more about water heater parts here .

Overview: Gas Tankless Water Heaters

Although they aren't the main focus of this article, tankless gas water heaters have many similar parts: gas valve, burner, etc. Aside from the difference in size, tankless gas water heaters heat the water using a heat exchanger.

A flow sensor will activate the burner when water reaches the minimum flow rate; the heat from the burner is then transferred to the water via the heat exchanger (a.k.a. heat exchange, a series of copper or stainless steel tubes).

Tankless units tend to operate more efficiently than tank type water heaters since they don't experience standby heat loss.

Issue 1.0 | Poor Ventilation

There are multiple types of ventilation setups for gas water heaters:

Standard Atmospheric Water Heater | connected to existing ventilation system and vented up through the ceiling
Power Vent Water Heater | vented with the assistance of an electric blower fan
Direct Vent | unique ventilation that draws combustion air from outside
Power Damper Gas Water Heater | these combo units have a mixture of features of the aforementioned water heaters. They are a type of high efficiency Standard Atmospheric water heater. Some models have an automatic damper, while others have metal B-Venting and are supported with a fan motor assembly (somewhat similar to a Power Vent Water Heater's blower assembly).

How to Identify Poor Ventilation
You (or your service technician) can identify poor ventilation with a carbon monoxide meter, using an indoor air quality test, or checking for soot . There are some cases, however, where a visual look at the water heater may enable our team members to diagnose potential venting issues before arriving on site.

Standard Atmospheric Water Heaters

Standard atmospheric water heaters often experience poor ventilation due to improper installation. Although it is imperative to check your local plumbing code and the water heater installation manual , you should be weary of:

Large amounts of tape (especially duck tape)
Use of dryer venting
Mixed vent materials (e.g., metal b-vent connected to PVC)
Melting
Lack of vent pipe
Missing draft hood (a metal piece that almost looks like a hat and sits on top of the water heater; it guides the flue gas up into the vent pipe)
Use of PVC Pipe
Venting Obstruction
Lack of Chimney Cap (where applicable)

Power Vent Water Heaters

Many of our customers with power vent water heaters have poor ventilation as a result of incorrect installation; Here are some common signs of venting issues with a power vent water heater:

Discolored PVC Venting | When your PVC venting is pink, red, brown, black, etc., it is a sign that your vent pipe is overheating an immediate service is required
Multiple PVC couplings stacked on the blower assembly
Mixed vent pipe diameters
Vent sagging
Backdrafting: Intake and exhaust are too close to one another and the exhaust ("dirty air") is coming into the unit via the intake
Obstructed Screens in Intake and Exhaust

Bottom Line: Improper Water Heater Ventilation is DANGEROUS

Poor ventilation can lead to backdraft, which refers to natural gas fumes returning back into your home instead of escaping out the exhaust, including carbon monoxide. This can greatly decrease air quality and result in illness or death from exposure; in 2019, an Ohio family died from carbon monoxide exposure caused by their tankless water heater and in 2012, an 18-year old died from water heater carbon monoxide exposure at an apartment complex in Idaho .

Always get professional installation to insure proper ventilation and never assume the venting for your new unit is exactly the same as your old water heater. You should also keep the ventilation clean and ensure there are no blockages.

To learn even more about common water heater venting issues, click below to see our more in-depth articles featuring mini customer case studies:

Issue 2.0 | No Hot Water - Pilot Light Out

A standard pilot light ignition requires a constant flame. Once the gas control valve senses the water temperature drop, it will allow more gas to enter the burn chamber, and rectify the flame through the burner to heat the water.

If the pilot goes out, it may simply need to be relit. In some cases, extreme weather conditions such as high winds or rain storms can result in the extinguishing on the pilot. In order to relight the pilot, you need to set the gas valve to “pilot”. While continuing to hold the pilot button in you will press the igniter button until you see the pilot light. For non-electronic gas valves you will continue holding the pilot button after the pilot lights for at least 15 seconds to allow the thermocouple to heat up. For electronic gas valves that have a status light, you will continue holding the pilot button until the gas valve clicks and the status light starts to blink steadily. Please be sure to check the instruction on the front of your water heater and in your water heater manual's troubleshooting guide.

Pilot Light Continuously Goes Out

If the pilot light continuously goes out and/or continuously needs to be relit, there is likely a larger problem causing you to lose hot water. Some of the more common issues include:

Dirty or Malfunctioning Thermocouple or Pilot Assembly

A thermocouple is a component that tells the gas valve that the pilot is lit, in turn telling the gas valve when to open/close. When dirty or worn from continuous use, the thermocouple may not send adequate resistance gas valve. This may close the gas valve, causing the pilot to go out. A temporary solution may be removing and cleaning the thermocouple. If cleaning the thermocouple doesn’t work, you’ll need to replace it with a different one. Depending on the age of your unit, the thermocouple itself may be available for individual sale or you may have to purchase a new pilot assembly.

Gas Valve Failure

Because the water heater gas valve is responsible for providing the water heater's fuel source, gas valve failure may prevent the pilot assembly from staying lit, due to insufficient gas flow.

Venting issues

In the case of ventilation problems or lack of combustible air, the technician will examine the current ventilation setup to diagnose the problem before resolving it. While true with most of the repairs we will talk about, only professional technicians should attempt to repair ventilation issues . The requirements are very specific and incorrect ventilation can create a hazardous environment, as the water heating process results in the production of carbon monoxide .

Issue 3.0 | Inconsistent Hot Water

In the case of inconsistent hot water, where you get some hot water but not enough, the two most common causes are: worn temperature sensors or thermostat shanks on the gas valve and undersized water heaters . If your water heater does not produce sufficient hot water, there may be additional causes.

Worn Gas Valve Thermal Well and Shank

(a.k.a. temperature sensor or thermostat shank) senses the temperature of the water inside the water heater and calls for more gas to heat the water. If the sensor becomes worn, it may not call for gas as often as necessary, resulting in inconsistent hot water production.

Diagnostic Process: Diagnosing a faulty gas valve temperature sensor typically requires a technician to run various tests. Some of the diagnostic tests include:
Checking the temperature setting on gas valve: One of the most common issues related to temperature output is the temperature setting on the gas valve knob. Be sure your gas valve is on and not set to vacation mode. We do not recommend increasing the temperature above the manufacturer's recommended setting to avoid the risk of scalding .
Checking the incoming water pressure
Checking the incoming gas pressure
Checking the flow rate
Checking the water temperature nearby: Opening the faucet closest to the water heater and using an infrared thermometer to test the water temperature
Water Heater Volume Test / Bucket Test : Filling a bucket with cold water, then hot water to determine the water heater's flow rate and recovery time

Undersized Water Heater

Another issue which may lead to inconsistent hot water production is having a water heater that is too small for your needs .

A tank type water heater holds warm water in the storage tank until it's needed. Once the hot water in the tank is used up, it refills with cold water and heats the new water, which can take some time (this is called the recovery rate).

A tankless water heater produces hot water on demand , meaning you’ll never have to wait for a tank to refill (permitted your hot water demand, flow rate, and usage fall within the tankless water heater's normal operating conditions). However, every fixture in the home shares the hot water. You’ll need a unit that produces enough hot water to satisfy multiple fixtures at once, depending on your needs.

Other Common Causes of Inconsistent Hot Water

Other causes of this could be a problem in the plumbing system such as a faulty shower cartridge causing hot and cold water to mix when it should, a crossover in your plumbing (i.e., cold and hot water pipes crossed into one another), or a leak elsewhere in your plumbing system.

Faulty Shower Cartridge, Faulty Faucet Cartridge

Shower and sink faucets both have a cartridge inside. There are many different types of cartridges which control different faucet outputs; some control outgoing water speed and other control the faucet's outputs . The presence of a faulty shower cartridge or faulty faucet cartridge often becomes hyper noticeable after water heater repair or replacement . This is often the result of resolving an issue within the closed plumbing system, then opening the faucet to find the water below the expected temperature due to sediment build-up or a worn cartridge. Replacing the faulty shower cartridge or faulty faucet cartridge should resolve the issue.

Plumbing Crossover

A plumbing crossover occurs when cold water pipes and crossed with hot water pipe in your plumbing system. In other words, there is hot water entering your cold water pipes and cold water entering your hot water pipes. This issue is considered a plumbing system issue and not a water heater issue because the water heater is producing hot water, but the water coming out of your fixtures does not match the temperature setting on the water heater.

Like faulty cartridges, plumbing crossovers are the most noticeable after water heater repair, replacement, or additional plumbing services. Crossovers are most common among commercial water heater clients , but our residential water heater clients also have had crossovers they discovered after replacing their water heaters and using fixtures that were previously underused. Diagnosing a plumbing crossover may require a significant time investment depending on the number of fixtures on site, size of your plumbing system, and accessibility of your pipes.

Leak in Plumbing System

A leak in your plumbing system may also contribute to inconsistent hot water production . Temperature fluctuation in your region can cause your pipes to expand or contract, leading to potential leaks.

Loose Thermocouple Connection

The thermocouple is essentially a metal sensor (usually made of copper) that is inside your water heater pilot assembly. The thermocouple is responsible for detecting whether there is a flame/if the burner assembly is lit; then it sends an electronic signal to the gas valve, communicating whether the gas valve should open or close. If there is a weak connection between the thermocouple and the gas valve, there may not be sufficient gas entering the water heater to produce the desired water temperature.

Issue 4.0 | My Water Heater is Leaking. Can It Be Fixed?

During normal use of your water heater you should not experience any type of water leak. If your water heater is leaking, whether it can be fixed depends on the location of the leak. Many homeowners mistake plumbing leaks for water heater leaks. If you are not sure whether your water heater is leaking or it's a plumbing leak, we recommend taking a picture and/or video of the leak to share with your service provider.

Can my water heater leak be repaired?

If there is a plumbing leak or a leaking part, chances are the water heater leak can be repaired.

If your water heater tank is leaking at the seam or from the interior water tank (the outer grey tank you see is not the actual water heater tank!), the leak cannot be repaired.

In this case, corrosion has caused the tank to deteriorate and weaken such that it develops a leak. This is particularly common for customers with older tank type water heaters that are 7+ years old or sooner if your water heater has not be maintained.
A lack of preventative maintenance and annual flush can lead to a leaking water heater because sediment tends to build-up at the bottom of the unit. Then, the sediment gets heated on a regular basis, which may cause popping sounds , eventually leading to hot spots, and ultimately causing an internal leak.
If your water heater is brand new and has an internal leak, it will likely qualify for warranty replacement.

Why can't you repair my leaking water heater tank?

If your water heater tank is leaking, you will need to replace the entire unit because a leaking tank could only be repaired via welding, if the leak diagnosis could be narrowed down to the leak coming from the tank . However, welding the leaking water heater tank would over-strengthen that specific area, while the other seams stay the same. Furthermore, a rusted water heater tank can also reduce the water quality.

Common "Water Heater Leaks" and Possible Solutions

Here are some common "water heater leaks" our technicians see:

Leaking Incoming Water Line | Depending on the incoming water temperature (the temperature of the cold water that will flow through the cold inlet and into your water heater) and the temperature of air in your home, it is possible that the pipes "sweat" or develop condensation that drips down onto your water heater .
Dip Tube | The water heater dip tube is responsible for guiding the incoming cold water down towards the burner to be heated. Sometimes the dip tube can sink down into the water heater, usually a result of damage sustained during transportation of the unit. You may see small leak or pool of water dripping from the top of the water heater.
Temperature and Pressure Relief Valve (T&P Relief Valve) | S ometimes excess pressure levels can cause minor pools of water from the pressure relief valve.
Possible Solutions: In this situation, it is possible you have a faulty T&P Relief Valve that simply needs to be replaced. However, the service technician will also explore whether there's a root cause of the leaking T&P Valve, like high pressure levels inside of the tank.
High pressure levels can occur due to failed or non-existing pressure regulating valves (PRVs) and/or thermal expansion tanks .
The pressure can also occur if the temperature setting is extremely high. To resolve these issues, consider investing in preventative maintenance for (semi-)annual check-ups.
Drain Valve | Sometimes, water leaks from the drain valve . The drain valve is located at the bottom of the unit and allows you to empty the water heater. If it is not closed or is damaged, water may start to leak from the drain valve. In order to resolve this issue, a service technician will either tighten the drain valve or replace it.

Issue 5.0 | Poor Water Quality

When water appears discolored or smells bad, you’ll want to resolve the issue.

Smelly water, often described as a “rotten-egg” smell, can be resolved with a zinc anode rod . Aluminum and magnesium anode rods may hinder corrosion, but they won’t get rid of the bacteria creating the sulfuric odor.

If the water appears discolored, that could indicate lead or rust in the water. Test the water to get answers about the current condition of the water. Two of the most common toxins found in hot water include lead and rust. High lead counts indicate lead pipes and hardware that you may want to replace. Rust will come from corrosion inside of the tank. You’ll need to flush the water regularly and replace the water heater when necessary.

Issue 6.0 | No Incoming Gas, Gas Leak

No Hot Water - No Gas, Gas Meter Locked Out

In the event that you forget to pay your gas bill or do not have your LP tank refilled, you will not have gas to power your water heater. Even if your water heater has power and incoming cold water, it will not produce hot water without an adequate gas supply.

In the past, we have had customers whose natural gas services were temporarily terminated due to non-payment of their bills. Despite their natural gas provider locking out the gas meter to their homes, there was still a small amount of natural gas in their pipes, which enabled the clients' water heaters to attempt to fire without producing hot water.

Before calling a service provider, please be sure you have paid your gas providers and that the gas meter to your property has not been locked out.

Inconsistent Hot Water - Gas Leak

In the case of a leak in the gas line, you will likely smell gas in the room. While gas is naturally odorless, gas companies add the chemical mercaptan as a safety measure .

A gas leak is considered a plumbing emergency. If you feel safe enough to do so, you should turn off gas to the unit and the main gas valve coming into your property; refrain from lighting candles, smoking, etc. in the area and open windows and doors to allow for appropriate circulation . Have a qualified service professional diagnose and repair the gas leak, and be sure to properly air out the space before returning to your home and restoring power to the water heater.

Diagnostic Process: A service technician will need to determine the location of the gas leak by performing some tests, then will need to repair the gas line, replacing worn pipes, faulty fittings, or faulty parts. This may include gas valve or burner manifold assembly replacement. In most cases, a technician will be able to locate the water heater gas leak using a combustible gas leak detector, checking the incoming gas pressure, and/or performing a soapy water test.

We do not recommend attempting to troubleshoot a gas leak for safety purposes!

Get Your Gas Water Heater Repaired by U.S. Water Heating Solutions

You don’t want to handle water heater repairs on your home! Even if you know how to perform diagnostics on your own, some water heater repairs may be considered "tampering," which can affect the validity of your warranty.

When you have a problem with your water heater, contact U.S. Water Heating Solutions for water heater repair in 16+ states throughout the Midwest and South.

Avoid a repair before it happens with regular preventative maintenance for your tank-type and tankless water heaters.

Don't have a gas water heater? We also offer electric water heater and heat pump water heater repair. We can service a vast array of residential and commercial water heaters whether they're natural gas, LP, electric, or hybrid.

Water Heater T&P Relief Valve (Temperature & Pressure Relief Valve) 101

Sun, 26 May 2024 00:00:45 GMT

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is a water heater T&P Relief Valve?

A water heater T&P Relief Valve is a safety feature " that will prevent or relieve overheated water and pressure. Without a relief valve during an unsafe condition, the tank pressure would rise to the point the tank may rupture or explode ."

Here are some alternative names for T&P Relief Valves you may see or hear:

Temperature & Pressure Relief Valve
TPR: The abbreviated form for Temperature & Pressure Relief Valve
Water Heater Temperature & Pressure Relief Valve
T&P Valve: This is one of the most common abbreviations we often use in the water heater industry
Relief Valve: This abbreviated version of the part's name focuses more on its function as an emergency relief of excessive temperature and pressure

More Background About T&P Relief Valves:

This safety feature “ […] was designed as an emergency relief device only .” Operating a water heater without an additional protectorate from thermal expansion such as a thermal expansion tank , “ the T&P valve could be subject to reduced effectiveness or failure ”
Most water heater manufacturers and local plumbing codes not only require the installation of a thermal expansion tank, but also a discharge pipe/Temperature and Pressure Relief Drain Line : a copper line that is meant to guide any discharge water from the water heater down towards the ground, ideally near a floor drain .

Does my water heater have a T&P Relief Valve?

Regardless of whether you purchase your water heater at a local hardware store, from a plumbing supplier, or directly from the manufacturer, you will likely see a note in the listing and/or on the box itself that says the water heater has a pre-installed T&P Relief Valve . This means that the water heater comes with a T&P Valve that is installed in the side of the tank, however, your installer will need to add the discharge pipe . In other words, yes, your water heater has a Temperature and Pressure Relief Valve (TPR); if your tank type water heater does not have a TPR, your water heater should not be run until an appropriately sized TPR has been installed by a professional due to the potential safety risk of excessive temperature and pressure.

Where is the T&P Relief Valve Located on a Water Heater?

The location of your water heater's T&P relief valve may vary based on the water heater's grade (residential vs. commercial) and specific model. Across most water heater manufacturers, these are the most common locations for T&P valves:

Residential Water Heaters: The T&P valve is located on the right side; for select electric water heater models the T&P valve may be located on the top of the unit in the center (see image slider)
Commercial Water Heaters: The location of the T&P valve varies for commercial water heaters. Many commercial standard atmospheric water heaters and electric water heaters most often have a T&P valve located on the right side of the unit, while commercial power vents tend to have their T&P valve on the left side.

It is important not to confuse the T&P Valve with the drain valve , pressure relief valves , nor pressure reducing valves (PRVs) .

What is the difference between a T&P Valve and a Pressure Reducing Valve? (PRV): Aside from their appearance, the main difference between a T&P Valve and a Pressure Reducing Valve (PRV) is their installation location and purpose:

A T&P Relief Valve is installed directly in the water heater as an emergency outlet for excess temperature and pressure to escape the water heater. " While temperature and pressure relief valves required to be installed on the water heater are mechanical devices that relieve overheated water or excessive pressure, they cannot maintain a consistent pressure . The installation of a thermal expansion tank is the only device recommended to maintain a constant safe operating pressure” ( Source: A.O. Smith ).
A Pressure Reducing Valve (PRV) is installed on your building's incoming water line to reduce the water pressure in your home or business . In other words, a PRV helps regulate incoming water pressure.

Why is Protection from Thermal Expansion Important?

Thermal expansion refers to the process of water's volume and contained pressure increasing as a result of the water heating process.

“Thermal expansion of water, if not compensated for in system design, will lead to the early failure of components. These failures are not covered by the manufacturer’s warranty , so it is extremely important that everyone be aware of the causes, symptoms and solutions to thermal expansion in a closed water heating system” ( Source: A.O. Smith )

Additionally, excessive thermal expansion can also be a safety hazard ( Source: Rheem ).

T&P Relief Valve Maintenance / TPR Inspection

Just like your home's smoke detectors' functionality should be checked , water heater manufacturers also recommend ensuring the functionality of your TPR. In manufacturers' literature or your water heater manual, this may be referred to as:

T&P Valve Maintenance
T&P Valve Inspection
Relieving the T&P Valve

NOTE: Most manufacturers list this information in the manual's section on Thermal Expansion and TPR Valves instead of the Water Heater Preventative Maintenance section .

How often should I relieve my T&P Valve?

Rheem recommends inspecting and testing your water heater's T&P valve every 6 months . As a tip to remember, they also recommend performing this check " when 'springing forward' or 'falling back' with daylight savings time ."

Common Water Heater T&P Valve Issues:

Leaking T&P Valve, Discharging T&P Valve

The most common T&P Valve issue we see is leaking or discharging T&P valves.

"Discharge from a T&P valve may indicate an unsafe temperature or pressure condition exists, which requires immediate attention by a qualified service technician or licensed plumbing contractor" ( Source: Watts ).

Potential Cause: Thermal Expansion

The most common cause of a leaking T&P Valve or dripping T&P Valve is an increase in thermal expansion. This is most often the result of not having a thermal expansion tank installed on your water heater's cold inlet line; if you already have a thermal expansion tank and have excessive water pressure, a technician will perform a pressure test to determine whether your T&P Valve is faulty or if you may need a Pressure Reducing Valve installed to control the water pressure in your home .

Potential Cause: Faulty T&P Valve

In some cases, T&P Valves may be faulty coming directly from the manufacturer. Permitted the technician is able to determine the T&P Valve did not fail due to: user error (i.e., being forced open), high incoming water pressure, thermal expansion, or another plumbing issue, most manufacturer warranties for labor and parts will cover the cost of the replacement T&P Relief Valve and the installation ( if your water heater still has labor coverage ).

Why is Protection from Thermal Expansion Important?

Thermal expansion refers to the process of water's volume and contained pressure increasing as a result of the water heating process.

T&P Valve Won't Close: I Opened the T&P Valve to Relieve It and Now It Won't Close

The T&P Valve is made to open by force to relieve excess temperature/pressure inside your water heater or manually during inspection. Typically, if you should lift the T&P Relief Valve handle/lever at a 90 degree angle for maintenance, you should be able to lower it back down easily into the closed position. If the T&P Valve's lever will not close fully, it will need to be replaced. This type of T&P Valve replacement will likely not be covered by the manufacturer's warranty.

T&P Relief Valve Sizing: Are T&P Relief Valves interchangeable?

T&P Relief Valves are not all interchangeable because there are different sizes and diameters.

It is recommended to replace your T&P Valve with the replacement part number provided by your water heater's manufacturer. However, given the fact that most major water heater manufacturers use T&P Relief Valves manufactured by Watts , some part numbers are interchangeable between manufacturers.

If you are going to replace your Relief Valve without using your water heater manufacturer's direct replacement, you should be sure to match the following:

Diameter
BTU Ratings
PSI Rating
Temperature Rating
Temperature Sensor Length
Length of Relief Valve Body (brass portion)
ANSI Z21.22 Relief Valves

Is T&P Valve Replacement Covered Under Warranty?

Some T&P Valve Replacements are covered under warranty.

Whether T&P Valve Replacement will be covered by warranty is determined by your manufacturer's warranty policy . In most cases, the water heater manufacturers will require some readings and documentation prior to approving a warranty T&P Valve replacement, including but not limited to:

Installed thermal expansion tank
Water pressure check to see if a pressure reducing valve is necessary

If your replacement T&P Valve is not covered under warranty, you can expect to spend anywhere from about $20.00 to $75.00, depending on whether your water heater is residential (typically cheaper) or commercial (typically more expensive).

How much do replacement T&P Valves cost? / Are replacement T&P Valves expensive?

Some T&P Valve Replacements are covered under warranty.

Installed thermal expansion tank
Water pressure check to see if a pressure reducing valve is necessary

Looking to Purchase a T&P Valve for your water heater?

U.S. Water Heating Solutions regularly stocks the following T&P Valves:

A.O. Smith:

- 100108279 / 9000071015 | Temperature and Pressure Relief Valve - T&P VALVE, 0.62", 1" SHANK (NCLX-5)

- 100108779 / 9002403015 | Temperature and Pressure Relief Valve - T&P Valve with 3 inch Shank

- 100109448 / 9003741005 | Temperature and Pressure Relief Valve - 3/4", 2.3" CAV, 210F, 150 PSI

- 100110714 / 9005899205 | Temperature and Pressure Relief Valve - T&P VALVE, 150#, 3/4"

- 100110719 / 9005903205 | Temperature and Pressure Relief Valve

- 100111601 / 9006921005 | Temperature and Pressure Relief Valve - Pressure Relief Valve, 3/4", 125#

Bradford White:

- 415-32920-01 / 230-32920-01 | 3/4" T & P Relief Valve w/ 3" Stem (105,000 Btus/hr)

Rheem:

- AP12993C | Temperature and Pressure Relief Valve - 3/4 In. NPT Inlet, 3/4 In. NPT Outlet, 200,000 BTU/HR

- AP14901G-1 / AP20403G | Temperature and Pressure Relief Valve (T&P)

- AP20402B | Temperature and Pressure Relief Valve (T&P) - Forged

- SP8346 | Temperature and Pressure Relief Valve - 3/4 In. NPT Inlet, 3/4 In. NPT Outlet, 105,000 BTU/HR

- SP12574 | Temperature and Pressure Relief Valve - 3/4 in. NPT Inlet

- SP12575B | Temperature and Pressure Relief Valve - 3/4 In. NPT Inlet, 3/4 In. NPT Outlet, 105,000 BTU/HR

- SP12576C | Temperature and Pressure Relief Valve - 3/4 In. NPT Inlet, 3/4 In. NPT Outlet, 105,000 BTU/HR

Need Assistance Finding the Right T&P Valve for your water heater?

Our team of experienced water heater parts experts is happy to help! Identifying the correct replacement T&P Relief Valve for your water heater can be difficult without the right tools.

Here's What We'll Need from You:

Your water heater's model number
Your water heater's serial number
OPTIONAL: Photos of your T&P Valve

Please Note: Although our Parts Department team members are experienced, they cannot diagnose issues with your T&P Relief Valve via e-mail or by phone . If you need assistance with diagnostics, we recommend contacting your water heater manufacturer's technical support first or requesting a service call .

Contact our Parts Department:

Phone: (224)-275-5697
E-mail: parts@uswhpro.com

Parts Department Hours:

Monday-Friday from 7:00 am-4:00 pm (Chicago time)

Need a New T&P Valve Installed or Other Water Heater Repairs?

When you need water heater repair or other water heater service, contact the professionals here at U.S. Water Heating Solutions! We regularly diagnose and replace water heater T&P Valves, perform warranty repairs for many of the top manufacturers, and can assist with many other water heater services .

Call our dispatch department at 1-833-879-4776 or fill out our online form to get in touch with our team today!

5 Questions to Ask Before You Hire a Water Heater Service Provider

Tue, 21 Nov 2023 15:10:53 GMT

5 Questions For Your Water Heater Technician

If your water heater suddenly stops working, do you have a plan of action? If you don't already have a local plumber, contractor, or handyman in your contact list, odds are that you will probably head over to Google and search something like "water heater repair near me" or "plumber near me . "

Instead of calling the first option that appears, you should carefully review their reviews and company website to get an idea of their service offerings and policies. Once you begin to narrow down your top choices, you should vet the potential candidates by asking the right questions. Here are the top 5 questions you should ask a water heater service provider before you hire them, based on feedback from our most experienced service technicians' and office team members' experience:

1. How much water heater experience do you have?/Do you have experience repairing tankless water heaters, heat pump water heaters, etc.?

Experience = Quality Service (in most cases)

As with most industries, the amount of time a company has been involved in the water heater industry is often an indicator of their experience level. If a service company is dishonest or their team members lack water heater diagnostic and repair skills, they probably would not stay in business for 5, 10, 20, or 50+ years.

Experience levels also differ by individual service technicians. In a smaller repair company, your initial call to request service may lead you directly to the plumber or service technician who will repair your unit. In larger companies, there will typically be a dispatch team who manages incoming service requests and can answer any questions you may have. Regardless of the size of the company, it is important to ask if their team members have water heater repair experience.

Do you have a tankless water heater, heat pump water heater, or a special water heater repair need?

Although tankless and heat pump water heaters are becoming more popular in the United States and are projected to continue gaining popularity (based on data from 2022) , not every service provider may be experienced nor willing to take on the job.

Each technician will have a different experience and skill level that may vary. Not all water heater technicians will have experience for the work you need done. Some water heater repair companies simply don’t service tankless water heaters, heat pump water heaters , or commercial water heaters .

How does @uswhpro measure up?

Here at U.S. Water Heating Solutions, we have been in business for five years (and counting).

All of our service technician are factory trained/certified and regularly participate in manufacturer's training seminars to stay up to date on water heater industry developments.

We service a wide variety of water heaters including:

2. Are you an authorized warranty service provider for any water heater manufacturers?

In the United States, the demand for water heaters is ever-increasing, with nearly every home having at least one water heater on site; there are an estimated 9-10 million water heaters sold per year between water heater replacements and water heater installations in newly constructed homes , as of 2009.

With such a large number of annual sales, water heater manufacturers typically offer a warranty on new qualifying purchases.

The manufacturers don’t typically have in-house technicians that travel to the end user's home to service their warranty claims because their products are sold all across the United States. Instead, they enlist the help water heater repair companies and plumbing companies to do the work for them. Each manufacturer sets their own standards for warranty service providers; most manufacturers, however, require their contacted service providers to attend manufacturer's trainings and to have their team members certified for service before they are even allowed to apply to become a warranty service provider.

If you file a warranty claim, you will either be given a list of authorized service providers in your area or assigned to a designated service provider.

U.S. Water Heating Solutions Provides Warranty Service for These Manufacturers:

3. What are your service call rates? / How do you charge your customers?

Water heater repair and replacement can get expensive, depending on the service(s) required. You’ll need to understand the fees in advance to establish a reasonable budget.

For residential water heater repair service, a reputable service company will provide you with their service call rates or a detailed quote that clearly explains their fees.

Most water heater repair companies will charge a standard flat rate fee to travel to your home and to troubleshoot your water heater. In most cases, this fee only includes the repair technician's labor because they do not know what parts are needed until they have run diagnostics on the unit.

Unless your water heater is covered under warranty, you will also likely be responsible for the cost of:

any parts and materials used
local taxes on parts and labor

In the event of warranty water heater service, as long as labor is covered, the manufacturer is responsible for the labor taxation.

Water Heater Service Call Rate Summary:

Water heater repair: Ask for service call rates and a ballpark estimate for your type of unit
Usually billed for labor and parts
Water heater replacement: Request a quote
If you are upgrading to tankless you should have a site inspection, which may require a fee
Usually billed from an estimate based on the scope of labor

Here's What You'll Need to Request Service or a Quote:

Water Heater Model & Serial Number
Description of Services Needed
Repairs: What is wrong with your water heater? Is there an error code showing?
Replacement: Do you want your service provider to provide the new water heater or do you just want them to install the new water heater you have already purchased?

4. Do you have replacement water heater parts in stock for my unit?

After a technician diagnoses the issue with your water heater, they may need to replace parts . This is why it is so important to have your model and serial number available when you request water heater repairs -- these numbers are the key to finding replacement parts for your unit.

Many repair companies and plumbers will send a service technician to your home to diagnose the issue without having any parts for your unit. This usually means: returning to their office or warehouse to retrieve the necessary replacement parts, sourcing the parts from a supply house, or ordering parts from the manufacturer.

Bottom Line: Many water heater repair companies do not stock parts , which may delay the restoration of your hot water anywhere from a couple hours to a couple weeks.

How Parts with U.S. Water Heating Solutions are Different:

At U.S. Water Heating Solutions, we REQUIRE customers to provide their water heater model and serial number to make a service request, allowing us to see whether we carry any stock for their water heater. We notify you ahead of time if we expect (or don't expect) to have the parts to repair your unit.

We also have a large stock of over ~10,000 genuine replacement parts for water heaters from multiple manufacturers in our company warehouse and on our technicians' service vehicles .

Our technicians' service vehicles contain a stock of the most common water heater parts (e.g., gas valves , elements , pilot assemblies , etc.) and materials ( thermal expansion tanks , fittings, pipe, and more).

By providing our service techs with a large mobile stock of genuine manufacturer's replacement parts, we are able to restore hot water on a single service appointment, instead of ordering parts and returning to install them.

Logistics + Inventory Planning = Faster Hot Water Restoration.

5. Is there a guarantee on your work? Do you offer a labor warranty?

When a technician fixes your water heater or installs a new water heater in your home, you expect it to work properly. However, a small percentage of water heaters and water heater parts fail due to manufacturing issues and general wear; that's why the manufacturers offer a warranty. Similarly, service technicians are human beings and sometimes make mistakes; they may misdiagnose an issue or think they have resolved an issue and it returns a few days later. A reputable service company should offer a service guarantee or warranty (in addition to having a plumbing/contractor's license and insurance) so you can rest easy.

@uswhpro offers a 30 day warranty on all labor

Replacement Part Warranties Come From the Manufacturers

*Warranty length differs by manufacturer*

Rheem: 1 Year from purchase date

U.S. Water Heating Solutions: Your Water Heater Repair Specialists in the Midwest and South

Need water heater repair, replacement, installation, or parts?

Call U.S. Water Heating Solutions today to get more information about our services, pricing, and experience our high quality customer service experience.

Water Heater Drain Valve 101

Thu, 29 Jun 2023 13:00:00 GMT

Last Updated: 11 June 2024

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is a Water Heater Drain Valve?

The drain valve is a valve with two openings and threaded ends that typically comes pre-installed on your water heater. The purpose of the drain valve is to help you or a service tech connect a hose to the water heater to drain the tank for service or preventative maintenance .

How long does a drain valve last?

A water heater’s drain valve should last the entire duration of the unit’s life; in other words, drain valves are one of the less commonly replaced parts on a water heater.

Where is the drain valve located on a water heater?

Drain valves are located near the bottom of your water heater; depending on the model they may be near the center or slightly more towards the right side of the unit. Residential heat pump water heaters ’ drain valves are typically centered on the heater, while gas and electric water heaters’ drain valves are typically off to the right or left.

Drain valves are only found on commercial and residential tank type water heaters and storage tanks. Tankless water heaters do NOT have a separate/dedicated drain valve because they do not store massive amounts of water like a traditional tank type water heater. Instead, tankless units are typically installed with isolation valves or service valves that have built-in purge drains or a threaded end where you can connect hoses to flush the tankless water heater.

What are the Different Types of Water Heater Drain Valves?

There are three main types of materials for drain valves found on residential tank type water heaters:

1. Brass Drain Valve

These are most commonly found on “proline” water heaters or a manufacturer’s product line that is sold exclusively to supply houses, although they are becoming more popular; we recommend ensuring your unit has this type of drain valve or a ball valve.

2. Plastic Drain Valve

These are the least expensive drain valves and often experience the most issues; they are most commonly found on water heaters purchased at hardware stores

3. Full Port Ball Valve Drain Valve

In our opinion, these are among the best drain valves because they are the easiest to use and allow greater control of the water; however, they are also the most expensive and depending on the terms of your warranty, could void your warranty .

Are Drain Valves Interchangeable?

Bottom Line: Yes, you can upgrade from a plastic drain valve to a brass drain valve, regardless of the brand; but, it is important to match the diameter and the length.

Some Things to Keep in Mind:

Not all drain valves are interchangeable. There are different diameters and lengths for different models of water heaters. A 75-gallon water heater will have a longer drain valve with a wider diameter than a 40 or 50-gallon water heater, for example. Most 40-gallon and 50-gallon residential water heater drain valves have a ¾” diameter.
It is also important to check your warranty paperwork or call the manufacturer's tech support line prior to making any changes/upgrades to your drain valve, beyond like-for-like replacement. We'll explain why in the next section.

How a Drain Valve and a Recirculation Pump Voided a Customer's Warranty

One customer had a residential electric water heater with a recirculation pump installed. The purpose of the recirculation pump was to lead the “recycled” or recirculated hot water back into a line with a tee that was connected to a brass drain valve.

The customer was having issues with their unit for several months and we were called out to diagnose and repair the water heater. Ultimately, the manufacturer voided the customer’s warranty until they provided photographic proof that they reinstalled the original plastic drain valve.

Why did this happen? This happened because according to the manufacturer’s warranty specifications, using anything other than the original factory drain valve and the piping from the recirculation line were classified as an alteration or form of tampering with the unit: “ the water heater is not installed, operated and maintained in accordance with the printed Manufacturer’s instructions, including if the water heater has any additional aftermarket equipment introduced into the sealed system not approved by the manufacturer […].” Then, the recirculation pump being tied back into the water heater from the drain valve caused additional problems from the perspective of the manufacturer’s warranty because the system was continuously cycling warm or hot water back into the bottom of the unit where the cold water is sent to be heated.

The problem: the constant influx of warm/hot water at the bottom of the tank can cause erratic temperature fluctuations for the element and t-stat; in the case of a gas water heater, this type of recirculation line connected to the drain valve port would affect the gas valve ’s shank/temperature sensor.

Common Drain Valve Issues + When You Need to Replace Your Drain Valve

1. Damage During Shipping or Service: Plastic drain valves are especially susceptible to damage when a water heater is shipped or transported. They may also be damaged if they are hit by a heavy object like a mop bucket filled with water. As a result, they may crack or break off, causing a leak. In some rare cases, when replacing a plastic drain valve or connecting it to a hose with metal fittings, the threading can become stripped, causing a leak.

2. Drain Valve Partially Open: After draining or servicing the unit, it is possible that a drain valve may appear to be leaking because it is not fully closed.

3. Sediment Build-up: Excess sediment build-up caused by minerals in your water tend to gather at the bottom of the tank; subsequently, the drain valve is also located at the bottom of the heater and can become encumbered by the sediment. If you or a service provider attempts to flush the unit but no water comes out after opening the drain valve, it is most likely blocked by sediment.

4. Leaking Drain Valve: The most obvious indication that you need to replace your drain valve is a leak coming from the drain valve.

How to check for a leak: Check to see if the drain valve is fully closed by using a slotted screw driver to tighten the closure; be sure to turn the closure to the right carefully, as you want to avoid opening the drain valve and draining the unit. If you confirm that the drain valve is fully closed and it continues to leak, your drain valve is leaking a needs to be replaced ( Source: A.O. Smith ).

Pro-tip: After fully drying the drip pan or floor near the drain valve’s suspected leak, place a cup or other receptacle beneath it. This way you can easily verify that the leak is coming from the end of the drain valve and avoid having to clean the water a second time.

What Causes a Leaky Drain Valve? A leak can be caused by corrosion or excess sediment build-up (especially when you have hard water ). A leak can lead to water damage and even higher utility bills.

How to Replace a Drain Valve on a Water Heater

You may notice your water heater leaking from the drain valve at the bottom of the unit. When closed, the drain valve will keep water inside of the water tank. When open, the drain valve will flow out of the tank until the drain valve is closed or the tank becomes empty.

Over time, the drain valve may start to deteriorate to the point that it will need to be replaced. We will cover the steps involved in replacing a water heater drain valve in detail.

Note: Don’t try this at home unless you have the proper training. Contact U.S. Water Heating Solutions to schedule a professional technician to replace your drain valve for you.

How to Replace a Water Heater Drain Valve

Source for Instructions: Rheem Drain Valve Packaging

Step One : Turn Off Power Source and/or Fuel Source to Water Heater

First, you will need to cut off power to the water heater. Your energy source will likely be electricity or gas (natural gas or LP).

To cut off electricity to your electric water heater, you’ll need to turn off power at the circuit breaker/electric panel. The circuit breaker should have a clear label to let you know which fuse corresponds with the water heater.

For a gas water heater, you’ll need to turn the gas valve knob to the PILOT position.

Step Two : Shut Off Water to Water Heater/Isolate Water Heater

Next, you will need to turn off the water supply to the water heater. You can turn off the water supply at the water heater itself using the shut off valve on the incoming or cold-water supply line.

The shut off valve prevents water from entering the water heater when closed. This allows you to work on your water heater without shutting off the water to the entire house. ( Most shut-off valves are ball valves. The best ball valves are easy to use, making ball valves a popular option compared to gate valves and other valves that require more effort to open and close)

Once complete, open a nearby hot water faucet and let the water run to relieve pressure. This process may take a few minutes and the water will eventually stop flowing; leave the hot water faucet on/open.

Step Three : Drain the Tank

Before you change out the drain valve, you will need to drain the water heater. Otherwise, the water heater will drain uncontrollably when you remove the drain valve from the unit.

In order to drain the water heater tank, attach a garden hose to the drain valve so that the loose end leads to a floor drain or another safe source; if there is not a nearby drain available, alternative options include running the hose outside (NOTE: it is important to check the area prior to running a hose outside to avoid water damage) or placing the hose into a bucket and closing the drain valve each time the bucket fills until you have emptied the water heater.

Once your hose is securely connected and the free end leads to a floor drain, you can open the drain valve to let the water inside of the hot water tank escape.

It is important to proceed with caution, as the water may still be hot.

Step Four : Remove the Old Drain Valve

With the tank empty, you can now remove the old drain valve from the hot water heater. In order to remove the old drain valve, you will need an adjustable wrench, pipe wrench, or similar tool. It is also recommended to bring a towel or rag to wipe up any excess water.

Grip the end of the drain valve attached to the water heater with the tool and turn counterclockwise to loosen it. After you get the drain valve loose, you should be able to continue loosening it with your hands until it separates from the water heater.

Any extra water remaining in the tank will escape at this time.

Step Five : Install New Drain Valve

Now, you will install the new drain valve.

In order to ensure that the drain valve doesn’t leak, we recommend using plumber’s tape (teflon tape) or another type of sealant over the threads. This will stop water from getting through the small grooves where the valve connects to the water heater. Next, you will screw the new drain valve to the appropriate location on the water heater, turning clockwise to tighten it.

Be sure to check that the drain valve has been tightened appropriately and that it is fully closed upon installation.

Step Six : Re-Fill Tank With Water

You will next restore water to the unit by opening the isolation valve on the cold supply. Water will fill the tank again, but it will not be warm yet.

You should periodically monitor the open faucet to ensure water is flowing and that the water is hot. This process should only take from 5 to 15 minutes, ensuring to remove or “bleed” all the air from your system. Shut off the faucet only after getting constant water flow, without air.

Step Seven : Restore Power/Fuel to the Unit

Now you will need to restore fuel to the water heater. You will do this by turning on the appropriate circuit breaker for your electric water heater or turning the gas valve to the appropriate position on the knob (typically this will be the “ON” position).

Once the power is restored to the unit, it will begin heating the water. The time it takes to heat up the water depends on the recovery time of the unit in question.

Step Eight : Check for Leaks

Now that you have successfully replaced you water heater’s drain valve, it is best to check that this new part is operating properly, without leaks. After letting the water heater refill partially, you can reconnect your hose (whose loose end should still be emptying into a drain) and open the drain valve.

As long as there are no leaks coming from the drain valve threads where it is installed in the water heater nor attached to the hose, you are all set! Remember to close the drain valve using a flathead screw driver or similar tool; be sure to check that the drain valve is fully closed.

Looking to Purchase a Drain Valve for your water heater?

Need a new drain valve for your water heater? U.S. Water Heating Solutions regularly stocks the following drain valves which can be purchased online or in person at our warehouse in Arlington Heights, IL. Our team of experienced water heater parts experts will also be happy to assist you in finding the drain valve that works for your water heater; please be sure to have your model and serial number available when contacting our parts department .

A.O. Smith / American / Reliance / State:

Bradford White:

Rheem / Richmond / Ruud:

- AP16800C | Round Poly Drain Valve

- AP16800E | Round Poly Drain Valve

- AP16800F | Round Poly Drain Valve

- SP12112G | Brass Drain Valve for Water Heater – Screwdriver, Brass, 2-1/4 in. Shank

- SP12112S | Brass Drain Valve for Water Heater – Screwdriver, Brass, 3 in. Shank

U.S. Water Heating Solutions

When you need water heater repair or other water heater service, you should contact the professionals at U.S. Water Heating Solutions to get the job done. We replace water heater drain valves. We even perform warranty repairs for many of the top manufacturers, including drain valves, as long as your unit is still covered under warranty .

Call our dispatch department at 1-833-879-4776 or fill out our online form to get in touch with our team today!

Heat Pump Water Heaters (HPWHs) 101: An Overview

Tue, 20 Jun 2023 13:23:39 GMT

Everything to Know About Heat Pump Water Heaters

Most homeowners assume that they need to pick between a gas water heater or an electric water heater . However, there are a growing number of alternative fuel source choices reaching the market, including heat pump water heaters (HPWHs) and solar water heaters .

So, what exactly is a heat pump water heater ? If you don’t know, you’re not alone. We will explain h ow a heat pump water heater works, how it compares to other options, and who would benefit the most from buying one.

Heat Pump Water Heaters: Hybrid Hot Water Heaters

Heat pump technology combines the power of HVAC with pre-existing water heater technology, thus giving way to these "hybrid" models. When searching for information about heat pump water heaters you may also see the following product names/descriptions:

Hybrid Electric Water Heater
Hybrid Heat Pump Water Heater
Hybrid Electric Heat Pump Water Heater
Heat Pump Hybrid Water Heater

Heat pump water heaters are essentially a combination of a tank type electric water heater, a fan, an evaporator, and a compressor. You can think of these hybrid heat pump water heaters like hybrid cars: they have two controllable energy source that work to supplement one another. The main source of energy is hybrid, while the supplementary source of energy is electricity; the alternative energy source for hybrid water heaters is only ever electricity -- never natural gas or propane. It is also important to note that many manufacturers separate heat pump units (electric) from high efficiency units (gas) to distinguish this difference between energy types.

Hybrid water heaters contain multiple settings for users to switch between multiple heating methods. One setting will have the unit work exclusively as a heat pump and one will have the unit work exclusively as an electric water heater. In some cases, there will be a setting that allows the unit to automatically switch when detected by the unit.

How Heat Pump Water Heaters Work

As we mentioned, heat pump water heaters are essentially electric tank type water heaters with an HVAC system (fan, compressor, and evaporator) affixed to the top. Here's how they work:

Heat pump water heaters use their fans to move heat from the existing air (room air) into the evaporator coil, which contains refrigerant.
The combination of the room air, humidity, and refrigerant in the evaporator coil turns the refrigerant into vapor.
Next, the vapor is sent through a compressor which is connected to a series of coils around the inside of the tank, which transfers heat to the water inside the tank.
Lastly, the vapor turns back into a liquid, returns into the compressor, and the process repeats.

Thus, rather than focusing solely on creating new heat using electricity or gas, the hybrid heat pump models first harness the heat in the surrounding air. In order to ensure households can still use heat pumps in cold weather, many systems include the option to use electricity to heat the water using heating elements . | Source: A.O. Smith

Diagram Credit: U.S. Department of Energy

Inside a Heat Pump Water Heater

In summary, a heat pump works like a refrigerator in reverse. It absorbs heat from the air around it and uses it to heat water inside of a storage tank. There are, however, other types of equipment known as "heat pumps."

Heat Pump Water Heaters vs. Other Heat Pumps

(Water Heating vs. HVAC)

Earlier in the article, we clarified that we are specifically referring to heat pump water heaters, not to be confused with other HVAC heat pumps such as: air-source heat pumps nor geothermal heat pumps.

Air-source heat pumps = part of your HVAC system that seeks to heat/cool your home's air temperature by using the heat inside the air ( Source: U.S. Department of Energy )
Geothermal heat pump = a type of HVAC system that uses heat from the ground or a near by water source to heat ( Source: U.S. Department of Energy )

In most situations, these heat pumps serve as temperature control for a home. Air-source heat pumps exclusively rely on transferring the heat energy from the air and usually heat or cool an entire home as opposed to the water. To contribute to the home’s cooling system, the unit can disperse the remaining cool air into the home. Alternatively, the system can transport air outside.

Most heat pumps are geothermal heat pumps. They take heat from the air in the summer and the ground from the winter. In some cases, geothermal heat pumps can be coupled with a traditional tank type water heater via the addition of a desuperheater add-on, enabling the unit's excess energy to support a water heater ( Source: U.S. Department of Energy ).

Please note: U.S. Water Heating Solutions does NOT install nor service geothermal heat pump HVAC systems at this time, but we DO install heat and service heat pump water heaters .

Is There a Tankless Heat Pump Water Heater?

At present, there is only one known tankless water heater model which uses heat pump technology: the Intellihot iE1 Electron Series . There is currently only a commercial model available, meaning it is best suited for: restaurants, multi-family dwellings, or larger single-family homes.

The iE1's design differs slightly from the general residential heat pump water heater overview provided above, as this unit's goal is to generate on-demand hot water (i.e., transferring the heat from the air into the water via the heat exchanger as the demand for water arises); this differs from the tank type heat pump shown above, which stores heated water.

The present lack of a smaller tankless heat pump water heater for single-family residential settings is likely due to the space confinements posed by tankless, which will require some additional engineering to be downsized.

Pros and Cons of Heat Pump Water Heaters

Heat pump water heaters (HPWHs) have unique pros and cons that set them apart from other water heaters. Learn more about the advantages and disadvantages of heat pump water heaters to determine if they are the right option for you and your family.

Advantages of Heat Pump Water Heaters

#1. Greater Efficiency

Since heat pumps use the excess heat around them to heat water instead of creating their own energy, they use a high efficiency method to heat water. Almost all HPWHs have a very high Uniform Energy Factor (UEF) and an Energy Star sticker on them, indicating that they meet or (in most cases) exceed Energy Star regulations.

Heat pumps use an average of 60-70% less energy than traditional electric water heaters to operate, and are estimated to cost ~41% less to operate per year ($240 average versus $580) . These savings are in addition to the ample federal income tax rebates and utility company rebates currently available to many home and business owners who switch to heat pump water heaters.

#2. Eco-Friendly

Since heat pumps create their own energy, they don’t emit many greenhouse gas emissions (GHG emissions), making them a clean energy source.

Heat pumps are becoming a fast consumer favorite due to their low energy use and benefits for the environme nt.

#3. Quiet

Heat pumps tend to create less noise than most other water heating options, which can be helpful if the water heater is in a spot near your bedroom or other important room in your home. A.O. Smith hybrid heat pumps typically operate around 51 decibels , while Rheem heat pumps have previously been rated for 49 decibels, both of which have been disputed by some heat pump users .

#4. Longer Limited Warranty

In order to further incentivize customers to switch to heat pump water heaters, many major manufacturers are also offering a longer limited warranty . The "standard" length of a limited warranty (the warranty that covers replacement parts and the tank itself, not necessarily labor), is almost always 3, 6, 9, or 12 years for a traditional tank type electric water heater; the average consumer purchases a 3, 6, or 9 year limited parts and tank warranty, which corresponds to an increase in cost. In contrast, here are some example heat pump water heater warranty summaries:

A.O. Smith: 10-year tank warranty, 10-year parts warranty, 1-year in-home labor warranty
Rheem: 10-year tank warranty, 10-year parts warranty, 1-year in-home labor warranty
Richmond: 10-year tank warranty, 10-year parts warranty, 2-year in-home labor warranty
Ruud: 10-year tank warranty, 10-year parts warranty, 1-year in-home labor warranty

NOTE: ALWAYS check the manufacturer's website and/or call their customer service regarding warranty specifications for your specific model

Disadvantages of Heat Pump Water Heaters

#1. Greater Initial Investment

Heat pumps cost significantly more than other water heater units (roughly $1200 - $2500 depending on the size and brand of the tank).

They also usually cost an additional $600-$1,000 more to install than traditional tank type water heaters. This difference is often due to their larger height from the add-on compressor and customers often needing to upgrade their electrical panel when switching from a gas water heater.

Although there are federal income tax benefits, utility company benefits, and even the occasional instant rebate, a federal income tax credit will not be immediately processed.

#2. Strict Installation Requirements

Heat pumps have strict installation requirements due to their reliance on heat from the air around them: they need sufficient air flow to operate as an air-source water heater. Most heat pump models require at least 700 cubic feet of air space around them, and they must reside in a room that is constantly between 40°F - 90°F .

#3. Not as Efficient in Cold Weather

Since heat pumps must exist in a space that remains between 40°F - 90°F , they don’t make the best option for people who live in cold climates.

When heat pumps work in cold weather, it can take an extremely long time to heat up the water in the tank. The system also won’t operate as efficiently, as it relies on the elements in the tank for supplementary water heating. Thus, when the elements kick in, the household is less likely see the savings they expect to receive from the famously efficient water heater.

To increase heat pump efficiency, many homeowners place the heat pump in a furnace room or other room in the house that has a reliable temperature.

#4. Not Every Service Provider May Service Heat Pump Water Heaters Nor Stock Parts

Although heat pump technology has been making its way into the water heater industry for the last decade, not every water heater repair service nor plumber in your area may have experience with heat pumps because these units are only just beginning to see a rise in popularity. Additionally, many service providers and plumbers may not stock parts for these units due to the ongoing supply chain and sourcing issues . In November 2022 the U.S. Department of Energy even announced an investment plan to fund the " [... acceleration of] domestic electric heat pump manufacturing ," including water heaters.

Pro tip: ASK your service provider if the local technician has experience with heat pump water heaters and whether they have parts in stock or would have to order them.

Who Should Get a Heat Pump Water Heater?

Still not sure if heat pump water heaters are the right solution for you? Learn what customers benefit the most from heat pumps.

People who live in warm climates , including most of the Southern states in the United States, can most likely provide the unit with its two main requirements: plenty of heat and the air space required to perform effectively and efficiently. We have seen a rising demand for heat pump water heaters in the midwest, as clients opt to take advantage of the energy efficiency and savings during the spring and summer.

Homeowners who prioritize eco-friendly heating methods over quick heating should also consider using heat pumps, as they are one of the most eco-friendly options available.

Homeowners with a larger budget to put toward their initial water heater investment investment should also consider switching to a heat pump; if you have a smaller budget, we recommend throughly researching the tax benefits, rebates, and instant coupons in advance and to consider purchasing/installing your unit through a company that offers financing options, like U.S. Water Heating Solutions!

Heat Pump Water Heater Installation Gallery

U.S. Water Heating Solutions

Here at U.S. Water Heating Solutions, we have experience with all types of water heaters, produced by the major manufacturers, including heat pump water heaters .

We can upgrade your current set-up to a heat pump system, help you maintain your heat pump water heater, and provide water heater repair when something goes wrong.

Contact U.S. Water Heating Solutions to get a quote today!

Ready to Make the Switch to a Heat Pump Water Heater?

Enjoy: $100.00 off if you purchase your unit at Menards through 07/31/2023,

a 10 year parts + tank warranty, and a 2 year in-home labor warranty

(We can even pick-up + install heat pump water heaters for you!)

Water Heater Upgrades: Guide to Rebates and Tax Credits

Mon, 12 Jun 2023 14:00:08 GMT

Last Updated: 18 July 2023

(Reformatting of residential tax credits for clarification)

Rebates and Tax Credits Available for Energy Efficient Water Heater Upgrades in 2023

According to the EIA (U.S. Energy Information Administration) , the U.S.'s primary energy consumption (or "raw fuels" that can either be used directly or converted into other forms of energy) comprised 16% of primary energy consumption worldwide in 2021 . In the same year the U.S. accounted for roughly 4% of the entire world's population, but had the 10th largest per capita (per person) for primary energy consumption in the world. The consumption of primary energy sources such as natural gas and LP gas have led to increased environmental concern due to sourcing methods, transportation, and risk of leaks which can increase methane emissions ( Source: EIA ).

In the 1960s, concerns about water and air pollution in the United States led to the establishment of the EPA (Environmental Protection Agency) in 1970. Approximately 22 years later, the EPA launched its Energy Star program; this mixed public-private partnership's goal is to establish guidelines for energy efficiency and to identify appliances that comply with such guidelines. Ultimately, their goal is to work with manufacturers to reduce greenhouse gas emissions ( Source: EPA Origins ). The program initially focused on computers and display screens, but has since expanded to nearly every major and minor appliance one can think of , including water heaters. Energy Star first added its water heater category in 2009 and introduced its commercial water heater category in 2013 ( Source: Energy Star: Our History ).

Bottom Line: Water heater replacement can improve efficiency in both residential and commercial buildings, meaning lower monthly utility bills and decreased greenhouse gas emissions. In an effort to encourage consumers to consider switching to hybrid heat pump water heaters and other more energy efficient water heaters, the U.S. government, utility companies, hardware stores, and even water heater manufacturers are offering an array of tax credits and rebates. Each tax incentive and rebate program has its own specifications, requirements, and time constraints; however, many heat pump and tankless water heaters qualify for money back.

Need to review the basics before jumping into tax incentives and rebates? Review our guide to water heater efficiency and blog about heat pump water heaters (HPWH) !

Residential + Commercial Tax Rebates for Water Heaters

Example Energy Star label identifying an appliance as meeting EPA/Energy Star efficiency standards

The Department of Energy offers rebates to both residential and commercial property owners through the:

Home Energy Rebate Programs [Residential]
Section 179D Commercial Buildings Energy Efficiency Tax Deduction [Commercial]

Those seeking tax incentives must install a new program-qualifying energy efficient water heater, boiler, or furnace in the fiscal year for which they are applying for the rebate (i.e., if you installed your qualifying appliance in 2023, you will apply for the rebate in 2024 when you file your taxes for the 2023 fiscal year).

You will receive your tax rebate when you complete your taxes for 2023. You cannot receive your tax credit instantly.

When you file your taxes, there will be a section that asks you about any upgrades you made to your home ( Form 5695: Residential Energy Credits ) or business ( Form 3468: Investment Credit ). There you will be able to enter the details for your new water heater or boiler and submit a copy of the receipt. If you are unsure about where to include your credit request, required documentation, or need additional assistance completing the tax rebate form, ask a tax professional for help.

Energy Star® Tax Credits (Residential)

The following are tax credits available for residential upgrades with an Energy Star certified water heater or boiler:

Heat Pump Water Heater*
30% of project cost up to $2,000 for units installed between January 1, 2023 and December 31, 2032 ( Source: Energy Star )

Gas Storage Water Heater*
30% of project cost up to $600 for gas storage water heaters, tankless gas water heaters, and boilers installed between January 1, 2023 and December 31, 2032 ( Source: Energy Star )
Tankless Gas Water Heater*
30% of project cost up to $600 for gas storage water heaters, tankless gas water heaters, and boilers installed between January 1, 2023 and December 31, 2032 ( Source: Energy Star )
Boilers*
30% of project cost up to $600 for gas storage water heaters, tankless gas water heaters, and boilers installed between January 1, 2023 and December 31, 2032 ( Source: Energy Star )

Geothermal Heat Pump Water Heater***
30% off of project cost for units installed after December 31, 2021 and before January 1, 2033 ( Source: Energy Star )

Solar Water Heater - 30% of the project cost ( Source: IRS )

Energy Star Certified Rheem Hybrid Electric Heat Pump Water Heater

*Your actual tax credit may vary depending on your zip code (rates above are for the 60005 zip code). New construction and rental properties do not qualify for this incentive, but may be eligible for the New Energy Efficient Home Credit .

**Residents can qualify for multiple credits, but be aware that there is a cap at $3,200 ($1,200 cap for energy property costs and upgrades; $2,000 cap for heat pump water heaters, biomass stoves, and biomass furnaces) ( Source: IRS )

***Energy Star certified Geothermal Heat Pump Water Heaters are currently excluded from the $3,200 tax credit cap

Energy Star® Tax Credits (Commercial)

The Department of Energy offers tax credits for owners of commercial units who make upgrades, too. Commercial tax credits are based on the size of the building:

"A tax deduction of up to $1.80 per square foot is available for buildings that save at least 50% of the heating and cooling energy of a system or building that meets ASHRAE Standard 90.1-2001 (for buildings and systems placed in service before January 1, 2016) or 90.1-2007 (for buildings and systems placed in service before January 1, 2017). Partial deductions of up to $.60 per square foot can be taken for measures affecting: the building envelope, lighting, or heating and cooling systems. For more information, see the 179D Commercial Buildings Energy-Efficiency Tax Deduction page."

This tax credit applies to both new construction and existing buildings. We recommend verifying that your upgrade qualifies for the tax credit before starting work.

Inflation Reduction Act

In 2022, President Biden passed the Inflation Reduction Act in an effort to further encourage homeowners to invest in energy efficient upgrades via two programs: Home Efficiency Rebates and Home Electrification and Appliance Rebates . This act also includes an emphasis on supporter low-income communities by offering bonus tax credits to private sector businesses who will increase access to clean energy and businesses who seek financial support to meet the rising production demand for energy efficient products like heat pump water heaters .

Beyond federal tax rebates and incentive programs, local utility companies may also offer their own rebates, which may be combined for even more savings:

Nicor Energy Rebates (Residential and Commercial)

Nicor offers competitive rebates when homeowners and commercial property owners install upgraded gas heating equipment. You can apply for rebates immediately after a qualifying upgrade, unlike tax credits.

Nicor Residential Rebates*:

*Please click the link below to review requirements; we have included dollar amounts to give you a general idea

Smart Thermostat - $25
95% AFUE Furnace - $150
97% AFUE Furnace - $225
95% AFUE Furnace w/ Smart Thermostat - $200
97% AFUE Furnace w/ Smart Thermostat - $275
95% AFUE Boiler - $350
Tankless Water Heater ( .87 UEF or higher) - $150

Nicor Commercial Rebates:

*Please click the link below to review requirements; we have included dollar amounts to give you a general idea

Condensing Boiler (299 MBTUH or lower) - $500
Condensing Boiler (300 - 499 MBTUH) - $1,500
Condensing Boiler (500 - 999 MBTUH) - $2,500
Condensing Boiler (1,000 - 1,699 MBTUH) - $3,500
Condensing Boiler (1,700 - 2,500 MBTUH) - $4,500
Non-Condensing Boiler (299 MBTUH or lower) - $400
Non-Condensing Boiler (300 - 499 MBTUH) - $1,000
Non-Condensing Boiler (500 - 999 MBTUH) - $1,250
Non-Condensing Boiler (1,000 - 1,699 MBTUH) - $1,750
Non-Condensing Boiler (1,700 - 2,500 MBTUH) - $2,500
Boiler Radiator Replacement - $60
Energy Star® Water Heater (≤ 75 MBTUH and tank size ≤ 55 gallon) - $50
Energy Star® Water Heater - (> 75 MBTUH and TE ≥ 88%) - $100
Programmable Thermostat - $25
Smart Thermostat - $25

Thinking About Making the Switch? Get Instant Savings on Select Heat Pump Models at Menards through July 2023

Install a New Energy Efficient Water Heater with uswhpro

Contact U.S. Water Heating Solutions to get a quote on new water heater installation today. Don't forget to mention your interest in upgrading to a new energy efficient model to take advantage of the rebates! You can buy your own water heater and have us install it, or have us do all the heavy lifting.

Heat Pump Water Heater Installation Gallery

Water Quality: Do I Have Hard Water?

Fri, 26 May 2023 12:00:00 GMT

How to Know If You Have Hard Water

Water contains minerals. However, water in certain areas contains more minerals than the rest. Typically, groundwater and water that travels through limestone tends to be harder than water from other sources. Since water quality varies greatly throughout the country, many people don't know the quality of the water entering their home. We explain how to determine the water quality in your home.

What Is Hard Water?

Hard water is water with high mineral concentration. The most common minerals found in water are magnesium, calcium, and potassium.

Water is categorized into one of four hardness categories based on mineral content:

Soft - < 17 mg/L
Slightly hard - 17.1 - 60 mg/L
Moderately hard - 60 - 120 mg/L
Hard - 120 - 180 mg/L
Very hard - 180+ mg/L

How Does Hard Water Impact My Plumbing System?

Hard water won’t impact your plumbing system right away. However, it will create a problem over time in your water heater and your pipes.

Hard water may not be able to carry the minerals once it heats up, meaning the minerals get left behind. These minerals accumulate until they develop into sediment buildup that can create blockage in your plumbing system. The blockage can then go on to cause high pressure, which can weaken the integrity of the water heater tank and piping material.

Read our blog How Hard Water Affects Your Water Heater to learn more.

It’s important to note that while hard water may damage plumbing and appliances, it won’t create any health concerns. Many people prefer the taste of soft water to hard water but hard water is not dangerous in any way.

How Do I Know If I Have Hard Water?

Hard water can be difficult to distinguish from soft water. Since you won’t necessarily be able to tell the difference just by looking at it, you should know some of the signs of hard water so you can identify it before it causes plumbing issues.

Signs of hard water :

Soap scum after rinsing
Water spots
Sediment stains
Mineral-heavy taste

For the most accurate results, you may want to get your water tested.

How to Test For Hard Water

You have two options when you want to test the hardness of your home’s water: recruit professional water testing services or test the water yourself using an at-home test.

We highly recommend getting professional water quality testing instead of testing the water yourself.

Homeowners do, however, have the option to test the water themselves. You can find water quality tests online or at your local hardware store.

Follow the instructions of the test carefully. Generally speaking, you will place a strip into a glass of water for a specific amount of time then read the results. In most cases, you will use cold water. You can test both the cold and hot water to determine if there is a difference.

If you test the water yourself, we recommend testing it twice to ensure you can duplicate the results of the first test.

I Have Hard Water - Now What?

Homeowners have the option of installing a water softener at the main water supply to soften the water. However, most whole-home water softeners require a substantial upfront investment which may not make economic sense for short-term residents.

Additionally, home owners can get regular plumbing maintenance and water heater maintenance to flush the system, removing mineral deposits from inside the water heater and the pipes. All homes should get water heater maintenance roughly once a year. Households with hard water should get the service more often.

Testing For Water Pollutants

Most tests will detect hard water minerals as well as potential pollutants, including (but not limited to):

Chlorine
Lead
Fluoride
Iron
Copper
Nitrate
Cyanuric acid
Bacteria

While hard water isn’t toxic, the pollutants above can create a health hazard. You will need to identify the source of the problem, such as old piping material, and resolve it or get a whole-home water filtration system.

Water PH Balance

Many tests will allow you to test for other aspects of your water quality, such as the ph balance. The ph balance determines how basic or acidic your home’s water is.

The ideal ph balance of drinking water is 7 , and the EPA suggests only drinking water with a ph balance between 6.5 - 8.5. The lower the ph balance, the more acidic the water. The higher the ph balance, the more alkaline the water.

Read your water quality test carefully to get a full sense of what information you will get from it.

Conclusion

If you have hard water, sediment buildup is inevitable. You will need regular water heater preventative maintenance to remove the mineral deposits from the inside of your water heater, allowing your water heater to operate at full capacity for as long as possible.

Contact U.S. Water Heating Solutions to schedule a water heater preventative maintenance appointment today.

6 Common Mistakes When Buying a Water Heater

Wed, 24 May 2023 20:00:25 GMT

What Are the Most Common Mistakes People Make When Buying a Water Heater?

Water heaters come in a wide range of variety, so you’ll want to take the time to buy the right one to enhance your home’s current hot water system. However, the wrong water heater can create an inadequate user experience. To get you on the right track, we cover some of the most common mistakes homeowners make when buying a water heater.

#1. Buying a Water Heater Without Doing Research

Every consumer should perform basic research before making a large purchase, including a water heater.

There are a lot of water heaters out there with different capacities, features, and price points.

Take the time to research the current water heater models in your budget. While you may not end up with that exact model, you will have a good idea of what to expect in your new water heater.

#2. Buying the Wrong Size Water Heater

When it comes to your water heater, size definitely matters.

If the water heater is too big, it will use an unnecessary amount of energy, which will reflect in your utility bills and increase your home’s carbon footprint.

If the water heater is too small, it won’t keep up with your family’s hot water demands, leaving some people stuck waiting for the water heater to heat up new water.

When a water heater is just the right size, it covers all of your needs while keeping energy usage as low as possible.

To get the correct size tank water heater, consider the amount of gallons of water your family uses collectively during peak demand and get a water heater that will cover that.

For a tankless water heater, you’ll need to add up the flow rate of all fixtures that may operate at once and cover at least that amount.

Learn more about how to size a water heater .

#3. DIY Installation

You should always arrange for professional water heater installation instead of attempting to install a new water heater yourself.

The main reason it’s a bad idea to perform DIY water heater installation is because of the safety factors involved. Water heaters typically run off of gas or electricity, which can both be volatile when not handled properly.

In fact, most municipalities require professional water heater installation by law.

Additionally, DIY installations are much more prone to installation problems that will need to be repaired. If you did the installation yourself, you most likely voided any warranty that might have covered the repairs, too.

#4. Not Thinking Long Term

Consumers will notice that water heaters with similar specs can fall into different price categories.

Cheaper water heaters may cost less upfront, but they will end up costing more in the long-run since they will require repairs and replacement earlier than a sturdier model.

More expensive models have high-end components made from strong materials, such as stainless steel or copper. These components will last longer than those made of less turdy materials.

You should balance meeting your immediate budget with getting the best value for your money.

#5. Failing to Consider Energy Efficiency

Water heaters come with an energy efficiency rating that indicates how efficient a particular water heater is. The more efficient a water heater, the less money you will pay on utility bills. It also means that the unit has less of a carbon footprint as well.

The best way to ensure you have an energy efficient water heater is to look for the Energy Star sticker on the unit.

Learn about rebates and tax credits you can get when you buy a new energy efficient water heater.

#6. Not Considering Current Setup

To keep prices down, you should strongly consider picking a water heater that coincides with your current hot water system in regards to fuel and hookups.

Your gas water heater connects to ventilation that transports carbon monoxide out of your home. There are several types of water heater ventilation systems. You’ll want to buy a water heater that shares the same ventilation system as your current water heater to make installation as convenient as possible.

U.S. Water Heating Solutions

Before you buy your water heater, contact the experts at U.S. Water Heating Solutions to help you select the right water heater without making any of these common problems.

Get a quote for your new water heater installation today!

How to Troubleshoot an Electric Water Heater

Thu, 11 May 2023 12:29:36 GMT

Article Contributor: Stephen H. (Kentucky Service Technician and Licensed Journeyman Plumber)

What to Do When Your Electric Water Heater Doesn't Work

When an electric water heater doesn’t work as expected, technicians will take steps to troubleshoot the problem and repair the damage before replacing the entire unit. Learn more about what to expect when your water heater tech troubleshoots your electric water heater for some of the most common electric water heater problems.

No Hot Water (No Power to Unit)

In this situation, the hot water has no power to the unit and doesn’t produce hot water. This usually indicates that the unit isn’t receiving power, so the tech will determine the cause of the power issues.

Step One : Verify Proper Installation

Water heaters should be hardwired to the breaker panel with the appropriate size wire and breaker. Plugging them into a standard outlet is NOT ideal.

The typical outlet supports 110v, while most electric water heaters require 240v to operate correctly. If the water heater is not getting the correct voltage or no power at all, it will not operate.

Step Two : Check the Wires for Damage

Electrical wires are susceptible to damage, especially when dangling haphazardly from the water heater or resting on the floor. Keep wires organized and out of reach of pets/children.

If a power cord does become damaged, it will not be able to properly transport energy to the unit. Furthermore, it can create an electrical fire hazard. Conduit can be installed to protect the wiring from damage.

Your technician will determine damage by following the wiring to look for physical damage.In the case of a wire being damaged the technician will need to repair/replace the wire.

Step Three : Press the Reset Button

Electric water heaters automatically shut down when they encounter overheating or power issues, causing them to stop producing hot water.

Electric water heaters have a red “reset” button in the control panel. In order to access the reset button, you will need to open the control panel (which may require a screwdriver), and remove the insulation. Pressing the “reset” button will restore power to the unit.

Keep in mind that if your water heater experiences constant overheating due to a faulty thermostat, it will continue to shut down until you fix the problem with the thermostat.

Step Four : Reset the Circuit Breaker

If the water heater still doesn’t receive power after hitting the reset button, reset the power from the circuit breaker.

Every home has a breaker box with multiple circuits. These circuits control all of the power in your home. Find the circuit for the water heater and switch it to restore power.

No Hot Water (Power to Unit)

This situation involves a water heater receiving power but not producing hot water. In this situation, if the temperature is set properly, you probably have a bad thermostat or a bad heating element.

Some units have lights to indicate power, but other units without lights require a multimeter to test the device for power.

Step One : Verify Temperature

Verify the temperature setting of the water heater. The U.S. Consumer Product Safety Committee (CPSC) recommends a water heater temperature setting of 120°F, so the thermostat should read 120°F or close to that.

Remember to read both thermostats. Most electric water heaters have two heating elements - an upper element and a lower element. The lower heating element heats the lower half of the water before the upper element heats the top half of the water. A separate thermostat controls each heating element. On a cold tank of water the upper element will heat the upper ⅓ of the

tank first until it is satisfied, then switch and send power to the lower element until it is satisfied.

Step Two: Test the Thermostat and Heating Element For Voltage

A multimeter measures electrical current. You can use your multimeter to verify that your thermostat and heating element are working properly.

Disclaimer: Risk of electrical shock! Do not attempt to do this yourself if you do not have the proper training!

First, you’ll need to get familiar with your multimeter. A red lead measures electricity. A black lead acts as the ground. Most multimeters measure voltage, amps, ohms, and various other electrical measurements.

You’ll also need to remove the control panel cover of the upper element and any insulation to expose the electrical terminals. Maintain electricity to the water heater.

Next, you will set your multimeter to read alternating voltage. Place the leads to the top two screws of the upper thermostat. You should get a reading of 240v (or close). This indicates that the unit is receiving power.

Next, place your leads to the terminals connected to the heating element. If you receive a similar rating of 240v, your heating element is receiving power.

If the heating element isn't receiving power yet the unit is receiving power, that tells you that there’s a problem with the thermostat, unless the thermostat is satisfied with the temperature of the tank. If you turn the temperature dial on the thermostat up higher than the temperature of the tank and there is still no power to the element, them the thermostat is faulty and needs replaced.

Step Three : Test the Thermostat for Ohms

If the unit receives power but you don’t get any hot water or the unit keeps shutting down, you should test the thermostat for continuity. To test the thermostat, disconnect the power wires to prevent the risk of electric shock and isolate the thermostat.

After you disconnect the power cables, set your multimeter to read ohms. Place both leads on the left terminals before doing the same to the right terminals.

When testing for continuity, you want the reading to be as close as possible to zero. If the numbers are higher than zero, it can indicate that the water is too hot, meaning the thermostat is defective. Your technician will replace any damaged thermostat.

Leaking Water Heater

Water heaters should hold hot water. When the tank allows water to pool underneath it, that’s a major sign of a problem.

Step One : Verify Location of the Leak

You will need to learn the location of the leak before moving forward. A leak can develop at the drain valve, the pressure relief valve, a water line near the unit, or the tank itself.

The drain valve allows you to empty the tank of water for repairs or replacement. When fully closed, water should not drip from the valve.

The temperature and pressure relief valve relieves the tank of excess pressure that can be caused by thermal expansion, high incoming water pressure (150psi and above), or sometimes a sticky thermostat. Generally if it leaks its actually doing what its supposed to, and the issue can be resolved by installing a pressure regulating valve and/or expansion tank. In rare cases the relief valve can fail over time from the spring or seal inside the valve weakening over time. This valve should NEVER be capped/plugged, and should be piped to a floor drain or outside the building.

A water heater leak from the tank indicates a broken weld or corrosion. Corrosion refers to the natural deterioration of metal, which happens rather quickly when metal comes into contact with water and heat. In the case of a leak from the steel tank itself, the damage cannot be repaired.

Step Two : Tighten or Replace Affected Valves

In the case of a damaged drain valve, try tightening the valve with a screwdriver. If that doesn’t work, replace the valve with a new drain valve.

Step Three : Replace the Water Heater

In the case of a corroded tank, the owner will need to replace the water heater. You can’t replace the corroded material.

Use this opportunity to upgrade your hot water system with a more efficient or more powerful unit.

U.S. Water Heating Solutions

When your electric water heater stops working, contact the water heating experts at U.S. Water Heating Solutions. A tech will come to diagnose and repair your electric water heater if possible. In the case that the water heater can’t be repaired, your tech can install a new water heater for you.

Contact U.S. Water Heating Solutions at 833-879-4776 or request a quote online !

Do I Need a Water Heater Expansion Tank?

Tue, 11 Apr 2023 13:00:04 GMT

Article Last Updated: June 23, 2023

Technical Consultation for this article provided by: Licensed Master Plumber (MO) Lucas N. + Licensed Journeyman Plumber (KY) Stephen H.

Understanding Thermal Expansion

When water heats up, it expands in volume through a process known as thermal expansion .

Water expands at an estimated rate of 4% when heated from room temperature to its boiling point, with some variation based on water temperature rise.

If you have a full 50-gallon water heater, the water inside will expand to 52 gallons in volume. The extra two gallons of water expansion need somewhere to go, or they will create pressure inside of the tank, weakening the tank material and the rest of your plumbing system.

The rubber diaphragm inside the expansion tank along with being properly pressurized upon installation will alleviate extra pressure on the tank, giving the expanding water somewhere to go.

Closed Water Heating Systems

Your water heater most likely utilizes a closed system , meaning check valves and other safety features keep water on your side of the meter instead of backflowing into the potable water supply in the event of a main water line break.

Closed heating systems have numerous advantages, including:

easier installation
higher efficiency
no evaporation
backflow prevention

The check valve also prevents backflow from entering the main potable water (cities side) system, contributing to stable pressure levels throughout. Furthermore, most municipalities require a closed system due to the safety features that come with it.

When water expands inside of a closed plumbing system, it can’t escape. Hence, the need for the expansion tank.

In the case that the expansion tank cannot handle the increased pressure of the heated water or no expansion tank, the excess pressure can escape out the temperature and pressure relief valve (T&P relief valve), then into a drain pan. However, this is not the ideal solution as it can lead to water damage and premature deterioration of the T&P valve.

If your plumbing setup uses an open system, an expansion tank is not required, but an open setup is rare.

What Is an Expansion Tank?

Let’s talk a little bit about the expansion tank itself.

The tank is made from heat-resistant plastic or metal, although it’s best to avoid steel as the oxygen can compromise the integrity of the material.

Most residential expansion tanks are relatively small, usually between 2 - 4 gallons. Standard residential expansion tanks withstand 150 psi and 200 degrees. However, you can find commercial expansion tanks as large as 100 gallons with higher pressure and temperature ratings.

Consider the water heater capacity and static supply pressure (psi) to determine the correct size expansion tank for your needs. You’ll also need to consider the tempe rature setting, as higher temperatures used in commercial applications produce more pressure.

We at U.S. Water Heating Solutions offer 2-gallon expansion tanks for residential purposes (Amtrol ST-5) and 4.4 gallon expansion tanks (Amtrol ST-12) for commercial purposes.

How Expansion Tanks Work

The expansion tank has two compartments divided from the top and bottom by a rubber diaphragm: the bladder and a compressed air-filled chamber.

The bladder is where the expanded water enters the expansion tank from the water heater, and the second chamber connects to the cold water inlet.

As the water enters the tank, it will deflate the barrier in the middle and compress the air in the second chamber, balancing the pressure throughout the plumbing system. The compressed air in the tank allows it to absorb the excess water pressure from the main hot water heater up to the inlet water pressure setting (usually 40 - 60 psi).

If the expansion tank is completely filled with water, it will prevent the compressed air from equalizing the pressure levels, so it’s important to get a large enough expansion tank.

Once pressure levels stabilize, the barrier will return to its original form, similar to a spring.

FAQ: Do I need an expansion tank for my tankless water heater?

-Answered by our resident Master Plumber, Lucas

Many homeowners question whether they need an expansion tank for their tankless water heater.

In most instances, you do not need an expansion tank for a tankless water heater, however, this depends on your installation setting, local plumbing codes, and plans to make any additional upgrades/changes to your plumbing system.

For example, the dual Rinnai tankless water heater installation on the top did not require a thermal expansion tank by local code, as the customer was replacing existing units on a standard closed system.

In the installation on the bottom, a customer upgraded to a tankless water heater from a power vent unit (also installed by Lucas himself!) and had plans to make additional plumbing upgrades. An expansion tank was required for this install because the homeowner was planning to add a recirculation pump/recirculation line to his plumbing system. As a result, an expansion tank was required by local code because the recirculation pump creates a closed loop system: while the pump runs, it will recirculate the unused hot water back into the tankless water heater, creating thermal expansion that needs an escape route.

Additionally, if your tankless water heater connects to a system with a storage tank you will need a thermal expansion tank.

Key Takeaway: If you have a recirculation line connected to a tankless water heater or your tankless water heater is connected to a system with a storage tank, you need a thermal expansion tank.

What Happens If You Don’t Install an Expansion Tank

Possible Plumbing Code Violations

Most areas require every new water heater installation with a closed system to include an expansion tank.

Laws vary by location regarding whether building code requires an expansion tank to be installed on an old water heater or added upon the installation of a ne w water heater.

Illinois plumbing code reference (see g7)

Void Warranty

A closed hot water system without an expansion system not only violates local plumbing codes, but it may also be grounds for voiding your water heater's warranty .

See this excerpt from a warranty for an A.O. Smith GDHE-75 Vertex Power Direct Vent gas water heater for an example of standard warranty exclusions , including thermal expansion (s.):

"This warranty shall have no effect if the following events occur...

the water heater is installed in a closed system without adequate provision for thermal expansion."

Water Heater Leaks

Without an expansion tank, your water heater will likely experience excessive pressure levels. Consistently high pressure levels put additional stress on the water heater's tank, causing it to spout a leak and deteriorate prematurely. After a water heater experiences a leak at the tank, it needs to be replaced. You will end up paying for a new water heater instead of paying for a small expansion tank. If the cause of your water heater leak can be attributed to lack of a thermal expansion tank or an incorrectly charged thermal expansion tank, your manufacturer's warranty will not cover water heater replacement.

Water Heater Expansion Tanks at U.S. Water Heating Solutions

When you need a new thermal expansion tank, call the experts at U.S. Water Heating Solutions.

We offer both 8 gallon and 12 gallon expansion tanks, perfect for just about any residential water heater. We will install your expansion tank as part of a new installation or after the fact.

We offer a wide variety of additional water heater services as well, including:

Water heater repair
Water heater installation
Thermal expansion tank installation
Water heater maintenance
Commercial water heater service
Warranty service for most water heater brands

Contact U.S. Water Heating Solutions today to schedule your appointment!

How to Disconnect and Dispose of a Water Heater

Wed, 05 Apr 2023 14:00:21 GMT

DISCLAIMER:

Please refer to your manufacturer’s installation manual for information regarding your specific model. If you are attempting to service your own heater, please do so with caution. This article is meant to provide an informative + educational summary and does not supersede official onsite diagnosis/repairs or information from your unit's manufacturer. U.S. Water Heating Solutions LLC and its associated DBAs are not liable for damages, injury, or other outcomes.

Disconnecting and Disposing of Your Water Heater

Tank-type water heaters typically last anywhere from 10 - 15 years , depending on the model, and tankless water heaters last up to 20+ years. When a water heater reaches its life expectancy, a replacement water heater can save you from repeated repairs as the unit continues to deteriorate.

U.S. Water Heating Solutions can remove and dispose of your old water heater for you as part of your water heater service (in most cases). Learn more about what’s required to disconnect and dispose of a water heater so that you can replace it with a new model.

How to Remove a Water Heater

#1. Disconnect the Water Heater’s Fuel Source

Most water heaters run off of either gas or electricity. For safety purposes, the first thing you will do is turn off your unit’s power or fuel source.

For a gas water heater, close the shut off valve on the unit’s gas supply line. In most cases, the valve is closed when it’s perpendicular to the gas line. Modern gas valves may have a simple "on" and "off" button to open and close the gas valve.

Verify that the pilot light goes out before moving forward.

Learn more about gas valves in our blog Gas Valve 101 !

To turn off fuel to an electric water heater, you will start by turning off power at the circuit breaker.

***Use a multimeter to verify that the unit is no longer receiving power to avoid the risk of electrical shock!***

Now, you will need to disconnect the water heater from the electrical wiring. Most water heaters are hard wired into the electrical system.

Open the electrical junction box access panel to find the location where the water heater connects to the home’s electrical system. You will disconnect the water heater by unscrewing the wire nuts connecting the two systems. When done, be sure to cap the loose wires with wire nuts.

#2. Shut Off Water to the Water Heater

Turn off the incoming water to the water heater next. Every water heater receives cold water from an inlet pipe. When ever the water levels in the tank deplete, the valve opens, allowing new water in. You will need to use the shut-off valve to close the valve permanently.

You will find the shutoff valve at the top of the water heater tank on the inlet water supply.

Oftentimes, the shut-off valve will be red in color, but it can come in a number of different colors.

#3. Drain the Water Heater

A water heater weighs significantly more when filled with water. Water weighs roughly 8.3 pounds per gallon. A full 50 gallon tank comes with an extra 417 pounds On top of the weight of the tank itself.

You need to drain the water heater to reduce weight, making the unit easier to carry.

Before you start, find the water supply at the top of the water heater. Close the shut off valve to prevent new water from entering the water tank.

To drain the unit, find the drain valve and attach a hose to it. Place the end of the hose at a floor drain or out an exterior window. You will then open the water heater drain valve to release the water in the tank. Keep the valve open until the water heater is completely empty (usually under 10 minutes, depending on the size of the water tank).

#4. Disconnect the Water Heater

With the water heater empty, you will need to disconnect the water heater to isolate it from the rest of your plumbing system.

The water heater has multiple different connections that will need to be disconnected.

The first connection is the inlet water supply, which is where water enters the water heater. You will most likely find this at the top of the water heater.

The second connection is the gas supply or electrical supply, where fuel powers the unit. Usually, this will be found at the bottom of the water heater in the form of a gas supply line or an electrical plug.

The third connection is the hot water outlet, where water leaves the water heater to go to the appropriate fixture. You will likely find the hot water outlet at the top of the water heater next to the cold water inlet.

Finally, gas water heaters connect to ventilation tubing. The exact setup varies based on the type of ventilation setup, but the ventilation connection is typically found at the top of the water heater.

In some cases, the water heater will have “hard-plumbing”, meaning that the pipes are welded together at connection points. While welding ensures a tight seal, it makes it difficult to detach the unit. In this situation, a plumber will need to use a saw to disconnect the water heater.

#5. Remove Water Heater Using a Dolly

After you remove the connections, you will be able to remove the water heater from the premises.

You will need a dolly to move the water heater, which is a platform with wheels designed to help people move heavy items. Many dollies have a back to offer support. With a dolly, you may be able to move the water heater yourself, but it’s better to enlist the help of a friend. Moving a heavy water heater alone can result in injury, especially if you don’t have the proper tools.

To put the water heater on a dolly, you will need to lift it slightly to get it safely on the platform. Once on the dolly, secure the water heater in place with straps (if applicable)

Learn more about how to lift a water heater in our blog!

How to Dispose of a Water Heater

Since water heaters consist of metal and plastic, most manufacturers recommend bringing old water heaters to a recycling center to dispose of them.

It can be difficult to move a water heater to the recycling center. Talk to your recycling center about whether they can pick up the water heater for you, as that service varies from location to location.

Without free pickup services, you’ll be responsible to pay for pickup, or you’ll have to drop it off yourself.

Since most homeowners don’t have a car large enough to accommodate a water heater. Many people don’t have an option but to call for pick-up services. Pick-up services will cost a significant amount of money, depending on the size, weight, and hazards associated with the heater.

U.S. Water Heating Solutions

U.S. Water Heating Solutions offers water heater removal as a standard part of non-warranty replacements.

Do you need to replace your old water heater with a new water heater? Do you need to move a water heater?

Contact U.S. Water Heating Solutions at 833-879-4776 or request a quote online .

Women’s History Month: Women In Plumbing

Wed, 22 Mar 2023 16:20:37 GMT

Women in the Plumbing Industry: Then and Now

Every March, we look back at the women who propelled this country forward with their innovations and determined voices. Women and men alike should celebrate these brave rule breakers for paving the way for us today.

We want to take this time to honor some of the unsung heroes in the water heating and plumbing industry with a look at women in plumbing.

Women in Plumbing: Then

Ladies Auxiliary Committee for the National Association of Plumbers

The Ladies Auxiliary Committee for the National Association of Plumbers was founded in 1910 by the wives of plumbers as a social club before it catapulted into something much more influential.

This group of women pushed for public bathroom regulations as a public health necessity in 1938. They also fought for workers’ rights, environmental issues, and women’s suffrage. More recently, they supported the Family and Medical Leave Act of 1993.

The organization's archives, currently on file with the American History Museum, is the most thorough documentation of a woman's group in the museum's collections.

Lillian Ann Baumbach

Lillian Baumbach Jacobs grew up in a family of plumbers, and she decided to join the family business.

Lillian got her first tool kit at the age of 12 and acted as her father's apprentice throughout her adolescence, working up the ranks until she graduated her apprenticeship to become a journeyman.

Eventually, in 1951, Lillian, known as the “pretty plumber” became the country’s first female master plumber at the age of 21.

Lillian's story captured the country's attention when broadcasting legend Walter Cronkite interviewed Lillian during a popular broadcast that aired on national television.

Lillian popped up in additional television and magazine appearances over the years, most notably as a pin-up girl during the Korean War.

Jane Withers

Jane Withers portrayed the revolutionary persona Josephine the Plumber in Comet commercials.

Comet wisely concluded that women (who were the ones to buy cleaning products) would see Josephine the Plumber as both relatable and an expert on cleaning supplies.

The campaign worked so well it ran from 1963 - 1974.

Jane Withers had many other acting gigs throughout her long career, but her role as Josephine the Plumber would be her most long-lasting and recognizable role.

M. Cary and Daughters Plumbing

M. Cary & Daughters Plumbing , run by M. Cary and her younger sister, was one of the first women-owned plumbing companies in the country, located in Decatur, Georgia.

Daughters Plumbing was originally started by the girls’ father, but they took over the business, proving that women can be both plumbers and business owners.

They are still going strong today (and quite clever when it comes to their marketing campaigns).

Women In Plumbing: Now

Only about 3.5% of plumbers are women , and we think that should change.

Reasons For Women to Get Into the Plumbing Industry

Women plumbers help the company and the industry

Many companies find that adding women plumbers to the team makes their brand apparel to a larger audience. Some people argue that many customers won’t appreciate the women plumbers, but, actually, the customers often prefer women plumbers over men plumbers, especially women clients.

Plumbing offers steady work

People will always need plumbers for both residential and commercial buildings, ensuring a steady workload in the industry for the foreseeable future.

Unlike many industries, women plumbers in the U.S. earn a slightly higher average salary ($55,105) than male plumbers ($54,288).

Ways Companies Can Encourage Women Plumbers

Create clear discrimination policies

Work with your human resources department to ensure that you have clear discrimination policies in place regarding hiring discrimination and sexual harassment and that all employees have access to those policies.

Post job listings aimed toward women plumbers

Most job listings for plumbers target a male audience. To get more women plumbers, we need to create job posts targeted toward females.

Foster a female-friendly environment

Ensure that women feel comfortable in the workplace by not putting up offensive material or telling offensive jokes. Women’s bathrooms should also have the proper accommodations, such as garbage cans, mirrors, and access to sanitary products.

Work with U.S. Water Heating Solutions!

Are you a woman interested in a career as a water heater technician?

We are currently hiring service technicians in:

Chicago, IL - Senior Service Technician (3+ years experience required)
Kansas City, KS
Indianapolis, IN
Huntsville, AL
Atlanta, GA
Pittsburgh, PA

Apply for a role as a water heater technician today!

Water Heater Safety Tips

Wed, 15 Mar 2023 13:00:00 GMT

Our Top 8 Water Heater Safety Tips

Water heaters have come a long way in terms of safety. However, there’s still a risk, especially if a homeowner (unknowingly) creates hazardous conditions or safety features malfunction. Homeowners can immediately reduce the risk of an incident by proactively learning how to keep water heaters safe using these 8 water heater safety tips.

Safety Tip One: Get Professional Installation

First and foremost, you should always get a professional to install a new water heater. A new water heater may have different requirements and specifications than your old water heater, and many companies require professional installation to register a unit’s warranty.

Professional installation is especially important when upgrading from a storage tank water heater to a tankless water heater. The tankless water heater will provide numerous benefits, but it may require specialized installation to get you set up in the beginning.

We recommend buying a water heater through the installer. Provide details about the current setup, including pictures, along with your top priorities (staying on budget, producing large amounts of hot water quickly, increasing efficiency, saving space, etc…) to pick the best unit for your home.

Ready to talk to someone about your new residential or commercial water heater installation? Click here to get a quote.

Safety Tip Two: Install a Carbon Dioxide Alarm Nearby

Gas water heaters use a home’s gas supply to fuel the gas burner inside the unit that heats the water. Throughout the heating process, the water heater emits gas. The gas escapes through the home’s ventilation, which may be used for the home’s air conditioning and other gas appliances or solely for the gas water heater, depending on the setup.

In the case of poor ventilation , carbon monoxide may end up inside the home. Carbon monoxide in the air can cause respiratory issues and other health concerns, even in small concentrations. Having a carbon monoxide alarm near your water heater is important because it is a colorless, odorless gas, also known as "the silent killer." You can't see it nor smell it, but it can be extremely dangerous.

On a related note, it is important to remember that carbon monoxide is a byproduct of heating gas that can accumulate in areas that are not well-ventilated. Although carbon monoxide requires an alarm to be detected, an additional safety concern may be the scent of natural or LP gas itself. As a safety precaution, gas companies add a pungent substance known as mercaptan to gas to ensure that it generates a smell in the case of a leak, which is also extremely concerning and potentially dangerous.

Safety Tip Three : Store Flammable and Combustible Substances Away From the Unit

Most gas water heaters have a pilot light, which is an open flame that ignites the burner. Although contained inside the combustion chamber, open flames come with an inherent amount of risk. Most notably, when an open flame comes into contact with certain flammable materials, it can lead to fire.

Some gas water heaters also have a FV sensor designed to detect the presence of harmful chemicals. The sensor will cut gas to the water heater, eliminating the risk of fire in the presence of flammable vapors. If the sensor malfunctions, it can leave the water heater vulnerable. Of course, sometimes items such as a litter box can trigger the sensor, so consider the environment before calling for a repair.

All harmful chemicals should be properly stored a safe distance away from the water heater and any other gas appliances or gas lines in your home. Examples of a flammable vapor include ammonia, gasoline, and hydrogen.

Safety Tip Four: Place Water Heater Securely on a Water Heater Stand and Use Water Heater Straps

Water heaters are often found in the basement of a home. Basements are especially susceptible to flooding and water damage, meaning your water heater is also susceptible to flooding and water damage, which will not only damage the unit but also void the warranty to prevent covered repairs. You can reduce the risk of flood damage by placing the water heater on a water heater stand, designed to provide elevation. The stand will need to safely hold enough weight to support the water heater while full. The basement will also need to have enough space to elevate the water heater without impeding its functions or hitting the ceiling.

Certain areas are especially susceptible to earthquakes and tornados. In these areas, it can be useful to secure the water heater with water heater straps. The straps will keep the water heater in place, even in the face of turbulence.

Safety Tip Five: Manage Pressure Levels

Water heaters generate pressure as they heat water in addition to your home’s standard incoming water pressure.

All water heaters have devices and safety features to contribute to pressure management. For example, modern water heaters should come with an expansion tank at the time of installation. An expansion tank gives hot water a place to go when it expands.

Water heaters also include a temperature and pressure relief valve (commonly referred to as a t&p valve ). The valve opens up to release excess pressure and water inside of the unit, but it is designed to be used as a last resort.

To manage pressure levels, you should not exceed the recommended residential hot water temperature of 120°F . You should also regularly inspect the expansion tank and t&p relief valve.

Safety Tip Six: Get Regular Preventative Maintenance

Sometimes water heaters generate scorching hot water, hotter than the gas valve or thermostat setting; in other cases, the water heater's temperature setting may be higher than normal, but the unit is simply unable to produce water at that temperature. This may be due to sediment buildup inside the unit, which can cause parts like gas valves and elements to deteriorate, and may even cause mysterious sounds inside your water heater .

In order to remove the sediment buildup, water heaters require regular maintenance, including an inspection and flush of the water heater. When a technician flushes the water heater, some of the sediment buildup and additional debris inside the unit will be removed. The elimination of the sediment buildup should improve the water heater's energy efficiency and ensure the tank lasts as long as possible.

Safety Tip Seven : Do Not Overload Electrical Circuit

An electric water heater has an electrical plug that allows it to receive electricity from your home’s electrical system. However, you can’t typically plug an electric water heater into the average outlet. Most standard outlets support 110v instead of the 220v required by most modern electric water heaters. If you plug a water heater into an outlet that can’t support it, it may not be able to receive enough energy to power up. Furthermore, it can create an electrical hazard.

Some small water heaters, such as point-of-use water heaters, may only require 110v. Check the user manual to learn the voltage requirements of your unit.

Safety Tip Eight: Replace the Water Heater Tank After 15 Years

Water heater tanks generally consist of metal. Metal inevitably corrodes over time, meaning that the metal material turns into rust. Corrosion occurs more quickly when metal comes into contact with heat, water ( especially hard water ), and oxygen on a regular process, making water heater tanks especially vulnerable.

The rust can get into the water, contaminating the water quality. Tank corrosion will also lead to leaks in the water heater tank. At this point, you will need to replace the old water heater with a new one as the corrosion will only continue to get worse.

U.S. Water Heating Solutions

In order to keep your water heater safe, you should also schedule water heater repair as soon as you notice a problem. When you need water heater service, contact the experts at U.S. Water Heating Solutions.

We offer water heater repair, water heater installation, and preventative maintenance on all types of water heaters and boilers.

Call us at (833) 879 - 4776 today!

6 Reasons To Get Professional Water Heater Installation

Mon, 13 Mar 2023 13:00:01 GMT

Why You Should Not Attempt DIY Water Heater Installation

According to Forbes, the average water heater installation can cost anywhere from $500 - $3000, depending on the size and type of water heater. To save money, some homeowners will attempt to install a water heater themselves. DIY water heater installation usually isn’t a good idea, though. Here are 6 reasons to get professional water heater installation instead of installing a water heater yourself.

6 Reasons to Get Professional Water Heater Installation

#1. Water Heater Expertise

Professional water heater technicians go into jobs with professional training and extensive experience working with water heaters, especially compared to a DIY installer.

The technician can use their expertise to advise you on the best course of action regarding your water heater. For example, they can guide you on whether you should repair or replace an old water heater. If you decide to replace the water heater with a new one, the technician can help you pick a water heater that suits your needs and manage expectations regarding the installation, especially in the case of a tankless upgrade or upgrade to a heat pump water heater (HPWH) .

Depending on the municipality, you may need a certificate or license in order to secure the proper permits related to installing a water heater, especially if the job requires work on the gas line, electrical wiring, or ventilation. A professional water heater technician will have the proper permits associated with the work, or they can tell you who needs to complete the work.

#2. Proper Sizing

A small water heater won’t produce enough hot water to satisfy the demand. A large water heater will cost more than necessary in utility costs every month. Homeowners need the right-sized water heater to get the best results. However, it can be difficult to properly size a water heater, especially without the proper knowledge.

A tank-type water heater holds hot water in a storage tank. A 40 - 60 gallon tank generally supports a small household of 1 - 2 people. A 75 - 100 gallon tank generally supports a household of 3 - 4 people.

A tankless water heater produces water on-demand at a water flow spread among the open fixtures measured in gallons per minute (GPM). The GPM a unit can produce depends on the temperature rise and usage inside of the home. A single shower may only require a 3 GPM water heater, but for whole home use, consider a water heater that produces 6 GPM - 9 GPM.

Learn more about sizing your water heater in our blog!

#3. Safety Hazards

Installing a new water heater comes with a significant amount of hazards, including gas inhalation, burns, and slips and falls. Rough 3,800 injuries and 34 deaths occur each year due to scalding hot tap water.

A professional water heater installer will go through basic safety training. They will also learn how to stay safe through on-job experience. DIY installers won’t be as familiar with what hazards can occur and how to avoid them, increasing the chance of injury.

Safety issues can occur as a result of bad installation. For example, if the ventilation isn’t installed properly, toxic gasses from a gas water heater can get into the inside air, causing a health hazard.

#4. Keep Warranty Valid

New water heaters come with a warranty. The warranty covers authorized repairs within the duration of the warranty. In order to make use of the warranty, you will need to get professional installation and register the warranty with the manufacturer.

Without proper installation, a warranty claim will likely get declined, especially if the technician determines that the damage occurred as a result of poor installation.

If you have any questions about what circumstances can call for the warranty to get denied, talk to the manufacturer before you buy the water heater.

#5. Repair/Replacement Costs

DIY installation goes wrong more often than not. When the water heater needs to be brought up to code or to repair damage caused by improper installation, the owner will need to pay for those repairs.

Unfortunately, the attempt to save money may end up costing more money instead. ��

#6. Removal and Disposal of Old Unit

Water heaters weigh a lot, even when the water is completely drained from the unit. The heavy weight makes the item especially difficult to move.

Furthermore, standard waste disposal won’t take large water heaters. Water heaters need to be disposed of at the proper facilities.

Water heaters should be recycled since they consist of metal, which can be recycled. Some recycling centers will come to pick up a water heater from a residence. However, the center may require homeowners to drop off the water heater themselves, depending on the area. Most homeowners don’t have the space in their vehicle, let alone the time, to drop off the water heater at the recycling center.

A water heater service company will have the knowledge and resources to properly dispose of an old water heater before it becomes a problem for the homeowner.

Water Heater Installation Costs

Since water heater installation cost varies so greatly based on the type of water heater, size of the water heater, and brand, it can be helpful to know average costs associated with the installation of different types of water heaters. Please note: these are not U.S. Water Heating Solutions' prices for installs, rather national averages collected by Forbes' averages by state or region may differ.

Gas storage tank - $400 - $800
Electric storage tank - $800 - $1500
Gas tankless - $900 - $1500
Electric tankless - $150 - $1000
Hybrid heat pump - $1200 - $3500
Solar - $2000 - $3000

Now that you know the average costs associated with water heater installation, you will be able to budget the project more effectively.

There are a couple of ways you can save on water heater installation. For starters, shop around to go with the service provider that offers the best value. You can also save money by choosing a water heater that is compatible with your current plumbing setup.

U.S. Water Heating Solutions

At U.S. Water Heating Solutions, we offer water heater installation in over 20 states across the Midwest and South. We install gas water heaters, electric water heaters, tankless water heaters, heat pumps, and boilers.

Boilers: An Overview

Wed, 08 Mar 2023 14:00:06 GMT

Everything You Need to Know About Boiler Heating Systems

9 million households utilize a boiler heating system. While most popular in the United State’s northeast, you can find boilers throughout the entire country. When people use boiler technology, they tend to stick with it for numerous reasons. Learn more about boilers, how they work, and why you may want to use a boiler heating setup in your home.

What Is a Boiler?

A boiler is a steel closed pressure vessel that creates hydronic heat (hot water or steam). The hot water or steam exits the boiler to support various heating systems, including water heating and central heating.

How Do Boilers Work?

A cold water supply fills the boiler unit with water. A gas burner or electric heating element heats the water, turning it to hot water or steam. The fumes from the gas burner exit through the exhaust (if applicable). The heat travels to the desired locations before returning to the boiler to get heated again.

A firetube boiler heats water using tubes filled with gas surrounded by water. This is the most common setup. A watertube boiler works in the opposite direction with water flowing through pipes surrounded by gas.

Boiler Fuel Sources

Boilers run on either coal, gas, or electricity. A gas boiler can run on either natural gas or propane. Gas boilers produce more heat more quickly than electric boilers, and gas costs less than electricity. However, electric boilers are more energy efficient, more eco-friendly, smaller, and contain less moving parts. Coal-powered boilers are becoming obsolete as only 130,000 American homes use coal for heat today.

Steam Boilers Vs. Hot Water Boilers

Steam boilers heat water to the point of converting it into steam (212°F), while hot water boilers stop heating the water before it turns into steam (180°F - 200°F). Steam boilers transfer heat through radiators, and hot water boilers transfer heat through boiler tubes. Steam boilers are more powerful, but they have more difficulty managing corrosion and sediment buildup.

Types of Boilers

Combi Boiler

A combi boiler generates hot water using a tank and a heat exchanger in a wall-mounted unit, saving space in tight boiler rooms. These systems produce instantaneous hot water, but they work best in homes with adequate water pressure and low to moderate hot water demand.

Heat Only Boiler (Standard Boiler)

A heat only boiler is a single unit that produces hot water directly to your air handler or radiant. Heat only boilers utilize a closed system, meaning it includes an expansion tank.

Heat only boilers cost the least and satisfy high demand. However, they also take up the most space, run the least efficiently, and have the most moving parts.

System Boiler

A system boiler works in conjunction with a hot water storage tank, similarly to a heat only boiler, but it operates on an open system using an internal circulating pump, eliminating the need for an expansion tank and external pump.

Benefits of Boilers

#1. Energy Efficient

Water heats up more quickly than air, and it stays warmer longer. Therefore, it uses less energy than conventional furnaces.

Manufacturers measure efficiency in boilers and furnaces using its Annual Fuel Utilization Efficiency (AFUE). This rating depicts how much of the energy produced by the unit went toward heating and how much was lost.

When shopping for an energy efficient unit, look for the Energy Star sticker. Even then, some units will be more efficient than others. Fuel type also determines efficiency with an electric boiler offering better efficiency than a gas boiler. The most efficient gas units that get AFUE ratings of 90% - 98.5% utilize sealed combustion and condensing technology. Condensing boilers contain an additional heat exchanger.

#2. Longevity

New boilers can last up to 30 years with minimal maintenance and repairs. A new furnace typically only lasts 15 - 20 years.

#3. Even Heat Distribution

Boilers produce radiant heat through long radiators, which distributes the heat evenly throughout a room. Furnaces, on the other hand, release heated air from one location.

#4. Improved Indoor Air Quality

Boilers don’t require ductwork, meaning there’s no dust, allergens, or mold getting into the air as with forced air systems. For this reason, it’s said that boilers create “clean heat”.

Boiler Safety

Gas-powered boilers emit carbon monoxide. An exhaust system transports the toxic gasses outside and away from your family. If the device experiences a gas leak or the exhaust system has a leak, it can lead to carbon monoxide in your home.

To ensure the safety of your family, install a carbon monoxide detector in your boiler room. You should also get the boiler inspected annually. In many areas, these safety measures are required by law .

Boilers also include various safety features, depending on the type of boiler. Some boiler safety features include:

Combustion Air Proving Switch - switch that ensures proper fan operation in the combustion chamber.

Low Water Cutoff - device that shuts down the boiler in the case of low water levels.

Pressure Relief Valve - valve that allows excess pressure to escape the unit.

Flame Safeguard System - sensor that detects flame, preventing fuel to collect in the burner.

In order to ensure these safety components function properly, it's crucial to get preventative maintenance every year.

Common Boiler Problems

Freeze Damage

Freeze damage occurs during the winter months when temperatures drop below freezing. Pipes without proper protection may freeze if left exposed to the cold temperatures, causing severe damage. If a pipe bursts or a radiator cracks, the material will need to be replaced.

Puffback

Puffback occurs when fuel accumulates in the combustion chamber. When the fuel ignites, it creates a puff of smoke and soot.

Dry Firing

Dry firing refers to the process of the boiler operating without enough water, which can damage the heat exchanger or combustion chamber. Dry firing can occur due to a damage low water cutoff or sediment buildup in the unit.

Water Damage

Boilers that experience water damage may experience trouble with the burner and electrical components. Water damage can also void the warranty. Elevate the boiler to prevent water damage in the case of flooding and keep boiler rooms properly waterproofed.

Getting Boiler Service Through U.S. Water Heating Solutions

When you need boiler service, you need the hot water experts at U.S. Water Heating Solutions.

We have the experience and knowledge to service both residential and commercial boilers and water heaters. Techs arrive in company trucks fully-stocked with the most popular boiler parts to service your boiler as quickly as possible.

Do you need boiler service or water heater service in Illinois?

Contact U.S. Water Heating Solutions at 833-879-4776 or request a quote online .

Solar Water Heaters: Shining Light on the Future of Water Heating Technology

Wed, 01 Feb 2023 14:00:00 GMT

Solar Energy

The sun continuously produces 173,000 terawatts of solar energy on Earth, which is 10,000 times more energy than is currently being used at any given moment.

To put it into perspective, one terawatt equals 1,000,000,000 kilowatt-hours (kWh) . The average water heater runs on 1125 watts.

173,000 terawatts = 173,000,000,000,000 kWh

That’s a lot of renewable energy available to us for almost nothing, especially compared to the cost of generating gas power or electricity.

While scientists and water heater m anufacturers are working to harness this free, natural energy to heat water in a cost effective, we still have a long way to go before we see a solar water heater in most American homes.

Solar Water Heaters

Solar water heaters use collectors to gather energy from the sun to heat water in a storage tank then transport it through a home’s plumbing system.

Solar water heaters have a backup energy source for when there isn’t enough solar energy stored to keep up with the hot water demand.

A solar hot water heater receives a Solar Energy Factor (SEF) that determines its efficiency on s scale from 1 - 11 with 11 being the most efficient unit.

In addition to the backup fuel source, the type of solar hot water system you install will determine the SEF of the unit.

Interested in an alternative option for energy efficient water heating outside of solar energy? Learn more about heat pump water heaters!

Types of Water Heaters

Active Water Heaters

Active water heaters use circulating pumps to move the water through the collectors, which sets them apart from passive units that don’t require a pump.

Direct Circulation

Water flows through flat plate collectors and into the household. This setup works well in areas with warm climates, but there is no freeze protection.

Indirect Circulation

Indirect circulation pumps non-freezing heat-transfer fluid through flat plate collectors and then a heat exchanger where the water is heated then transported throughout the home.

Passive Water Heaters

Passive water heaters don’t use circulating pumps. Passive solar water heaters don’t cost as much, last longer, and produce water more dependably, but they aren’t as efficient as active systems.

Integral Collector-Storage Passive Systems

Reflective material encourages the sun to heat the water in a storage tank on the roof or attic of the house before sending the water into the open loop plumbing system (not compatible with closed loop systems). This type of solar water heater works best in moderate and warm climates.

Thermosyphon Systems

Thermosyphon systems consist of a storage tank collector in the attic and an additional traditional water heater to act as backup when the solar storage tank becomes empty.

Solar Water Heaters Not So Hot With American Consumers

In Israel, 85% of households receive hot water from “sun boilers” that run off of solar energy. However, less than 1% of American households currently use solar water heaters with most households opting for a conventional water heater powered by natural gas.

Why haven’t Americans warmed up to solar water heaters?

For starters, solar water heaters still cost a lot of money. The average solar water heater sold through the CSI-T program in California comes to $7,450. Many people don’t want to make the investment, especially when other countries make the technology more accessible.

Part of the increased cost comes from the fact that homeowners can’t simply call a plumber or hardware store to buy a solar water heater. Solar water heaters currently require specialized companies to install them, increasing cost and decreasing convenience.

There’s also a lack of understanding and fear of solar technology in moderate climates that hinders people from preparing for the change.

While we learn how to implement this technology of the future into today’s households, learn more about solar water heaters for when they become more readily available.

The Value of Solar Water Heating Systems

The initial investment can generate a return after months and years of lower utility bills (it’s estimated that solar water heaters currently cut down on energy costs by up to 70% , but the outcome depends on numerous factors.

In order to ascertain whether you will see a return after investing in a solar water heating system, you need to consider:

Solar Energy Factor (SEF)
Water usage
Time at house after solar installation

These factors will work together to help you determine if solar water heating is right for your household when it becomes more readily available.

Finally, to add to the complex calculations, you need to consider any rebates or tax deductions you can get for the upgrade from traditional water heating systems to solar water heating systems.

Misconceptions About Solar Water Heaters

There are a number of misconceptions about solar energy that, in some cases, contribute to the lack of popularity regarding solar water heaters.

Misconception #1 : Solar Water Heaters Only Work in Sunny Locations

Many people in moderate climates question the effectiveness of solar water heating technology without constant sunlight.

Luckily, solar water heaters will still work through cloudy days, albeit not quite as efficiently, as long as the solar collectors are placed properly. The unit may relay on the backup fuel more than units in sunny areas, but your water heater will still run mostly on solar energy.

Misconception #2 : Solar Water Heater Transform Sunlight Into Electricity

People assume that solar power works by transforming sunlight directly into electricity. In some cases, such as solar photovoltaic (PV) systems, that’s true.

However, solar water heaters use solar thermal systems which collect solar energy as heat and use that energy to heat the water.

Not Ready to make the switch to solar yet?

Contact U.S. Water Heating Solutions for assistance with your gas water heater, electric water heater, or heat pump water heater.

We offer residential and commercial water heater services in 16+ states for all major water heater brands.

Water heater services include:

water heater repair
water heater installation
water heater maintenance
warranty service

Call 833-876-4776 today to ask about energy efficient models that rival solar water heaters!

Water Conservation: How You Can Save Water at Home

Tue, 31 Jan 2023 15:00:01 GMT

Do Your Part to Conserve Water

Many of us assume that we will always have clean water available to you. Unfortunately, that’s not the case. In fact, as the population continues to grow, we are using up water, especially drinking (potable) water. Learn more about water conservation and how you can do your part by saving water at home.

Water Conservation Facts

Here are some of the facts you should know about water conservation:

The typical American uses an average of 82 gallons of water a day.
The average family of four in the U.S. spends $1000 on water annually
The average family of four wastes over 9000 gallons of water a year in water leaks
The planet consists of 71% water (326 million cubic miles)
Only 3% of the water is freshwater
Only 0.5% of the water is safe for drinking
Arizona exists in a state of permanent drought
California recently experienced a drought and established a water limit
Kim Kardashion, Kevin Hart, and Dwayne Wade all exceeded those water limits up to 1000x the limit during the crisis
The Rio Grande is experiencing record low numbers

How You Can Save Water at Home

While the majority of freshwater is used in industry and agriculture, we can still take steps at home to reduce water waste.

Switch to WaterSense Fixtures and Appliances

WaterSense products operate using less water than traditional fixtures and appliances.

WaterSense products use aerators to accomplish this task. Aerators add a bit of air into the water stream, meaning the faucet will use less water without sacrificing water pressure.

WaterSense dishwashers and washing machines also use less water than normal.

Use Low Flow Toilets

Toilets make up a large portion of water usage. Low flow toilets use less water than traditional toilets. However, many homeowners prefer the full flush to completely eliminate the contents of the toilet bowl. To allow for the best of both worlds, consider a dual flush toilet that offers a low flow flush for liquid waste and a full flush for solid waste.

Shut Off Water When Brushing Teeth/Cleaning

Naturally, we need water when brushing our teeth or washing the dishes. However, we don’t need to keep the water running the whole time. Turn the water off when you can. Turning off the water while brushing your teeth can save 8 gallons each time you brush!

Install a Recirculation System

A recirculation system maintains a constant flow of hot water running through a cyclical system of pipes, making it readily available. Instead of running water for minutes waiting for the hot water to arrive, hot water will only take about two seconds. Since you won’t need to let the water run to get hot water, you won’t waste water in the beginning.

Create a Thoughtful Landscaping System

Many people forget to consider their lawncare routine when thinking about water conservation. About half of the water we use outdoors is lost due to inefficient irrigation systems. Since watering an average sized lawn uses as much water as all of a household’s showers for a year, it’s important to keep as much of the water as possible.

Resolve Plumbing Issues

If you have a plumbing leak, it will waste water. It can also cause quite a bit of water damage. Inspect your plumbing system annually for leaks. If you do detect a leak, resolve it as quickly as possible.

In most cases, you’ll be able to identify a leak visually. However, some leaks aren’t as easy to spot. If you suspect a leak in hard-to-see places, such as the pipes in your wall or underground, a plumber can perform an inspection for you.

Since pinhole leaks may not show up in a camera, plumbers usually don’t solely rely on the help of an endoscope. They will also use some sort of test to detect pressure levels. A sudden drop in pressure may indicate a leak.

Additional signs of a leak include:

High water bills
Low water pressure
Mold

U.S. Water Heating Solutions

Not all conservation efforts involve your water heater. However, when it does, you can trust on U.S. Water Heating Solutions to find a way to get you closer to your conservation goals.

We offer water heater installation, water heater repair, and water heater preventative maintenance.

Contact U.S. Water Heating Solutions or call 833-879-4776 to learn more.

Why Does My Hot Water Smell Like Rotten Eggs? (And How to Fix It)

Mon, 16 Jan 2023 15:00:05 GMT

Help! My Hot Water Smells Like Rotten Eggs!

A common complaint about hot water quality involves its odor. More specifically, hot water can begin to smell like rotten eggs. If you are experiencing this problem, learn more about why your hot water smells like rotten eggs and what you can do about it.

Why Does My Hot Water Smell Like Rotten Eggs?

The most common cause of rotten egg smell in hot water is hydrogen sulfide gas (H2S) , created by sulfide bacteria.

Hydrogen sulfide gas occurs naturally in soil, therefore you will find it in well water quite often. However, sulfur bacteria may also be present in your city water supply, too.

Hot water tanks make a great habitat for sulfur bacteria development due to the heat and chemical reaction of different materials inside of the tank.

In rare cases, the rotten egg smell can come from pollution. In this specific case, it is unsafe to drink the water.

In order to determine where the sulfur smell is coming from, run the hot water for an extended period. Does the smell lose some of its potency over time? If it does, the cause lies in the plumbing system. If the smell doesn’t go away at all, then it’s coming from the groundwater and likely affects both your hot water and cold water.

Damage Caused By Rotten Egg Smell in Hot Water

Sulfur bacteria in your drinking water isn’t harmful in itself . It is safe to drink (even if not preferable) and doesn’t cause direct damage to your water heater. However, hydrogen sulfide gas can prove harmful in high concentrations.

Sulfur bacteria can also encourage the growth of other more harmful bacteria inside your water heater. The presence of bad bacteria can cause corrosion and ugly black stains.

Other chemicals and minerals commonly found in water include:

Lead
Nitrate
Arsenic
Coliform bacteria
VOCs
Fluoride

You can’t smell, taste, or see most of these substances, so you will need to test your water quality to get a complete report. You can buy water quality tests online or hire professional services.

How to Fix Rotten Egg Smells Coming From Hot Water

Rotten egg smell coming from your hot water doesn’t necessarily mean that you can’t drink it. However, you probably prefer to drink water without the additional odor.

These techniques will remove rotten egg smell coming from your hot water heater.

Replace Anode Rod With Zinc Anode Rod

Every storage tank water heater has an anode rod. The anode rod attracts corrosive materials, sacrificing itself instead of the tank material.

There are three types of sacrificial anode rods that generate different results:

Aluminum
Magnesium
Zinc

Aluminum anode rods are the least expensive option. They handle hard water the best, but they don’t attract all of the corrosive material.

Magnesium anode rods work better, but they cost more and require replacement more often.

Zinc anode rods, in particular, eliminate sulfur in the hot water heater thanks to the presence of sulfate reducing bacteria, also eliminating the rotten egg smell.

After you change the anode rod, you should flush the water heater to remove the excess sulfur bacteria in the water heater tank. You should notice a difference the next time you use your hot water.

Learn more about anode rods in our blog post Water Heater Anode Rods 101 .

Increase Hot Water Temperature

You can kill bacteria with high temperatures. To kill the bacteria, increase the temperature of your water heater to 160°F for 2 - 3 hours. If your water heater doesn’t go up to 160°F, set your water heater to 140°F for about 8 hours. Sulfur bacteria will not die in 120°F water (the recommended water heater temperature).

After you kill the bacteria, flush the water heater to remove any remaining odor.

Take proper precautions before increasing the temperature of your water heater. Water at 160°F presents a serious scalding hazard.

Water Filtration

When the sulfur exists in the groundwater, you’ll need to install a water purifier to resolve the issue. A water purifier will remove the bacteria from the water before it enters your water heater. Some systems use chlorine in a process known as shock chlorination to remove sulfate from the water source.

You will need to buy a water treatment device and have it installed on your main water line. At this time, U.S. Water Heating Solutions does not offer water treatment services.

U.S. Water Heating Solutions

U.S. Water Heating Solutions can diagnose the foul odor coming from your water heater. We can then offer solutions based on your unique circumstances.

We can always flush your water heater for you. In some cases, we will be able to change out the anode rod for you.

If your water heater contains a rotten egg smell, call us today at 833-879-4776 or request a quote for service.

Recirculation Systems: An Overview

Wed, 28 Dec 2022 21:36:09 GMT

Do I Need a Recirculation System For My Water Heater?

Even the most efficient hot water systems struggle to get hot water to remote fixtures quickly. That’s where recirculation systems come into play. Learn more about hot water recirculation systems and how they can positively impact your hot water availability.

What Is a Hot Water Recirculating System?

Cold water enters your home’s water heater through a cold water line, and the unit turns the system into hot water. The hot water heater then must transport water from the unit to the different fixtures throughout your home. Closer fixtures receive the hot water much more quickly than fixtures positioned far away from the water heater.

A recirculation system refers to a plumbing system that promotes the regular flow of hot water throughout the entire house in an attempt to speed up hot water production at remote parts of the house. Recirculation systems are especially common in larger homes and multifamily dwellings.

A recirculation system consists of a dedicated hot water line loop and a recirculating pump. A circulation pump must be a subversive pump designed to operate under water. To avoid expedited corrosion due to the constant rushing water running through the pipes, use plastic pipes that don’t corrode when possible.

A recirculating system can benefit both a tankless water heater and a tank water heater. Some people mistakenly assume that since a tankless hot water heater produces hot water on demand that all fixtures receive the water instantaneously, too, but the water still has to travel to the desired fixture.

Not all water heaters are compatible with recirculation systems. Check your user manual to learn more about your particular water heater.

Benefits of Recirculation Systems

The main reason that a homeowner will want a recirculation system is that it increases convenience by providing virtually instant hot water. Homeowners notice a significant difference, especially in areas that take awhile to get hot water.

When used wisely, recirculation systems can also improve efficiency. Heated water decreases in temperature when traveling long distances, especially if the pipes don’t have proper insulation. In order to get the desired water temperature to distant fixtures, homeowners may need to increase the unit’s temperature at the thermostat, increasing energy costs. A recirculation system eliminates the need for higher temperatures, and it can actually decrease energy use by 15 - 25% .

Furthermore, getting hot water quickly prevents homeowners from running the water to wait for it to get warm, reducing water waste. Depending on the fixture in question and its flow rate, running water for 5 minutes waiting for the water to get cold can waste 10 gallons every time (assuming a fixture with a 2.0 GPM rate). If this occurs every day, that leads to about 300 gallons of wasted water every month (over 3500 gallons annually).

How Hot Water Recirculation Systems Work

An electricity-powered subversive pump creates a continuous flow of hot water through the system’s piping until it’s requested.

The system keeps hot water near your appliances. When someone opens the valve to one of the fixtures along the system, the hot water is ready to travel to the desired fixture more quickly than in the case of a conventional hot water heater.

A bypass valve controls the water flow through the circulation pipes.

Types of Recirculation Systems

There are two types of recirculation systems to be aware of: dedicated loop and integrated loop.

Dedicated Loop

In a dedicated loop, the pump connects at the bottom of the water heater on the return (or the cool side of the recirculation system). It continuously sends water through the circulation pipes. When someone needs hot water, it opens a valve, and a smaller pipe allows the hot water to reach the desired fixture in seconds.

In most cases, dedicated loops are installed at the time of the installation of the water heating system.

Integrated Loop

Integrated loops involve a pump installed at the furthest fixture from the water heater, as opposed to installing the pump at the water heater like in a dedicated loop system.

A sensor turns the system on when water temperatures fall below a certain temperature (usually 85°F) and turns it off when water temperatures exceed a certain temperature (usually 100°F).

Most integrated loop systems work best for retrofit systems already installed.

U.S. Water Heating Solutions

Benefits of Electric Water Heaters

Wed, 21 Dec 2022 14:00:00 GMT

The ⚡Shocking⚡ Pros and Cons of Electric Water Heaters

The majority of Americans use a gas water heater. However, electric water heaters continue to grow in popularity. Between 2005 - 2015, the number of homes using an electric water heater increased from 39% to 46% .

Gas water heaters and electric water heaters operate differently, producing different results. However, do homeowners really see a difference when they upgrade from gas to electric? In this article, we will address the benefits of electric water heaters, especially compared to gas water heaters.

Want to learn about all of your water heating options? Read our blog on the different types of water heaters .

Pros of Electric Water Heaters

Eco-Friendly

Electric water heaters don’t produce toxic fumes like gas water heaters, meaning less pollution in the air.

We get electricity from numerous sources, some of which have a better impact on the environment than others. When your electricity comes from modern hydroelectric power plants as opposed to coal-fired power plants or nuclear power plants, the positive impact on the environment increases.

Learn more ways to operate your water heater efficiently with our guide to water heater efficiency .

Lower Initial Investment

E lectric water heaters require a lower initial investment compared to gas water heaters.

Electric water heaters cost slightly less tha n gas water heaters. However, you’ll see a majority of the savings during installation.

Gas water heaters require ventilation to release carbon monoxide outside of the home. You will need to pay for the ventilation material as well as the labor costs.

Electric water heaters plug into a 220/240 outlet, which is an easy and inexpensive installation process. However, if you need to upgrade your electrical panel, that can increase the installation price dramatically. It costs anywhere from $800 - $4000 to upgrade an electrical panel . Tankless water heaters require an electrical upgrade more often than tank-style water heaters.

Safe to Operate

Gas water heaters run on natural gas or propane . While modern units contain adequate safety features, accidents can still happen as a result of improper installation or a leak in the gas line.

Electric water heaters come with a lot less risk as long as homeowners plug them into an outlet with enough power to support the unit.

Cons of Electric Water Heaters

Low Recovery Time

Electric water heaters take almost twice as long as gas water heaters to reheat new water once the storage tank is emptied. Homeowners will need to wait longer before they will get hot water again. When in a rush in the morning, this can cause a problem.

In order to resolve this issue, homeowners have the option of a tankless electric water heater, which provides endless hot water without ever running out.

High Monthly Costs

Electric water heaters cost more to operate each month since electricity costs more than gas. The average cost to operate a gas water heater comes to about $30 a month compared to $42 a month to operate an electric water heater. This comes to roughly $144 a year.

While electricity costs more than natural gas, electricity prices are more stable than gas prices. You'll have an easier time budgeting for the month if you switch to electricity.

Power Issues

Gas water heaters will still operate if the power goes out (assuming that they don't have an electric ignition).

Electric water heaters will cease producing hot water after a power outage. Electric water heaters can also experience power surges. Power surges happen when an outlet receives more power than it can handle. The unit automatically shuts down to prevent an electrical fire hazard. In this situation, homeowners need to hit the “reset” button in order to restore power to the unit.

Different Types of Electric Water Heaters

Storage Tank Water Heater

A storage tank water heater stores warm water in a storage tank until someone needs it. As the tank depletes, new water enters the tank to replace the old water.

Most electric storage tank water heaters have two heating elements and two thermostats, which is important if you ever need to change the temperature of the water.

Tankless Water Heater

An electric tankless water heater doesn’t use a storage tank. Instead, it heats water on-demand using a heat exchanger that consists of hot coils. Since it produces water on-demand, you will never run out of water.

Tankless water heaters measure hot water production in gallons per minute (GPM). A high flow rate means more hot water. Electric tankless water heaters do not reach the same flow rates as gas tankless water heaters can.

Hybrid Water Heater

A hybrid water heater stores water in a storage tank and uses highly efficient heat pump technology during periods of low demand with the option to switch to electricity when necessary.

Heat pump technology transports existing heat instead of creating new heat, requiring only minimal energy.

Point of Use Water Heater

A point of use water heater refers to a small water heater often used to heat a particular room or fixture in a remote part of the house. These water heaters don’t produce as much hot water, being significantly smaller at roughly 5 - 10 gallons, but they also don’t require as much maintenance.

These water heaters allow homeowners to supplement a small water heater that doesn't fully meet the home's demands or provide hot water to the fixture quickly.

Water Heater Service Through U.S. Water Heating Solutions

At U.S. Water Heating Solutions, we specialize in all water heaters, including electric water heaters.

We offer the following water heater services:

Water heater installation
Water heater repair (warranty and non-warranty)
Water heater preventative maintenance
Water heater replacement
Commercial water heater services

Call us at 833-879- 4776 or request a quote online!

Water Heater 201: Introduction to Commercial Water Heaters

Fri, 16 Dec 2022 19:48:16 GMT

Last Updated: June 21, 2023

Welcome to Water Heater 201!

This is what we’re all about:

Welcome to our new educational article series on commercial water heaters! We started our original Water Heater 101 series focused on residential water heaters back in 2019, with the goal of giving homeowners tips and important information. Since then, our commercial clientele has grown extensively and we’ve noticed a need for more information about commercial water heaters to be readily available online. We're not ending Water Heater 101 , but if you’re ready to learn more about commercial water heaters, keep reading!

What You’ll Learn in This Article:

The difference between residential and commercial water heaters
How to find your commercial water heater’s model and serial number
SOP (Standard Operating Procedure) suggestions for your business's commercial water heater

Residential vs. Commercial Water Heater

Visual Comparison

What's the difference between residential and commercial water heaters?

A somewhat simple rule of thumb to differentiate between residential and commercial water heaters is the gallon capacity rating. Most residential water heaters tend to be between 10 and 75 gallons, while commercial water heaters tend to be 75 gallons or above. However, it is important to note that commercial water heaters can also produce "smaller" quantities of hot water such as 60 or 75 gallons. Although gallon capacity appears to be an easy way to determine the difference between residential and commercial water heater, also translating to the visual differences shown here, this is not main difference!

If gallon capacity isn't the only difference between residential and commercial water heaters, what is the difference?

Size | Commercial units are larger in terms of physical size

Residential units weigh: 150+ lbs EMPTY
Commercial units weigh: 500+ lbs EMPTY

Recovery Rates | Commercial water heaters are able to produce a larger volume of hot water at a faster rate, with faster recovery times (even if they are "smaller" commercial units). This is the actual difference between residential and commercial water heaters.

Residential Unit 90°F Rise: 55.9 GPH (Gallons per hour)
Commercial Unit at 90°F Rise: 256 GPH (Gallons per hour)

Now that we've established that the difference between residential and commercial water heaters is related to size and production abilities, let's learn how to find your commercial water heater's model and serial number.

How to Find Your Commercial Water Heater’s Model and Serial Number

Similar to a residential water heater, the model and serial number for a commercial water heater can be found on its ratings plate , a label on the front of the tank (tank type models) or on the side of the tank for tankless models. You should be looking for a label that says "Automatic Storage Tank" or something similar; the model and serial number should be clearly labeled, but it may take a moment to find the correct label because commercial water heaters tend to have additional safety certifications and instructional diagrams. In addition to the model and serial numbers you will also find other important information about the water heater such as the: date of manufacture, nominal gallon capacity (manufacturer's rating of the unit's storage capacity for comparison purposes), rated storage capacity (unit's actual storage capacity), BTUs per hour, thermal efficiency, etc. Please note: this information and its organization may differ by manufacturer and model. For an example tutorial and up close view of a commercial water heater's ratings plate, play the video featured in this article.

Video: A.O. Smith BTH 199-300 Ratings Plate

BONUS FACT: Although the Serial Number enables the manufacturer and/or service provider to pull up information for your exact model, the Serial Number decoding system remains the same. In other words, regardless of whether you have an A.O. Smith residential or commercial water heater , both with be 13 digits and the first four digits will be the date code (assuming the unit was manufactured within the last 10 years). Manufacturers typically use the Model Number to distinguish commercial from residential.

SOP (Standard Operating Procedure) Suggestions for Commercial Water Heaters

With general business operations in mind, here are some tips for your organization's SOP:

1. Keep a folder or binder with a printed picture of all of your equipment's models and serial numbers in case you ever need service. It will be extremely difficult for your service provider to source parts and impossible to verify warranty coverage without this information. In the event that you do not have it available, a technician can still attempt to diagnose and repair your unit, but sourcing parts may cause repair delays. Don't forget to keep a digital back-up copy of the photos for easy sharing or if you are not on site regularly.

2. Designate at least two team members (depending on the size of your team) the ability to make repair decisions up to a pre-determined dollar amount; this way, if one team member is out or unavailable, someone else can partake in the decision making process. These team members should also know where to find your SOP binder with all your documentation.

3. Install a wall hanger near your water heater to store important documents , namely the installation manual and any service tickets. Searching for a commercial water heater's manual is one of the first things our technicians tend to do to confirm error code meanings, required wiring and breaker sizes, etc. Although most manuals and documents can easily be retrieved online, some commercial water heaters are

4. Have a preventative maintenance plan. Commercial water heater replacement can be extremely costly and is even worse when it's unexpected. Having a preventative maintenance plan can increase equipment efficiency and safety by ensuring your water heater is operating properly.

5. Have the contact information for your preferred repair company listed in your SOP binder. By having all of the information in one place, you can help ensure that your teammates follow your company rules and can easily request service with a company like U.S. Water Heating Solutions that specializes in local water heater repair.

6. Take pictures and/or of the issue(s) to expedite the repair/replacement process. In the event that your water heater stops functioning, your restaurant, salon, or other business' bottom line could be in jeopardy. If you or your team members notice a leak, error code, or another issue that could help a technician be better prepared for the job, the best way to communicate that information is via photo and video. Many clients often struggle with verbalizing their water heater issues, but if a tech can have a preview of the site before their arrival, they can begin to narrow down possible diagnoses, which may save you time and money on their site visit.

Similarly, if you are considering commercial water heater replacement and would like an estimate we will need some photos and measurements from the site. We typically prefer to send a technician to scope out the job, but customer photos are extremely useful for providing rough estimates.

Commercial SOP for Water Heaters

Does your restaurant, salon, spa, or other business SOP currently contain instructions to guide your team members in the event that you need commercial water heater repair?: Who is in charge of calling for service? How much money are team members allowed to spend on water heater repair? Where is the water heater located in your business?

Answering these logistical questions and having a plan of action will ensure your team members are prepared and stress free when facing a lack of hot water; more importantly, preparing these commercial water heater SOP pages can help save your business money because your team members can focus on their regular operations instead of panic mode.

How the Water Heater SOP Pages Work:

We've prepared this free guide -- just click the button below, subscribe to our e-mail list and you will receive a link to our fully customizable Canva template!

Introduction to Commercial Water Heaters: FAQs + Key Takeaways

U.S. Water Heating Solutions' Commercial Water Heater Repair + Replacement

In need of commercial water heater repair, replacement , or parts ? Contact us with your service inquiries!

Water Heater 201 | Exploring the Value of Preventative Maintenance in the Food Industry

Fri, 16 Dec 2022 15:03:26 GMT

Last Updated: June 21, 2023

PM 201 | Why Water Heater Preventative Maintenance is Valuable in the Food Industry

What is water heater preventative maintenance?

Preventative maintenance is an annual (possibly biannual or even quarterly in some rare instances) pre-planned maintenance appointment. Technicians will typically:

Inspect the unit
Perform a damage and leak assessment
Perform an electrical operations check
Inspect parts
Clean or replace parts

Why is preventative maintenance important in the restaurant and food processing industry?

Water heaters are the secret lifeline of the food industry (after the valuable team members and food production companies, of course). Without hot water required for proper hand washing and sanitization, your restaurant or food processing plant maybe be awaiting an unexpected loss of revenue and overhead costs: from providing customers with free meals or gift cards as compensation to costly emergency repair or replacement, sending team members home early, and even being at risk of health code violations upon inspection or report of hot water loss to the municipality's department of health. In extreme cases, prolonged lack of hot water in food establishments can even result in the revocation of their business license! Since it's important to be aware of your water heater's functionality and municipal health code requirements, let's see an example...

Example of a Preventative Maintenance Flush on Rinnai Tankless Water Heaters

Chicago Health Code Requirements for Hot Water in Food Establishments

Below are some excerpts from the City of Chicago's Health Code requirements for hot water in food establishments:

Lack of hot running water is considered a Priority Violation
"Priority violations create an immediate health hazard that carry a high-risk of causing food-borne illness. Priority violations must be corrected immediately; if they cannot be corrected immediately, the license will be suspended, and the food establishment must close. Once the violations are corrected, the food establishment operator must sign an affidavit stating the violations have been corrected, and schedule a follow-up inspection All violations must be corrected in order for the establishment to reopen" ( City of Chicago )

If your establishment has a Liquor License (regardless of whether you sell food):
"[The licensee] shall keep and maintain the licensed premises equipped with hot and cold water and adequate washing and sanitizing facilities for the cleaning of glasses and service utensils, shall provide adequate toilet facilities, and shall comply with the health and sanitary requirements of the Municipal Code of Chicago and the rules of the Department of Health" ( City of Chicago Municipal Code, §7-38-065, p. 34 )

If you are a mobile food dispenser (i.e., food truck) that:
"engage[s] in a final preparation step [... your vehicle] shall be equipped with a hand washing sink and an adequate supply of running hot and cold water . The water storage tank shall be self-draining and cleaned and flushed not less than twice in each six-month period " ( City of Chicago Municipal Code, §7-38-132, p. 40 )

Reactive Maintenance in the Food Industry

In our experience, reactive maintenance (i.e., leaving the water heater unmaintained until an issue occurs) is one of the top contributing factors to our food industry clients' emergency water heater replacement; not only is this inconvenient, but also results in unexpected business expenses. We have seen numerous clients in the food service industry lose revenue, receive municipal health code violations, and experience the financial burden of unexpected emergency repairs. As a result, we even wrote a short article in collaboration with Food Industry News because we're just that passionate about Preventative Maintenance Services (a.k.a. PMs ). Developing a preventative maintenance program is an easy way to invest in the longevity of your restaurant, food packing plant, or food processing plant.

Benefits of preventative maintenance (proactive maintenance):

Decreasing the risk of emergency repair
Finding and repairing previously unnoticed issues
Increasing equipment life expectancy
Increasing energy efficiency
Improving building and equipment safety
Providing you with peace of mind
Maintaining your commercial water heater or boiler's warranty*
*In some instances, proof of preventative maintenance may be required by your unit's manufacturer to file certain types of warranty claims

REAL TALK: THIS WAS A RESTAURANT'S WATER HEATER WHEN THEY CALLED FOR PREVENTATIVE MAINTENANCE

Here's an example of reactive maintenance. Take this set of swordfish burners on an A.O. Smith BTR unit at a restaurant we serviced: before maintenance, they were filled with dust and rust particles, hinting that there was a greater issue with condensate dripping down into the burner tubes... During the restaurant's preventative maintenance service, the technician was able to clean the burners so that the unit was able to operate as efficiently as possible, but also discovered a previously unnoticed hole in the side of their unit; had the restaurant partook in a regular maintenance program, these issues would have been diagnosed sooner.

Properly Sized Commercial Water Heating Systems:

An Often Overlooked Issue That May Be Diagnosed During Your Preventative Maintenance

More so than residential water heaters, it is essential that your restaurant or food processing plant has a hot water system that is properly sized to meet your hot water needs. Even a smaller dine-in restaurant may need consistent production of hundreds of gallons of hot water for food preparation, dishes, and proper sanitization; in this instance, a small 40 gallon water heater would not be able to meet the demand. Similarly, a food processing plant may need thousands of gallons of hot water to clean the production plant floor on a daily basis; in this case, a single 100 gallon water heater would not be sufficient.

So, what does preventative maintenance have to do with having a properly sized commercial water heating system?

A common issue we find with many restaurants is that they have a single 100-gallon water heater that is supposed to be simultaneously supplying hot water to numerous fixtures; this may not appear to result in an immediate threat to the water heater's functionality, but overuse can lead to premature burnout and replacement. During preventative maintenance service, our technicians will review the fault occurrence or error code history to ensure that all issues have been resolved and to better understand any water heater issues you may be experiencing.

Since most commercial water heaters have a user friendly display screen, they are best know for being self-diagnosing (i.e., if there is an error code it will be clearly listed on the display screen). However, they are also tracking the water heater's usage history.

Each time your commercial water heater ignites, its internal computer system is keeping track and will provide a usage summary; this summary will estimate the number of years your water heater has been in use.

In restaurants, we tend to see units that have an ignition reports that estimate the unit to be double or triple its actual age due to overuse of an undersized water heater . One restaurant client was overusing a two year old water heater so much that the ignition report said it had seven years of use! This client burned through their undersized units so quickly that they had to replace two expensive commercial water heaters less than three years after installation.

Key Takeaway: Preventative maintenance ensures an experienced individual is examining the efficiency of your business' water heater because fault occurrence histories may be hiding greater issues.

Bottom line: by having regular preventative maintenance, you can also ensure that your water heater is not being overworked to meet your business' hot water needs.

Ready to Start Thinking about your business' commercial water heater? Start here with our SOP Pages.

Whether you are ready to commit your business to a preventative maintenance contract or are still deciding if there's room for annual maintenance in the budget, you can still be proactive about how your team approaches loss of hot water:

Click the link button below and subscribe to our e-mail list
Receive a copy of our free commercial water heater SOP pages
Click the link to our Canva template and customize your water heater SOP pages by following the prompts

What SOP prompts are inside the guide?

Internal water heater repair delegation: decide which team members are responsible for
Documenting basic information for your water heater: location, model number, serial number, and more
On site logistics for service providers
Tips for requesting commercial water heater repair
MORE!

Key Takeaways: Preventative Maintenance and the Food Industry

Different Types of Water Heaters

Wed, 14 Dec 2022 15:00:02 GMT

Water Heater Options

Do you need a water heater replacement in your current home or a residential water heater installation for a new construction? The right water heater can ensure that the building receives reliable hot water efficiently. You have a lot of choices, and the options can overwhelm you at first. Learn a little more about the different types of water heaters to determine which water heater makes the most sense for your household.

Gas Water Heater

Over 50% of American homes use a gas water heater , making it the most popular fuel type available.

Gas water heaters use a gas burner to heat the water, releasing toxic fumes through one of the following ventilation systems:

Atmospheric vent - standard, common ventilation that consists of a vertical vent connecting to the main ventilation system

Power vent - fan-assisted vertical or horizontal ventilation

Direct vent - ventilation led outside through an exterior wall or a roof

Gas water heaters tend to heat water quickly and effectively, and they still operate during a power outage (assuming a pilot light instead of an electric ignition). Gas also costs less than electricity. However, gas water heaters often cost more than electric water heaters upfront.

Natural Gas Water Heater

Natural gas is the most common type of gas used to power a gas water heater. It’s one of the least expensive options available, but it’s also inconsistent and one of the least eco-friendly options.

Natural gas water heaters require an operational gas supply to the home. While most homes have a gas connection, those without may want to look into other options instead of paying the expense of installing the new gas line.

Propane (LP) Water Heater

Classified as a “renewable energy source” , propane mining isn’t as harsh on the environment as natural gas mining. Furthermore, we mine most propane domestically instead of buying it from other countries, making it less expensive to transport and unaffected by tariffs. Propane costs more than natural gas, though.

If you want to utilize propane, you will need to buy the appropriate hot water heater unless your current gas water heater includes a conversion kit to switch the unit from natural gas to propane.

Electric Water Heater

Electric water heaters are the second most popular water heater option available.

Electric water heaters generally offer better energy efficiency than gas water heaters and cost less upfront, but they don’t produce hot water as quickly.

The number of households with electric water heaters increases year after year to the point that they may eventually outnumber gas water heaters.

Electric water heaters heat water using electric heating elements. Modern electric water heaters contain two heatin g elements, therefore they also contain two thermometers - one to control each heating element.

Heat Pump Water Heater

A heat pump water heater offers extremely high efficiency. Heat pump water heaters move existing heat to warm up water instead of creating new heat, allowing it to get those high efficiency ratings.

Heat pumps require a significant upfront investment and have strict installation requirements.

Hybrid Water Heater

A hybrid water heater allows users to switch between electricity and heat pump settings. The heat pump setting should work in most situations, but the owner may switch to electricity during periods of high demand.

Hybrid water heaters only offer heat pump and electricity options - not gas. If you strongly prefer a gas water heater, you should look outside of heat pump water heaters.

Solar Water Heater

A solar water heater collects energy from the sun to warm water. Consumers can choose between an active solar water heating system or inactive solar water heating system, along with numerous other options.

Solar water heaters offer efficiency rates comparable to the rates of a heat pump water heater (with as much if not more of initial investment requirement). Solar water heaters usually include a backup energy source, which can be either electricity or gas.

Indirect Water Heater

An indirect water heater uses heat from an existing boiler or furnace to heat water running through a heat exchanger inside of the water heater.

Indirect water heaters often offer better energy efficiency than a conventional water heater (assuming it’s connected to a high efficiency boiler) and don’t require additional ventilation, however, they also require a storage tank.

Tank Water Heater Vs. Tankless Water Heater

The vast majority of residential water heaters use a water storage tank. Others heat water on demand to eliminate the need for a tank.

Tankless water heaters come with a number of benefits over conventional water heaters:

Compact size - a tankless water heater comes in a much more compact size, which fits in more places throughout the house.

High energy efficiency - tankless water heaters provide on average improved energy efficiency compared to a storage water heater by 8% - 14%.

Endless hot water - no cold water once you run out of cold water in the storage tank.

Longevity - a storage tank water heater last 10 - 15 years, while a tankless water heater lasts 20+ years.

You will have the option to choose among an electric tankless water heater, condensing gas tankless water heater, and non-condensing gas tankless water heater.

Condensing tankless gas water heaters use heat from the operation process to contribute to the water heating, allowing for higher energy efficiency. A condensing water heater can do this with the help of a second heat exchanger. Non-condensing units have energy efficiency rates similar to that of electric water heaters.

Residential Water Heater Vs. Commercial Water Heater

All buildings need water heaters, whether they are residential, commercial, or industrial. Residential water heaters typically serve single-family homes, some small multi-family dwellings, or small commercial properties. Larger commercial buildings, apartment complexes, and warehouses will likely need a commercial water heater or boiler.

Commercial water heaters require more energy than residential water heaters, as well as further considerations for installation and maintenance. For further information on commercial water heaters, be sure to check out our article series on commercial water heaters: Water Heater 201 .

U.S. Water Heating Solutions

Whichever new water heater you choose, U.S. Water Heating Solutions can offer you an array of services, from water heater installation to water heater maintenance programs and water heater repair throughout the duration of the life of the water heater.

Contact U.S. Water Heating Solutions at 833-879-4776 or request a quote to learn more.

Pros and Cons of Hot Showers

Mon, 12 Dec 2022 15:00:05 GMT

Advantages and Disadvantages of Hot Showers

A cold shower in the morning exhilarates some people and wakes them hot. Other people prefer showers so hot that it can almost burn the skin. But what does the science say about it? Learn more about the pros and cons of hot showers over cold showers.

Pros of Hot Showers

Hot Showers Relax the Muscles

People who experience tense muscles on a regular basis will find that a hot shower relaxes the muscles, especially after a strenuous workout .

Hot Showers Clear the Pores and Sinuses

The body contains numerous small pores throughout the skin. When these pores get clogged, it can result in oily skin and acne. Hot showers can help rinse out these pores, assisting in clear skin.

Hot water can also help relieve stuffy sinuses, similar to how it helps to breathe in steam from a pot of water when you feel sick.

Hot Showers Feel Great

Ultimately, more people prefer how hot showers feel compared to cold showers. They’re just more comfortable, especially in the winter.

Cons of Hot Showers

Hot Showers Dry the Skin

Hot showers can dry the skin by removing natural oils , leaving the skin itchy and flaky. For people with certain pre-existing dry skin conditions, such as eczema, hot showers may exacerbate the condition.

Hot Showers Can Burn the Skin

Naturally, hot water can eventually burn the skin, especially if the user sets the temperature over 120°F . When temperatures reach 150°F, they can scald the skin with third degree burns after only 6 seconds.

Hot Showers Cost More Money

Hot showers cost more money than cold showers, because they require more energy from the water heater. The higher the temperature and the longer the showers, the higher the utility bills.

Pros of Cold Showers

Cold Showers Increase Blood Circulation

Cold showers can create energy, and that’s because it literally gets the blood flowing due to its impact on the circulatory system.

The perceived i ncrease in energy is one of the main reasons researchers found 91% of study participants starting a new cold shower routine wanted to continue with it.

Cold Showers Numb Pain

A 2014 study found that cold showers create the reduced pain response known as stress induced analgesia (SIA) . The cold water works as a stress stimulus that produces SIA, reducing feelings of pain.

Cold Showers Cost Less

You can save quite a bit of money by choosing a cold shower over a hot shower. The lower the temperature, the less it will cost.

Cons of Cold Showers

Cold Showers Aren’t Comfortable

Cold showers aren’t as agreeable as warm or hot showers. At least, at first. The body does get used to cold showers over time.

Cold Showers Can Hinder the Immune System

Cold water shocks the body. This isn’t only uncomfortable, but it also shocks your body’s internal system. Specifically, your immune system . This is especially true for people already fighting a bug.

Your body’s immune system is the part of the body that fights foreig n pathogens, keeping you healthy. When your immune system is diminished, you have a better chance of getting sick.

Cold Showers Lower Body Temperatures

Cold showers lower a person’s body temperature. The cooling effect can be a welcome relief before going to bed on a hot, summer night. During the winter months, however, reduced body temperatures can leave someone susceptible to hypothermia .

What’s the Optimal Shower Temperature?

The optimal shower temperature varies based on skin, local climate, and personal preference. However, there are a couple of things you can consider:

Opt for a lukewarm temperature
Moisturize after hot showers
Avoid cold showers in the winter and when sick

Buy a showerhead with advanced temperature control

U.S. Water Heating Solutions

Whatever temperature you like your showers, we at U.S. Water Heating Solutions can help you get hot water (or warm water) you can rely on.

We provide a wide range of services for both residential and commercial water heaters, including:

Water heater repair
Water heater installation
Water heater preventative maintenance
Water heater replacement
Water heater warranty services

Contact U.S. Water Heating Solutions to get a quote today!

U.S. Water Heating Solutions Opens Tech Training Center

Fri, 09 Dec 2022 21:19:57 GMT

The Technical Training Center Launch

When our company first began in 2018, we only had 5 employees and a small office space; back then, the converted space we're finally revealing in this article was actually an office space for another business. As our company slowly began to grow, we also began expanding our office and warehouse spaces. When we first gained access to this former office in 2019, it was in need of cleaning, repairs, and reorganization. Later that summer, we began moving into our soon-to-be secondary warehouse space which was used as a storage facility for our flat rate installation collaboration with Laskowski Ace Hardware . Although we were beyond happy to physically see our company growing, we began to wonder if it was also the perfect time to start thinking more seriously about the training center we discussed creating in early 2018...

Photos courtesy of: Cary Miller , VP of Food Industry News

Our training center's mission is to provide our technicians with more opportunities for one-on-one and hands-on training on a wide variety of models from manufacturers like A.O. Smith, Bradford White, PVI, Rheem, Richmond, Ruud, etc. Although we had a rigorous training program and will continue to send team members to manufacturers' training seminars (such as Raypak training and PVI Industries training earlier this year), our new training center fills a logistical gap that often affects training: availability and scheduling. Manufacturers' training programs provide key insights: factory tours, classroom learning, and hands-on learning; however, training seminars may only be available select times throughout the year and technicians may be unable to attend for a variety of reasons. This posed a new challenge for our team during the pandemic.

Having been deemed an essential business, the need for water heater repairs drastically increased. Our team continued to grow, but in-person training opportunities completely ceased out of caution. With team members eager to learn more and safety concerns in mind, we decided it was time to revisit the training center discussion.

Senior Technician, Field Staff Supervisor, and Training Program Coordinator, Kirk Warren, worked alongside our management team and HVAC Division to plan and build this training center, which is the first of its kind. At present, we have 11 fully functioning units: 9 water heaters, 1 boiler, and 1 combi boiler (which has the ability to heat water and serve as a heat source in residential settings); a majority of these units were donated by the manufacturers themselves, listed below.

Each unit can be individually controlled, virtually enabling the trainer to replicate almost any issue a technician may encounter in residential or commercial settings: gas pressure issues, negative air pressure, faulty gas valves , faulty hot surface igniters, etc. The benefit of having such a training center provides our team members with the opportunity to diagnose and repair units they may not see in the field with their trainer in a low risk environment.

P.S. Since our internal beta launch and first training sessions, we have also received an additional unit from PVI Industries and were able to procure a used Bradford White commercial water heater in a recent changeout , for technicians to gain even more experience!

Thank you to These Organizations for Donating Units to Our Training Center:

Training Center Details

At present, our training facility is currently open to the public on a limited basis. We offer educational tours for friends of Food Industry News by appointment; for educational tour inquiries please contact us . Training sessions are currently closed to the general public and only available to U.S. Water Heating Solutions team members. If you are a plumber or HVAC technician interested in joining our team, you can find our Service Technician Position information here .

In January of 2023, we will begin planning future programming which will be announced as opportunities become available.

Our training center was also featured in the December issue of Food Industry news !

Training Center Panorama

Plastic Pipes vs. Metal Pipes

Tue, 06 Dec 2022 14:30:34 GMT

Does My Water Heater Require Metal Pipes or Plastic Pipes?

In plumbing, there are two main types of piping: metal piping and plastic piping. Each type of pipe has specific use cases and the pipe material you choose can have a serious impact on water heater safety and hot water system operations. Let's talk a little more about the different pipe material options to help you select the right material for your water heater installation .

Types of Metal Piping

Copper Pipe

Copper is strong and attractive, so it’s been used to make pipes for thousands of years. However, it’s also expensive and difficult to mine, meaning it doesn’t coincide with an eco-friendly lifestyle. Plus, copper pipe can corrode over time , as with other metal piping.

Prior to copper piping, brass (a copper alloy with similar features to copper piping) was originally used in plumbing systems. Unfortunately, many brass pipes contain lead, which can lead to health problems when used for potable drinking systems, as evidenced by a 2010 study from Virginia tech ; a red hue in the color indicates a higher concentration of copper and lower likelihood of lead in the material.

Steel Pipe

Steel is probably the most popular metal used in tubing because of its durability and resistance to rust . There are different grades of stainless steel based on thickness and manufacturing processes. High-end grade stainless steel is typically stronger than other metals and holds up to corrosion better, although it can be expensive.

You will see that there are two main types of steel piping: galvanized steel pipe and stainless steel pipe. Galvanized steel refers to steel that includes a zinc alloy coating and were a popular choice for domestic potable water systems, but they pose a potential risk for lead in the water according to the EPA .

Cast Iron Pipe

Cast iron pipes (not to be confused with their successor ductile iron pipes ) are the strongest and most durable pipes available. However, they’re also extremely heavy and unsuitable for drinking water due to the iron in the material and rust from corrosion (cast iron corrodes more quickly then other metals).

You may find cast iron pipes underground or in industrial settings, but most cast iron pipes get replaced with another material, such as plastic, when the time comes.

Types of Plastic Piping

PVC Pipe

PVC is a popular type of plastic material used in piping. Like all plastic piping, it doesn’t succumb to corrosion when it encounters water and oxygen. While inexpensive, strong, flexible, and versatile, it has its drawbacks, too. For example, it doesn’t hold up well to UV rays or heat. It also can’t be recycled and is not a popular option for water supply lines. There is also an ongoing debate about whether plastic piping is actually safe .

PVC piping comes in 2 thicknesses: Schedule 40 PVC piping and Schedule 80 PVC piping with Schedule 80 PVC pipe being the stronger and more expensive option.

CPVC piping includes a higher concentration of chlorine, making it suitable for hot water. Of course, CPVC costs significantly more than standard PVC piping.

PEX Pipe

PEX is another popular type of plastic piping, known for being strong, heat-resistant, and corrosion-resistant, making it extremely useful in plumbing; some plumbers even prefer PEX over copper , largely because of its flexibility and affordability. PEX uses compression fittings, which require a specialized tool. Because these fittings eliminate the need for glue, PEX is great for areas without proper ventilation.

However, PEX pipes are not recommended for outdoor use. Like PVC, it deteriorates when exposed to UV rays and cracks when exposed to cold temperatures.

At the local level, the use of PEX is permitted or denied by your municipal code. Some local plumbing codes may allow PEX to be directly connected to your water heater or may require a combination of copper and PEX with a minimum run of copper pipe connected to the water heater's inlet and outlet, then connected to PEX.

High Density Polyethylene Pipe (HDPE Pipe)

HDPE pipe is a type of plastic pipe that can withstand heat and the elements, often a recommended pipe for solar water heater installations (also in Australia ) . Additionally, many types o f HDPE are suitable for drinking water based on NSF and ANSI testing standards ; you v erify whether an HDPE pipe is NSF certified if it bears the NSF-61 mark and/or the NSF mark for potable water ( see NSF Sheet on HDPE ).

HDPE pipe is considered one of the best plastic pipes available, however, it also the most expensive plastic pipe.

What Pipe Is Best For Your Water Heater?

Water heaters involve numerous types of tubing: water supply pipes/inlets, vent pipes, gas pipes, and outlet pipes for hot water. Different materials will work best at different parts of your hot water system, depending on your local plumbing/building codes, budget, preferences, and the specifics of your setup. Please note: you should also maintain consistency across your installation (i.e., you should not have copper for your inlet and PEX for your outlet).

These water heaters were not installed by uswhpro

Water Pipes

Cold Water Inlet

Copper is considered the plumbing industry standard for water heaters.

It offers neat and simple water lines, but is more costly than its plastic counterparts like PEX and CPVC.

PEX may be used for the water inlet going to the water heater, permitted your municipal code allows it. Two of the key highlights of PEX pipe are its flexibility and affordability.

PVC and cast iron pipes should not be used to reduce the risk of potential water supply contamination from the pipes themselves.

Outflow Pipe | Water Outlet

Your water heater's outflow pipe (the pipe that leads hot water out of your water heater towards other fixtures) may consist of: copper, CPVC, or PEX. All these options can withstand heat for years without deterioration.

Please refer to your municipal code when deciding on pipe materials.

Gas Pipes

Similar to the water inlet and outlet discussion, pipe for transporting natural gas or LP gas to water heaters tends to black malleable pipe. However, this may be substituted with flex lines if the local codes permit.

Vent Pipes

A gas water heater emits toxic gas (flue gas), and a ventilation system transports the gas outside. Water heater venting material is determined by the type of unit (i.e., Standard Atmospheric, Power Vent, Tankless, etc.); improper venting materials and/or vent runs will not only impact your water heater's warranty, but may also pose safety risks to anyone at your home if the flue gases (gases produced as a byproduct of regular water heater operations) containing carbon monoxide are not properly exhausted/led out of you home by the venting. Check out our mini blog series: Venting 101 Part I and Part II for more specifics on water heater venting .

In the case of non-condensing, standard atmospheric, and direct vent units the gas contains heat that can damage plastic pipes. You will need to use metal pipes.

In the case of a condensing or power vent unit, the gas escaping outside through the vent pipes is cool instead of hot, making PVC an acceptable tubing option .

Bottom Line: The water, gas, and/or venting materials for your water heater will be determined by multiple factors, but namely:

Your municipal codes
Manufacturer's installation requirements + safety recommendations

In areas where plumbing codes allow for either hard pipes or flex lines, plumbers and customers most often choose their piping material based on:

budget (copper tends to be more expensive)
aesthetic (since PEX is flexible, lines run with this type of pipe may not have as "neat" of an appearance as copper pipe)
perceived durability (since copper has been the plumbing industry standard, PEX is often perceived as being less durable)

U.S. Water Heating Solutions

Whether you need to replace a leaking supply line or modify your venting for a new water heater, it's important to choose the right material for your installation setting.

At U.S. Water Heating Solutions, our factory trained service technicians can give you the best suggestions for your water heater hookup and ensure that it adheres to all building codes and manufacturer specifications.

Contact U.S. Water Heating Solutions today to get a quote!

Why Is My Water Heater Making Noise?

Tue, 06 Dec 2022 14:28:49 GMT

Noisy Water Heaters: Causes and Solutions

Water heaters make a moderate amount of noise when they operate - that’s normal.

When the sounds become louder and distressful, you should look into the issue before the problem escalates into an expensive water heater repair or water heater replacement .

Let's talk more about water heater noises and what you can do about them.

Water Heater Noises and Their Meanings

There are a couple of different noises that may be coming from your water heater. Identifying the noise can help you diagnosis the problem. Of course, we recommend getting a proper diagnosis from a professional.

Even if there isn’t a problem with your hot water heater's functions yet, funny noises indicate that you should be on alert - a problem is sure to pop up.

Screeching/Whistling/Hissing

Water heaters often hiss when the water temperature gets too high and must escape from the pressure relieve valve. To resolve the issue, lower the temperature.

The hissing sound sometimes indicates a faulty check valve. In this situation, tighten the valves yourself. If the valve is as tight as it can be, you may need to replace the valve. Luckily, this is a relatively simple repair, and the rest of your water heater shouldn’t be impacted if you resolve the issue quickly.

If you have a gas water heater, the sound could be water getting into the gas burner or a gas leak. Turn off the gas to your water heater and have a professional diagnose and repair the problem.

Do not continue to use your water heater if you smell gas!

Ticking

A ticking noise may sound alarming at first, but it’s actually the sound of the check type valve at the top of the water heater doing its job. The check type valve prevents water hammers, which is water flowing in the wrong direction.

You can’t stop the noise in this s ituation, and the valve is required by building codes in most municipalities. Rest assured that the valve is working properly. You may be able to buy a new valve that claims to be quiet if the noise becomes a problem.

Humming/Vibrating

Humming noises often occur in electric water heaters. The humming noise in an electric water heater develops as water runs through a loose heating element, causing the heating element to shake gently inside the unit. The humming noise should stop when the hot water heater is not in use.

The heating element is the item inside of the water heater that generates heat and heats the water. It’s attached to the inside of the tank, but it can become loose after wear and tear. There are generally two heating elements in an electric water heater: an upper element and lower element.

A technician can come to your home to tighten the heating element for you. If there’s noticeable damage, the tech may replace the heating element.

Clanking/Banging/Popping

Clanking and banging noises emitting from your water heater generally indicate sediment buildup . Sometimes, people describe the sounds as a popping noise. A popping noise indicates the same thing.

All water contains minerals, such as calcium and magnesium. As water heats, it evaporates, leaving those minerals behind. The minerals accumulate inside of the unit. The sound you hear are the calcium deposits at the bottom of the tank getting heated and exploding.

You should be able to remove the sounds by flushing the water heater. Flushing the water heater involves running water through it repeatedly at full force, forcing the sediment buildup out. Fill the tank and empty it over and over again until you no longer see mineral deposits flow out with the water. Tankless water heaters require a subversive water pump to flush it out. You should flush your water heater at least once a year - more if you have hard water.

These sounds can sometimes indicate a water hammer , which is when water flows the wrong wa y through a pipe. Since water hammers can cause serious damage to your plumbing, it’s important to install a water hammer arrester or check valve as soon as possible to prevent the problem in the future.

Shaking Water Heater

If your water heater is literally shaking, that may mean that the pressure inside the unit has reached unsafe levels. Heating water creates pressure. If you have your water heater set at temperatures higher than recommended for standard residential use or sediment buildup impact the temperature sensor, the pressure can buildup. There’s a pressure relief valve designed to release excess pressure. If the pressure relief valve breaks, the pressure will not have anywhere to go. While rare, the water heater can eventually explode if not treated.

In the case of a shaking water heater, turn the unit off immediately. Flush the water heater, ensure you have a working pressure relief valve, and keep temperatures at 120°F or lower.

U.S. Water Heating Solutions

Whatever noise your water heater is making, U.S. Water Heating Solutions has a resolution for you!

Factory-trained techs will come to your home to diagnose and resolve the problem. We even have the most popular parts on hand when we arrive. After you resolve the issue, be sure to sign up for preventative maintenance to ensure that the problem doesn’t come back.

Remember to talk to the manufacturer first if your water heater still falls under warranty . Then, contact U.S. Water Heating Solutions to schedule an appointment for your repair.

U.S. Water Heating Solutions Technicians Attend PVI Training

Sat, 03 Dec 2022 21:23:54 GMT

PVI Start-up Training - Fall 2022

In addition to our first in-person event sponsorship since 2019 (a.k.a. the 3 ^rd quarter Shmoozefest back in September), this fall also provided our team members more commercial training sessions at PVI ; we last sent now Senior Technician, Jack S., along with two other team members back in 2019 . In late October 2022, Michigan Field Staff Supervisor, Max D. and Illinois Regional Service Technician, Seil S., had the chance to attend PVI start-up certification training in Fort Worth, Texas. Our HR and Logistics teams had been planning to send both team members to multiple commercial training courses over the last two years, but availability was severely limited by the pandemic. With training opportunities slowly becoming available, we knew it was the perfect time to send Max and Seil.

PVI is part of the Watts brand family, which is known for being at the forefront of pressure relief valve development for hot water systems; PVI is most well-known for being “the only ASME-code water heater manufacturer who builds pressure vessels and heat exchangers from duplex stainless steel, AquaPLEXⓇ.” In other words, their tank linings are made from a signature blend of stainless steel for ultimate corrosion prevention and durability. PVI is also known for their Dynamic Water Heating™️ Solutions, which enable commercial clients like hospitals and schools to find equipment that is sufficiently large, durable, and can function with a vast array of energy sources. PVI Industries even won the 2014 Texas Environmental Excellence Award for Pollution Prevention because of their AquaPLEX design, which reduced their production waste to a fraction of former 1.5 million pounds of annual production waste.

Michigan Regional Field Staff Supervisor Max (L) and Illinois Regional Technician Seil (R) pose in front of Watts/PVI Industries headquarters

The PVI Training Experience

Commercial start-up trainees spend two days on site at PVI headquarters in Fort Worth. The training begins with an exclusive factory tour, where technicians actually have the opportunity to walk the manufacturing floor and see the step-by-step tank fabrication process. Following the factory tour, trainees head to the classroom for lessons on the installation manual and start-up requirements, followed by hands-on training lead by some of PVI’s most experienced product engineers. Max and Seil had unique hands-on training with units from some of PVI’s most popular units, including: Conquest 100, Conquest 130, Power VTX, and Turbopower 96. Trainees review the sequence of operations for the units and have a chance to diagnose issues they are likely to see in the field. Max’s favorite part of training was “getting a chance to meet new people and receive some fantastic training from knowledgeable people,” as a Detroit native, he also “loved the food in Texas!”

Fun fact: Unlike traditional residential tank type water heaters which are mass produced, some PVI water heaters are made to order, typically if they operate with an intake of a million BTUs or above; many of PVI’s clients have water heating systems that are customized for their specific needs, meaning their units are shipped directly from the factory to the customer for installation and start-up.

What is a Commercial Start-up?

In the commercial water heater industry, many manufacturers require a commercial start-up to begin warranty coverage. The end user, for example, a hospital, school, or retirement home will typically have their maintenance engineers or an outside plumbing company install the water heater. The manufacturer will then appoint a third-party company whose employee(s) have been start-up certified to visit the site; this external company will then verify that the unit has been installed to manufacturer’s specifications. In the event that there are any issues (a very common one being inadequate gas pressure), the technician documents said issues in writing and by photo; they will also provide the installer with a write-up of suggestions to rectify the issues. At the end of the document, the technician signs off on their findings, approves or disapproves the start-up, and submits the paperwork to PVI.

Why are start-ups important?

Commercial water heaters are an investment and must meet specific installation requirements in order to operate properly. PVI (and other commercial water heater manufacturers) want to ensure that your unit is properly installed prior to the unit being in operation; thus, if there are any issues with the unit in the future, they can easily rule out installation issues as a cause or they will have documentation of previous issues on site from failed start-up attempts. In the event that a client’s installation fails the start-up, they will not have an active warranty until the appropriate repairs have been made.

What makes PVI Start-Up Certification Training so special?

PVI start-up training is one of the most prestigious opportunities for our team members because of the experience level required for training consideration. Although all water heaters and boilers’ sequence of operations have some overlap, each manufacturer has their own nuances and installation requirements. Because PVI works exclusively with commercial clientele and has a unique manufacturing process, we require our technicians to have a minimum of two solid years of commercial diagnostic experience prior to attending this specific training. Now that two more of our technicians are officially certified to perform PVI start-ups, they will continue to receive hands-on training with our two most Senior Technicians.

At present, U.S Water Heating Solutions is the only known PVI start-up certified company in the state of Illinois and in the Detroit area in the state of Michigan. We currently stock a limited selection of PVI parts and are actively accepting service requests for PVI water heaters.

Be sure to stay up to date with us for our upcoming announcement on Friday, December 9 ^th and our upcoming launch of Water Heater 201, an educational article focused on commercial water heaters, launching Friday, December 16 ^th .

Should I Repair Or Replace My Water Heater?

Wed, 23 Nov 2022 15:00:00 GMT

My Water Heater Needs Service: Should I Repair It or Replace It?

When your broken water heater requires a repair you have two options: repair the water heater or replace the water heater. A repair can save money but only if the unit doesn’t constantly need new repairs.

How can you tell whether to repair your water heater or splurg e for a new unit when you have a water heater problem? Well, there are a number of factors to consider. Learn more about whether you should repair or replace your water heater.

When to Get a Repair Over a Replacement

The following situations usually only require a simple diagnostic and repair appointment as opposed to a complete water heater replacement.

Faulty or Malfunctioning Part(s)

Your water heater contains several control valves that manage the flow of water into and out of the water heater.

Some of the valves on your water heater include:

Drain valve
Temperature and pressure relief valve (T&P valve)
Gas valve | Gas water heaters only

Valves can eventually become loose or damaged. Be sure to check each of the aforementioned valves' functionality as part of the water heater's annual preventative maintenance.

If the valve leaks or stops functioning, it valve probably requires replacement. Luckily, these are easy fixes for any water heater technician.

Faulty Heating Element

Heating elements are responsible for heating the water in an electric water heater. The heating elements screw into the hot water tank. When the heating elements are not installed properly or are exposed to hard water, they will not function properly. If the heating element becomes filled with sediment, it will not reach full temperature; depending on the amount of build-up on the element, it may even begin to disintegrate. A technician can easily replace the damaged heating element with a new one. Remember that most residential water heaters have two elements and two thermostats.

Sediment Buildup

Water contains minerals. When water evaporates, it leaves the minerals behind in your water heater tank. The mineral deposits accumulate until they become big enough to damage components inside of the tank or hinder water flow.

Minor sediment buildup happens naturally. To eliminate minor sediment buildup , get annual preventative maintenance, which includes flushing the water heater to remove the sediment buildup.

When to Replace Your Water Heater Instead of Getting a Repair

These problems generally require a water heater replacement and may not see full results from a hot water heater repair.

Advanced Sediment Buildup

When sediment buildup accumulates for years, it will start to impact the structure and performance of the water heater. It will create higher pressure levels inside of the tank and eventually will cause components inside of the tank to malfunction. At a certain point, the sediment buildup impacts the entire system, meaning even if one repair solves the problem, another repair is probably shortly behind.

Rusting

Corrosion occurs naturally to metal material, such as the material that makes up a water heater tank. Although the inside of a water heater is coated with a material to prevent corrosion, some parts inside of the unit and the unit's exterior may still be corrode and become rusty; corrosion occurs faster than normal when the material comes into constant contact with water.

Leaking Water Heater:

Drain Valve, T&P Relief Valve, and Tank

Leaks from the drain valve generally only require ensuring the drain valve is fully closed or replacing the drain valve itself. If your water heater originally had a plastic drain valve, you may want to consider upgrading to a brass drain valve to increase durability and to ensure that the plastic threading will not become stripped during installation.

Leaks from the T&P Relief Valve often indicate an increase in pressure inside the unit. In most state plumbing codes, T&P Relief Valves are a safety requirement for water heaters, but should not be the only device responsible for dispersing excess pressure; in addition to the T&P Relief Valve, your water heater should also have a Thermal Expansion Tank .

Leaks from the water heater tank itself, though, are a different story. When a water heater leaks from the tank, it means that pressure or corrosion has caused the tank material to deteriorate. These leaks cannot be patched. The whole tank will need to be replaced.

Note: A submerged or flooded water heater should also be replaced rather than repaired.

Prolonged Age

Storage tank water heaters may last up to 15 years. Tankless water heaters last 20+ years. Of course, these figures assume that the water heater received regular maintenance and regular water quality (soft water as opposed to hard water).

When a water heater breaks down past its life expectancy, a repair may fix it temporarily. However, another repair will inevitably follow.

After a certain number of years (usually about 7 to 8 years), it’s simply best to replace the water heater for a new model. The reason is that the cost of repairs may be equivalent to or near the cost of replacement; if you repair an older water heater, there is no guarantee that it will continue to operate without additional problems, but a new water heater will come with a manufacturer's warranty .

Low Efficiency

When water heaters deteriorate, they won’t retain heat as well as they did when new. You will know based on your utility bills. If the utility bills get higher than anticipated for the season and the energy bill continues to increase with no clear reason why, a replacement water heater may save you money in lower utility bills.

When looking to replace an old water heater, consider an efficient tankless heater or ultra efficiency heat pump water heater.

U.S. Water Heating Solutions

We offer both water heater repair (warranty and non-warranty), water heater replacement, water heater installation, and water heater maintenance.

Our factory-trained techs will explain your options to you and move forward in the best way possible.

Ready to get water h eater service? Contact U.S. Water Heating Solutions at 833-879-4776 .

Guide to Water Heater Efficiency

Mon, 21 Nov 2022 15:00:03 GMT

Should I Get a Water Heater Repair or Replace the Whole Water Heater?

A family of 4 typically spends $200 a year to heat their water with a natural gas water heater and $450 a year to heat water with an electric water heater. The amount varies based on usage and the efficiency rating of the water heater. Homeowners can save themselves a lot of money by choosing a water heater with a high efficiency rating.

In this article, we will explain everything you need to know about water heater energy efficiency as well a s how to keep your water heating costs down.

How Do We Determine Water Heater Efficiency?

Old water heaters received an Energy Factor (EF) rating to determine efficiency. The higher the EF, the more efficient the unit.

After June 12, 2017, manufacturers switched to the Uniform Energy Factor (UEF) for increased accuracy and consistency. SImilar to the old system, the higher the UEF, the more efficient the hot water heater. In this article, we will use the modern UEF rating.

In order to determine a unit’s UEF, the unit is placed into one of four categories or “bins”:

Very small
First Hour Rating (FHR): < 18 gallons (tank)
Gallons Per Minute (GPM): < 1.7 (tankless)
Low
First Hour Rating (FHR): 18 - 51 gallons (tank)
Gallons Per Minute (GPM): 1.7 - 2.8 (tankless)
Medium
First Hour Rating (FHR): 51 - 75 gallons (tank)
Gallons Per Minute (GPM): 2.8 - 4 (tankless)
High
First Hour Rating (FHR): > 75 gallons (tank)
Gallons Per Minute (GPM): > 4 (tankless)

You can only accurately compare UEF ratings between two water heaters in the same bin.

UEF measures FHR with a 125°F outlet water temperature. UEF measures GPM assuming a temperature rise of 67°F.

What Is an Energy Efficient Water Heater?

You can trust tankless water heaters, heat pump water heaters, and solar water heaters to operate efficiently with heat pump water heaters and solar water heaters producing the best results. If you see the Energy Star sticker on the product, you can rest assured that the unit meets specific criteria regarding efficiency.

Tankless Water Heaters

Homeowners can choose from a variety of tankless water heaters:

electric tankless water heater
condensing gas tankless water heater
non-condensing gas tankless water heater

Electric tankless water heaters offer consistently high efficiency. However, they don't produce hot water at the same rate as gas tankless water heaters.

Non-condensing gas tankless water heaters offer greater efficiency than most storage tank gas water heaters. Condensing gas tankless water heaters produce greater efficiency than non-condensing units as they use a second heat exchanger. Condensing units can reach efficiency levels as high as .96 UEF.

Ready to upgrade to tankless ? Get a quote from U.S. Water Heating Solutions today!

Heat Pump Water Heaters

Heat pump water heaters move heat instead of creating it, allowing for high efficiency.

Heat pumps work similarly to a refrigerator in reverse.

Most heat pump water heaters come as a hybrid unit, meaning they can operate as a heat pump water heater when appropriate. Alternatively, it can operate as an electric water heater when the demand calls for it.

Read more about heat pump water heaters in our blog post!

Solar Water Heaters

Solar water heaters use energy from the sun to heat water. During extended sunshine, solar water heaters can operate 100% efficiently. However, the unit must use a backup to produce hot water when there isn't as much sunlight.

There are two main types of active solar water heating systems: direct circulation systems and indirect circulation systems.

There are also two types of inactive solar wa ter heating systems: Integral collector-storage passive systems and Thermosyphon systems.

Learn more about solar water heaters through the Energy Department website!

Energy Star Products

In order to guarantee an efficient water heater, you can look for the Energy Star sticker.

The US Environmental Protection Agency grants the Energy Star label to products that run efficiently. Some homeowners may even get tax credits for buying Energy Star products!

Energy Star establishes clear criteria for water heater products in order to get the Energy Star sticker based on the type of water heater you have. When the product meets the following criteria, it can display the sticker:

How Much Will I Save With a High Efficiency Water Heater?

To establish how much you will save, compare your old water heater with your new water heater. The larger the discrepancy between the old water heater’s UEF and the new water heater’s UEF, the more money you will save.

Upgrading to a tankless heater will save anywhere from 8 - 34% on water heating expenses.

Energy Star claims that a heater pump water heater can save as much as $470 per year for a family of four and $4500 over the life of the water heater.

A solar water heater can save 50 - 80% on water heating costs.

The longer you have the new, efficient water heater, the more of a return you will get.

How To Improve Water Heater Efficiency

Follow these simple tips to improve water heater efficiency when you notice your utility bills increasing unexpectedly:

#1. Insulate your water heater and the pipes connected to your water heate r

If you have a storage tank water heater, it may experience standby heat loss. Additional insulation will increase the unit’s thermal efficiency.

#2. Turn down the thermostat to the water heater

Most water heaters deliver water at a temperature of 120°F. The higher the temperature, the more energy the unit will need to heat the water. Try turning the temperature down to 110°F.

#3. Put the water heater on a timer

Purchase a water heater timer to automate water heater temperatures to reduce the thermostat when away at similar, similar to your whole home smart thermostat.

#4. Get regular maintenance

Sediment buildup naturally accumulates in water heaters. Annual preventative maintenance clears the sediment buildup from the tank, eliminating obstructions that can impact efficiency.

#5. Buy an energy efficient water heater

When it’s time to replace your current water heater, look into energy efficient options. Electric heat pump water heaters, tankless water heaters, and solar water heaters tend to operate the most efficiently.

U.S. Water Heating Solutions

When you’re ready to cut your hot water expenses, we can help!

We at U.S. Water Heating Services offer the following residential and commercial water heater services:

Water heater installation
Warranty water heater repair
Non-warranty water heater repair
Water heater replacement
Preventative maintenance
Boiler services

Contact U.S. Water Heating Solutions to get a quote today!

5 Common Water Heater Myths Debunked

Fri, 18 Nov 2022 15:00:01 GMT

Water Heater Misconceptions

Water heaters can be a complicated appliance. When questions arise, many people pick up information from well meaning friends and neighbors. However, sometimes, the information passed from neighbor to neighbor isn’t exactly accurate. We debunk the most common water heater myths to help homeowners learn the truth and make the best decisions regarding their home’s hot water system.

Myth #1. “Under Warranty” Means 100% Free Repair

If you have a water heater under 10 years old, it may still be covered under warranty . A warranty pays for the cost of premature repairs. However, there are different types of warranty coverage.

A water heater will fall under one of two types of warranty coverage:

labor, parts, and tank or
parts and tank only

The manufacturer will cover the entire repair costs for a water heater covered by a complete warranty that covers the tank, parts, and labor.

The manufacturer will cover the costs of parts for a water heater covered by a limited warranty that only covers the tank and parts, but the owner will need to cover the cost of the labor. The owner will be responsible for the cost of labor.

If you think your water heater is still under warranty, it’s important to verify warranty coverage with the manufacturer to manage expectations before scheduling water heater repair .

Myth #2. Tankless Water Heaters Can’t Satisfy High Hot Water Demands

Many people don’t know that tankless water heaters have been around almost as long as traditional water heaters. However, they only became popular more recently.

In addition to the upfront investment, homeowners often hesitate to upgrade to a tankless water heater due to fear that the smaller unit won’t satisfy the needs of a family, but tankless water heaters can indeed supply enough water for a large household or even a commercial facility.

Tankless water heaters produce water at a flow rate measured in gallons per minute (GPM). The flow rate is determined by the capabilities of the unit and the temperature rise (temperature difference between the incoming water and outgoing water). The flow rate gets spread out among all of the open fixtures connected to the unit.

A tankless water heater with 11 GPM can satisfy quite a few fixtures, depending on the requirements of the fixtures and the temperature rise.

If 11 GPM can’t satisfy a particular household’s needs, you may be able to connect an additional unit to the system. Connecting two units with a flow rate of 11 GPM increases the flow rate to 22 GPM.

Keep in mind that gas water heaters have the ability to produce hot water at a greater rate than electric water heaters. You won’t find many electric tankless water heaters that can produce water at rates greater than 7 - 8 GPM.

Myth #3. Low Maintenance Means No Maintenance

Many water heaters are advertised as “low maintenance”. This means that you shouldn’t have to perform maintenance as often as other models, but it doesn’t mean that the unit doesn’t require any maintenance.

Some of the things you should do as part of annual maintenance for all water heaters include:

Perform a visual inspection
Flush the water heater
Tighten connections
Inspect/replace the anode rod

If you fail to perform the required maintenance, your water heater may end up filled with hard water sediment buildup, which can cause the components inside the unit to malfunction.

Furthermore, without proper maintenance, the tank may succumb to corrosion prematurely, meaning you’ll need to replace the entire unit before you anticipated the expense.

Myth #4. Water Heaters are Dangerous

Some people consider water heaters dangerous, and they may have been pretty dangerous in the past, but modern water heaters have numerous safety features that protect homeowners from hazardous situations.

Some of the safety features you’ll find on most water heaters include:

ECO (Emergency cut off) or High Limit Thermal Switch

This switch is a temperature cut off, which prevents overheating by turning off the water heater if sensors indicate excessive temperature levels.

Temperature and pressure relief valve (T&P relief valve)

Hot water heaters generate a substantial amount of pressure, so they are made to withstand high pressure levels. However, there’s a limit to what the material can withstand. When pressure levels reach a certain point, the T&P valve automatically opens, allowing excess pressure (and a little bit of water) to escape.

Flammable vapor ignition resistant (FV) sensor.

Some gas water heaters use a pilot light to ignite the gas burner. Naturally, you don’t want flammable materials near the open flame. These units come with a Flammable vapor ignition resistant (FV) sensor . The FVIR sensor turns off the ignition if it detects high levels of flammable material, such as gas, carbon monoxide, or ammonia.

Gas water heater ventilation

Gas water heaters emit carbon monoxide. The carbon monoxide needs to escape so that people in the house don’t breathe it in. Therefore, gas water heaters include ventilation that transports the gas outside. For more on the importance of venting safety, see our Venting 101 Series: Part #1 and Part #1

Thanks to these safety features, serious water heater accidents very rarely happen. With that being said, it’s still best to recognize the signs of a water heater about to explode . Just in case.

Myth #5. Tankless Water Heaters Produce Hot Water Immediately

Tankless water heaters produce endless hot water. However, they don’t produce instant hot water. The water will still need to travel from the tankless heater to the fixture. For remote fixtures, this can take some time.

In order to get hot water in seconds, look for a system with a reciprocating hot water system. A reciprocating system keeps hot water constantly traveling through dedicated pipes to ensure that there’s always hot water nearby every fixture of the house.

U.S. Water Heating Solutions

At U.S. Water Heating Solutions, we aspire to clear up any confusion you may have about your water heater. We will also provide you with proper water heater services, sticking with our training instead of myths.

To learn more about common water heater myths, watch our Instagram reel ! Don’t forget to follow us!

What Size Water Heater Do I Need?

Wed, 16 Nov 2022 15:00:00 GMT

How to Properly Size a Water Heater

When a water heater is too small, it won’t satisfy your household’s hot water needs, especially during peak demand in the winter. When a water heater is too large, it ends up costing you more money in utilities every month. That’s why it’s so important to get the right sized water heater. Learn more about how to properly size your water heater.

Sizing a Tank Water Heater

Tank water heaters hold hot water in a tank where it stays warm until it's needed. Consider both the water heater capacity and the FHR when sizing a conventional tank water heater.

As the water travels out of the tank and to the different fixtures in the house, the unit fills up with new water that must get heated.

The amount of time it takes a water heater to heat incoming water is called the first hour rating (FHR). As the name suggests, the FHR represents how many gallons of water the unit can heat in an hour.

For example, one water heater may have a FHR of 20 gallons and another may have a FHR of 80 gallons. In the case of a 40 gallon tank, the first water heater will heat up 40 gallons of new water in two hours. The second water heater will heat up 40 gallons of new water in 30 minutes. While you may find exceptions, the FHR is usually lower on an electric water heater compared to a gas water heater.

Sizing a Tankless Water Heater

Tankless water heaters measure flow rate in gallons per minute (GPM) , which indicates the amount of hot water produced in a minute. The tankless heater splits the flow rate among the different open fixtures in the home.

The GPM varies based on the temperature rise, or the difference between the incoming water temperature and the temperature setting of the hot water heater. A lower groundwater temperature impacts water heating sizing significantly.

Measuring Hot Water Use

In order to determine the proper size for your new water heater, you need to know how much hot water you use in your household.

The average American household uses 138 gallons of water per household per day (gphd) . Of that, hot water makes up 45.5 gphd.

Keep in mind that your use may vary based on the amount of people in your household, hot water habits, and fixtures.

Fixtures such as shower heads and faucets use up a certain amount of hot water as they run. Older fixtures tend to have higher GPM ratings than newer, more efficient fixtures that meet WaterSense guidelines.

See the average GPM rating for various household fixtures as a reference:

Showerheads
Average - 2.5 GPM
WaterSense max - 2.0 GPM

Faucets
Average - 2.2 GPM
WaterSense - 1.5 GPM

Washing machine
Average - 31 - 40 gallons per cycle (5 GPM)
WaterSense - 13 - 15 gallons per cycle (3 GPM)

Dishwasher
Average - 10 - 15 gallons per cycle (4 GPM)
WaterSense - 3 - 4 gallons per cycle (2 GPM)

Bath - roughly 30 gallons

Calculate how many fixtures you use simultaneously during high demand times to determine the size of your new water heater.

For example, let’s consider a 3 person household that doesn’t have efficient fixtures with the following habits at night:

-1 person showers for 10 minutes

-1 person does laundry in washing machine

-1 person brushes teeth/washes face for 5 minutes

In this situation, the household will need at least 67 gallons of water or a 9.7 GPM tankless unit to support the household’s daily use.

Alternatively, if the same 3 people get efficient fixtures, they will only need a 42.5 gallon tank or a tankless unit rated at 6.5 GPM.

Tips When Sizing Your Water Heater

Use these additional tips to help you size your water heater.

Round Up Instead of Rounding Down

As a general rule of thumb, you’ll want to round up when evaluating your water usage as opposed to rounding down.

Rounding up will ensure that you still have hot water if you have guests or other reasons for above average use.

With that being said, don’t round up too much, or you’ll pay more than you should in utility bills.

Consider the Future

Living situations change. New couples have babies and adult children flee the nest. Consider how changes to your family may change your hot water demands in the future and make your decision accordingly.

How to Make the Most of a Small Water Heater

Some situations don’t justify an upgrade. If you have a new water heater just under your size requirements, you may choose to stick with the water heater until it reaches its life expectancy. While you wait to upgrade, try these tips to make the most of your small water heater.

Install a Point of Use Water Heater

A point of use water heater is a small water heater designed to offer extra hot water. It’s usually installed in an area further away from the main water heater. Smaller in size (usually not more than 10 - 20 gallons), point of use water heaters are easier to install and fit in more places than traditional water heaters.

Items attached to the point of use water heater will only use the point of use water heater. All other fixtures will use the main water heater.

Use Adjustable Water Heating Systems

Some tankless water heaters come with the capability to attach additional units to the system. You can add or remove additional units as necessary.

Install WaterSense Fixtures

Old plumbing fixtures, such as showerheads and faucets, add a vintage aesthetic to a home’s decor. However, you can find classically designed modern fixtures that use significantly less water, saving you money in utilities and attracting home buyers who prefer a Green Home.

Change Your Hot Water Habits

You can take steps to reduce hot water usage in your home to accommodate your current water heater:

Take shorter showers
Shower instead of taking a bath
Coordinate hot water use with family members
Turn off water when brushing your teeth
Use cold water laundry detergent and dish soap
Lower the thermostat on your water heater by 5 degrees

Get Regular Water Heater Maintenance

Sediment made from hard water minerals and other debris accumulate inside of your water heater. When this material builds up on the components inside the unit, it can make the unit work harder. It can also affect hot water production.

Water heaters require annual preventative maintenance to remove sediment buildup, especially as they reach the end of their life expectancy.

Ready to get the hot water your household demands?

Contact U.S. Water Heating Solutions to get preventative maintenance or new water heater installation.

Gas Valve 101

Mon, 14 Nov 2022 15:00:00 GMT

Last Updated 03.17.2025

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is a Gas Valve?

The gas valve is the temperature and gas control found on a natural gas water heater or a LP water heater. This valve is responsible for opening and closing the incoming gas to the water heater based on the temperature setting.

Some other common names you may see in place of “gas valve” include:

- Gas control

- Gas control valve (aka GCV)

- Gas control thermostat

- Thermostat*

*Although some manufacturers or plumbing professionals may refer to a gas valve as a “thermostat” or “t-stat,” please note that this is distinct from the thermostat found on an electric water heater.

What’s the Difference Between a Gas Regulator and a Gas Control Valve?

A gas regulator and gas control valve are NOT the same thing. A gas regulator is usually a secondary addition to a gas line that monitors the gas pressure before it enters a water heater or other apparatus, while the water heater’s gas control valve is a part of the water that controls the amount of gas flowing into the water heater.

Where is the Gas Valve Located?

On residential water heaters the gas valve is located at the bottom of the heater, just above the burner chamber. The gas valve can typically be seen from the outside of the water heater, as indicated by the images shown here.

Although some commercial standard atmospheric water heaters may have gas valves located at the bottom of the unit, the majority of commercial water heaters have gas valves located at the top of the unit. We will be exploring gas valves for commercial water heaters in our Water Heater 201: Commercial Water Heaters article series.

Anatomy of a Gas Valve

A water heater gas control valve may appear to be a relatively simple part based on its general description above. However, gas valves are complex, containing their own individual control boards, solenoids, and streams of communication, which enable them to oversee a gas water heater’s operation. The goal of this article is to provide a basic overview of gas control valves for residential water heaters; therefore, we will not go into detail about the interior electronic components in this article.

Temperature Control Knob | This allows the end user to set the desired temperature for their hot water. The U.S. Consumer Product Safety Commission (CPSC) recommends setting water heaters to 120 degrees Fahrenheit to prevent scalding.

- Temperature adjustments are not typically covered by the manufacturer’s warranty

Status Light | Indicates the water heater’s status as idle, heating the water, or in need of service (further information below in the What should the light on a gas valve do? Section)

Ignitor Connection | Clip for the pilot ignitor wire to connect to the gas valve for the purposes of sending electronic signals

Blower Harness Connection | A 5-pin adapter which sends a signal from a Power Vent unit’s blower assembly to the gas valve; in the event that there is an issue with the blower assembly or the venting, the adapter will send a signal to close the gas valve

Thermal Well Connection | A 3-pin adapter located inside of the thermal well that connects to the gas valve to communicate the water temperature

Thermal Well | The thermal well is a metal shank that typically comes attached to the gas valve (or may be separate from the gas valve as shown by our main gas control valve model) and goes inside of the water heater. The thermal well senses the temperature of the water, letting the gas valve know whether it needs to open to heat the water.

How does a gas valve work?

In a nut shell: The gas valve’s thermal well senses the temperature of the water inside the water heater. If the temperature of the water is below the desired temperature setting indicated by the dial on the gas control valve, the gas valve will open the gas supply line, feeding gas into the burner chamber via the burner tube (aka burner manifold tube) so that the burner will be lit/remain lit by the pilot assembly’s ignitor. During this process, the pilot assembly and thermal well send electric signals to the gas valve to ensure that the unit is operating safely, and to tell the gas valve when to stop allowing gas into the burner assembly.

What should the light on a gas valve do?

If you have an electronic gas valve with a status light, the light should normally be green or blue. Also, it should flash , typically once every four seconds, indicating that the water heater is idle; alternatively, the light may also alternate from bright to dim, indicating that the unit is heating water. If the light is off, there is no electrical power to the unit; if there is any other flash sequence or the light is red, there is likely an issue with your unit. For details regarding your specific unit, please refer to your installation manual, where you can typically find a diagnostic and troubleshooting chart; some gas valve models may also have a label with flash codes and explanations directly on their face plate.

What should the light on a gas valve do?

If your gas valve has a status light, the light should normally be green or blue. Also, it should flash , typically once every four seconds, indicating that the water heater is idle; alternatively, the light may also alternate from bright to dim, indicating that the unit is heating water. If the light is off, there is no electrical power to the unit; if there is any other flash sequence or the light is red, there is likely an issue with your unit. For details regarding your specific unit, please refer to your installation manual, where you can typically find a diagnostic and troubleshooting chart; some gas valve models may also have a label with flash codes and explanations directly on their face plate.

How do I know if my water heater’s gas valve needs to be replaced?

The most common indications that your gas valve needs to be replaced include:

- Gas valve related flash code (see Flash Code Section below)

- No hot water or inconsistent hot water (although this could be caused by many other issues)

- If you have changed the pilot assembly and still do not have a consistent flame, it is probably the gas valve

How much do replacement gas valves cost?/Are replacement gas valves expensive?

This depends on three major factors: the age of the unit, the size of the unit, and the availability of the gas valve.

The cost of a residential gas valve is typically anywhere from $110.00 to $250.00 (or more) each. Prior to contacting a service provider, be sure to check and see if your water heater is still covered under warranty ; during your phone call to the manufacturer, they may be able to confirm the diagnosis of a faulty gas valve and send you a replacement part. If your unit is still under warranty, they typically send the part for free, with the option to add expedited delivery for a fee.

The average gas valve replacement requires a technician to be on site for 45 to 60 minutes. In the event that you are responsible for the labor costs, a simple way to save some money of your service call will be to drain your water heater prior to the technician’s arrival; this way, they will be able to verify the faulty gas valve diagnosis, remove the old gas valve, install the new gas valve, re-fill your unit, check for gas leaks, and ensure that your unit is functioning properly without having to wait for the water to drain.

Common Causes of Water Heater Gas Valve Failure

Thinking your gas valve may need to be replaced? It may be more common than you think! Residential water heater gas valve replacement is one of our most common diagnosis and repair services because gas valves are one of the three most important parts on a gas water heater. Some common causes of gas valve replacement include:

How to Distinguish Gas Control Valves for Natural Gas and LP Water Heaters

Visually, you can usually differentiate the two based on the color. Electronic gas valves for a LP unit usually have a red back, while gas valves for a natural gas unit will have a black back. This is demonstrated via the images in this article using the Rheem gas valves SP20231 (NG) and SP20233 (LP). The two valves are nearly identical otherwise. The newer model Rheem gas valves have a simple face and a single dial on the top; as a result, the Natural Gas model SP20303DT has a black dial and the LP model SP20304D has a red dial (image 3).

This color differentiation for the new Rheem gas valves is NOT to be confused the color of the temperature control knob and on/off switches on electronic gas valves shown in images 1-2. Many gas valve models with status lights have red dials and switches even when they are made for natural gas water heaters or black dials and switches when they are for LP water heaters.

Example error code indicating need for gas valve replacement

The Two Most Common Gas Valve Flash Codes

Electronic gas valves will have a LED indicator light to assist homeowners and repair technicians with the diagnosis and repair process. Here are some common flash codes that indicate your unit has a faulty gas valve*

A.O. Smith Gas Valves | 8-4 Flash Code (a.k.a. Eight flashes, four flashes and three second pause) --> Gas valve fault detected = replace gas valve

Bradford White Gas Valves | 6-1 Flash Code (a.k.a. Six flashes, one flash, and three second pauses) --> check gas supply, monitor pilot and test pilot assembly’s resistance; if neither replace gas valve

*Please refer to your unit’s gas valve and installation manual for specifics, as flash codes differ by gas valve model and some error codes may be generic.

Common Misdiagnosis: Forgetting to Pay the Gas Bill

Sometimes customers think they have a faulty pilot assembly or gas valve when their pilot assembly will not light or will not remain lit. In some cases, this may actually be due to a lack of available gas supply; if you have forgotten to pay your natural gas bill or have not had a visit from your LP supplier to replenish your LP tank, your water heater will no longer produce hot water. It is possible that there is enough gas inside the gas line/gas pipe between the meter and the water heater (even after the gas has been shut off) to allow the unit to fire temporarily; in these cases the unit often lights and the pilot goes out. After gas is restored, your pilot should light the burner without issue.

Can I replace a Gas Valve on my own?

Someone with prior plumbing and/or HVAC knowledge may be able to replace a gas valve on their own. The major manufacturers and U.S. Water Heating Solutions, LLC. recommend that a qualified service professional perform the replacement to for safety purposes, as the replacement process involves touching the gas line and improper installation can result in a gas leak.

Do I remove the plastic from the gas valve? / Why is there plastic on my gas valve? / What is this plastic sleeve for? / Do you remove plastic from gas control valve?

NO, YOU SHOULD NOT REMOVE THE PLASTIC SLEEVE FROM THE GAS VALVE.

As shown above in the gas valve anatomy section, many gas valve models have a thermal well/temperature sensor/copper sensing tube attached to them right out of the box. These thermal wells are often covered with plastic that stems from the body of the gas valve and may be open ended or extend slightly beyond the thermal well, with a bend at the end. These plastic sleeves should not be removed (for an example manufacturer's citation see: Robert Shaw, 2014, p. 1 ).

The purpose of this plastic sleeve is to protect the thermal well from sediment build-up. The thermal well is constantly submerged inside the water heater, sensing the water's temperature and subjecting it [the thermal well] to the minerals left behind during the heating process, which tend to gather near the bottom of the tank.

Are Gas Valves interchangeable?

No. Unlike other parts (namely for electric water heaters), gas valves are NOT interchangeable. This is because gas valves are usually specific to: model and production date range. This means that two water heaters with the same model number may have two different gas valves and two different pilot assemblies .

Additionally, gas valves vary in size and type depending on whether the water heater is Standard Atmospheric or Power Vent, Natural Gas or LP, the size of the water heater, the type of ignition, and more. Each of these factors plays a role in the type of gas valve they need.

Some Common Gas Valves @uswhpro Typically Stocks*

100262938 – 1” CAV NG Service Gas Valve Kit, HW, N3 [A.O. SMITH, STATE]

100262939 – 2” CAV NG Service Gas Valve Kit, HW, N3 [A.O. SMITH, STATE]

100112336 – NG Natural Gas Control Valve [A.O. SMITH, STATE]

100112339 – 10” WC Gas Valve, LP [A.O. SMITH, STATE]

SP20303D – Natural Gas Control Thermostat [RHEEM]

SP20304D – Gas Control (Thermostat) - LP [RHEEM]

SP20296 – Gas Control Service Part Kit [RHEEM]

SP20297 - Gas Control Service Part Kit [RHEEM]

*Note: These Gas Valves are not guaranteed to be in stock. Part replacements go in cycles and we can be out of stock of a certain part for a day, a week, or even for several months. Please call our Parts Dept. for parts pricing + availability at (833)-879-4776 .

Why U.S. Water Heating Solutions?

In addition to our wide variety of gas valve stock, our technicians are factory trained and certified, providing warranty service across the Midwest + South; gas valve replacements are one of our most common repairs, with each of our technicians seeing at least one gas valve replacement per week (on average). Plus, all of our technicians’ service vehicles are stocked with Hercules Megabubble Leak Detector to ensure that gas valves are fully tightened and leak free.

How to Adjust the Temperature on a Water Heater

Fri, 11 Nov 2022 13:00:00 GMT

Last Updated: 11 July 2023

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

How to Adjust the Temperature on a Water Heater

Hot water and steam can scald the skin , but cool water is not always sufficient for cleaning or kill harmful bacteria . That’s why it’s important to have your hot water heater produce water at the right temperature.

When your water heater thermostat isn’t set to the temperature you want, you’ll need to adjust it. Sometimes, adjusting the temperature on a water heater is easy. Other times, it requires a bit more tech know-how. Learn how to change the temperature on your water heater.

Optimal Hot Water Temperature

The Consumer Product Safety Commission (CPSC) encourages homeowners to keep their water heater temperature setting at 120 degrees . However, the ideal temperature depends on numerous factors.

Higher temperatures can lead to scalding. Exposure to water 150 degrees can produce a third degree burn in just two seconds for an adult . Higher hot water temperatures also require the unit to work harder, meaning higher energy costs every month. Finally, higher temperatures also create more pressure inside of the tank, which can contribute to increased thermal expansion , ultimately causing prematurely damage to the tank.

It's also important to remember that hot water kills bacteria, so higher temperatures are sometimes necessary, especially in commercial settings. Furthermore, hot water may lose some of the heat as it travels to its destination, especially if the pipes don't have adequate insulation.

Since 1998, most water heaters cap the temperature at either 120 or 140 degrees for safety reasons . Commercial water heaters generally allow for higher temperatures than residential water heaters, as they are often found in restaurants, food processing centers, and other businesses that follow strict health and safety guidelines. Learn about your water heater’s max temperature by reading through the owner manual before you attempt to change it.

Are water heater temperature adjustments covered by warranty ?

Short Answer: In most cases, water heater temperature adjustments are NOT covered by warranty .

Long Answer + Explanation: Many water heater manufacturers do NOT cover temperature adjustments under warranty because the purpose of a warranty is to provide the end user/purchaser with peace of mind in the event that there was a manufacturing issue with their unit. Temperature adjustments are considered outside the realm of repair because they do not require on site diagnostics, rather they typically require adjusting a knob/pressing buttons and reading the installation manual.

When Water Heater Temperature Adjustment Might Be Covered Under Warranty:

If, however, your unit's temperature cannot be adjusted, this issue may be covered by your water heater's warranty because it is likely the result of a worn or malfunctioning part. This issue is more common with tank type electric water heaters, whose thermostats' (t-stats') knobs may become stuck at a certain temperature when the spring inside is worn by general use or condensation. In these cases, the temperature knob may be stuck in one position or the knob may move, but the output temperature may not increase/decrease; it is also important to note that lack of change in output temperature may be the result of other issues with your water heater or plumbing system.

I'm Not Sure if I Need a Temperature Adjustment or to File a Warranty Claim:

If you are concerned that your water heater may be experiencing a temperature adjustment related issue that may not be covered under warranty, we recommend contacting your water heater manufacturer's technical support . Regardless of whether your water heater is currently covered by a full labor and parts warranty, parts warranty only, or is out of warranty, technical support can assist you with a walk through of temperature adjustment and basic troubleshooting for free. This way, you can ensure you have taken the proper steps to adjust the temperature without investing in water heater repair.

How to Adjust Your Water Heater's Temperature

Adjusting the Temperature on an Electric Water Heater

For a traditional electric hot water tank, start by turning off power to the water heater.

You will find the thermostat in the access panel after opening the cover plate. There may be insulation in front of the thermostat when you open the access panel. Simply move the insulation aside for the time being so that you can see the thermostat.

Using a flathead screwdriver to enter the slots on the thermostat, you will adjust the setting to the desired temperature by using the screwdriver to turn the dial inside of the thermostat. Remember that a small change goes a long way!

Electric water heaters have two thermostats - one for the upper element and one for the lower element. Remember to adjust both thermostats.

Adjusting the Temperature on a Gas Water Heater

Turn the gas valve to “Off” before you change the temperature on your gas water heater. The pilot light will go out.

On a gas water heater, you will see a temperature dial on the outside of the unit. The dial may not show exact temperature readings, but it will show temperature indications such as “hot” and “warm”. Generally speaking, you’ll turn the dial counterclockwise to make the water higher and clockwise to reduce the temperature.

Now, you need to relight the pilot . Most gas water heaters have a push button ignition. To light the pilot, ensure that the valve is set to “pilot” and push the red button. Hold the button down for 30 seconds. When the pilot ignites, switch the valve from “Pilot” to “On”

Gas water heaters tend to heat water more quickly than electric water heaters, but refer to the first hour rating of the unit in question.

Adjusting the Temperature on a Tankless Water Heater

Tankless water heaters make changing your hot water temperature as easy as changing the temperature of your central air conditioning.

There will be a control panel on the water heater with a digital display and easy to identify up and down buttons for the temperature.

You will not need to turn off power to the water heater before making an adjustment.

After you adjust the temperature, test the water to ensure it’s where you want it. You don’t need to wait to test the water as it’s an on demand unit.

Thinking about upgrading to a tankless water heater ? Read our blog "Is a Tankless Water Heater Worth It?"

Common Water Temperature Problems

U.S. Water Heating Solutions

Contact U.S. Water Heating Solutions for all of your water heater temperature issues!

When you call, have the following information about your water heater ready:

Model
Serial #
Warranty authorization number (if applicable)
Error code (if applicable)

Our friendly team will schedule you for water heater repair to get your water heater temperature consistent again.

Get a quote today!

How to Save on Water Heater Energy Costs This Winter

Wed, 09 Nov 2022 13:00:01 GMT

How to Save on Water Heater Energy Costs This Winter

Your water heater has a substantial impact on your energy bill, only after space heating. According to the Energy Information Administration, water heaters make up 19% - 32% of a home’s energy consumption . During the winter months, you’ll notice higher heating costs the rest of the year. Take preemptive action to reduce your water heater energy use now before you pay for it. Use these energy saving tips to save on water heater energy costs this winter. New Paragraph

#1. Use Less Hot Water

While it may seem like an overly simplified answer, the first way to lower your hot water heating bill is to use less hot water.

Start by taking shorter showers and using low flow shower heads. While many municipalities allow showerheads with a flow rate as high as 2.5 gallons per minute (GPM) , you can find low flow shower heads with flow rates of 1.5 GPM or lower.

It’s also important not to run appliances, such as dishwashers and laundry machines, unless they are completely full.

Finally, you don’t want to let water run too long. Shut off water while brushing your teeth. You can also install a recirculation system to your hot water heater, which will ensure even remote fixtures get hot water within seconds. That way, you wont’ need to let your shower or faucet run until it gets hot.

#2. Insulate Your Water Heater and Pipes

Heat sometimes escapes from a water heater tank or the pipes that transport the hot water. When heat escapes, the water heater must use extra energy to reheat the water, increasing utility bills.

Standby heat loss happens when water heaters and pipes don’t have the proper insulation.

Many modern water heaters have insulation inside of the tank already. However, the insulation will deteriorate over time. Furthermore, insulation doesn’t always create optimal efficiency.

You can use a water heater blanket and heating tape to insulate the water heater and pipes before the weather gets cold.

Insulation is rated with a R-rating. The higher the R-rating , the better the insulation material. For example, an R-60 rating offers significantly more insulation than a rating of R-16.

#3. Lower the Water Heater Temperature

The majority of people love a hot shower. However, the hotter the shower, the more energy required to heat the water to that temperature.

Experts recommend heating water to 120 degrees. Bringing the temperature down to 115 degrees or 110 degrees will still provide warm water while lowering the utility bills. In fact, it’s estimated that this small act can save 4 - 22% on your utility bills every year.

While you don’t want to turn the water heater completely off, you can turn the temperature down even lower when you leave for the day or go on vacation. You can change the temperature manually, or, in the case of a tankless water heater, you can set a programmable thermostat.

#4. Get Preventative Maintenance

Water heaters may lose efficiency over time. One of the main reasons that the unit can lose efficiency involves sediment buildup that develops in the tank over time.

All water contains minerals, but hard water contains more minerals than soft water. When hot water evaporates and turns to gas, it leaves the minerals behind. The minerals accumulate inside of the water heater, growing in quantity and size. The sediment buildup eventually impacts the components inside of the water heater, causing the water heater to use more energy.

During a preventative maintenance appointment, a water heater tech will flush the water heater, removing the sediment buildup in the water heater. After the flush, you may notice your water heater working a little more efficiently.

#5. Install a New, Energy Efficient Water Heater

One way water heaters have improved over time is their efficiency. While consumers can still find budget water heaters with moderate efficiency ratings, most modern water heaters have higher efficiency ratings.

Water heaters have a Uniform Energy Factor (UEF) rating to label the product’s efficiency. The higher the efficiency rating to 1, the more efficient the water heater. For example, high efficiency tankless water heaters can have a UEF up to .98 (almost completely efficient). Some natural gas storage water heaters have efficiency ratings as low as .6 (only about 60% efficient).

Consumers should look for the Energy Star sticker on any new water heater they purchase. While some Energy Star units certainly have better efficiency than others, it’s a good place to start.

Learn more about Energy Star efficiency standards on their website!

Certain water heaters have greater efficiency than others. A tankless water heater operates more efficiently than a storage water heater. Water heaters that use renewable energy, such as a heat pump water heater, also operate rather efficiently.

Considering upgrading to a tankless water heater? Read our blog "Is a Tankless Water Heater Worth It?"

U.S. Water Heating Solutions

Ensure that you get the best results from your water heater with annual preventative maintenance through U.S. Water Heating Solutions.

During a preventative maintenance appointment, a factory-trained tech will inspect and clean your water heater to ensure you save energy when you run it.

Contact Water Heater Solutions today to submit a quote request.

Frequently Asked Questions

6 Ways to Prevent Pipes From Freezing

Mon, 07 Nov 2022 13:00:00 GMT

Prevent Your Pipes From Freezing This Winter

A burst water pipe is a pipe that suddenly succumbs to intense stress, allowing all of the water to rush out of it quickly and in mass quantities. If a burst pipe occurs in your home, it will create a significant amount of damage.

More often than not, a burst pipe occurs as a result of a frozen pipe. Water expands by 9% when it freezes . The pipes may not be able to accommodate the increased water pressure caused by the expansion. The ice expands to a size larger than the pipe, and the pressure levels increase, causing the pipe to completely give out.

Learn more about what you can do to prevent your pipes from freezing as well as what to do in case you do experience a pipe burst.

6 Ways to Prevent Your Pipes From Freezing This Winter

#1. Keep Your Water Heater Set at a Minimum of 55°F

Most of the time your water heater is on, it will be set much higher than 55°F. However, some people make the mistake of turning off the water heater if they go on vacation around the holidays only to learn a valuable (and expensive) lesson when they come home to intense water damage.

Even on vacation, always leave the water heater set to at least 55°F . You should also leave your air conditioning set to at least 55°F a s well. The heat prevents the attached pipes from freezing.

#2. Insulate Your Pipes

To prevent freezing, consider insulating exposed pipe. Uninsulated pipes absorb more cold air, especially if they are located in an unheated area. The cold air then reaches the water. When temperatures get cold enough, the cold air will cause the water to freeze.

You can find multiple types of pipe insulation, including foam insulation pipe coverings and insulated tape (also known as heat tape). You simply place the heating tape or insulation around the tubing material to prevent pipes from bursting.

Outdoor, unburied pipes are most vulnerable to freezing as they come into direct contact with cold air. Pipes in the attic, basement, and exterior wall are also vulnerable. Indoor pipes probably won't require insulation unless they run through an outside wall. Buried pipes will be buried deep enough to prevent freezing, but they should be inspected once a year to ensure that they can withstand the winter.

#3. Install Freeze Proof Spouts Outdoors

Outdoor spigots on the side of the house offer convenience, but they also absorb cold temperatures. Water that finds its way near the spigot can easily contribute to freezing pipes.

Place an insulated cover over the outdoor faucet. Alternatively, you can buy freeze proof faucets made for the outdoors.

Either way, turn off water to that outside faucet to prevent an accident. Be sure to drain the line of any water before it freezes.

#4. Drip Water From Your Faucet

One traditional and simple method to prevent freezing involves slightly opening a faucet in a remote area of the house to allow water to drip. The water must travel through the water supply lines then down the drain through the drain pipes, preventing the pipes from freezing.

While you may assume that you should drip hot water, it’s actually better to drip cold water, as cold water lines are more vulnerable than hot water pipes.

The only problem with this method is that it will raise your water usage (and your water bill).

#5. Open the Sink Cabinets

Another old school method, you can open cabinet doors to allow warm air from inside your house to reach your pipes.

However, be careful to remove any chemical cleaners if you have small children or pets in your home. The open cabinet doors may also cause a tripping hazard.

#6. Keep Your Home Insulated

Protect your home from cold air by keeping it properly insulated.

One of the easiest ways to insulate your home is to close all of the doors and windows, including the garage door.

You will also add insulation in the exterior walls, ceiling, and basement.

How Do I Know If My Pipes are Frozen?

There are numerous signs to look out for if you suspect frozen pipes, including:

Frost/ice on the pipes
Bulging pipes
No water coming from pipes due to ice blockage
Odd noises

What to Do If You Experience a Frozen Pipe/Burst Pipe

A burst pipe can be a very frantic experience, but quick, logical thinking can minimize the damage. If you experience a burst pipe, take a breath, and use these tips to handle the situation.

Step One: Turn Off Water

The first thing you should do in the case of frozen or burst pipes is to turn off water to the house.

You will likely find the main shut off valve to your home on the side of the house near the water meter. Verify the location of your shut-off valve in advance to help speed things along when you need to access it.

When you turn the water off, open the faucets inside the house to allo w any remaining water to drain from the faucets so that it doesn’t freeze.

Step Two: Unfreeze or Repair the Pipe

If the pipe is frozen, you will need to unfreeze the frozen section of the pipe with warm air.

While using a blow torch or another source of an open flame may be tempting, avoid using an open flame to resolve the issue. You should also be careful not to use electricity around water, so be careful if you use a hair dryer or space heater to aid your efforts.

If the pipe bursts, it’s no longer usable. You will need to hire a plumber to replace the burst pipe.

After replacing the damaged pipe, you can restore water.

Step Three: Clean Up Water Damage

In the case of a burst pipe, there will be a significant amount of water damage. Carefully and safely dry the area. Damaged carpeting and wood will require replacement.

U.S. Water Heating Solutions

We at U.S. Water Heating Solutions understand the importance of reliable plumbing and hot water in the winter.

We offer preventative maintenance to keep your water heater operating properly. We also offer water heater repair if you have an existing problem. Prepare your water heater and the rest of your plumbing now, before you experience a burst pipe firsthand.

Contact U.S. Water Heating Solutions to get a quote for your water heater services today.

Frequently Asked Questions

Should I Get a Tankless Water Heater?

Wed, 12 Oct 2022 15:00:01 GMT

To go tankless or not to go tankless… that is the question. Sure, an on demand water heater offers numerous benefits compared to a traditional water heater. However, the upgrade to tankless requires a significant upfront investment. Is it worth it?

How Tankless Water Heaters Work

Before we get into the costs and benefits of tankless water heaters, it is important to understand how tankless water heaters work.

Tankless water heaters produce hot water on demand by heating water as it travels through a pipe through the unit then to the desired fixture. Traditional water heaters heat the water then store it inside of their tank.

Tankless units produce water based on flow rate measured in gallons per minute (GPM). Keep in mind that the flow rate depends on the temperature rise between groundwater temperature and the desired water temperature. Colder areas require a higher flow rate than warm climates.

The higher the flow rate, the more people can get unlimited hot water at the same time. The flow rate gets split among every open fixture. If you purchase a tankless water heater with too low of a flow rate, you may end up with inconsistent hot water during periods of high demand.

Costs Associated With Tankless Water Heaters

One of the main things to consider before a tankless upgrade is the cost associated with the upgrade for both the unit itself and the complex installation.

Cost of the Unit

The average cost of a tankless electric water heater falls between $500 - $2,000, and the average cost of a tank electric water heater falls between $350 - $2500.

There are numerous factors that play into the cost of a unit, including size, features, and brand.

See the average cost of electric water heaters based on brand :

Bosch
$500 - $1200 (tankless)
N/A (tank)

Bradford White
$1000 - $2500 (tankless)
$650 - $2100 (tank)

EcoSmart
$425 - $1600 (tankless)
N/A (tank)

Reliance
N/A (tankless)
$400 - $600 (tank)

Rheem
$400 - $1000 (tankless)
$400 - $800 (tank)

Stiebel Eltron
$700 - $1700 (tankless)
N/A (tank)

Westinghouse
$900 - $1700 (tankless)
$800 - $1300 (tank)

The numbers indicate that the cost of a tankless water heater is higher than the cost of a tank water heater.

Cost of Tankless Water Heater Installation

In most cases, upgrading to a tankless water heater will require a specialized tankless water heater installation, bringing up the cost.

A new gas tankless water heater may require a new gas line or new ventilation. In the case of an upgrade from a standard atmospheric tank water heater to a tankless, upgraded ventilation may require coring holes and the use of special tools. A new electric tankless water heater may require checking to see if the current electrical service can carry the amps (or electrical “load”) required or if any wiring needs to be upgraded.

We offer a flat rate for installations starting at $1850 for a standard atmospheric tank water heater and $2649.99 for a tankless unit. Keep in mind that when upgrading from a tank unit to tankless, there may also be an additional fee for a site inspection.

After your home gets set up for the tankless heater, the infrastructure should support the water heater for the duration of its life and the life of the next water heater - assuming you don’t move it, change models, or change the fuel source. However, an upgraded unit may require different venting or piping adjustments.

Benefits of Tankless Heaters

Now that we’ve covered the costs, let’s take a look at the benefits you’ll get after you install your tankless water heater.

Longer Life Expectancy

According to the U.S. Department of Energy, , tankless water heaters have an average life expectancy of 20 years . Storage tank water heaters only last an average of 7-10 years. Over a 40 year period, you’ll have to buy 4 tank water heaters compared to only 2 tankless water heaters, which leads to significant savings (if you plan on staying at the house for 40 years).

Higher Energy Efficiency

Tankless water heaters run more efficiently for a number of reasons. For example, tankless water heaters produce water on demand instead of storing warm water in a tank. When warm water gets stored in a tank, some of the heat can escape, despite insulation. Standby heat loss generally costs homeowners $36 - $61 a year .

The process itself is also more efficient, bringing savings up to $100 per year for households that use tankless units.

To increase the efficiency of a tank water heater while you wait to upgrade to tankless, consider insulating the tank: Water Heater Blanket Insulation on Amazon.

Findings: Is a Tankless Hot Water Heater Worth It?

Based on our findings, you will save with a tankless water heater. However, it will take some time. You’ll slowly make up the initial investment in monthly gas savings. You’ll see a larger return when you’d need to pay for a replacement tank water heater.

If you plan to stay in your current home for a long time (10+ years), a tankless water heater will save you money.

Tankless Water Heater FAQs

Our Tankless Water Heater Install Gallery

U.S. Water Heating Solutions

Whether you decide to make the upgrade to a tankless system or stick with a conventional water heater, we at U.S. Water Heating Solutions can provide both residential and commercial water heater services, including:

Water heater repair
Water heater installation
Tankless upgrades
Water heater maintenance
Warranty services

Contact U.S. Water Heating Solutions today to schedule a service call or get a quote!

Your Water Heater and Hard Water

Fri, 07 Oct 2022 15:00:00 GMT

A shockingly high 80% of Americans receive hard water in their homes. Since the majority of us get hard water, we start to see the effects in plumbing fixtures and appliances, including water heaters. Learn more about hard water and how it affects your water heater.

What Is Hard Water?

Hard water refers to water with a high mineral content. While all water contains some minerals, such as calcium carbonate and magnesium, some water contains more minerals than others.

Water receives a hardness rating based on the concentration of hardness minerals in the water measured in milliliters per liter (mg/L). There are four hardness ratings according to the Water Quality Association:

Soft - 0 - 60 mg/L
Moderately hard - 60 - 120 mg/L
Hard - 120 - 180 mg/L
Very hard - 180+ mg/L

Some of the most common minerals found in water include calcium, magnesium, sodium, iron, zinc, and potassium. Ratings are based on the total of all the different minerals in the water.

Do I Have Hard Water?

You can test for water hardness yourself with a home hard water test kit . However, you may not always need the test to know you have hard water.

Signs of hard tap water include:

Hard water scale on plumbing fixture(s)
Soap scum on dishes
Stiff laundry
Low efficiency appliances

If you notice these signs, it’s time to consider water filtration and maintenance that will protect your appliances.

How Hard Water Impacts Your Hot Water Heater

Water evaporates when it gets hot. When the water gets hot, the water molecules move faster and faster until they turn into a gas. The gas escapes out of the water heater, but the minerals remain inside of the water heater. Over time, the mineral buildup accumulates.

Mineral deposits inside of your water heater grow until they impact the components inside your water heater. For example, sediment buildup can cause a temperature sensor to misread the temperature of the water, causing the water heater to heat it to an unsafe level. The mineral deposits can also cause an important component, such as a heating element , to deteriorate and require replacement. Sediment build-up may also cause your water heater to make popping noises and the continuous heating and cooling of the sediment can result in weak spots, eventually responsible for leaks in the tank.

Sediment popping as water heats up

The mineral deposits also get into the home’s drinking water, impacting the water quality. While not toxic , many households prefer the taste of soft water. Some people may mistake rust or lead for hard water minerals. Although hard water is not believed to present a health hazard, cadmium and lead may be generated during the corrosion process; exposure to or consumption of large concentrations of these elements can lead to heavy metal poisoning .

Finally, the hard water minerals can accumulate to the point that they create blockage in pipes throughout your plumbing system, impacting water flow to the different fixtures in your home. As the clog develops, it can lead to a serious plumbing problem that requires drain cleaning.

Hard water problems affect all types of water heaters, including traditional tank type water heaters, heat pump water heaters, and also tankless water heaters. Keep in mind that your water heater isn’t the only appliance affected by hard water. Your washing machine, dishwasher, and air conditioning unit will likely experience similar issues.

The Effects of Hard Water on Electric Water Heaters

How to Protect Your Water Heater in Hard Water Conditions

Your water heater requires regular preventative maintenance whether your home has hard water or not. If you do have a hard water problem, you simply have to perform preventative maintenance more often.

Preventative maintenance refers to cleaning the inside of the water heater, a process known as “flushing” the water heater. Generally speaking, manufacturers recommend flushing your water heater once a year. If you have hard water, you may want to flush the water heater twice a year.

Flushing a Tank Type Water Heater

In the case of storage tank water heaters, flushing the water heater involves draining the tank then continuing to fill it and drain it again to flush the sediment buildup from inside the tank. One of the most common ways to flush a tank type water heater includes mixing distilled white vinegar and water, as this combination can loosen sediment and poses a lower risk to your tank’s infrastructure than other cleaners; be sure to refer to your water heater’s installation manual for best preventative maintenance practices.

Flushing a Tankless Water Heater

Tankless water heaters produce water on demand, meaning there’s no tank. In order to flush the inside of the unit, maintenance techs use a tankless water heater flush kit that includes a ⅙ hp submersive water pump and descaling solution. Most kits also include a bucket and hoses, too. The pump circulates water through the inside of the unit, while the solution works to dissolve the material inside of the tank, enhancing the results

How Hard Water Affects Water Heaters FAQs

U.S. Water Heating Solutions

U.S. Water Heating Solutions offers preventative maintenance programs for both residential and commercial water heaters . If you haven’t been flushing your water heater regularly, we also offer water heater repair. Contact U.S. Water Heating Solutions today to schedule your appointment!

Tips For Lifting a Heavy Water Heater

Wed, 05 Oct 2022 15:00:01 GMT

Last Updated: 11 July 2023

**DISCLAIMER: Please refer to your manufacturer’s installation manual for information regarding your specific model. If you are attempting to service your own heater, please do so with caution. This article is meant to provide an informative + educational summary and does not supersede official onsite diagnosis/repairs or information from your unit's manufacturer. U.S. Water Heating Solutions LLC and its associated DBAs are not liable for damages, injury, or other outcomes.**

What You Need to Know About Lifting a Water Heater

Do you need to lift or move your water heater? Perhaps you bought a new unit and need to dispose of the old water heater, or perhaps you want to lift your water heater onto a water heater stand. When faced with the task, you’ll learn that it’s not easy to lift water heaters thanks to their large size and weight. It can be done with the right tools and experience; you’ll just have to be careful so that you don’t hurt yourself nor cause damage to the water heater or your home.

Learn more about how to lift a water heater:

Water heater weight varies based on the size of the water heater and its construction materials. However, on average, a residential water heater weighs about 150 pounds when empty . Larger, commercial water heaters can reach 500 pounds, when empty .

When you add the weight of the water coupled with sediment build-up, water heaters get much heavier. Since one gallon of water weighs approximately 8.3 pounds, the water in a 40-gallon residential water heater (excluding the weight of the tank) is about 332 pounds. When you include the ~150 pound tank, the total weight comes to 482 pounds.

Tankless water heaters and small point-of-use water heaters weigh much less than a large water tank (roughly averaging between 50-70 pounds and 10-20 pounds, respectively). Although this article specifically focuses on lifting and removing storage tank water heaters, tankless water heaters may also need to be mounted to a wall or on a rack.

If you plan to move the water heater without professional assistance, be sure to re-read your warranty first. Moving the water heater to another residence or location within your home may void your warranty. For instance, one customer uninstalled their water heater, which prevented our technician from being able to service the unit (it needed to be installed in its original installation location for warranty repair service due to safety and liability issues, per the manufacturer). If you are unsure about the terms of your water heater warranty , call your manufacturer for clarification before you do something that voids it.

Example weights of empty water heaters

Tools You May Need to Lift Your Water Heater

The following items can help lift your water heater:

Ratchet Straps
Dolly and/or Hand truck
Slotted screwdriver
Crescent wrench
Transfer pump (optional)

Do not attempt to lift a hot water heater without the proper tools, as it can have seriously devastating results.

You may also want to enlist the help of a friend to assist you.

How to Lift a Water Heater

Follow these steps to safely lift and move a hot water heater :

Why U.S. Water Heating Solutions?

There are numerous reasons to choose U.S. Water Heating Solutions when you need help lifting your water heater, including:

We specialize in water heater repair and replacement. Our factory-trained technicians safely and carefully remove water heaters on a regular basis.
All of our service vehicles contain a PowerMate Stair Climber - a stair climbing hand truck that assists our technicians in lifting water heaters up and down stairs.
Our service vehicles are also equipped with hand trucks and ratchet straps to assist our technicians in spaces where our larger automated PowerMate Stair Climbers may not be used.
Technicians also carry transfer pumps, hoses, and buckets on their vehicles to ensure they are able to drain units in a timely fashion.

You don’t have to lift your heavy water heater yourself! We at U.S. Water Heating Solutions have the knowledge and tools to do the job for you.

Contact U.S. Water Heating Solutions to schedule an appointment to have your water heater lifted or removed today.

Extreme Boiler Lift + Water Heater Lift Portfolio

These are some of our most extreme cases, requiring special equipment and in the case of the crane, pulling the relevant permits and enlisting in the assistance of a licensed crane operator.

FAQs About Lifting Water Heaters

Gas Water Heaters: Natural Gas V. Propane

Mon, 03 Oct 2022 15:00:11 GMT

Natural Gas Water Heater Vs. Propane Water Heater

Gas water heaters have a lot of advantages when it comes to hot water, making them a popular choice. Gas heaters heat water quickly, and the monthly utility bill tends to be low compared to electric water heaters.

However, did you know that gas water heaters offer two distinct options when it comes to the actual fuel used to power the heater? A gas water heater uses either natural gas or liquid propane (LP). Picking the right fuel can make a significant difference.

Learn more about the difference between a natural gas water heater and a propane water heater to make the right choice for your home.

About Natural Gas and Propane Water Heaters

Some people assume that a gas water heater can take either natural gas or propane, but that’s not the case.

You cannot effectively use natural gas for a propane water heater or propane for a natural gas water heater unless the unit is a convertible model. A convertible model comes preset to natural gas but offers users the option to switch to propane with the help of a conversion kit. While most convertible units include the conversion kit, some products offer the conversion kit separately.

Since many water heaters don’t have the option to switch back and forth from natural gas to LP, it’s important to make the right choice for your home during the initial purchase.

More people use natural gas than propane. Natural gas fuels 42% of homes , while petroleum only fuels 8% of homes. The rest of homes use electricity (43%) or renewable energy sources, such as solar power (7%).

Both storage tank water heaters and tankless water heaters provide the option to choose natural gas or propane. If you decide to upgrade to a tankless water heater, you will notice that the unit comes with a higher energy factor, meaning it runs more efficiently than a storage tank water heater. However, you’ll still have a decision to make regarding fuel choice.

Propane vs. Natural Gas

Natural gas water heaters and propane water heaters have unique advantages and disadvantages. When you know the differences, you can make the best purchasing decision when the time comes to buy a new water heater.

The Cost Difference: Is it cheaper to heat with propane or natural gas?

Natural gas costs less than propane, but propane runs more efficiently. Propane burns hotter and requires less fuel to produce the same amount of energy (roughly 2,516 BTUs per cubic foot of propane vs. 1,030 BTUs per cubic foot of natural gas).

But does propane run so efficiently that it makes up for the lower cost of natural gas?

The average price for natural gas in the United States is currently $2.59 per gasoline gallon equivalent (GGE) compared to $3.53 per gallon for propane, making natural gas significantly cheaper - even after you adjust for propane’s efficiency.

Let's Do the Math!

To calculate a rough estimate of the cost difference between a natural gas water heater and a propane or LP water heater, calculate the BTUs you generated throughout the year. Once you have a good estimate based on past bills and behavior patterns, you will divide the annual heating load by the unit’s energy efficiency rating.

Next, take the cost of fuel and divide it by the number of BTUs per gallon. A gallon of propane equates to 91,452 BTUs. A gallon of natural gas equates to a therm, or 100,000 BTUs.

If comparing two similar units with energy efficiency ratings of .7 with both households producing 100 million BTUs throughout the years, let's do the math ...

Environmentally Friendly - Propane

Professionals classify propane as an “ alternative fuel source ”. It burns cleanly, so it doesn’t contaminate groundwater and soil, like natural gas does.

Furthermore, 95% of propane used in America is made here in the United States. We don’t have to pay additional taxes to another country to have it imported. Because international and cross-country transportation is not usually required, the cost and air pollution are lower.

Availability - Natural Gas

As a popular fuel source, most homes have access to gas through a private gas line that connects the home to the local gas company. If you don’t already have a private gas line, you will need to install one. New gas line installation to the street costs $2000, not including extensions or gas lines inside the house.

In homes where LP is the main fuel source, it is not supplied by the gas company, rather via a propane storage tank that is installed near the house. For installation of a small 100 gallon propane storage tank , homeowners can expect to pay about $300, while a buried 1000 gallon tank will cost $1000. The homeowner will order propane delivery or buy propane at the store when the tank runs low.

While natural gas lines cost a lot to install, most homes already have gas lines, making gas the clear winner when it comes to availability and convenience.

Frequently Asked Questions

U.S. Water Heating Solutions

Whether you have a natural gas water heater or a propane water heater, we at U.S. Water Heating Solutions can help you with your new water heater installation, water heater repair, or water heater conversion. We can also help you when you have questions about your propane or gas water heater.

Contact U.S. Water Heating Solutions today to schedule an appointment.

Water Heater Leaks: Causes and Solutions

Fri, 30 Sep 2022 15:15:47 GMT

Last Updated: 7 June 2024

Did you approach your water heater only to discover that the hot water heater has a leak? Don’t let water heater leaks ruin your day. Instead, handle the situation and learn the different possible causes so you can prevent water leaks in the future. You’ll also learn the best ways to handle a leaking water heater.

Common Causes For Water Heater Leaks

Knowing the cause of your water heater problem can help you take the right steps to fix it and prevent it in the future. Here are some of the most common causes for water heater leaks.

#1. Open/Faulty Drain Valve

A drain valve at the bottom of the tank allows water to evacuate the water heater. In most instances, the drain valve remains closed. You will open the drain valve to perform maintenance on the unit or to replace the unit. If you leave the drain valve open, water will leak from it.

Sometimes, the drain valve may leak even if you don't leave it open, especially if sediment buildup and other debris prevent the drain valve from fully closing. In this case, you will need to clean or replace the drain valve.

#2. High Pressure Levels & Leaking T&P Valves

Hot water heaters generate pressure; the temperature and pressure inside the water heater rises during the water heating process, which may be an additional increase in temperature and pressure beyond an already high incoming water pressure.

When pressure levels get too high, the T&P relief valve opens automatically and the excess temperature and pressure is relieved as the hot water escapes out the overflow pipe/discharge pipe that runs down the outside of the water heater. Pressure and water will escape from the temperature and pressure relief valve out the discharge pipe until the valve closes automatically.

Water pressure levels may be excessive for a number of reasons, including: high water temperatures, water hammers, and/or a broken T&P relief valve.

In some cases, the water on the floor can appear similar to a leak from the drain valve . Technically, it’s not a leak, though. It’s the water heater working as it should. If your water heater's T&P valve leaks continuously, it could be a sign of a larger issue like high incoming water pressure.

#3. Malfunctioning Water Lines

A cold water inlet connects the cold water supply to the water heater, and a hot water connection at the hot water outlet transports hot water from the water heater to the desired location. Water heater hoses deteriorate over time, creating a leak coming from the hose itself or the pipe connection. Verify that the leak is indeed coming from your water heater hose and then replace the hose to see if that resolves the issue.

To decrease the likelihood of leaking water heater hoses, use high-quality corrugated stainless steel lines with high-quality connectors (such as Sharkbite connectors) whenever possible. Just keep in mind that quick connectors, sometimes known as push-to-connect connectors, may be prohibited by the local plumbing code. Always check your local plumbing code and building codes before picking connec tors.

#4. Damaged/Corroded Water Tank

Water heater tanks are made up of metal that is typically coated with some type of corrosion protection (i.e., glass, enamel, or combination of glass or porcelain and other materials). While strong, metal doesn’t last forever. The material corrodes over time, especially when in contact with moisture and oxygen . Corrosion refers to the natural transformation of metal into rust. When the metal corrodes and turns into rust, it compromises the structural integrity of the material, eventually leading to a leak.

SOLUTION:

Whether a water heater leak is reparable depends on the location. If the inlet water line, dielectric unions, T&P valve, or other connection or valve is leaking, it can likely be repaired by tightening the connection or replacing the connectors.

In the context of a water leak coming from your water heater tank, you will likely need to replace your water heater .

#5. Condensation

Sometimes water coming from your water heater isn’t necessarily a leak, but condensation. Condensation occurs when water vapor in the air becomes a liquid, although it is not always visible to us . Visible examples of condensation formation most ofter occur when hot air comes into contact with cool air. The result is water droplets. Generally, condensation appears evenly on the outside of the unit itself. While not as damaging as a leak, the excess moisture can still cause water damage or trigger leak sensors.

SOLUTION:

Identify the source of the condensation and monitor its frequency: Is it related to a sudden change in temperature/weather or is it ongoing? The best way to prevent condensation is to utilize a fan and open nearby windows to promote proper air circulation.

How to Prevent Water Heater Leaks

Sometimes the best offense is a good defense. Learn some of the best ways to prevent water heater leaks.

Get Regular Preventative Maintenance

Just like a car, you need to maintain your water heater throughout its life. Preventative maintenance involves inspecting and cleaning the water heater. This will keep the water heater running efficiently for as long as possible.

Change Anode Rod

The sacrificial anode rod inside your water heater tank attracts corrosive materials i.e., vitamins and minerals in the water that can otherwise form sediment and harm the tank. However, the anode rod itself corrodes over time, leaving the tank vulnerable again. At this point, you need to change the anode rod or allow the tank to deteriorate. On average, you will change out the anode rod every 3-5 years. Every new anode rod should be inspected after 3 years and annually thereafter until the condition of the anode rod dictates its replacement.

Reduce Pressure Levels

Hot water heaters generate pressure during the water heating process. Although most water heaters are rated to endure standard operation at pressure levels of 150 PSI , sudden increases in incoming water pressure or constant fluctuation can add stress to your water heater tank. If your home or business has high incoming water pressure (typically above 80 PSI), you will likely need to install a Pressure Reducing Valve on the water line entering your home and to ensure that you have a thermal expansion tank for your water heater.

Some additional considerations for pressure reduction inside your water heater include:

Pressure levels increase as temperature levels increase. Therefore, it’s best not to set the water heater higher than 120 degrees .
Excessive pressure levels can also occur as a result of sediment buildup impacting the components inside of the unit and water hammers .

U.S. Water Heating Solutions

When you have a leaky water heater, contact U.S. Water Heating Solutions for fast, reliable water heater service! We will provide a proper diagnosis and proceed with the most appropriate water heater repair or provide options for water heater replacement. We even have the most commonly requested parts on our trucks to further expedite repair service!

Leaking Water Heater FAQs

Why Am I Not Getting Any Hot Water?

Wed, 28 Sep 2022 16:00:00 GMT

***DISCLAIMER: Not all information provided here may apply to your specific water heater. PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Why Am I Not Getting Hot Water?

Do you not get any hot water coming to your home? When you notice a water heater problem with low water temperature throughout your home and not just a particular faucet, it may indicate a problem with your water heater. Learning the cause of your water heater failure will help you properly assess the situation and take the correct steps moving forward. We will cover the different reasons you may not be getting hot water.

Gas Water Heaters

Gas water heaters require gas to ignite the pilot light and power a gas burner. Gas water heaters offer a lot of power at a low cost, but they require proper ventilation and don’t offer high efficiency. Here are some of the reasons that a gas water heater may not produce hot water.

Gas Leak

If the gas supply line has a leak or is not properly connected to the water heater, the proper amount of gas won’t reach the unit in order to power it. Not only will your water heater not have energy to heat the water, but high concentrations of gas in the air presents a serious hazard. A gas leak can also be prompted by the improper installation of a gas valve.

You will likely notice a smell if you have a gas leak. While gas is naturally odorless, gas companies add a substance to give the gas a rotten-egg smell . If you aren't getting hot water and you notice a gas leak, turn off the gas to your home and evacuate until the leak is repaired.

Dirty or Faulty Thermocouple

A thermocouple is part of the pilot assembly that communicates with the gas valve, especially in the event of a problem. However, if the thermocouple is dirty, worn out (as in the picture), or damaged, it may close the gas valve prematurely.

A thermocouple can experience regular wear from usage and is a common water heater issue. Newer water heaters tend to have combination pilot assemblies, meaning that a faulty thermocouple requires replacement of the entire pilot assembly; older water heaters may have individual thermocouples available for purchase without requiring replacement of the entire pilot assembly.

Electric Water Heaters

Electric water heaters run on electricity. While electricity costs more than gas , it’s also the safer and more efficient option, meaning overall lower cost.

Damaged Electrical Cord

A damaged electrical cord will prevent electricity from getting to the unit. Plus, a damaged cord can present a serious electrical hazard.

Check the cord to look for damage, especially if pets, children, or critters can reach the wire. If you notice damage to the cord, stop using the water heater immediately.

Power Surge

When too much electricity goes between the water heater and the circuit board, a power surge may occur, causing the surge to trip.

A simple press of the reset button should resolve the issue. You can find the red reset button on the unit’s control panel. You can find the control panel at the bottom of the unit. While most control panels open easily, some units may require you to open the control panel with a screwdriver and remove the insulation.

Remember that electric tankless water heaters advanced electrical infrastructure. If you complete a tankless upgrade without upgrading your circuit board, it can pose safety risks.

Damaged Heating Element

Electric water heaters use something known as a heating element to heat the water. Most residential electric water heater models have two heating elements: one that heats the upper half of the tank and another that heats the lower half of the tank.

Faulty Thermostat

Just like a thermostat controls the temperature to a home, a thermostat also controls the temperature of an electric water heater.

Check the temperature on the thermostat. We recommend setting the thermostat at 120 degrees. If the thermostat setting indicates something lower, increase the temperature to 120 degrees. If the temperature indicated 120 degrees but the water doesn’t come out at that temperature, there may be a problem with the thermostat.

Additional Possible Causes

There are other potential reasons that can affect water temperature and hot water production in both gas water heaters and electric water heaters:

Wrong Size Water Heater

Water heaters only generate a certain amount of water at a time. If water demand at a home supersedes the amount of hot water the water heater can produce, the water will eventually run cold.

Homeowners will notice the problem immediately after installation or after more people move into the home, increasing the hot water demand.

Water Tank Leak

A water heater tank leak in the tank will allow hot water to escape, leaving the household with only cold water.

A tank leak typically occurs as a result of corrosion. At the point of a tank leak, the unit requires hot water heater replacement. Water heaters have anode rods to aid in corrosion prevention, but tank type water heaters are prone to sediment buildup from general use and lack of preventative maintenance .

Some leaks occur at the drain valve instead of the tank. Verify that the drain valve closes properly or replace it to resolve the issue.

Low Water Pressure

A tankless water heater won’t activate if the water coming into the unit has low water flow. Without proper water pressure, the unit won’t activate.

You may notice the problem if you don’t open the hot water faucet completely. You may also notice this problem if the water pressure coming into the house doesn’t reach adequate pressure levels.

Broken Dip Tube

A dip tube is a pipe that directs the incoming cold water supply to the bottom of the hot water tank. Old dip tubes were made from plastic and other economic materials. Unfortunately, some of the dip tubes would break, not only impacting the hot water supply but also potentially caused blocked drains.

U.S. Water Heating Solutions

When your hot water system stops producing warm water, a proper diagnosis is only the beginning. You still need to get water heater repair and keep up with regular preventative maintenance moving forward.

Replace your cold shower for a hot shower. Contact U.S. Water Heating Solutions to schedule your water heater service today.

U.S. Water Heating Solutions Sponsors Quarterly Shmoozefest Networking Event

Mon, 19 Sep 2022 22:00:36 GMT

Our Shmoozefest Sponsorship Experience - September 2022

On Monday, September 12, 2022 we sponsored our first event with tabling since 2019! Shmoozefest is a free networking event for folks in the food industry and related industries (i.e., management software, maintenance, equipment rentals, and more!). The events are held quarterly at Moretti’s in Edison Park, Chicago and are organized by Food Industry News (a one stop shop for all of your local Chicagoland area news!).

Each event begins with a talk by a guest speaker from the food or restaurant industry, followed by about three hours of networking, raffle giveaways, and snacks! This Shmoozefest’s guest speaker was Rob Grimes, the CEO of IFBTA (The International Food and Beverage Technology Association). After his talk, guests were invited to ask questions for the remaining time, then made their way to the main bar area for networking. Participants are initially given about thirty minutes to begin visiting tables and learning about the other organizations present, as well as to enter their business card in the rolling raffles. The best part? The raffles are open to all event attendees who enter a business card during the first portion of the event: both sponsors and non-sponsors!

As folks make their way around the event, Cary Miller, Vice President of Food Industry News, begins the business card-based raffles; the raffle prizes range from books, snacks, and Amazon gift cards to bigger ticket sponsor discounted services, dinner gift cards, and more! Our team members won some snacks at the Shmoozefest back in June and a book and a BBQ Tool Set this month. These raffles, however, are not the only giveaways. Most event sponsors with a table and representatives also tend to provide free samples of their products (hello Devanco Foods mini Italian beef sandwiches and Barilla pasta!) and/or will have an individual table raffle for folks interested in discounted services; those who stop by the table can typically sign up for their e-mail list of drop off a business card to enter a specific product or service-related giveaway. Back in June, our friends at Dominion Designs & Media had a separate table raffle and we won their brand awareness video package, which is now featured on our About Us page!

Four of our team members attended this Shmoozefest for tabling (from L to R): Joe (Logistics Coordinator), Erin (Marketing & Inventory), Alex (Regional Dispatcher), and Ed (Director of Warehouse Operations). We were also able to sponsor mini backpack giveaways for all of the interested event attendees, provide snapback baseball caps with the company logo, share important information of preventative maintenance , and unveil our new banner! Additionally, we sponsored three raffle prizes: a $25 Amazon gift card, a $25 Massage Envy gift card, and a bottle of Crown Royal.

Overall, we had a great time at Shmoozefest! Ed’s favorite part of the event was “[…] getting to sample a variety of different excellent foods that are typically made fresh right before your

eyes. Another positive is the networking, it’s interesting to discuss the problems that come up among a diverse group of business owners in their respective fields.” Similarly, Joe enjoyed “meeting other vendors from the area and seeing people using their products for growth potential,” noting that he was delighted to learn that many of the fellow sponsors were local family-owned businesses.

We would like to give a huge thank you to Cary Miller at Food Industry news for going above and beyond to help us feel welcome at Shmoozefest and other events; he had introduced us to folks representing many different industries and has assisted us in sharing knowledge about preventative maintenance, which was featured in the October issue of Food Industry News . We’re looking forward to sponsoring the next Shmoozefest coming up in December!

December 2022 Shmoozefest Details

*We will not be tabling in December, but some of our team members will be in attendance + we may be donating some raffle prizes ��

�� Monday, December 5, 2022

⏰ 5:00-9:00 pm

�� Moretti’s Edison Park

�� FREE Entry – Bring a business card to enter the raffles!

�� Guest Speaker: Dan Costello, CEO of Home Run Inn Pizza

Shmoozefest Gallery

An Overview of Water Heater Components

Wed, 14 Sep 2022 15:30:03 GMT

***DISCLAIMER: Not all parts and information provided here may apply to your specific water heater. PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Water Heater Parts And What They Do

At U.S. Water Heating Solutions, we see a water heater not as one device but as a combination of working parts and components that all play a role in the unit’s ability to function properly. Understanding the parts can help explain why certain problems occur. Even more importantly, getting the right part can help restore a water heater. We will cover the different types of water heaters and the parts that make up the whole unit. Below you will find our mini guide to water heater parts, organized by: common parts across tank type units, gas water heater specific parts, electric water heater specific parts, and tankless water heater parts.

Tank Type Water Heaters

The most common type of water heater has a large tank that holds the hot water until it’s needed. Here are some of the common components you’ll find on a storage tank water heater, regardless of its energy source.

Cold Water Inlet

The cold water inlet allows the cold water supply to enter the unit when open. You can close the attached valve to prevent water from filling the tank during maintenance and repairs.

Dip Tube

The dip tube guides cold water from the water supply to the bottom of the water heater, where it’s heated before mixing with the rest of the hot water.

T&P Relief Valve

The temperature and pressure relief valve (aka the T&P valve) allows pressure to escape from the tank when temperature and pressure levels get too high. You'll find the valve at the top of the overflow pipe.

Overflow Pipe / Discharge Pipe

The overflow pipe (aka the discharge pipe) is a piece of copper or flex line (material is regional plumbing code dependent) that hangs down from the T&P Relief Valve, on the exterior of the tank. This pipe provides an outlet for excess pressure to escape the tank if temperature and pressure levels get too high.

Drain Valve

The drain valve at the bottom exterior of the water heater allows users to drain the tank for maintenance and/or replacement.

Anode Rod

Since tanks are made of metal, they all corrode over time as a result of natural minerals in the water. This occurs despite the tanks having a protective glass lining. A sacrificial anode rod inside of the water heater assists in absorbsorbing corrosive material so that the anode rod corrodes instead of the tank.

The three most common types of anode rods include:

Aluminum
Zinc
Magnesium

Some homeowners choose to use a powered anode rod. A powered anode rod doesn’t require regular replacement., however, they are the most expensive.

Hot Water Outlet

The hot water outlet is where the hot water exits the water heater and travels to the desired fixture.

Gas Water Heaters

Gas water heaters are the most common type of water heater. They produce hot water quickly, and gas costs significantly less than electricity. Although there are two different types of gas that may be used as a fuel source for water heaters (natural gas and LP/liquified petroleum), gas water heaters share a variety of parts in common, however parts for a natural gas water heater and parts for a LP water heater are NOT interchangeable. It also important to distinguish whether you have a standard atmospheric water heater, power vent water heater, direct vent water heater, or a mobile home water heater, as these different types of models will each have their own unique parts and venting requirements. Learn more about the parts common to gas water heaters below .

Flue Baffle

The flue baffle is the part of the water heater that leads toxic exhaust fumes called flue gasses up towards the draft hood on a standard atmospheric water heater or the blower assembly on a power vent water heater so that they can be expelled.

Draft Hood/Draft Diverter (Standard Atmospheric)

The draft diverter is a piece of aluminum or mixed metals, found on the top of a standard atmospheric gas water heater . The draft hood has a circular shape with three feet to support and secure it to the top of the unit; once the flue gases have been directed towards the top of the unit by the flue baffle, they must exit the unit via the vent run. The flue gases are then funneled into the venting by the draft hood whose diameter decreases to match the diameter of the vent pipe.

Blower/Fan Assembly (Power Vent)

Because a power vent gas water heater may be installed without a chimney nearby for venting, the unit contains an extra component known as the “blower” or fan motor that is essentially a fan. The blower helps push the exhaust fumes outside, especially in situations where the fumes can’t escape easily, as in the case of horizontal venting. The blower also cools down the temperature of the fumes. The blower requires a separate power source from the rest of the gas water heater.

Gas Valve

The gas valve allows the homeowner to open or close the gas supply coming to the water heater. The gas valve will shut off the gas but not the water supply.

Gas Burner

The gas burner provides the heat source for the water heater. It’s the main part of the burner assembly at the bottom of the water heater.

Pilot Assembly

The pilot assembly is the ignition source for the gas burner. There are two types of pilots available: traditional open flame pilots and electronic spark ignition pilots. Spark ignition pilots require a power source, while traditional pilots do not.

Thermocouple

Another part of the pilot assembly , the thermocouple is a safety feature that automatically opens and closes the gas valve when necessary.

Flammable Vapor Sensor (FV Sensor)

A flammable vapor sensor is another safety device that detects flammable vapors, such as gas or ammonia. If vapor levels triggers the sensor, it prevents the water heater from running until vapor levels return to normal, the unit is reset, or the FV sensor is replaced.

Electric Water Heaters

An electric water heater offers a safe and reliable alternative to natural gas and LP water heaters. Residential electric water heaters often have less parts than natural gas water heaters because there are only two main parts responsible for heating the water. Learn some of the parts unique to electric water heaters and their respective functions below .

Electrical Supply/Breaker

An electric water heater requires power. Therefore, the unit will have to have a power supply. The cord should have its own dedicated outlet with enough power to support the electrical requirements (varies by unit) and a properly sized breaker to ensure that the unit does not overheat, posing a safety hazard.

Heating Element

A heating element is a metallic rod that heats up, heating the water that comes into contact with it. In most cases, water heaters have two heating elements. The two heating element design allows the unit to heat water more efficiently. The bottom heating element heats up water first. The second heating element heats water at the top of the tank when it loses heat, or the demand for hot water is especially high.

Thermostat (T-Stat)

Electric water heaters use a thermostat to monitor and change the temperature. The unit will have a separate thermostat for each heating element.

Tankless Water Heaters

The newest option in hot water technology, tankless water heaters still haven’t made it into most households yet, but more and more people are making the switch to tankless. If you have a tankless upgrade, there are a couple of unique parts you should know about.

Flow Sensor

The flow sensor in a tankless water heater determines the water flow entering the unit. Most tankless water heaters require a minimal water flow before it will produce hot water.

Control Panel

The control panel on the tankless unit allows the user to change the temperature and may offer additional features, such as diagnostic codes.

Heat Exchanger (Gas)

In a gas tankless water heater, the water heats up in a casing known as a heat exchanger located above the burner, meaning the water never comes into contact with a direct flame.

Additional Components

Expansion Tank

You may notice a small tank attached to your water heater known as an expansion tank. When water heats, it expands. The thermal expansion puts pressure on the tank unless it has somewhere to go, as with the expansion tank.

Recirculating Pump

A recirculating pump works to provide hot water on demand using a pump to move the hot water quickly and reuse the unused hot water back to the water heater.

U.S. Water Heating Solutions Southern Division Launches Chattanooga Water Heater Repair Service Division | Meet Aaron

Fri, 09 Sep 2022 16:00:00 GMT

Meet Aaron | Chattanooga, Tennessee

Photos by: Dominion Designs & Media

On August 3, 2022 we officially relaunched U.S. Water Heating Solutions Southern Division, thanks to one of our newest team members, Aaron! We temporarily suspended a portion of our Southern Division services earlier this year, including those in Tennessee, when our local team members sought other opportunities. With so many changes and struggles, we went back to the drawing board with our team members and started refining our internal processes with hopes of re-establishing our southern services by 2023. By chance, then Georgia-based plumber Aaron was looking to relocate from to Tennessee, and the rest is history!

Aaron joined our team in early July and spent about a month in Illinois training on everything from residential to tankless water heater repair, and even assisted on commercial water heater installations, alongside our local Senior Water Heater Service Technicians. His time in Illinois was also beneficial as

he had the opportunity to work alongside our field and office staff, both as a learning service technician and a company representative in our first ever branding photography and videography session! He also had the opportunity to attend a softball game for our locally sponsored Mt. Prospect Park District Recreation League team.

Aaron has eight years of professional service plumbing experience. His background includes a vast array of water heater repair experience: residential tank type water heater repair, tankless water heater diagnosis and repair, water heater installation, and more! In the last few years especially, he has done extensive work with Rinnai tankless water heaters , from preventative maintenance to onsite diagnosis and repair.

Aaron’s personal goals include advancing as far as possible in the plumbing field, eventually becoming a licensed master plumber and/or plumbing inspector. Within his first year at U.S. Water Heating Solutions, he hopes to spearhead the development of our Southern Division in Tennessee and provide the best quality plumbing services in the greater Chattan ooga area. Long term, Aaron would like to become a

Local Field Staff Supervisor, training new employees and assisting in field management tasks (i.e., providing technical support, hands-on training, service plumbing training, etc.), in a company leadership role. In his previous endeavors, Aaron has held project manager and staff supervisor positions, thanks to his high-quality workmanship and ability to learn quickly.

Our Tennessee-Exclusive Plumbing Services

While we continue to support Aaron and grow our reputation as a high quality water heater repair service in Chattanooga, we are also proud to offer a vast array of Tennessee-exclusive plumbing services : appliance and fixture installation, leak repairs, clogged drains, and more!

Supporting Local Chattanooga and Soddy-Daisy Businesses + Fostering Community

In addition to Aaron’s strong service plumbing background, he is also a firm believer in supporting local businesses and participating in the community. Although he is a newer resident in Tennessee, he is no stranger to the state as he has been visiting family in Tennessee all his life. Some of his favorite local restaurants in Chattanooga include: The Pickle Barrel and Scottie’s on the River ; his favorite local hardware store in Soddy-Daisy (a quick drive just north of Chattanooga): Floyd Hardware .

With both supporting local businesses and fostering community being so important to Aaron, U.S. Water Heating Solutions has joined the Chattanooga Area Chamber of Commerce and he is our local acting representative. In fact, he participated in his very first chamber event called AM Networking a few weeks ago and met a lot of wonderful folks (so many that he handed out nearly all of his temporary business cards)! When asked about his interest in joining the chamber, Aaron noted: “I wanted to be a member in order to connect with my community and build relationships. I look forward to getting involved in my community and promoting local business.”

Community building also goes beyond our Chattanooga Area Chamber membership. We are also a proud sponsor of the second annual Soddy-Daisy Fall Festival and Great Pumpkin Chase 5K , organized by the non-profit organization Keep Soddy-Daisy Beautiful (KSDB). KSDB aims to preserve the natural beauty of Tennessee via community cleaning projects and educationals, while supporting local residents via fundraising efforts. The proceeds from this year’s Fall Festival will benefit the MaryEllen Locher Breast Center at CHI Memorial Hospital . Aaron will be participating in the Fall Festival at a booth and is looking forward to having a chance to meet more folks in Soddy-Daisy: “I was extremely excited [when we decided to sponsor this event]! I have been visiting Soddy-Daisy my whole life, growing up. I have family that has been living there for a long time. [Keep Soddy-Daisy Beautiful] is important to me because I think it’s crucial that we keep the natural beauty of Tennessee as pristine as for future generations.”

Beyond the Plumbing World…

Outside of Aaron’s career development goals, he is an outdoorsman and animal lover. He enjoys spending his time hunting, fishing, and kayaking with his family; additionally, Aaron and his fiancée take in-state trips to hike the Smoky Mountains with their dogs.

Want to know more?!

You can stay up to date with all things U.S. Water Heating Solutions Southern Division and with Aaron on our Southern Division social media pages:

Instagram: @uswhpro.south

Facebook: @uswhpro.south

Water Heater Warranty Denied: Causes and Solutions

Wed, 07 Sep 2022 15:52:38 GMT

Last Updated: 11 July 2023

Why Did My Water Heater Warranty Claim Get Denied?

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS IS NOT RESPONSIBLE FOR THE RELATED OUTCOMES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Are you wondering - why did my water heater warranty get denied? We at U.S. Water Heating Solutions take on a lot of authorized warranty work. We also see customers' warranty claims get denied when they expect coverage. However, some warranty denials aren’t so unexpected. We will cover the most common reasons your water heater warranty got denied.

About Your Water Heater Warranty

Before we get started, it’s a good idea to understand the basics of water heater warranties and how they can help you. Your water heater warranty covers some or all of the cost of water heater damage within a specific timeframe.

A water heater warranty covers the tank, parts, and labor or only the tank and parts. When the warranty covers the tank and parts but not labor, it’s often referred to as a “limited warranty”. Generally speaking, water heaters under one year old have a warranty that includes labor.

For an additional fee at the time of purchase, you can also get an extended warranty that will extend the labor coverage on the water heater another year through major retailers, such as Menards, Lowe’s, and Amazon.

If a homeowner wants additional coverage, they can consider a third party home warranty, or extended warranty, that includes a home’s water heater as a covered item. A home owner will pay a monthly fee for the home warranty coverage and a service fee when the company performs repairs. Some of the most popular home warranty companies include:

American Home Shield
American Home Warranty
Choice Home Warranty
Select Home Warranty

Your home warranty plan will typically cover more than just your water heater, such as your HVAC system and roof leaks. Home warranty cost, coverage, and the coverage limit varies based on the home warranty company you choose and the plan you choose. Read through the home warranty contract thoroughly to learn more.

Warranty Vs. Insurance

You may assume that your water heater falls under your homeowners insurance policy. Unfortunately, insurance policies rarely cover water heaters unless damage occurs as a result of a covered incident, such as a fire or flood.

In the cases of fire and water damage, warranties typically won’t cover the hot water heater, and you’ll be forced to go through your insurance company.

8 Common Reasons Why Your Water Heater Warranty Got Denied

When you receive a claim denial after submitting a manufacturer or home warranty claim, arguing with customer service can get frustrating. However, you can prevent the problem in advance by knowing the most common reasons your claim may get denied.

#1. Improper Installation

Your warranty may become voided right at installation if the water heater isn’t installed properly (according to the manufacturer’s specifications).

A warranty claim will get denied for improper installation if a homeowner attempts to install the water heater themselves or hires an unauthorized third party to install the water heater for them at a discounted rate. Improper installations usually result from improper ventilation for a gas water heater or improper wiring for an electric water heater.

Trust an authorized service provider, such as U.S. Water Heating Solutions, to install the water heater for you. Don’t forget to register the water heater’s warranty immediately after installation, too!

#2. Hard Water/Excess Sediment Buildup

Water contains various minerals, such as calcium and magnesium. When water heats up and evaporates, these minerals get left behind and gather together, creating sediment buildup.

The more mineral deposits accumulate, the more impact it has on the inside of your water heater. Hard water contains more minerals than soft water. Unfortunately, a large portion of the country gets hard water.

If sediment buildup causes damage earlier than expected due to hard water, the warranty won’t cover the repair as the water heater would be working properly under softer water conditions.

Bottom line, consider a water softener if you get hard water coming into your home. It will reduce sediment buildup in your water heater and throughout your entire plumbing system.

#3. Lack of Maintenance

Your water heater, like your car, requires regular maintenance. Maintenance involves flushing the water heater, removing sediment buildup inside of the unit.

As you can imagine, maintenance is extremely important in prolonging the life and efficiency of your water heater. For this reason, most warranties become void if the owner of the water heater doesn’t perform regular maintenance.

Some warranties will allow owners to perform the maintenance themselves, while others may require proof of professional maintenance.

#4. Flooding

When water seeps into a building’s basement, it can create significant damage. Unfortunately, most water heaters can be found in the basement in the Midwest. If the water heater isn’t on a water heater stand, the flooding will cause serious damage to both electric water heaters and gas water heaters. A flooded water heater will experience corrosion and may contaminate the insulation that prevents standby heat loss. The water will also damage any electrical components, potentially causing a fire hazard.

Your manufacturer’s warranty will not cover flooding . They consider it the owner’s responsibility to keep the water heater from coming into contact with flooding by waterproofing their basement and keeping the water heater on a stand.

To reduce the potential risk of flood damage to your water heater, you may want to consider investing in a

Water Heater w/ Evidence of Customer Tampering

#5. Unauthorized Repairs

A lot of us like to consider ourselves “handy”. However, if a water heater under warranty (or any appliance under warranty for that matter) requires repair, leave it to a professional. Even if an amateur does the repair properly, it can potentially void the warranty on the grounds of tampering. This is especially important if your unit has an active labor warranty for safety and liability purposes.

#6. Dry Fired Elements

Dry firing refers to operating an electric water heater operating with no water inside of it or not enough water to s ubmerge the element s, most commonly the upper element . When this happens, the heating elements in the water heater get damaged prematurely.

If you indicate that your unit was dry fired or a technician can tell that the unit has been dry fired, the manufacturer will likely void the warranty; this can either result in the customer being responsible for the labor and parts on the element replacement or a complete warranty cancellation.

#7. Out of Warranty

Warranties expire.

While it’s a good idea to check the status of your water heater’s warranty, even if the water heater is a couple of years old, sometimes the warranty becomes void simply due to it being out of the original warranty period .

Manufacturers will use the manufacture date to determine the time frame of the warranty unless you have proof of purchase. If you have proof of purchase, many manufacturers will consider the date of purchase the start of the warranty.

#8. Transfer of Ownership/Movement

Some warranties allow for transfer of ownership, while others only apply to the original owner. Be sure to read your water heater's warranty paperwork if you buy a house or sell your house with a new water heater.

In most cases, you also can’t move the water heater without voiding the warranty because warranty coverage and unit registration are linked to a single address. Talk to the manufacturer to learn how to keep the warranty intact if you need to move the water heater from one location in your home to another.

U.S. Water Heating Solutions

Whether your water heater qualifies for warranty service or not, you can trust U.S. Water Heating Solutions to resolve your issue for you.

Start by calling your manufacturer to verify your warranty. While on the phone with your manufacturer, verify your level of warranty coverage (labor, parts, and tank or just parts and tank) . After you verify your warranty and get an authorization number , verify if the manufacturer will send you parts or not. If you do need to wait for parts, you will need to receive your parts before we can schedule service. If you don’t have parts coming to you in the mail, you are ready to schedule your appointment.

Contact U.S. Water Heating Solutions to schedule your water heater warranty service or repair service.

Water Heater Explosions: Causes and Prevention

Wed, 07 Sep 2022 15:51:20 GMT

Last Updated: June 14, 2023

How to Identify and Prevent Water Heater Explosions

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Gas water heaters operate using spark, combustion, and a fuel source. The most common fuel source for water heaters is gas which can either be natural gas or LP (liquified petroleum). Since these fuel sources are flammable, they also pose the risk of explosion, although this only occurs in rare cases.

Water heater explosions are far less common today than the early 1900s thanks to increased knowledge and the implementation of advanced safety features, especially the Temperature and Pressure Relief Valve (T&P Relief Valve). In fact, when George Horne started selling temperature and relief valves, he exploded water heaters as part of his sales pitch. However, even with modern safety features, explosions still do happen on occasion, causing serious damage and/or death. According to the United States Product Safety Commission's Archived Annual Clearinghouse Data , there were 19,959 incident reports filed in 2021; of these reports, approximately 58 were directly reported in relation to water heaters, but only 4 of those cases involved water heater explosions (~0.02% of all incidents reported).

Over the past decade, however, there have been various water heater explosions across the Midwest and South. For example, one recent water heater explosion in Iowa damaged 14 houses . Luckily, everyone in that scenario walked away relatively unscathed. That’s not always the case.

Water heater explosions are mostly a concern for storage tank water heaters - you do not have to worry if you have made the upgrade to a tankless water heater .

What Causes Water Heater Explosions?

There are two main causes of water heater explosions: gas leak and excessive pressure levels.

Gas Leak

If you have a gas water heater, it’s important to remember that gas is highly flammable. If the gas that fuels your water heater somehow comes into contact with an open flame (which can happen due to a gas leak or poor ventilation ), the unit can explode.

Luckily, many water heaters come with a water heater flammable vapor sensor that shuts the unit down if it detects dangerous levels of toxic vapors.

Most instances of water heater explosions involve gas water heaters. However, electric water heaters can explode and cause fires, too.

Excessive Pressure Levels

The process of heating water generates a lot of pressure. However, the water heater tank can only withstand so much pressure. Each tank will have a rating. If pressure levels exceed the rating, pressure escapes through the pressure relief valve. However, if the pressure relief valve doesn’t open as designed, the pressure will build up inside of the tank until it explodes.

So what causes this increase in pressure inside the tank in the first place? As we stated, the process of heating water creates pressure. The hotter the water, the more pressure is generated. When sensors become dirty or water temperatures get set too high, the pressure starts to build inside of the hot water tank.

Excessive Pressure Prevention: Thermal Expansion Tanks

Although thermal expansion tanks are not commonly associated with water heater explosion prevention, they are known for reducing excessive pressure inside water heaters, among several other benefits. Watch our YouTube video to learn more about the benefits of installing a thermal tank with your water heater.

Pressure can also build up through a process known as water hammer. Water hammer refers to a pressure surge created when water suddenly stops or changes direction. The change in momentum creates additional pressure. To resolve water hammer, plumbers often install water hammer arrestors.

Manufacturers rate water heaters as being able to withstand a specific amount of pressure, although they can often withstand excess pressure to some degree; this information can be found on the unit's ratings plate, installation manual, and on manufacturers' websites. Thus, if a water heater has a pressure rating of 150 psi, in reality, it can often withstand closer to 300 psi. It takes a lot to get pressure levels this high. Furthermore, the combination of pre-existing water heater safety features like the T&P valve and the installation of a thermal expansion tank will keep pressure levels balanced, even when they do build up higher than they should.

The topic of water heater explosions has also been addressed by the popularized MythBusters experiment, which demonstrated the effects of excessive pressure and how they made three different water heaters explode. It is important to note that they removed all the units' safety features prior to experimentation.

A Little About Temperature & Pressure Relief Valves…

Temperature & pressure relief valves (T&P Valves) allow excess pressure to escape when pressure levels get too high. The first water heaters didn’t have any pressure relief valve at all. Hot water heater explosions were still occurring, even after the introduction of the first pressure relief valves since the designs of those pressure relief valves didn’t account for pressure increases caused by high temperatures and the resulting steam expansion. Soon, the temperature & pressure relief valve (T&P Valve) was born.

The modern T&P Valve is essentially the same as the pressure relief valve introduced to us in the 1930s: it connects to the overflow pipe that runs down the exterior of the tank. While first designs may have connected the valve to the hot water outlet, they all connect to the overflow pipe now. Temperature & pressure relief valves consist of metal with some plastic parts and are often pre-installed on water heaters when they are manufactured.

T&P Valves at uswhpro

We stock a wide variety of T&P Relief Valves for residential and commercial water heaters, as well as the following brands: A.O. Smith, Bradford White, and Rheem.

Some of our common T&P Relief Valve stock includes:

100108455 | 2" Brass and Plastic NPT Relief Valve [A.O. Smith]
100109448 | 3/4" T&P Relief Valve [A.O. Smith]
AP12574E-2 | 3/4" T&P Relief Valve [Rheem]
SP8346 | 4-1/4" T&P Relief Valve [Rheem]
415-32920-00 | 4" Stem, 3/4" Male T&P Relief Valve [Bradford White]

Contact U.S. Water Heating Solutions for more information on T&P Valve pricing + availability!

T&P Relief Valve

Signs that a Water Heater May Explode

How do you know if your water heater may soon explode? Well, there are a couple of heater explosion warning signs.

NOTE: Water heater explosions are extremely rare and the warning signs listed below may also signal other water heater issues. Be sure to have a qualified professional evaluate your specific use case and issue(s).

#1. Pressure Relief Valve Leaking/Always Open

Your pressure relief valve only opens when it needs to release pressure. If the valve constantly remains open, leaking water onto your floor from the discharge pipe, that’s a sign that pressure levels inside that tank exceed the tank’s capabilities not to mention the water damage caused by the leak.

#2. Faulty Pressure Relief Valve

We all expect the different components on our water heater to work, especially when it relates so much to safety. However, a faulty relief valve that won’t open when necessary will keep the pressure in the tank instead of allowing it to escape.

#3. Popping Noises

Popping noises indicate sediment buildup in your water heater. All water contains minerals. Hard water contains more minerals than soft water. Minerals get left behind in the tank and accumulate. The popping noise is the sound of the mineral deposits exploding inside your tank (don’t worry - these explosions are small and not a safety hazard). Sediment buildup will increase pressure as it forces components inside the tank to work harder than normal, not to mention the pressure caused by the mini explosions.

#4. Shaking

Your water heater should never shake. If you notice your water heater shaking, it’s due to the pressure inside of it. At this point, the water heater may explode at any minute. Turn off power to the water heater and get a repair or a new water heater immediately!

How to Prevent a Water Heater Explosion

You can take steps to prevent water heater explosions. Everyone should take these precautions, as they not only prevent your water heater from exploding but generally keep your water heater in the best condition possible.

Don’t Exceed 120°F

When water gets hotter, pressure levels increase. In fact, for every degree increase in water temperature, you’ll increase pressure levels by 4 psi . Therefore, it’s important to keep the water heater at the recommended temperature for residential purposes - 120°F .

In some cases, particularly commercial applications, you have no choice but to increase temperatures. In these cases, besure to use a metal t & p valve as the plastic ones tend to only be rated to about 210 degrees.

Monitor Pressure Levels

You need to monitor the pressure levels of your water heater. You should be able to do this at the control panel. Be sure to check it when the water heather is in use. You should also look up your water heater’s pressure rating.

Get Regular Maintenance

Every homeowner should get maintenance on their water heater at least once a year. Maintenance involves flushing the water heater and inspecting/cleaning the different components. Your maintenance technician will inform you if the pressure relief valve isn’t functioning as it should, preventing a problem well in advance. Furthermore, flushing the water heater will remove sediment buildup that can contribute to high pressure levels in the tank.

U.S. Water Heating Solutions

Don’t let yourself fall victim to a water heater explosion. Trust U.S. Water Heating Solutions to keep you safe with a wide range of water heater services, including:

Contact U.S. Water Heating Solutions to schedule your service or get a quote today!

Frequently Asked Questions About Water Heater Explosions

How People Got Hot Water Before Water Heaters

Thu, 01 Sep 2022 15:00:00 GMT

An Englishman named Benjamin Waddy Maughan invented the first hot water called the "gas geyser" in 1868. However, they didn’t become popular until later in the 1900s. In 1889, Edwin Ruud , a Norwegian mechanical engineer built the first editions of the automated storage tank that paved the way for the Ruud water heaters we know today . While water heaters have been a common appliance in the modern world for the last 100 years, they’re still relatively new in the large scheme of things. People need hot water for a wide range of reasons, including cooking and cleaning. What did people do before the existence of water heaters? We will cover some of the interesting ways people got hot water before water heaters.

A quick visual history of water heaters

Natural Hot Springs

Some lucky areas have hot springs that produce warm water. Hot springs obtain heat from the ground. This geothermal heat makes the water warmer than traditional bodies of water. They are often found around both active and inactive volcanoes.

People who lived near hot springs took baths in the hot springs. Many cultures, especially the ancient Romans, created bath houses around the hot springs. These bath houses became a social hub for the community. However, they couldn’t bring the water home with them before it got cold. People needed to come up with a solution that brought hot water into the home.

Heating Water on the Stove

When households needed hot water for residential cooking and cleaning, they gathered cold water in a pot and heated the water over the stove. While it worked okay, there was little temperature control. Furthermore, once the stove turned off, the water started getting cold quickly.

Getting hot water was especially difficult in the winter, when people need hot water the most. With most water sources frozen, people heated melted snow. Often, this meant one large pot filled with melting snow and another large pot on the stove for the heated water.

The family would need to use the lukewarm water quickly before it got cold. Furthermore, there was no hot water

coming from a tap or a showerhead. The only option for cleaning oneself was a bath - oftentimes after doing the dishes and allowing the rest of the family to bathe. This wasn’t the most comfortable or sanitary option for the last person in line to take a bath.

Water Back Systems (aka Range Boilers)

Water back systems or range boilers evolved in an attempt to store hot water on site. The system involved pipes that transported water in a container near a fireplace or stove, where the water would be heated up whenever the fireplace or stove was on.

Hot Water Heaters

Finally, water heaters came into existence. Water was heated and stored in a water heater tank until it was requested by someone in the home. Water heater tanks allow for some of the heat to escape, so manufacturers added insulation. They would also include glass lining to prevent the metal water tank from corroding.

The first water heaters used natural gas as a fuel source, but electric water heaters followed closely behind. A gas water heater uses a gas burner to keep water hot, while an electric water heater uses a heating element (or two).

Water heaters became safer and more customizable over the years. Water heaters also became more energy efficient, especially with the introduction of tankless water heaters.

Tankless water heaters produce instant hot water, meaning they don’t experience standby heat loss. The compact size helps make them more suitable for small spaces, and they last longer than storage tank water heaters.

New electric heat pump water heaters, solar water heaters, and geothermal water heaters made it possible to heat water effectively without using too much energy or wasting resources, although much of the technology is still being developed today.

U.S. Water Heating Solutions

Don’t allow yourself to resort to old-fashioned methods of heating water. If you need water heater repair or new water heater installation, contact U.S. Water Heating Solutions today!

Top 10 Interesting Facts About Water Heaters

Tue, 30 Aug 2022 18:58:13 GMT

#1. The first hot water heater was patented in 1868 by a painter named Benjamin Waddy Maughan .

Maughan used a gas burner to heat pipes that in turn heated the water that flowed through them before the water entered a sink or tub. There was no ventilation, making early water heaters especially dangerous.

Before the modern water heater, hom eowners needed to heat water on the stove or get warm water from a hot spring. Some homes also had a water-back, a storage tank for water behind a stove or fireplace. The location of the storage tank would ensure that the water gets warm.

#2. Your hot water heater accounts for roughly 25% of your home’s energy usage.

At 25% of a home's energy usage, the water heater makes a significant difference in the household's utility bills. For the best results, homeowners should look for an energy efficient water heater. You will know that a water heater is efficient thanks to the EnergyStar sticker on it.

EnergyStar water heaters must run at a minimal efficiency rating in order to get the EnergyStar sticker. While efficiency ratings vary from model to model, electric water heaters tend to operate more efficiently than gas water heaters. Condensing water heaters operate more efficiently than non-condensing units.

Other ways to improve energy efficiency include:

Smart thermostat
Tank insulation
Lower the temperature

#3. 150 companies started making water heaters in the 1900s.

Residential hot water become a hot commodity in the early 1900s. Therefore, numerous businesses developed in order to meet the surge of manufacturing and distribution demands.

Many of the first water heater manufacturers are still in business today, including:

Ruud – 1887
Rheem - 1925
Stiebel Eltron – 1929 (first electric water heater)
Bradford Water Heater – 1933
A.O. Smith - 1936

Ruud was the first water heater company to develop, and it’s still one of the most popular water heater companies today.

#4. Jimmy Carter installed solar panels at the White House in 1979, designed to heat the building’s water.

Democratic Jimmy Carter won the support of many environmentalists thanks to his eco-friendly policies. True to his brand, he installed solar panels on the White House roof. Rather than using the solar panels to heat the entire mansion, the panels were made to support the building's water heater. Unfortunately, 10 years later, Carter's Republican predecessor, Ronald Reagan, removed the solar panels when the roof required work.

#5. According to the Federal Reserve, over 50% of Americans can’t afford a new water heater or a water heater repair over $400.

Like any other technology, water heaters break down over time. Since water heaters are such unique and essential appliances that require specialized knowledge, water heater repair can get expensive.

In order to reduce repair expenses, keep up with preventative maintenance . A maintenance plan involves a tech coming to your home to inspect and clean the water heater so that it works as efficiently as possible for as long as possible.

#6. Geothermal water heaters and solar water heaters use natural energy to heat water at a very efficient rate.

Most people assume they have two main fuel source options for their water heater: electric water heater or gas water heater. However, many water heaters run on alternative fuel sources that use the heat generated from the ground (geothermal energy) or the sun (solar energy).

Since these water heaters use natural energy, there's little to no monthly utility charges to run the water heater.

Iceland proudly claims to get all electricity and heat from renewable energy sources.

#7. The average family of 4 uses roughly 60 gallons of hot water a day.

When sizing a water heater,. it's important to understand how much hot water you'll need. For a simple reference, the average family uses about 60 gallons of hot water every day.

There are numerous ways to reduce the amount of water you use in your household, including:

Repair leaks
Take quicker showers
Install low-flow fixtures and appliances
Only use appliances when full

Look at one of our favorite low flow showerheads on Amazon:

Waterpik EcoFLow Handheld Shower Head )

#8. A water heater by any other name is still a water heater.

Here in America, we use the phrase "water heater" or "hot water heater". However, people in other parts of the world have different names for water heaters, such as:

multi-point geysers - United Kingdom
instantaneous hot water units - Australia and New Zealand
calfones - Argentina

Whatever you call your water heater, it doesn't matter as long as it heats your home's water properly.

#9. Tankless water heaters come with a lot of benefits.

Tankless water heaters provide water on demand instead of storing hot water in a tank until someone needs it. There are numerous advantages to tankless water heaters , including:

longevity (20+ years)
endless hot water
space-saving design
high energy efficiency
less maintenance

If you are ready to upgrade to tankless , U.S. Wate r Heating Solutions can help!

#10. Many businesses depend on functional hot water heaters.

Hot water heaters aren't merely a luxury for modern households. Commercial properties often rely on commercial hot water heaters to run an operation. For example, restaurants can't serve customers without proper hot water to clean dishes. Additionally, many hotels and apartment complexes can't house guests if the water heater goes out.

If you run into a problem with your commercial water heater , U.S. Water Heating Solutions offers commercial water heater services. Contact U.S. Water Heating Solutions today to get a free quote!

U.S. Water Heating Solutions Technicians Attend Raypak Boiler Training

Wed, 03 Aug 2022 00:55:26 GMT

Summertime is Training Season for Water Heater and Boiler Service Professionals

At the end of June, four of our technicians traveled to Raypak ’s Innovation Learning Center (ILC) in Oxnard, California for a three-day training seminar entitled "Product Family of Raypak Heaters" which covered MVB / XTherm , XVers (L, standard and KOR), Hi Delta and XFIIRE models. Raypak is a Rheem Company, well-established in the water heating industry as a leading and innovative manufacturer of water heaters, boilers, and pool/spa heaters.

With the pandemic having virtually eliminated all possibilities of hands-on training for nearly two years, many of our team members’ field experiences became limited to essential residential water heater repairs. As seasoned changed and businesses began to re-open, some team members were left with limited or no access to hands-on training, temporarily postponing expansion of boiler and commercial water heater services in some of our service areas .

From L to R: Seil, Lucas, Jack, and Jason during the Raypak factory tour

In an effort to bridge the information gaps and ensure essential water heater repair service providers were able to continue learning throughout the pandemic, many manufacturers developed or updated virtual training offerings; however, there are still certain skills that require in-person training and live feedback to ensure technicians’ full success. All of our team members were longing for an opportunity to learn with manufacturer’s representatives and product engineers in-person. When Raypak’s invitation arrived, our team members jumped at the chance to attend their first out-of-state hands-on training since the pandemic began. With hands-on training courses in high demand, there are often a limited number of seats for attendees from each company; for this first opportunity, we sent three technicians from the Chicagoland area: Jack (Senior Technician/Field Supervisor), Jason (Regional Service Technician), and Seil (Regional Service Technician), and one team member from the greater Columbia, Missouri area, Lucas (Regional Service Technician/Field Supervisor).

Raypak’s Innovation Learning Center provided an array of opportunities for our technicians, including: a tour of the factory and facilities, classroom learning, hands-on unit diagnostics, disassembly, and reassembly; and networking with individuals in the industry. The factory tour was a highlight for Senior Technician/Field Supervisor Jack S.; he enjoyed seeing the manufacturing process and learning that “how much they manufacture in-house because they build every bit of their boilers and pool heaters in-house, [with the exception of] the heat exchanger tubes [which are received] in 20 ft lengths and cut down to the correct size.” Similarly, Regional Service Technician Seil, appreciated the behind-the-scenes tour because it helped him better understand how these boilers are built. Our team members were also happy to learn that Raypak has an ASME ( American Society of Mechanical Engineers ) inspector on-site stamping every weld on their unit!

Following the tour, attendees officially began their training. Missouri-based Field Supervisor Lucas, recounts: “We started out [our training] in a classroom setting, which was refreshing, reviewed manufacturers’ recommendations, as well as ICP venting codes, with boiler layouts.” As a seasoned service plumber and contractor, currently holding master plumber licenses and contractor licenses, upholding code is extremely important to Lucas; especially because of client and end-user safety.

After classroom training to re-familiarize attendees with Raypak’s diverse product offerings, technicians had their long-awaited opportunity for hands-on training with product engineers. Attendees learned about each product’s installation requirements, components, best diagnostic practices, and how to set combustion with a combustion analyzer. Illinois Plumber and Regional Service Technician, Jason S., enjoyed the hands on training the most; he learned the sequence of operation and knows how to approach the diagnostic process.

During the hands-on training, our team members also had a unique opportunity to dive deeper into the equipment. Attendees are typically subdivided into groups, then assigned to the different units on rotation, for lessons on diagnostics and tear-downs. Our team members were in the last group and one of the boilers intended for training was not functioning properly, so the other training groups were planning to accommodate for additional trainees. Upon hearing this status update, Senior Tech/Field Staff Supervisor Jack, volunteered to diagnose and repair the boiler. Once the unit was functioning properly, they then set the unit’s combustion. Post-boiler repair, Jack saw the perfect opportunity for our Regional Service Technicians to gain more in-depth experience with Raypak products: “After that, I asked the instructors if I could show my team members a few more things when we were working on the [units…]. The instructors let us open the burner compartment and we removed the gas train and burners,” enabling our technicians to demonstrate their growing skillsets.

Raypak's Hands-on Boiler Training

Overall, Raypak training was a huge success for our technicians! An opportunity to see how their products are made, then work with product engineers to learn how to install and repair these water heaters and boilers permits technicians to leave with more confidence and experience that benefit our clients across the Midwest. Lucas left us with this final comment: “Raypak is truly making an effort to teach, learn, and meet the needs of technicians and consumers.”

We have a selection of Raypak parts available and are ready to assist customers with their Raypak water heater and boiler needs! Contact us today to send your Raypak boiler repair or maintenance inquiry .

More from our Raypak Training Experience:

Water Heater Repair in Lexington, Kentucky and Beyond | Meet Stephen

Fri, 08 Jul 2022 17:00:02 GMT

Meet Stephen | Winchester, KY

Headshots by:

Whiskey and Wiles Photography

Hey! I'm Stephen, the Regional Service Technician/Plumber in the greater Lexington area.

To give you my plumbing experience I’ll back up a few years. In May of 2015 (at 20 years old) I wrecked a motorcycle and broke my tibia and fibia, with a compound fracture. I spent five days in the hospital and had surgery to put a rod in my leg. Just 18 months before, I was able to walk without crutches or any extra support. Post-accident I was on crutches and worked as a Customer Service Representative for an international organization. Once I was able to walk again, I returned to the field as a Service Technician at a car dealership. Nearly three and a half years after my accident I decided to make a long-term career change to plumbing, working predominantly in Versailles and Lexington as an apprentice.

I became interested in plumbing because I knew absolutely nothing about it and was learning ALOT. Once I became comfortable plumbing, it just became burnt into my brain. It was a lot easier to learn than I thought, but I will say in the plumbing world EVERY job is different. You often have to look at a repair and plan it in your head differently from any other you’ve done, as all homes are different and you never know what the last guy has done. My favorite thing about plumbing is shocking the customer with a job well done and the appreciation that comes from most customers is priceless. I firmly believe that any trade is usually a better option than college, especially when you’re young and school is expensive!

I acquired my Kentucky State Plumbing License in 2021, continuing to service a growing residential and farming based clientele. I take pride in my work and I’ve never been more proud of myself than when I passed the exam. Shortly after, I began searching for new employment opportunities due to employee safety concerns, which led me to run across uswhpro on Indeed , and I haven’t looked back.

Since joining the uswhpro team my work and family life are much better and I'm much happier. From the start when I was hired and visited Chicago everyone was kind and EVERYONE made sure that if you need help, you had a point of contact to

call for help. We’re a growing team and I love the support from everyone and appreciation from the bosses. I’ve been in

some very toxic workplaces and I knew this place was different. Uswhpro is very flexible and understanding of time off needs/requests as well as family time. This is probably the first employer I’ve had that actually cares and shows it.

In the future, I would personally like to get my Masters' Plumbing License at some point and I would also like to own a small farm. Additionally, I would like to help do my part in turning uswhpro into a national brand and help grow our services in Central KY. I want customers to be shocked by our knowledge, professionalism, helpfulness and customer service. Long term, I would love to see myself in a managerial role with the company. I am also interested in developing our commercial services. At present, most of my experience is residential and the boiler rooms are like walking into a different world. I hope I have the opportunity for additional commercial training and hands on experience soon.

Beyond Plumbing...

When I am not plumbing, I enjoy spending time outdoors with my family. I married my wife, Heidi, in 2016 and we have a daughter and a son. We love to go camping, hiking, or play in the creek. We sometimes visit Red River Gorge . It has a lot of beautiful views and waterways, but it’s often very busy there. Lately we have been camping and hanging out on a privately owned 1600 acre property; there is nothing but mountains, springs, and creeks.

My wife and I also both have strong interests in owning a small sustainable farm/homesteading. Currently we only raise rabbits, but I hope to have a dairy goat or two, as well as chickens and definitely a pet donkey. We love gardening, too, and we want to provide ourselves and our kids with as much organically grown/raised food as possible. Most importantly, we believe the country is the best place to raise our kids. They will have the opportunity to learn all of these things with us and be able to provide for themselves when the time comes. A beautiful Kentucky sunrise or sunset view would be a major plus! It seems like a fantasy now but I hope we reach that point soon.

More Kentucky Views from Stephen

TRD 101 | Dispositivo de liberación térmica 101

Fri, 20 May 2022 16:47:51 GMT

Última actualización: 26 de junio de 2023

***AVISO: REFIÉRESE AL MANUAL DE INSTALACIÓN PARA INFORMACIÓN ESPECÍFICA SOBRE SU CALENTADOR DE AGUA. SI INTENTA REPARAR SU PROPIO CALENTADOR DE AGUA, HÁGALO CON MUCHO CUIDADO; U.S. WATER HEATING SOLUTIONS NO ASUME NINGUNA RESPONSABILIDAD. ESTE ARTÍCULO ES UNA HERRAMIENTA EDUCATIVA Y NO SUSTITUYE EL DIAGNÓSTICO/LA REPARACIÓN DE UN TÉCNICO DE SERVICIO NI LA INFORMACIÓN QUE RECIBA DEL FABRICANTE DEL CALENTADOR DE AGUA***

¿Qué es un TRD?

El acrónimo TRD proviene del inglés “Thermal Release Device” que se traduce literalmente como dispositivo de liberación térmica en español. Esta pieza se introdujo al mercado en 2012 y sólo se encuentra en los calentadores de agua de estas marcas: Rheem, Richmond y Ruud de ventilación directa/estándar atmosoférico (Nota: a veces se traduce Standard Atmospheric como “ventilación directa”).

¿Cómo funciona un TRD?/¿Qué hace?

Un TRD está hecho de un marco de metal junto a un bulbito de vidrio (que se llama JOB Thermo Bulb® ) suspendido en el centro.

El bulbo contiene un líquido negro y reactivo al calor con una tolerancia de temperatura entre 400-500ºF. Si la temperatura dentro de la cámara de combustión excede el límite permitido, el bulbo rompe y emite el líquido. Como resultado, previene la entrada de aire fresco, reduce la corriente de aire necesaria para ventilación y el calentador experimenta un bloqueo duro. Es decir que su calentador requiere servicio para diagnosticar y remediar la causa del sobrecalentamiento.

¿Dónde se halla el TRD?

Se halla dentro de la cámara de combustión, abajo del ensamblaje de quemador.

¿Son caros?

Si el reemplazo del TRD no está cubierto por la garantía (mire el punto a continuación), cuesta entre $30,00 c/u hasta $200,00 (o más), dependiendo del vendedor y el tipo de TRD.

¿El reemplazo se cubre por la garantía?

El reemplazo del TRD se considera una zona legal gris cuya cubertura varía según el caso; depende de la causa de su quiebra. La causa más frecuente del reemplazo de un TRD es la instalación incorrecta de la ventilación, un problema que se considera fuera de la garantía (o sea, es un problema que ocurre debido a la instalación y no a un problema de fabricación). En este caso, Rheem recomienda que se reemplace el calentador de agua. Si no hay problemas de instalación ni algún incidente con la presencia de vapores inflamables, es posible que el TRD se hiciera estallar por un problema de fabricación, en algunos casos raros. Entonces, Rheem utiliza los TRDs para garantizar la calidad de sus productos y sólo se permiten tres TRDs durante la vida de cada calentador de agua: el original que fue instalado en la fábrica y dos reemplazos extra (si son necesarios). Múltiples fallos del TRD pueden señalar un defecto interno de fabricación o de ventilación no detectado. Rheem puede rastrear los reemplazos del TRD con base en su registro de reclamaciones de garantía y llamadas al soporte técnico que se clasifican bajo cada número de serie (porque son únicos). Si se sospecha un problema de fabricación, el apoyo técnico autorizaría un proveedor de servicio (¡como nosotros!) a evaluar su tanque y reportar los hallazgos para determinar cómo proceder con su caso.

¿Los TRDs intercambiables?

La respuesta corta es NO. Según las instrucciones del kit de reemplazo (desafortunadamente no está disponible en español así que las tradujimos de inglés a español): “Verifique el número de pieza para el TRD de reemplazo. Esta pieza es única para cada número de modelo. Póngase en contacto con el soporte técnico para verificar el número de pieza.” Hay números diferentes de pieza para modelos diferentes, dependiendo de la capacidad del tanque. Cada TRD suele tener cuatro variaciones cuyos números de pieza (y de kit) varían por un solo digito que corresponde con una diferencia en su tolerancia a la temperatura. Puesto que todos los TRDs tienen un líquido negro en sus bulbos y diferentes niveles de tolerancia (aunque sea el mismo color), Rheem tiene dos métodos de identificar qué tolerancia está permitida: el número de pieza que se graba en el soporte y una raya de color al tope. Adicionalmente la instalación de un TRD con una tolerancia más alta de lo que se necesita puede resultar en el sobrecalentamiento y/o provocar un incendio.

¿Se puede reemplazar el TRD sólo?

Con base en las instrucciones de instalación y nuestras recomendaciones, no se debe intentar reemplazar el TRD por sí mismo. En vez, se debe solicitar servicio por un proveedor de servicio calificado. Fundamos nuestro consejo en el hecho de que se necesita apagar el gas y la electricidad, la extracción de la puerta de acceso del quemador (esto incluye la puerta de acceso y el ensamblaje del quemador entero). Después de servicio, es necesario reinstalarla correctamente por su seguridad y verificar que no haya ninguna fuga de gas.

Nuestros servicios en U.S. Water Heating Solutions

Ofrecemos varios servicios de diagnóstico en 16 estados (y contando). Nuestros técnicos de servicio son certificados por los fabricantes y saben diagnosticar y reparar varios problemas, inclusive un TRD fallado y/o problemas con la rejilla de ventilación .

Desafortunadamente NO podemos vender los TRDs al público, pero sí, podemos diagnosticar y resolver problemas con ellos. Llámenos para conseguir servicio o llene nuestro formulario para conseguir una cotización .

Water Heater TRD Thermal Release Device 101

Fri, 15 Apr 2022 20:36:08 GMT

Updates: 3.14.2023 | 2.4.2023

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER NOR A QUALIFIED SERVICE PROVIDER.***

What is a TRD?

TRD is an acronym short for Thermal Release Device, also known as a Combustion Shutoff Device Assembly. This part was introduced in 2012 and is only found on Rheem , Richmond , and Ruud Standard Atmospheric water heaters .

How does a TRD work?/What does a TRD do?

A TRD is composed of a metal frame with a glass JOB Thermo Bulb® suspended in the center. The glass bulb contains a black heat reactive liquid, which has a tolerance level between 400-500°F. If the temperature inside the burner chamber reaches the temperature limit, the bulb breaks, releasing the liquid into the burner chamber, and preventing the water heater’s fresh air intake; as a result of the lack of airflow required for ventilation, the unit goes into a hard lockout. This essentially means that your unit must be serviced to diagnose and repair the issue which caused the unit to overheat.

Where is the TRD located?

The TRD is located inside the combustion chamber of the water heater, beneath the burner assembly.

Are TRDs expensive?

If TRD replacement is not covered under warranty (see following point), they typically cost anywhere from about $30.00 each to $200.00 (or more) depending on the vendor and type of TRD.

Is TRD replacement covered by warranty?, What are common causes of TRD failure?

TRD replacement is a grey area because warranty coverage of this part depends on a case-by-case basis, determined by the cause of the TRD’s break. The most common cause of TRD replacement our customers encounter is improper venting which is considered an installation issue, which would not be covered by warranty. In this case or for other instances of flammable vapor detection, Rheem recommends replacement of the unit. If there are no venting/installation issues nor other type of flammable vapor incident, the TRD may have been unintentionally triggered as the result of a manufacturing issue with your unit. Hence, Rheem also utilizes TRDs to ensure the quality of their products. As a result, each water heater is only permitted three TRDs during its lifetime: the original one that was installed in the factory and two replacements (if needed). Multiple TRD failures can be a sign of an internal manufacturing issue or an undetected venting issue. In these cases, Rheem is able to track TRD replacement based on their warranty service case log and technical support calls for each serial number; if there is a suspected manufacturing defect, technical support will likely send a contracted service provider to assess the water heater and report the findings prior to making a final determination.

Are TRDs interchangeable?

No. According to Rheem’s replacement kit instructions, service professionals should: “Verify Replacement Combustion Shutoff Device Assembly part number matches the part number of the assembly removed. This part is unique to the water heater model; there is NOT a universal TRD. Contact technical services to verify correct part number.” There are different types of TRDs for different units, depending on the gallon capacity of your unit. Each type of TRD produced tends to have four variations, whose individual and kit part numbers vary by a single digit, which coordinates with a difference in temperature tolerance. Since all TRDs have black liquid in their bulbs and different temperature tolerance levels, Rheem has two methods identifying which temperature tolerance is permitted: the part number which is engraved into the TRD’s bracket and a stripe of paint on the top of the TRD. Installing an incorrect TRD can result in a safety hazard. Additionally, installing a TRD with a higher temperature tolerance may result in the unit over heating and creating a fire hazard.

There is NOT a universal TRD.

Can I replace the TRD myself?

Per Rheem’s installation instructions and U.S. Water Heating recommendations, you should not attempt to change your unit’s TRD on your own and should instead have service performed by a qualified service provider . This is because replacing the TRD requires turning off the gas and electric supply to the unit, then removing the burner access door (a.k.a. the burner access door and the entire burner assembly). The burner access door must also be properly re-installed for safety purposes, then assessed for gas leaks.

How Do I Know if My TRD Needs to be Replaced?

Here are some photos from actual customers whose TRDs needed to be replaced:

Many of our customers report loss of hot water as the main issue they are experiencing and are unaware that their unit is not operational due to the TRD breaking. The diagnosis of a failed TRD requires draining the unit and removing the burner assembly because the TRD is housed inside the combustion chamber, below the burner assembly.

Burner Assembly Filled with Soot

One of the more easily visible issues that signals the need for TRD replacement is soot on the burner assembly, burner door, and pilot assembly . When the TRD's glass bulb breaks, it disperses a black liquid throughout the combustion chamber; because the TRD is located directly beneath the burner assembly, the liquid tends to spread onto the burner and form soot. Because the burner assembly is connected to the burner door and pilot assembly, they may also be covered in soot. The primary concerns in this instance are:

Poor combustion due to gas pressure issues or incorrect venting (intake or exhaust issues)
Using the improper fuel source (i.e., if a natural gas water heater is being used with LP gas or if a convertible water heater has not been fully convertible for use with LP gas)

TRD Missing/Blown TRD and Internal Collapse Near Flue Baffle

In the photos from a client in Omaha, NE, we see a few different signs of TRD failure and hints of further issues:

The TRD bracket is all that remains because the glass bulb overheated and broke
We know the TRD has failed because there is a dark colored splatter on the floor and walls of the combustion chamber (in this instance, the TRD's black heat reactive liquid dried to a slightly lighter color, but stains from a fresh leak will be black)
Looking up inside the water heater from the combustion chamber, the inside of the unit where the flue baffle is located had collapsed due to overheating.

Broken TRD Bracket

A broken TRD bracket is not only a sign that a TRD has burst, but also indicates an extremely high temperature and safety concern for the combustion chamber. The bracket is composed of metal alloy, meaning the force and temperature required to bend it is much higher than the temperature required to break the TRD's glass bulb.

Only looking for a replacement TRD? / Do you sell TRDs?

We do not sell TRDs to the general public because they are a safety feature that should be installed by an experienced service provider. Additionally, you may also notice that TRDs are not sold online by Rheem, Richmond, Ruud, or any other Rheem companies, nor authorized Rheem parts distributors like Supply House.

Can you give me the part number for my TRD?

Unfortunately, U.S. Water Heating Solutions is unable to provide part numbers for Thermal Release Devices (TRDs); although we are a Rheem warranty service provider, even our technicians have to call tech support to verify TRD part numbers.

If you need to verify a TRD part number, please contact Rheem Technical Support directly at: 1-(800)-621-5622 and select Option #5.

Suspect your TRD may need to be replaced or your unit may have venting issues that need to be rectified?

You need U.S. Water Heating Solutions! Feel free to give us a call at 1-(833)-879-4776 , to e-mail us at service@uswhpro.com , or submit our Quote Request Form . Be sure to have your water heater's model and serial number when making your service request.

Water Heater Flammable Vapor Sensor 101

Mon, 07 Feb 2022 18:05:47 GMT

Last Updated: 17 March 2025

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is a Flammable Vapor (FV) Sensor?, How do I know if my water heater has a FV Sensor?

FV Sensors are safety devices on select models of gas water heaters, which cause a soft lockout (a.k.a. the unit shuts down) when flammable vapors are detected near the unit, to prevent the possibility of their ignition; in other words the FV Sensor is a safety feature to avoid the risk of fire. FV Sensors are typically found on power vents, damper models, and draft induced water heaters , powered by Natural Gas or Propane (presence of FV Sensor is determined by model); they were adopted as a the ANSI 's safety standard in 2003 ( Powell, 2021 ; GE Appliances ).

If your manual or heater specs say “FVIR,” your heater is Flammable Vapor Ignition Resistant and has an FV Sensor. Rheem adopted these ANSI standards beginning on July 1, 2006 .

FV Sensors of Manufacturers' Diagrams

*Click images to enlarge*

Image Credits: A.O. Smith (p. 9-10) , Rheem (p.7, 25, 38)

Where is the FV Sensor located?

The location of the FV Sensor varies by manufacturer and model. In general, they are located near the bottom of the water heater. Depending on the unit's specific model number and age, the FV Sensor may be located in a separate FV Sensor housing. For Bradford White and Rheem brand (ie . Rheem , Richmond , and Ruud ) heaters, the FV Sensor is usually located beneath the Jacket Door (and metal covering that provides access to the burner chamber); the majority of water heaters produced in the last few years house their FV Sensors beneath the Jacket Door.

Some A.O. Smith models, however, may house FV Sensors on the bottom of the left side of the front of the heater (they are usually beneath a black cover).

The jacket on a Rheem heater is typically not flat and has a single tube-like curve; the FV Sensor will be mounted inside a plastic cap at the bottom center of the heater, beneath the jacket. The FV Sensor communicates with the gas valve via the FV Sensor Harness, a black wire with two connectors (usually red/orange), which attach to the prongs on the FV Sensor.

How does an FV Sensor work?

As the heater draws in air through the opening in the jacket (the metal “door” below the gas valve), a trace presence of flammable vapor can be ignited by the burner, and the heater will continue to operate normally. If there is a significant presence of flammable vapors in the air, the resistance feeding from the FV sensor into the gas valve changes, communicating to the gas valve and pilot assembly that the air and gas flow should cease from lighting the burner.

How do I know if my FV Sensor needs to be replaced?*

- Error code on gas valve: Seven Flash, Three Second Pause (A.O. Smith, Bradford White, Rheem)

- NOTE: A Seven Flash, Three Second Pause is a gas valve failure on some models ; the error code meaning is predicated by the unit's gas control valve. Please ensure that you have a copy of your unit's installation manual handy.

- LCD Code: 47 (Manual p. 37 - Rheem Water Heaters)

- Heater will be in a soft-lockout and will not operate until the sensor is reset or replaced

- NOTE: Manufacturers recommend FV Sensor replacement after exposure to flammable vapors, as they may not be functioning at full capacity after being reset. A reset typically clears the error code temporarily, but the FV Sensor will likely require replacement for a longterm solution.

*This information can be found in your owner manual’s troubleshooting guide, usually near the end

What can trigger an FV Sensor? / What causes a faulty FV Sensor? / What causes FV Sensor lockout?

FV Sensors can be triggered by ammonia or sewer gas . Sometimes an FV Sensor Lockout can be triggered by seemingly harmless events like pet accidents or litterbox storage near the heater, mopping the floor with bleach, or storing paint cans nearby. Please keep in mind that no objects should not be stored in close proximity to the heater due to risk of fire; the FV Sensor itself should also not be blocked by any objects, including water heater insulation (a water heater blanket) .

Other common flammable vapors include :

- Benzene

- Butane

- Gasoline (varies by grade)

- Isoprene

- Kerosene

- Methanol

- Mineral Spirits

Additional Common FV Sensor Triggers

Although FV Sensors are most commonly triggered by the direct presence of the aforementioned flammable vapors, there may be common household activities that contain strong flammable vapors that go unnoticed until they trigger the sensor due to the strength/saturation of the vapor in the surrounding air or being in close proximity to your water heater, as our technicians have found in the hundreds of water heater repairs they have performed. Here are other potential household triggers:

Home Improvements

Paint Fumes | The fumes from painting your house or storing paint cans near the water heater; if you currently have paint cans or any other items stored near or on top of your gas water heater, you should relocate them immediately due to risk of fire hazard.
P.S. We know the image with the water heater installed in a garage where cabinets are being painted does not have an FV Sensor, but the image does a great job of showing a realistic setting for an FV Sensor being triggered if the unit had one ��
Installing New Flooring | The adhesive and grout used to replace/install tile and laminate flooring often contain potent chemicals that may trigger your water heater's FV Sensor.
Cleaning Solutions | Using chemicals may help rid your home of bacteria, but some cleaners give off strong fumes
Bleach
Fabuloso
Pine Sol

Sewer/Plumbing Related Causes
Sump Pump Fumes | Leaving the cover off of a sump pump, especially during dry season can allow fumes to permeate the air, ultimately triggering an FV Sensor lockout
Floor Drain | If your water heater is near a floor drain, the P-Trap may be dry, causing methane to seep out of the drain, which can trigger the FV Sensor

Beauty Salon / Beauty Products | Some clients perform in-home salon services or travel to their clients' homes to perform services; this often occurs in the basement, in close proximity to the water heater (or even near the water heaters inside of salons), and certain chemicals used during treatment can trigger the FV Sensor:
Nail Glue
Nail Polish
Nail Polish Remover
Hair Products (e.g., certain chemicals in relaxers )

Spices | Believe it or not, some spices have such a strong scent that it is strong enough to trigger an FV Sensor! One our our restaurant clients had a small take out restaurant that only required a small residential power vent water heater on site. The unit, however, was located inside of their kitchen where they constantly cooked with curry and other strongly scented spices that it was regularly triggering the FV Sensor.

Pro Tip for FV Sensors + Home Improvement

If you are a:

Flooring contractor/installer
Painter
Cleaning Service
Other Service Tech who uses products that contain pungent chemicals and/or flammable vapors

BEFORE beginning your service near the water heater, ask the customer if you have permission to remove the FV Sensor (this will prevent them from being able to use the water heater) to avoid causing damage to the sensor. Place the FV Sensor in a plastic bag in another room, away from chemicals or in your service vehicle, as long as it is in the shade and away from chemicals. Upon completing your servicing and proper ventilating the room, re-install the FV Sensor; you may need to enter a code on the gas valve for the unit to fire once again, see the note beneath the YouTube video linked below.

My FV Sensor was damaged by water. / My FV Sensor was flooded. What should I do?

According to manufacturer recommendations, water damaged FV Sensors should be replace d . Yes, they can often be temporarily dried out and reused, however, this method will likely be a temporary solution and the lockout will likely occur again after a few days, weeks, or months.

Are replacement FV Sensors expensive? / Is FV Sensor Replacement Covered by Warranty?

FV Sensors are on the lower cost side, typically priced anywhere from $30-80 (if the FV Sensor kit includes a bracket, they will likely cost closer to $100).

FV Sensors are a commonly replaced part that may be covered by your manufacturer's parts warranty, depending on the cause of the FV failure ( if your heater was damaged in a flood, the warranty is void ). If your FV Sensor failure can be attributed to any of the issues listed above (i.e., home improvements, cleaning solutions, or beauty products), replacement is highly unlikely to be covered by the warranty. In rare cases, FV Sensors with a faulty manufacturer’s resistance setting can be responsible for causing a soft-lockout. This usually only applies to newly installed units with FV Sensor lockouts (typically < 6 months old) and would be covered by the manufacturer's warranty.

What does an FV Sensor Purchase Include?

FV Sensor purchases differ slightly by manufacturer the heater. In some cases, you may simply be purchasing the sensor alone:

A.O. Smith FV Sensors may be sold alone or accompanied by a bracket
Bradford White FV Sensors are typically sold alone and often do not include instructions
Rheem FV Sensors are accompanied by a cap plug (which holds the FV Sensor in place) and zip tie.

Rheem and A.O. Smith FV Sensors typically come with detailed instructions, however, some A.O. Smith and Bradford White FV Sensors may be sold without instructions as they are often purchased in bulk, directly from the manufacturer, then resold in bulk. If your FV Sensor does not have instructions provided, please contact the manufacturer's Technical Support team for installation assistance or contact a qualified service professional to install the device for you.

Can I replace an FV Sensor on my own?

Although none of the aforementioned water heater manufacturers (ie. A.O. Smith, Bradford White, Rheem, and their affiliates and subsidiaries), nor U.S. Water Heating Solutions, LLC. advises water heater repair by non-repair personnel, changing the FV Sensor is one of the more common repairs homeowners often prefer to do themselves.

The video from Ruud's YouTube Channel is linked for educational purposes only and does not include diagnostic information, nor instructions for replacement. Replacement requires turning off the electrical power and gas to the unit.

***NOTE: As previously mentioned, the FV Sensor location is predicated by the manufacturer, gas valve, and age of your unit. Similarly, the steps required for installation of a FV Sensor vary by gas valve , once the new sensor is installed. Although the installation is fairly straight forward, most gas valves have their own "codes" to reset the FV Sensor error. This typically involves pressing a certain series of buttons on the gas valve or turning the dial of the gas valve a certain number of times. For further instructions or assistance with FV Sensor installation, please call your manufacturer's technical support team. ***

FV Sensor Part Numbers and FV Sensor Harnesses U.S. Water Heating Solutions Actively Stocks:

FV SENSORS:

SP20172 | FV Sensor Kit* - Rheem
Rheem's Kit includes: AP13450-3 | Cap Plug and AP14446 | Wire Tie - 6 in.
100112663 | FV Sensor Kit* -A.O. Smith
100110780 | FV Sensor Kit* - A.O. Smith
100110832 | FV Sensor and Bracket - A.O. Smith
415-45560-00 | 239-45560-00 | Flammable Vapor Sensor - Bradford White

*Kit is the terminology used by Rheem and A.O. Smith to refer to the replacement part itself; in Rheem's case, it includes the cap plug and wire tie, but there are no such FV Sensor parts/accessories for A.O. Smith units.

FV SENSOR HARNESS:

AP14720-1 | FV Sensor Harness - Rheem

How to Purchase a FV Sensor from U.S. Water Heating Solutions

1. Gather the model and serial number of your unit

2. Contact Us:

a. Click the Messenger icon and send us your contact info along with the model and serial number of your unit

b. Alternatively, you can e-mail the information to service@uswhpro.com , complete our Quote Request Form , or Call Us

3. We will contact you with pricing + availability

a. We offer local pick-up in Arlington Heights, IL 60005; local delivery (within a 25 miles radius of 60005) for an additional fee, or shipping. If you have additional delivery or shipping needs, please let us know with your inquiry.

Sources

Powell, T. (2021, July 26). What Is FVIR? Water Heating Blog - Rheem Manufacturing Company. Retrieved January 27, 2022, from

https://www.rheem.com/water-heating/articles/what-is-fvir/

Rheem Manufacturing Company. (2009). Installation Instructions: Flammable Vapor Sensor Replacement Kit. Rheem Manufacturing Company

Calentador de agua inundado 101

Fri, 07 Jan 2022 19:42:47 GMT

***AVISO: REFIÉRESE AL MANUAL DE INSTALACIÓN PARA INFORMACIÓN ESPECÍFICA SOBRE SU CALENTADOR DE AGUA. SI INTENTA REPARAR SU PROPIO CALENTADOR DE AGUA, POR FAVOR HÁGALO CON MUCHO CUIDADO; U.S. WATER HEATING SOLUTIONS NO ASUME NINGUNA RESPONSABILIDAD. ESTE ARTÍCULO ES UNA HERRAMIENTA EDUCATIVA Y NO SUSTITUYE EL DIAGNÓSTICO/LA REPARACIÓN DE UN TÉCNICO DE SERVICIO NI LA INFORMACIÓN QUE RECIBA DEL FABRICANTE DEL CALENTADOR DE AGUA***.

Las inundaciones causadas por un calentador de agua vs. Un calentador de agua inundado

Una diferencia bien clave: ¿ Cómo empezaron las inundaciones?

Siendo que los calentadores de agua en el Medio Oeste y el sur de los EUA suelen hallarse en sótanos y garajes, las inundaciones representan un riesgo a los calentadores de agua. Es importante enfatizar la diferencia entre las inundaciones causadas por los calentadores de agua y los calentadores de agua inundados. La primera refiere a las instancias donde el calentador de agua tiene la culpa de hacer daño a su casa o negocio, pero no es la inundación total igual que una natural. Por el otro lado, la segunda refiere a un calentador de agua inundado por cualquier razón: las inundaciones naturales, los problemas de plomería u otro.

¿Las inundaciones afectarán la coberatura de mi garantía?

Es importante saber que las inundaciones que resultan de problemas de plomería y/o causas naturales NO se cubrirán por la garantía (se puede encontrar una lista completa de las instancias no cubiertas en su manual de instalación). Nuestros técnicos lo han visto todo : desde los tanques dañados por las lluvias torrenciales/las inundaciones hasta unos tanques empapados en los excrementos causado por inodoros con fugas y mucho más. La garantía del fabricante no cubre las inundaciones porque se perciben como una circunstancia imprevista y fuera del control del fabricante. Si usted vive en un área que las tiende a experimentar, recomendamos que revise su política de seguro de hogar a ver si está cubierto su calentador de agua; muchas veces el calentador de agua se encuentra en la sección sobre los electrodomésticos necesarios. Si no, es posible comprar una política suplementaria como una contra inundaciones, pero asegúrese de la cobertura ANTES de comprarla .

Calentador de agua con una fuga interna severa

(un ejemplo de inundación causado por el calentador)

En este caso, la garantía cubrió el reemplazo del tanque y la mano de obra porque la fuga fue resultado de un problema de fabricación.

Si usted tiene un calentador de agua dañado por las inundaciones, un proveedor de servicio de garantía (como nosotros) no puede repararlo por la cuestión de la responsabilidad -- incluso si tuviera cobertura de garantía antes del incidente o no. El fabricante y el proveedor de servicio no saben si alguien alteró el tanque, si las agua trajeron condiciones peligrosas por contaminación (p.ej. es posible que una químicas peligrosas o excremento esté en ellas) ni que la restauración de energía al tanque pueda ocurrir seguramente. En vez, recomendará que reemplace el calentador de agua. Independientemente de si lo reemplaza o no, es imperativo que su sótano (o el lugar afectado) tenga tiempo suficiente de secarse y que se quitan las aguas. Los proveedores de servicio siguen una lista de protocolos de seguridad informada por la AHRI/Institución del Aire acondicionado, Calefacción y Refrigeración (en inglés = Air-Conditioning Heating,& Refrigeration Institute ).

LOS BOLETINES DE LOS FABRICANTES SOBRE LAS INUNDACIONES

HAGA CLIC EN LOS LOGOTIPOS ABAJO PARA MIRAR LA INFORMACIÓN EN INGLÉS (NO HAY COPIAS EN ESPAÑOL DISPONIBLES)

Aunque no sea recomendado , en el caso de que no esté cubierto por seguro y le gustaría investigar por su cuenta, favor de hacerlo con su seguridad en la mente y el entendimiento que cualquier consecuencia negativa no es la culpa del fabricante ni del proveedor de servicio potencial. Cuando el tanque y el área cercana se sequen, apaguen las válvulas de cierre (aún si no tiene planes de reparar el calentador). Después de seguir las precauciones apropiadas, es bien probable que necesite reemplazar el quemador, el termostato y/o el ensamblaje de piloto. Como ya mencionamos, un proveedor de servicio de garantía no podría reparar su calentador por las normas de seguridad.

Evidencia de las inundaciones/de los calentadores inundados

En las dos fotos de arriba, vemos varias evidencias que sugieren que el tanque fue dañado por las inundaciones en el sótano del cliente y que lo alteraron:

A distancia, vemos la lavadora y la secadora encima de un pedestal, probablemente para que no estén en contacto con agua en el piso.
Cerca de las escaleras vemos una bomba utilitaria y una manguera que probablemente se usaran para quitar las aguas de inundación.
En las paredes al lado del calentador de agua y las escaleras vemos la decoloración y puede que señale la presencia de moho.
En la segunda foto vemos una mirilla de inspección (en inglés se llama sightglass y a veces se traduce literalmente como vidrio ) que está rota y un pedacito de cartón quemado. Los dos indican que la cámara de combustión + las aguas frías de inundación la rompieron a la mirilla. Además, el cartón quemado aparece como si fuera usado por el cliente para re-prender el quemador.
***BONO*** La cámara de combustión perdía su puerta exterior antes de que el técnico llegó.
***BONO*** Se ven las líneas de óxido en el tanque y alrededor de la cámara de combustión ��

Evidencia de las inundaciones causadas por el calentador

Por el otro lado, vemos un problema que la garantía cubre: un calentador de agua que tiene un problema de fabricación y empezó a gotear a través del piso en el sótano del cliente, resultando en una inundación pequeña. La otra diferencia clave que se nota es la cantidad de agua: la foto anterior contiene marcas del nivel del agua más altas como si estuviera más agua que vemos acá. En el contexto residencial, la mayoría de los calentadores de agua son de 40-50 galones y ese volumen de agua no alcanzaría una altura de 2-3 pies desde el piso mientras que llenaba un sótano (para que tenga el tamaño promedio de los sótanos estadounidenses en la mente, suelen ser de 36'x24').

¿Qué pasa si los clientes no revelan que sus calentadores de agua tienen daño por las inundaciones?

+ Con base en la evidencia fotográfica, ya se puede adivinar que la mayoría de los clientes no revelan que hubo las inundaciones. En estos casos, cuando el técnico llegue, documenta la condición del calentador de agua y no puede proveer servicio. A pesar de que no lo ha reparado, todavía proveyó el servicio de viajar a su ubicación y diagnosticar la causa del problema. Como consecuencia de no informarle al técnico antes, el cliente se convierte en responsable para el cargo de servicio.

�� Banderas rojas asociadas con las piezas: Un atajo muy común + Por qué NO funciona ��

+ Entendemos que nade quiere tener un problema de plomería ni las inundaciones ni esperar el reclamo de seguro y comprar un calentador de nuevo. A veces los propietarios llaman a nuestro departamento de piezas, intentando comprar un ensamblaje de quemador nuevo mientras que "eviten" al fabricante. En la mayoría de los casos, el apoyo técnico rehúsa proveer esos números de pieza.

Un cuentico verdadero: Esto nos pasó -- un cliente llamó buscando el ensamblaje de quemador (ni había mencionado las inundaciones) y al menos queríamos brindarle el número de pieza así que llamamos al fabricante y la representante lo rehusó proveer sin prueba de que no había daño por las inundaciones porque sabía que las hubo recientemente.

Otro cuentico verdadero : Los calentadores de arriba fueron rodeados por 4 pies de aguas de inundación + el cliente no notificó al fabricante. Nuestro técnico llegó al sitio para realizar un reclamo de garantía y no los pudo reparar. Además, anularon toda la garantía de trabajo, piezas y el tanque.

No tenemos ensamblajes de quemadores residenciales en stock por las siguientes razones:

Normalmente requieren ensamblaje por el fabricante y/o se manufacturan a la orden
Todos los modelos tienen ensamblajes diferentes
Pueden ser bien costosos + suelen requerir más de 30 minutos para instalar, lo que sirve como otro motivo para que los clientes invierten en un nuevo calentador con una garantía
Hay espacio limitado en nuestro almacén y tienden a tener el embalaje voluminoso.

Se dañó mi calentador de agua por las inundaciones ¿Qué debo hacer?

El punto : La garantía del calentador de agua se anulará y debe reemplazarlo debido al riesgo de: corrosión, contaminación del aislamiento térmico y varios otros factores.

Water Heater Flooding 101

Thu, 06 Jan 2022 01:52:10 GMT

Last Updated: June 23, 2022

Previous Update(s): September 16, 2022

Originally Published: October 24, 2019

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS IS NOT RESPONSIBLE FOR THE RELATED OUTCOMES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Water Heater Flooding vs. Flooded Water Heater

A Key Difference: How was the flooding caused?

With the majority of water heaters in the Midwest/South located in basements or even garages, flooding can often be the main culprit of the loss of hot water. It is important to note that there is a difference between flooding caused by a water heater and a flooded water heater. The former refers to instances where a water heater is responsible for damages to your home or business; in most cases, rather than a full-on flood, the unit has leaked. The latter, a flooded water heater, is most often the result of a natural disaster or a plumbing issue.

Will Flooding Affect My Warranty?

It is important to know that flooding resulting from plumbing issues and/or natural causes is NOT going to be covered by your manufacturer’s warranty (you can find a complete list of things that constitute a void of warranty inside your unit’s installation manual). Our technicians have seen it all: from units that suffered from heavy rains/flooding and had to be replaced to units that were covered in feces due to toilet overflow and other plumbing issues. The manufacturer’s warranty does not cover flooding because it is viewed as an unforeseen circumstance that is outside of the manufacturer’s control. If you live in an area that is likely to experience severe flooding, you should review your homeowner’s insurance policy to see if your water heater is covered. If not, you may want to consider purchasing flooding insurance, as water heaters are often considered necessary appliances and tend to be covered (please be sure to check with your potential provider PRIOR to purchase).

Water Heater with Severe Internal Leak

(aka flooding caused by a water heater)

In this case, the manufacturer's warranty covered the unit's replacement because the damage to the unit was the result of an internal manufacturing issue.

If you have a flood damaged water heater, a manufacturer's contracted service provider will not be able to service your unit due to liability issues. The manufacturer and service provider have no way to know if the unit may have been tampered with, if flood damage may be exposing them to unsafe working conditions (ie unsafe chemicals or waste may be present in the flood water), or if restoring power to the unit may be dangerous. Instead, they will recommend that the unit is replaced. If you choose to move forward with a replacement, it is imperative that your basement has had the opportunity to dry out and that the flood water has gone down. Service providers follow a list of safety based rules informed by the Air-Conditioning, Heating, & Refrigeration Institute . NOTE: Some manufacturers or legal documentation may refer to flood damaged water heaters as "submerged water heaters."

Manufacturers' Bulletins on Flooding

CLICK THE LOGOS BELOW

Although it is not recommended , in the event that your unit is not covered via insurance and you want to investigate on your own, please do so with your safety in mind and full understanding that any negative consequences are not the manufacturers’ or potential service providers’ liability. Once the unit and surrounding area have been dried out, be sure to turn off the shutoffs to the unit (even if you are not planning to repair your unit). Following the appropriate safety precautions, you are likely to find that your unit’s burner, gas valve, and/or ignitor need to be replaced. As previously mentioned, a warranty service provider will not be able to provide service according to safety regulations.

Evidence of Flooding

In the two photos above we see several different pieces of evidence that suggest this unit was damaged by flooding in the customer's basement + that the unit was tampered with:

In the far background we see that the washer and dryer are on a stand to lift them off the ground.
Near the stairs we see a utility pump + hose that were likely used to remove the water.
On the walls, both next to the heater and near the stairs we see discoloration that marked the height of the flood water and may also be a sign of mold.
In the second photo, we see a broken sight glass and piece of burned cardboard, indicating the hot combustion chamber + cold flood waters likely broke the sight glass. Then, the burnt cardboard appears as if the customer tried to manually re-light the burner. Most water heater manufacturers would consider this to be a form of tampering, which would result in a voided warranty.
***BONUS*** The combustion chamber was missing its door jacket to begin with (normally there is a cover over this section)
***BONUS*** The rust lines on the unit and around the burner chamber serve as evidence of exposure to standing water ��

Evidence of Flooding Caused by Water Heater

On the opposite side of the spectrum, we see an issue that is covered by warranty: a unit that has a manufacturing issue and began leaked out across the customer's basement floor, resulting in a minor flood of the customer's basement. The other key difference to note is the amount of water: the previous image's water marks showed a larger quantity of water was present in the customer's basement than the amount shown here. In the residential context, the majority of water heaters are between 40-50 gallons and that volume would not reach a height of 2-3 ft off the ground as it filled a large basement (the average size basement is around 36'x24').

What happens when customers do not disclose that their unit has flood damage?

Based on the photographic evidence provided, you can already guess that most clients do not disclose the flood damage to the manufacturer nor to us ahead of time. In these cases, the technician arrives at the service call and documents the condition of the water heater, but cannot perform service. Despite the fact that the tech has not repaired the unit, they still provided the services of: traveling to the customer's location and diagnosing the problem; the customer then becomes responsible for the cost of our service call fee.

�� Parts Related Red Flags: A Common Way Homeowners Try to Go Around Manufacturers + Why It Does Not Work ��

+ We understand that no one wants to experience a plumbing issue or flood, maybe wait for insurance claims to process, then purchase a new water heater. Sometimes homeowners call our Parts Dept., looking to purchase a new burner assembly thinking they can avoid the manufacturer. In most flood-related cases, the manufacturers' technical support will refuse to provide the part number for the burner assembly. Side Note: This actually happened to us -- tech support noted that there was flooding within our area and refused to provide part numbers without being able to provide proof that the unit was not flood damaged. Additionally, we also do not stock burner assemblies....

True Story: The units above were covered by 4 feet of flood water. After drying the area, the customer filed a warranty claim, but did not notify the manufacturer of the cause of their water heaters' issue. As a result, our technician was unable to repair the units and the warranty was voided (no labor, parts, or tank coverage).

We do not stock residential burner assemblies because:

Ordering Difficulties: They usually need to be assembled by the manufacturer and are made to order, which can delay restoration of hot water by one to two weeks, even with expedited shipping services
Unique Burner Assemblies: Every model has a different burner assembly
Cost: A burner assembly can be extremely expensive and require more than 30 minutes to install, further enticing customers to invest in a new heater with a warranty instead of investing a large amount of money into their existing unit; based on the cost and time investment, as well as hiring a professional to replace the burner assembly,
Size: We have limited warehouse space and each burner assembly will take a large amount of space

How to reduce the risk of flood damage to your water heater

If you live in an area that is at greater risk of flooding (you can also see your area's current flood risk designation by checking FEMA's Flood Maps ) there are some precautions you can take to reduce the risk of water heater damage in the event of a flood:

Installing Your Water Heater on a Stand or Installing Your Water Heater on Blocks

The most common reason for flood damaged water heaters is the installation location: in the Midwest and South, many water heaters are installed in basements and placed directly on the floor. If the basement floods and the floor is covered with water, so is the water heater.

A simple way to reduce the risk of a submerged water heater is to install the water heater on a water heater stand . Water heater stands are typically sold at hardware stores and plumbing suppliers, as well as by the major water heater manufacturers. They typically cost between $40.00 and $150.00 each. Be sure to measure your water heater and check the specs of the water heater stand prior to purchase.

A cheaper alternative to the water heater stand is to install your unit on top of cinder blocks or another safe and durable material. Please see the safety advisory near our example photo of commercial water heaters installed on top of cylinder blocks.

Important Things to Remember About Raising Your Water Heater

Adding a water heater stand or blocks to your installation can raise your water heater anywhere from 6" to 24" on average. If your home or business did not previously have a water heater raised this high, it is important to properly evaluate the space to ensure the ceiling is high enough and that the piping and vent run can be run safely given the adjustment(s). Finally, it is important to ensure that you have the proper equipment and a professional team to assist you for safety purposes. An empty residential 40-gallon water heater weighs roughly 130 lbs , but lifting it up an additional 1 to 3 feet is best done by a professional.

Contact U.S. Water Heating Solutions today to request a quote to raise your water heater.

IMPORTANT SAFETY ADVISORY: NEVER balance a water heater on cinder blocks or other materials that are not rated to hold a weight larger than that of your water heater. Always check to make sure the water heater stand, cinder blocks, or other material is level before attempting to place a water heater on top; you should also have at least one other person nearby when raising the water heater to help you spot and check that the unit is level .

Did you know?: A 40-gallon residential water heater can weigh 400+ pounds when full of water and a commercial water heater can weigh upwards of 1,400 pounds when full.

My water heater was damaged in a flood. What should I do?

Bottom Line : The water heater's warranty will be voided and the unit should be replaced due to potential for corrosion, contamination of the insulation, and various risk factors. You may be able to file a claim with your homeowner's insurance to assist with recovery costs.

Warranty 101 | Manufacturers' Water Heater Warranty Basics

Thu, 22 Apr 2021 17:26:13 GMT

Last Updated: June 14, 2023

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

What is a water heater warranty ?

Let's get straight to the point by defining a warranty (we know you know what "warranty" means, but we will contextualize it for water heaters, too): a usually written guarantee of the integrity of a product and of the maker's responsibility for the repair or replacement of defective parts (Merriam-Webster) .

In Context | A water heater warranty is the manufacturer's commitment to you (the homeowner/end user) upon purchase: if there is a manufacturing defect with the unit or a faulty part , they will cover at least some of the costs associated with repair.

We'll get into the details in a moment.

If your water heater currently has Labor Warranty coverage, you also have Parts + Tank coverage, but having Parts + Tank coverage doesn't mean you have Labor Warranty coverage
Check out our photo slider to see some real-life examples of warranty details

Levels of Warranty Coverage for Tank Type Water Heaters

Let's consider the different levels of water heater repair or replacement:

Labor: The time it takes a repair technician to diagnose your unit's issue and to repair it or to remove the faulty water heater and install a new one
Standard Manufacturer's Labor Warranty: One year from the date of manufacture
Some Manufacturers + stores offer an Extended Labor Warranty , meaning that your unit might automatically be covered for 2 or 3 years, or you may be able to pay an additional fee to extend the labor warranty
Parts: The water heater parts warranty covers the cost of replacement parts, which may be sent by the water heater manufacturer or provided/purchased by the repair company
Standard Manufacturer's Parts Warranty: Anywhere from 3-12 years
Tank : The tank warranty covers the quality of the water heater itself, in the event that a new unit leaks at a seam or has another irreparable issue
Standard Manufacturer's Tank Warranty: Anywhere from 3-12 years
The Parts + Tank Warranty is often referred to as the limited warranty and it's the one that is most often emphasized in product descriptions and when water heater warranty benefits are described by stores

Levels of Warranty Coverage for Tankless Water Heaters

Much like the above schema of labor warranty coverage vs. parts and tank warranty coverage, tankless units' warranties follow a similar pattern:

Labor | Time on site to diagnose + repair or replace unit
Typically covered for 1 year from date of manufacture; Rinnai, however, offers 5 years of limited labor coverage if you register your new unit within 90 days of purchase
Parts | Replacement parts
Typically covered for 3 years or 5 years from date of manufacture
Heat Exchanger | This part of the unit is responsible for transferring the heat to the water
Tankless warranties often cover the heat exchanger in place of the tank warranty offered for traditional water heaters, as it is the most important part of the unit
Typically covered for 3, 5, 8, or 15 years from date of manufacture, pending the type of installation and use of tankless unit
Heat Exchanger claims often require proof of preventative maintenance

Common Water Heater Warranty Misconceptions

(Actual myths we hear from our customers)

Contracted Service Provider (CSP) = Manufacturer:

FALSE

One of the most common misconceptions about water heater warranty repair that Contracted Service Providers or CSPs are the Manufacturers. A CSP is an outside company whose technicians have been trained by the manufacturer and perform warranty repair or warranty replacement.
Each manufacturer maintains their own rules + regulations for their CSPs for safety and mechanical purposes.
Your CSP did not manufacture your water heater and is not shipping you your replacement part(s). The CSP may have replacement parts for your unit (like our technicians in most cases) or they may order them directly from the manufacturer.

My unit is under warranty, so I don't have to pay:

SOMETIMES FALSE

Your unit might be under warranty, but as we show above, it depends on the type of warranty coverage your unit has and the cause of the issue
Type of Water Heater Warranty Coverage: If your unit's 1 to 2 year labor warranty has expired and you only have Parts + Tank Coverage left, you will be responsible for the cost of the labor. This is typically true for water heaters that are 2 or more years old.
Although your unit may still be covered under warranty, if there is a non-warranty issue [check out our next graphic for more details], the manufacturer will NOT cover the cost of labor, parts, or the tank because it is not a direct issue with their product's quality

My unit's under warranty, I don't need an authorization:

FALSE

While attempting to book service, many of our clients tell us their unit is covered under warranty, which prompts us to ask for a warranty authorization number. A warranty authorization number is a number generated by the manufacturer when they looked up your water heater's serial number in their system; the warranty authorization number ensures that ALL warranty service (labor), parts, or water heater tank replacement
This is to ensure that their are no safety issues with their product and to create a system of checks and balances between the manufacturers, CSPs, and end users
The manufacturer will need your Model + Serial Number to verify your warranty
Authorization Numbers will be supplied by the manufacturer and your CSP will use it to communicate with the manufacturer and to get paid for the warranty services provided

My CSP can see ALL my warranty details, including the activation and expiration dates:

FALSE

Since your CSP (water heater warranty service provider) is not the manufacturer, they can't see all of your warranty details, especially if you have an extended warranty
Extended Warranties are typically sold by stores or plumbing suppliers, not the actual water heater manufacturer. As a result, these warranties must be verified through vendor from whom it was purchased
Your CSP should , however be able to see the expiration of your Parts + Tank warranty and be able to "guestimate" the standard labor coverage based on your serial number/date of manufacture

My water heater was installed less than 1 year ago but it is 2+ years old. My warranty coverage is voided:

FALSE

In some instances, a unit may technically be 1+ years old at the time of the customer's purchase because it was not sold immediately following manufacture
The unit may have been sitting in a warehouse or store for over a year before it was sold
In these cases, the manufacturers tend to honor the warranty if the end users can provide a proof of purchase that verifies that the unit was sold much later than when it was manufactured; the best form of proof for the manufacturers is a receipt of purchase and/or installation (especially if the serial number is listed on the receipt)

Manufacturer's Warranty Verification Resources

Need a Warranty Service Provider?

U.S. Water Heating Solutions is currently an authorized warranty service provider for the following manufacturers:

Water Heater Warranty FAQs

Mobile Home Water Heater 101

Wed, 17 Feb 2021 05:00:40 GMT

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Mobile Home Water Heaters: Having the Right Model May Be More Important Than You Think

Article Contributions Made By Technicians: John Richards, Kevin Nelson, & Brandon Herd

L E S S O N # 1 | Mobile Homes/Manufactured Housing Need Special Water Heaters

Due to the layout and often times limited space available in mobile homes, there are water heaters specially designed for these spaces. Installing and operating the incorrect type of water heater in a mobile home, especially standard models, can be extremely dangerous as a fire hazard and/or carbon monoxide risk. Depending on what city and state you live in, water heaters for mobile homes may be considered special order or may not be as widely available as other models.

How are mobile home water heaters different?

They have special venting requirements and abilities that are not safely possible with a traditional tank type water heater. Model numbers and descriptions will let you know if a unit can be installed in a mobile home. A.O. Smith mobile home/manufactured housing units typically have MH in their model numbers, while Rheem's typically have MV .

- Combustion Air Inlet Openings

Water Heaters require adequate space and proper ventilation. Many Rheem / Richmond / Ruud Standard Atmospheric water heater models have a series a little holes near the bottom of the tank to pull in combustion air , or the air that supplies the oxygen to help the pilot make a flame. Installations in inadequate space will not permit the necessary amount of combustion air flow.

- Venting for Gas Heaters

The venting for Natural Gas (NG) and Liquified Petroleum (LP) mobile home heaters also have different requirements than non-mobile home heaters because of where they can be installed. Non-mobile home heaters are typically more flexible in terms of installation locations.

L E S S O N # 2 | A Mobile Home Compatible Water Heater Does NOT Automatically Mean It's the Correct One for Your Specific Home/Installation Setting

Diagnose with Us | Richmond 6V40FT3

This model is a 40 gallon, NG-LP convertible water heater for mobile homes. On the left, we have a brand new unit that has not been installed. On the right, we have a customer's unit (less than a year old) that required warranty diagnose and repair services.

What are we seeing?

Stains beneath the gas valve and inside of the insulated door gasket. If we look closely, we see that the stain is coming out from the burner chamber and going up towards the gas valve: flame rollout . This situation can be extremely dangerous and could have caused a fire in the customer's home, had the internal lockout mechanism failed.

What happened?

If we look at the bottom of the unit, we see combustion air inlet openings. The left side of appears to have adequate airflow while the right side is right next to a wall, despite the orange warning label on the side of the heater. Due to inadequate combustion air, the the unit's flames rolled out.

The Solution?

The customer needed a Direct Vent Mobile Home Water Heater in this setting.

Direct Vent Mobile Home Water Heater

Many mobile homes that have a water heater mechanical room sectioned off from the rest of the home and should have a Direct Vent Mobile Home Water Heater (pictured on the right) instead of a Standard Atmospheric (pictured above). The special mechanical room or closet is not only separate from the rest of the home, but also contains a hole in the floor, which allows the unit to pull combustion air from outside of the home.

L E S S O N # 3 | LP Conversion Goes Beyond the Gas Valve

All mobile home compatible water heaters produced by A.O. Smith and Rheem are flexible in terms of which energy source they can use: Natural Gas or Liquified Petroleum (LP). The units are pre-set for Natural Gas when they are manufactured, but they come with a pre-packaged conversion kit that contains all of the necessary parts to enable the unit to operate on LP gas. It is usually a small bag that can be easily misplaced by homeowners and installers; if a conversion kit is lost, replacements can typically be found at your local hardware store (region permitting), from Rheem distributors, or online.

A common misconception is that converting the units only involves a gas valve adjustment. In reality, it is a three step process involving the: gas valve, pilot assembly, and burner. Units that are not converted for use with LP gas or only converted at the gas valve will still run, but they are unlikely to operate for an entire year without issue. Instead, the burner will become covered in soot, in turn causing it to overheat. Once the burner assembly is extremely overheated, the unit is at risk of starting a flame rollout and the temperature sensors will likely be tripped, causing a lockout.

S U M M A R Y | Safety + Warranty (Saving Money in the Long Run)

Aside from the main factor being safety, having the incorrect heater or an improper conversion for your unit can result in your warranty being voided. If your warranty is voided, you would essentially be responsible for covering the cost of repairs (both for parts + labor).

#WomenWednesdays Recap | August, September, + October 2020

Tue, 03 Nov 2020 22:53:03 GMT

From August through October we had the chance to collaborate with five incredible women: Ashley, Jaylene, Tricia, Sandra, and Darlene.

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links! ⬇️

Ashley + Jaylene | Glam This Gal | NYC, NY

Co-Founders/Owners

____________________________________________

Ashley and Jaylene are twin sisters and co-creators of Glam This Gal, a beauty shop founded in the hopes to inspire individuality and self love.

____________________________________________

Instagram: @glamthisgal

Facebook: @glamthisgal

Tiktok: @glamthisgal

Website: https://www.glamthisgal.com/

USWHPRO: Is there a woman who inspires you?

Ashley + Jaylene: Our family is made up mostly of women, so of course women are our biggest inspirations especially the ones in our family. But who inspired us the most, was our grandmother who recently passed away due to the pandemic. We grieved but were also empowered having learned the many accomplishments she completed in her lifetime, like having several businesses of her own. So we were inspired to follow our passion and skills of beauty and created Glam This Gal. The name Glam This Gal is not necessarily a name meant for just our business, it’s a name meant to be spoken from each person that comes across it to inspire love for themselves.

USWHPRO: What inspired you to start Glam This Gal?

Ashley + Jaylene: Aside from our grandmother, we’ve always had huge interests in beauty and self care. We’ve taught ourselves the techniques associated in makeup and nail artistry. It’s always been a bit of a side hobby but we love it nonetheless. Wanting to open up a business was mutual between us. We’ve always spoken about what it would be like if we had our own separate businesses, but then we decided it would be better to share those interests and combine it into one. However before the pandemic it always seemed unlikely, we work regular 9-5 jobs and commute in and out of the city. But since the pandemic we’ve been able to work remotely and that has given us the time we needed to invest ourselves in starting Glam This Gal, and we have been, everyday.

USWHPRO: Have you experienced adversity as a woman in any of your work experiences? How were you able to overcome it?

Ashley: I haven’t experienced extreme adversity as a woman where I’ve worked, though I have witnessed many other women experiencing it. Overcoming it can be difficult depending on the severity of the experience. But having the unconditional love and support you need is very helpful and effective, most times if not it just takes someone to listen and believe the women who are explaining what they’ve experienced.

USWHPRO: Do you have any advice for other women interested in starting their own business or in the beauty industry?

Ashley + Jaylene: Any woman wanting to start their own business we say — GO FOR IT! It can seem overwhelming at first but make sure you have a really strong support system because it can seem hopeless at times when your business isn’t generating your expectations. Understand that things take time and if you will it strong enough with positivity, then anything can happen. Our business is still very small but we are working at it everyday without giving up because we know how much we want it to thrive. In terms of self care: always separate and block away some time allocated to yourself. It’s extremely important for you to take the time to care for you. It’s an absolute must! Take a bath, do a face mask, wash your hair, get your nails done, drink a glass of wine, anything! Do anything to dedicate time for yourself, I promise it makes all the difference in your mood and energy. • Please support your local small business, those creators have the heart and time to make sure their customers are extremely happy with their product! ☺️ A like, a share, a follow is absolutely free and makes all the difference for those businesses.

Tricia Meilner-Fredrick | Boilersource | Arlington Heights, IL

CEO + President

____________________________________________

Tricia is the CEO & President of Meilner Mechanical Sales Inc, which does business as Boilersource. Boilersource is a 3rd generation family owned business, and a certified DBE/WBE for the State of Illinois and WBE for the State of Indiana! Boilersource sells commercial boiler and boiler room equipment, in addition to providing factory authorized start-up and contractor support for service. I have grown up in this business, and am proud to carry on the legacy of top-notch customer service that my uncle and father started over 40 years ago. • I am also a proud mother of 21 year old twin daughters, who will both graduate college this May! • My personal interests include advocacy for chronically ill children, reading, kayaking, fishing, and planning practical jokes on my family at home and family at Boilersource.

____________________________________________
Facebook: @Boilersource

LinkedIn: @Boilersource

Website: https://www.boilersource.com/

USWHPRO: Is there a woman who inspires you?

Tricia: There are several women who inspire me, but my Auntie formed me into the woman I am today. She had been the source of strength and confidence that helped me believe I can do anything I set my mind to. She emanated strength, was firm in her convictions, and loved people with a pure heart. I admire women who aren’t afraid of adversity and have the strength to stand up for their beliefs.

USWHPRO: What inspired you to become President + CEO of Boilersource?

Tricia: I started working in this business while in high school, and then full time in 1998. In 2016 my father, Edward Meilner, passed away and after his passing, I became CEO & President of Boilersource. Although I knew it would be difficult and challenging, my father trained me for this. My dad always expected the best out of me and would push me harder than anyone in the office. I was determined to run the business to the best of my abilities. • Taking the lead role in the business also meant pushing the organization forward. Business moves very differently in 2020 than it did in the 1990’s. Technology, communications and competition continue to keep us on our toes. Change is hard for any company, however change in a male dominated industry and business, with employees that were here during my father’s tenure, made it even more difficult. Given the constant changes in our world, I am excited to see what innovative moves Boilersource can make.

USWHPRO: Have you experienced adversity as a woman in any of your work experiences? How were you able to overcome it?

Tricia: I work in a heavily male-dominated industry. There are not many women in mechanical sales, much less in boiler rooms. I find that when I interact with new suppliers, or a facility manager seeking guidance, they assume that I won’t have the answer. They do not realize my 20+ years of experience guides my suggestions and counsel, and that I can assist in solving their problems. I find it endlessly frustrating but look forward to continuing to share my knowledge in this industry - one conversation at a time.

USWHPRO: Do you have any advice for other women interested in starting their own business or becoming involved in the boiler industry?

Tricia: Follow your passions and stay true to yourself. Be confident in yourself, and know that you can succeed. Don’t be afraid to try. • “A strong woman knows she has strength enough for the journey, but a woman of strength knows it is in the journey where she will become strong” - Unknown

Sandra | Papelitos Lindos | Chicago, IL

Founder + Owner

____________________________________________

S andra is the owner and founder of Papelitos Lindos , a stationery company with a mission to create representation of our cultura, one papelito at a time.

____________________________________________

Instagram: @papelitoslindos

Facebook: @papelitoslindos

Website: https://www.papelitoslindos.com/

USWHPRO: Is there a woman who inspires you?

Sandra: All of the women before me are my inspiration. They left me an abundance of opportunities and lessons for me to take and to be make the the best out of my life. Their sacrifice, perseverance and dedication have paved a way for me and I use them as my strength in everything that I do.

USWHPRO: What inspired you to start Papelitos Lindos?

Sandra: In 2017, I made my brother’s Save the Dates for his wedding. This is when I discovered a love for paper and textures! I realized the lack of representation of my cultura on greeting cards and I started designing cards that I felt were empowering and relatable.

USWHPRO: Have you experienced adversity as a woman in any of your work experiences? How were you able to overcome it?

Sandra: As a woman, I have faced many adversities in the work place and the only way I was able to overcome those adversities was through communication. I found myself not wanting to speak up for fear of what could happen but I knew in order to see a change, something had to be said. Communication is key to all relationships from professional to personal. Without it, we don’t have an understanding of one another and we need that in order to grow.

USWHPRO: Do you have any advice for other women interested in starting their own business or in the art of papelería?

Sandra: One piece of advice I would like to give anyone who is starting a business is to find your community and build friendships with them. Surrounding yourself with people who have similar goals and dreams as you do is so important. I also think building a relationship with yourself is key to starting a business because you have to believe in every move you make. It’s scary and stressful but so beautiful and fulfilling, too. You need the support of your community and a strong belief in your ability to build an empire from scratch. Building a strong and stable foundation will help you accomplish anything you want.

Darlene | Chicago, IL

Janitorial Service Worker

____________________________________________

Darlene is 19 years old and works as a cleaning person in a mall in Chicago.

____________________________________________

USWHPRO: Is there a woman who inspires you?

Darlene: My Grandmother, Sarah is my inspiration. She raised my two siblings and I after the deaths of both of our parents. All three of us were little when they were killed. Gramma Sarah is the closest thing to a parent that we have. She’s tough and very strict. She doesn’t put up with any crap. Honestly, she has made us better people because of it. We all have jobs to do. There are no excuses to get out of them. She still works full time as a nurse. It’s kind of an all hands on deck type of deal.

USWHPRO: What inspired you to become a nurse?

Darlene: My current job is only a stepping stone. I’m working in the mall near my house cleaning. Some people may think that’s a “go nowhere” job. Honestly, sometimes it’s very hard work. It works well with my school schedule. I’m very grateful to have it, especially in the midst of the pandemic. I am going to school to become a nurse. I’ve always been interested in medicine. I have very good people skills. I even like my job in the mall sometimes. People are interesting. I like to people watch.

USWHPRO: Have you experienced adversity as a woman in any of your work experiences? How were you able to overcome it?

Darlene: There have been times when others I work with aren’t nice to me. Some of them have laughed at me when I wasn’t able to lift a 5 gallon bucket full of water from the slop sink and it spilled all over the floor. They also laughed when the toilet over flowed in the women’s bathroom and I had to clean up feces and urine from the floor. Also some of the people that I went to high school with that shop there made rude remarks: “Look at you girl, you made it,” and then laughed. • I just keep telling myself I can do this, it’s just a job. It’s hard work and it’s good for my soul. It’s nothing to be ashamed of. It’s helping to keep me motivated to get through school.

USWHPRO: Do you have any advice for other women hoping to pursue nursing and/or to return to school?

Darlene: Life is hard. It’s challenging and sometimes fun. There are days when everyone, I don’t care who you are, feels lost and overwhelmed. Especially when it feels like you can’t catch a break. Just hang in there. The good times are few and far between. That makes you appreciate them more. Lastly, as Gramma Sarah always tells us: Thank God for the gifts He’s given you, and use them wisely.

Article Update - January 2021: As of this month #WomenWednesdays has been temporarily suspended due to limited collaboration interests. We would like to thank every business who has ever collaborated with us and hope to bring more business spotlights and positivity to your timelines soon. ��

Water Heater Blower Prover Switch 101

Tue, 20 Oct 2020 02:34:08 GMT

Last Updated: March 17, 2025

Article Contributors: J. Trybulec + J. Richards + K. Warren

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM THE UNIT’S MANUFACTURER.

What is a Blower Prover Switch?

A Blower Prover Switch is a switch/sensor that a water heater’s blower assembly relies on to sense air flow. If there is air flow, the blower prover switch stays open, signaling the blower that there is exhaust flow; the blower then allows the gas valve to operate. If the blower prover switch senses a lack of air flow and closes, the heater will shutdown as a safety mechanism to avoid the risk of exhaust becoming trapped indoors.

How does it sense airflow?

Blower Proves Switches have a small blue tube attached to them. The tube senses the airflow. If the tubing is kinked, filled with condensation, or damaged, it may cause the blower prover switch to close (thus communicating to the unit that it should shutdown).

What are some common Blower Prover Switch issues?

+ Issue: During the Winter, it is extremely important to make sure that there is no snow or ice blocking the path of the exhaust. Condensation and cold airman also block the air flow of the exhaust.

+ Result: Blower Prover Error

+ Solution: Ensure that there is no snow, ice, or blockage preventing you unit from expelling exhaust

+ Issue: Back pressure caused by rust in the condensate elbow (the condensate elbow fills up with rust, blocking exhaust airflow.

+ Issue: Animals that crawl inside the exhaust and block airflow

+ Solution: Regular maintenance and ensuring the venting is not blocked

+ Issue: Flue Baffle is seated improperly and it trips the pressure switch

+ Solution: Flue Baffle needs to be secured down

Are Blower Prover Switches expensive?

Blower Prover Switches typically cost between $45.00 to $150.00 depending on whether it is for a commercial or residential unit.

Do you stock Blower Prover Switches?

Yes. We stock a variety of Blower Prover Switches, especially for A.O. Smith commercial water heaters.

+ Common A.O. Smith part numbers we stock:

+ 100113144 | Blower Prover Switch

+ 100111056 | Blower Prover Switch

+ 100109962 | Blower Prover Switch

+ 100110729 | Prover Switch

+ 100110806 | Blower Prover Switch; BTH 400

+ 100111021 | Blower Prover Switch

Note: Although many switches (but not all) come with the tubing, it can also be found as under its individual part number: 100111026. You can purchase this item from our online parts store, too!:

+ 100111026 | Tubing 1/4in x 15in long

Richmond Solutions: Encore Makes It Easy Richmond Do's and Don'ts

Wed, 30 Sep 2020 16:40:32 GMT

The Richmond Solutions Newsletter

Vol 1 Ed 3 September 2020

Encore® Makes It Easy

Easy to Sell!

Built in premium features, like LeakGuard™ and LeakSense™, protect your customer's home. And with EcoNet ^® , your customers will have total control of their hot water.
Delivers Impressive Savings for homeowners right away with $300 Federal Tax Credit, and applicable local utility rebates. (For additional information on applicable area rebates, contact your local rep for details)
Zero clearance allows your customers full flexibility on installation location, and works well in most geographic regions.
Deliver peace of mind with best in class 10 year limited warranty.

Next month we'll talk about how easy the Encore is to service.

Richmond ENCORE ^® Hybrid Water Heater with LeakGuard™

Richmond Do's and Don'ts

Know our model: XR90 with powered fan assisted draft inducer vs. Traditional power vented model

Most Common Mistake: Improper venting. While looking similar, the blower on the XR90 is not an exhaust blower but a draft inducing fan, so the exhaust will still be too hot for PVC. B-Vent is still the correct application to maintain your customer's warranty.

Click here for more information on the XR90 from our Ohio rep, Steve! Click Below for the full story on our Facebook page! And a big thank you to Jack Stanaszek at U.S. Water Heating Solutions in Dolton, IL, for the heads up! Contact your local rep for more information on why the XR90 is the perfect swapout upgrade!

Water Heater Flue Baffle 101

Fri, 14 Aug 2020 17:26:01 GMT

Article Contributors | Kevin Nelson + J. Trybulec

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT’S MANUFACTURER***

What is a Flue Baffle?

A Flue Baffle is a helical piece of metal that works to slow down and aid the path of exhaust (flue) gases from the burner assembly, causing the gases to swirl on their upward path as they leave the unit. This process also affects the unit’s energy efficiency, as the gases’ swirling path spreads their heat up and around the tank, contributing to the tank’s ability to maintain its temperature prior to burning more gas to produce heat.

Flue gas is a combination of gases (exhaust) produced by the combustion of the natural gas the water heater is using to heat the water. The Flue Baffle’s goal is also to help push the exhaust up and out of the unit for safety purposes, as flue gas that does not dissipate can backdraft if there is a blockage along the venting path, sending exhaust gases (like carbon monoxide) back into your home.

How Do I Know if I Have a Flue Baffle?

The presence of a Flue Baffle is dependent upon the energy source and type of venting the unit requires. The main models that will have one are: Standard Atmospheric, Power Vents, and Damper Models, as all are gas units (meaning that they have flue gases to expel). In Power Vents and Damper Models, the Flue Baffle works with your unit’s blower or fan assembly and helps direct the path of the flue gases up and out, assisting the unit’s exhaust flow. Electric water heaters do not have a Flue Baffle.

Where is my Flue Baffle Located?

The Flue Baffle is typically located inside of the heater, directly beneath the vent hood (Standard Atmospheric) or the blower/fan assembly, and it runs directly down the center of the heater. You cannot see the Flue Baffle from the outside of the unit.

What are some common issues with Flue Baffles?

My water heater is making a rattling sound

Outside the possibility of condensation and issues with other parts, a common sign of an issue with Flue Baffles is a rattling sound coming from a heater. This is typically the result of the Flue Baffle being incorrectly seated/installed in the unit or the clips that secure the Flue Baffle down breaking off, or in some cases, having no clips at all.

Power Vent + Damper Models | My water heater is not operational/locked out and/or my water heater has a three flash code

If the Flue Baffle has come out of place, it is possible for the rising heat and the blower assembly to pull the Flue Baffle up (usually not completely, just the top “collar” of the baffle), which will block the blower and prevent the pressure switch from opening. This occurrence can also cause the blower to overheat, as the exhaust gases go out of the sides of the Flue Baffle, forcing it to shutdown as a form of a soft lockout for safety purposes.

Standard Atmospheric Units | My water heater is new and not operational

One of the most commonly overlooked issues on new water heaters is the placement of the Flue Baffle. Depending on the end user’s location and which manufacturing plant their water heater originated from, a unit’s Flue Baffle may be knocked out of place during transport. Because it is not an obvious issue, it often goes overlooked and may give a false appearance of a defective unit.

Are Flue Baffles expensive?

No | The most common Flue Baffles we work with cost between $15-$30 each. If a technician discovers an issue with the Flue Baffle while performing warranty service, the manufacturer will typically pay for the labor (if labor warranty is still active) and provide a new Flue Baffle kit if necessary.

Flue Baffle Maintenance?

(That's a thing?!)

Our technician, Kevin, often recommends that customers inspect and wipe down their flue baffles as a part of their annual or semi-annual preventative maintenance; if the condition of the Flue Baffle is poor, it may be worthwhile to invest in a replacement. Flue Baffles are normally silver when new, but the exhaust gases can create a build up of carbon and soot, turning the Flue Baffle black. The build-up of soot then delays the speed at which flue gases leave the unit. Additionally, the acidity of the flue gases combined with heat produces condensation that can rust the Flue Baffle.

Why Don’t You Stock Flue Baffles?

We do have a couple extra flue baffles in stock at our main warehouse, however, Flue Baffle issues are not very common. Additionally, there are a multitude of Flue Baffle variations, as each manufacturer producers their own Flue Baffle variations of differing lengths and diameter, for each of the different gallon size variations of their units.

#WomenWednesdays Recap | May, June, + July 2020

Thu, 13 Aug 2020 17:01:10 GMT

Over the last few months we have been very fortunate to collaborate with four incredibly talented women, ranging from make-up artists to our newest Accounting Dept. team member.

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links! ⬇️

Meghan Martin | Gals & Ghouls | Lake Orion, MI Co-Owner/Founder + Lead Make-up Artist

Instagram: @galsandghouls

Facebook: @galsandghouls

Website: https://www.galsandghouls.com/

USWHPRO: Is there a woman who inspires you?

Meghan: Two actually, Jasmine Ringo and Sonia Roselli – Both are professional makeup artists and educators. I’ve followed both of these women for years and watched them grow their artistic abilities as well as their businesses. It is inspiring seeing such strong-willed women, especially when it’s in your field, succeed.

USWHPRO: What inspired you to start Gals & Ghouls?

Meghan: I have always loved makeup, mostly applying it to myself and trying out different colors and combinations. At a young age, I didn’t realize that being a Makeup Artist was something you could do for a living. Talk about a game-changer. After receiving my Bachelors of Science in Psychology from Wayne State, I still felt like I was missing something. Fast forward a few years, I stumbled across a school that taught makeup only. Dayna and I met there and quickly developed a friendship that grew to a business partnership as well. We specialize in bridal, beauty, and special effects makeup as well as do film and commercial work, we needed a name that portrayed our skill set. From that, Gals & Ghouls was created.

USWHPRO: Have you faced adversity as a woman in any of your work experiences? How did you overcome it?

Meghan: Being a woman in business, I feel like I have to constantly prove myself. Especially owning a company based on makeup. A lot of people don’t see this as a real career rather a hobby or fun side project. I remind myself that I’ve helped build a company that makes people feel like the best versions of themselves and that is something I’m proud of.

USWHPRO: Do you have any advice for other women interested in starting their own businesses?

Meghan: My advice to other women interested in starting their own business would be to practice your craft, become an expert, and be confident. Always work hard and don’t be afraid of having doors closed on you, it’s only a stepping stone to something greater. Learn from your mistakes and think outside the box. And lastly, never lose sight of your end goal or yourself.

Gracie Bobé | U.S. Water Heating Solutions

Accounting Specialist | Since June 2020

Meet Gracie, one of our newest team members: My name is Graciela Bobé and I’m in the Accounting Dept. I’m a very friendly and patient person. I’m a mother, a daughter. and a wife. I like to be punctual and organized.

USWHPRO: Is there a woman who inspires you?

Gracie: I can honestly say that the only woman who inspires me a hundred percent of my daily life is my dear mother. She only has a second grade education level, however she’s for sure one of the most noble, loving and selfless people I know. I was raised by a remarkable mother who taught me what it means to be a strong woman. She taught me to love God and respect life no matter what comes at you, to work hard and be trustworthy. I’m the person I am today because of her and her beautiful soul.

USWHPRO: What is your favorite thing about working at USWHPRO?

Gracie: This is my fourth week working for USWHPRO and I can say my favorite thing is the people. It’s like working with family, I get to know everyone.

USWHPRO: Do you feel you have faced adversity as a woman in the business world? How were you able to overcome it?

Gracie: The only adversity I can think of has to be Social, in a world ruled by men you have to sometimes ignore comments to a level at work, to keep your sanity. Other than that I’ve been blessed with remarkable women, my former manager, Sr. Director of Credit, and CEO were women.

USWHPRO: Do you have any advice for other women in the business world?

Gracie: Work hard and responsibly to achieve success. Be honest and trustworthy! Be confident and beautiful!

Sasha Nicole García | Fierce Modern Designs | Chicago, IL

Founder + Owner | FMD is company that she brought into fruition with her professional background that encompasses all design from Architecture, Fashion, Graphics, & Art.

Instagram: @fierce_modern_designs

Facebook: @Fierce Modern Designs

Website: https://fiercemoderndesign.wixsite.com/sashanicole?fbclid=IwAR000u3ab6Uhf8Zfjy21cSs72ieLm33J7-jjVA16arqSs0VrGoBWf125RH8

USWHPRO: Is there a woman who inspires you?

Sasha: My mom. The fashion part of my Business she inspired me greatly, growing up always dressing up in cool outfits and she'd put me in some really cute outfits. She has always pushed me to be great. She always told me to make sure I do things the way I want too. After I graduated college for Architecture, I took a leap into the Fashion world also.

USWHPRO: What inspired you to start FMD?

Sasha: I have always been surrounded by Design. My dad is a contractor. No matter if it was a remodel or going to the store to pick tile I quickly fell in love with the process when I would go to work with him. My mom is very Artistic and was super into Fashion so as a kid I was influenced in that way and it stuck with me. I loved the concept of being to design the physical world around us, and what you step out into this world in. It all came together and now I do it all professionally.

USWHPRO: Have you faced adversity as a woman in any of your work experiences? How did you overcome it?

Sasha: Being a woman in a male dominated Architecture field, I'd get talked to like I didn't know anything on jobsites or in meetings. I just learned to stand strong and make sure to speak up and let them know I have every right to be there as them.

USWHPRO: Do you have any advice for other women interested in starting their own businesses?

Sasha: If you have an idea just do it! Just jump in! I sat on this idea for years and I finally just took a leap of faith and I am glad I did. I was interested in so many things, I went with my strongest passion for school which was Architecture. But I didn't let up on my other passions. Still take classes of your other interests. Even though I didn't major in it I still got useful tools that help me know in my business. You don't have to just be stuck doing one thing. During Grad school a flip switched on. I was like' I love Architecture but I also love Fashion And Graphic Design.' I put them all under one roof and Fierce Modern Designs was born- your one stop shop for all your design needs.

Allissa | All Dolled Up Makeup Designs | Des Moines, IA

Owner + Lead Make-up Artist | Licensed Esthetician

Instagram: @alldolledup0214

Facebook: @AllDolledUpMakeUpDesigns

Website: https://all-dolled-up-makeup-designs.square.site/

USWHPRO: Is there a woman who inspires you?

Allissa: Inspiration, wow there so many women who inspire me & thanks to social media we will really get to follow along & have exposure to so many different people so that’s a tough one for me. I would have to say mother inspires me, she is the hardest worker I know & gives 100% to everything she does. There are days I truly don’t know how she does it. I have always admired her work ethic she is definitely “where there is a will there is a way kind of woman.”

USWHPRO: What inspired you to start All Dolled Up?

Allissa: Beauty school inspired All Dolled Up that was the first time I performed makeup on someone else & my class was pretty blown away as was I. Seeing how I made the model look & feel I just absolutely fell in love with the whole process. Out of beauty school I noticed a lack of customer service in the beauty industry as well as natural makeup application so I refocused my services around those needs & have never looked back.

USWHPRO: Have you faced adversity as a woman in any of your work experiences? How did you overcome it?

Allissa: Adversity in the work place is definitely an issue. Have I personally faced any for the specific fact of being a woman no, fortunately most of my line of work involved industries made up of primarily women. However I have faced adversities such bullying in the workplace which definitely has its own challenges. I’m not perfect so I wish could tell you it never bothered me, it 100% did. However, I just chose to keep my head up & not dim light or my work ethic for others. If people are offended by your eagerness to learn & provide outstanding services that’s more about them than it is about you. Keep shining ALWAYS!

USWHPRO: Do you have any advice for other women interested in starting their own business? Or interested in make-up artistry?

Allissa: My advice for future business owners, never give up. There will absolutely be bumps in the road, so prepare for them & expect them; I promise it will be ok! Make sure you have a plan but remember that plan can & will change. Do as much research as you can, save, save, save! However remember one day you just have to jump & take that leap of faith, there is no such thing as security when you are starting a business. Be adaptable, oh & did I say NEVER GIVE UP!

#WomenWednesdays | March - April 2020 Recap

Tue, 19 May 2020 14:12:35 GMT

Over the last two months, we have had the opportunity to collaborate with a community centered organization and an incredibly talented make-up artist. Additionally, we also had the opportunity to sit down with one of our newer team members.

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links ⬇️

Margie | Home of the Sparrow | McHenry, IL

#Repost from Home of the Sparrow's Faces of Homelessness Series (Shared with permission)

Instagram: @homeofthesparrowinc

Facebook: Home of The Sparrow, Inc.

Website: Home of the Sparrow

“When Margie arrived at our Home of the Sparrow shelter, she was out of work and without a home for herself, her daughter and a baby that was on the way. She had been staying temporarily with friends, but her instincts told her it was no place to bring a new life into the world. Not long after settling into the shelter and amid the support and joy of those around her, Margie gave birth to a healthy baby boy. With one milestone behind her, she put into motion a plan to create a better life for herself and her family.

————————————————————

To better understand what it would take to become independent, Margie participated in the Thursday night financial classes at Home of the Sparrow. She also met with Home of the Sparrow career counselors to assess her skills and to identify job opportunities that would fit into her schedule. Margie was able to find part-time work at McDonald’s while taking classes in the Nursing Program at the McHenry County College. She completed the program and two weeks later was working part-time at a nursing home. She is now settled into her own two bedroom apartment. Her future plans are to return to college to continue her education in nursing.

————————————————————

Today, Margie is like every other single mom who is trying to juggle work and home life. She is extremely optimistic, and this resilience has carried her through tough times. But it was her clarity that allowed her to recognize when to seek help. And she is grateful for the motivation and support of Home of the Sparrow staff, who helped her transition to the beginning of a new life. • When asked: ‘What does ‘home’ mean to you?,’ she responded: ‘A place of stability, security, and family.’"

Aneta | U.S. Water Heating Solutions

Human Resources Administrator | Since December 2019

Instagram: @uswhpro

Facebook: @uswaterhs

USWHPRO: Is there a woman who inspires you?

Aneta: A woman that inspired me is my mom. She is gentle, kind, loving, patient, and never raises her voice.

USWHPRO: What inspired you to make the career change into the HR field?

Aneta: I changed my career into the HR field to be challenged and to grow in a new area. My favorite part of the job is research and to learn labor law regulations. I also enjoy interviewing and learning about new candidates that I talk to.

USWHPRO: What is your favorite thing about working at U.S. Water Heating Solutions?

Aneta: My favorite thing about working at USWHPRO is the ability to be a part of a team that has the same core values and vision as I do. It’s a privilege to be part of a company that believes in you, helps you grow and learn in a very fast paced environment.

USWHPRO: Have you faced adversity as a woman in business? How were you able to overcome it?

Aneta: I have faced adversity as a young woman. My family and I have moved several times. We lived in 4 different countries and the ability to thrive in different environments has made me into the woman I am today. As a businesswoman, I am thankful because I view it as a positive and valuable learning experience.

USWHPRO: Do you have any advice for other women interested in shifting their careers and/or interested in the HR field?

Aneta: My advice for other women who are interested in shifting their careers is to PURSUE IT WITH PASSION! Life is about taking risks and learning from them.

Lydia | Home of the Sparrow | McHenry, IL

#Repost from Home of the Sparrow's Faces of Homelessness Series (Shared with permission)

Instagram: @homeofthesparrowinc

Facebook: Home of The Sparrow, Inc.

Website: Home of the Sparrow

“Lydia was in her seventh month of pregnancy, and became homeless due to a domestic violence situation. With no family able to support her, she was grateful to find comfort, support, and security at Home of the Sparrow. She delivered her healthy baby daughter, but staff members noticed that she began to struggle with postpartum depression. Staff at Home of the Sparrow met and developed a plan to ensure that all of Lydia’s needs were met, including the baby’s needs. Lydia participated in intensive case management and community support that included mental health services, referrals to medical providers, crisis assessment, employment support, and linkages to community resources and daycare. She also attended our parenting and financial budgeting classes.

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Home of the Sparrow places a strong emphasis on employment. The staff prepared Lydia with employment assistance, but it was her diligence in seeking a job, that paid off when she obtained a full-time employment at a local market. Lydia’s case manager noticed that Lydia began to smile for the first time! Lydia lived her new job, and began to show joy and pride in her position. Her job marked the end of her postpartum depression and the beginning of independence, as her self-esteem and sense of self-worth continued to grow.

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Lydia was always loving and attentive toward her new baby. Consistent support and encouragement from staff helped Lydia see that she was fully capable of taking care of herself and her daughter.

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After carefully saving most of her paychecks, Lydia was ready to move out of the shelter into her own housing after only six months! She now shares an apartment with a close friend, and now enjoys a full life of self-sufficiency.”

Dayna | Gals and Ghouls | Lake Orion, MI (+ beyond!)

Co-owner of an on-location makeup artistry company that offers bridal, beauty, special effects, body painting and more!

**Be sure to scroll down for a preview of the Gals and Ghouls portfolio!

Instagram: @galsandghouls

Facebook: @galsandghouls

Website: Gals and Ghouls

USWHPRO: Is there a woman who inspires you?

Dayna: Ve Neill is a makeup artist best known for her work on Beetlejuice to Pirates of the Caribbean, Mrs. Doubtfire and more! Other than being a phenomenally talented artist she worked very hard to make her place in the makeup world that was dominated by men. There is just something about her that I’ve always looked up to!

USWHPRO: What inspired you to start Gals and Ghouls?

Dayna: I have my master’s in social work but always had an interest and love for makeup, but it had always been a hobby. After graduate school, I was in a bit of a dark place and decided to do something truly for myself, as self-care, and started going to school for makeup. There I met my now business partner, Meghan! We became friends and constantly joked around that we should start a business together. After graduating we got serious and did just that – thus Gals & Ghouls was created!

USWHPRO: Have you faced adversity as a woman in any of your work experiences? How were you able to overcome it?

Dayna: We have been very lucky in our business and have only received love and support!

USWHPRO: Do you have any advice for other women interested in starting their own businesses?

Dayna: My advice for other women interested in starting their own business is to never give up! I won’t lie and say that owning your business isn’t hard, even when you are doing what you love. I will say that it is worth all the blood, sweat, tears!

#WomenWednesdays | January - February 2020 Recap

Thu, 19 Mar 2020 17:51:12 GMT

During January and February, we had the opportunity to collaborate with artists and to introduce one of our newest team members!

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links ⬇️

Jennifer | Artist/Owner of BloomHeirLoom Company | Cedar Falls, IA

She creates embroidery/beaded art for your home and gifts.

Instagram: @bloomheirloomcompany

Facebook: Artist - Jennifer Jones

Shop: BloomHeirLoomCompany

USWHPRO: Is there a woman that inspires you?

Jennifer: My mom. She has been an interior designer with her own company for over 40 years. She works so hard and is so talented. Growing up by her example taught me I could do anything I set my sights to. She is always there for her clients and it has given me perspective when I interact with my own customers.

USWHPRO: What inspired you to start Bloom Heirloom Company?

Jennifer: I was living in NYC and working as an evening dress designer but I was hoping to leave and move closer to home. I knew that leaving my career track that I was on wasn’t easy and there would be some starting over. I had been following a few embroidery people on Instagram and I thought maybe I could try this too. It would allow me to make the things I wanted to make and make money for myself, while I was figuring out what my next steps were. It’s been so fulfilling and rewarding.

USWHPRO: Have you faced adversity as a woman in business? How did you overcome it?

Jennifer: Not so much in my business now. I feel working in NYC there was more adversity. I always overcame those moments by keeping my cool. I never let anyone get me frazzled. I was the calm one and I feel people became calmer because I was. Nothing is the end of the world.

USWHPRO: Do you have any advice for other women interested in starting their own businesses or interested in the art of embroidery?

Jennifer: Start with one item or piece at a time. The big picture can be so overwhelming… where to start, have tons of products, etc. You really don’t need a lot. A good thing about embroidery is that overall costs are low to make something. Pricing your time is the hardest. There aren’t a lot of barriers if you don’t have a lot of money and I think that it is great. People from all walks of life and economic status can really enjoy this hobby and really show different perspectives with their art.

Kim Hamilton | Owner of Waxing the City Oakbrook Terrace | Oakbrook Terrace, IL

Waxing the City Oakbrook Terrace is a body and facial waxing studio for men and women, which is currently #6 in the country!

Instagram: @waxingoakbrookterrace

Facebook: Waxing the City Oakbrook Terrace

Website: Waxing The City - Oakbrook Terrace

USWHPRO: Is there a woman that inspires you?

Kim: I have two actually. I am so inspired by Ellen DeGeneres. Even though I have never watched her show, I follow her on IG just because it gives me a snippet of inspiration daily. Her charitable focus and love of others is so uplifting. She laughs and cries leaving her so vulnerable, which is incredibly empowering. She lives life. And then there is my grandmother. A woman who was given up for adoption as a baby in the early 1930’s, who was the only female welder on the ships at port in Boston during the war, who raised a daughter as a single mother in the 40’s to 50’s, who took me on trips around the world because she saved every penny she could to do so, and who taught me so much about values, saving, living, unconditional love and to never giving up. I miss her every day.

USWHPRO: What inspired you to start Waxing The City?

Kim: Waxing The City came about at age 50 when I decided that I wanted to build and own a business of my own after working for others and after building a successful national tax consulting business with my husband over the span of 15 years. Waxing The City afforded me the opportunity to pay it forward in many ways. I got to own my own business; build it on my core values; use my business background; grow and nurture women to become something bigger themselves (I love my team!), and never give up! It started as investment, for my retirement. I own my own destiny and no one else controls that but me.

USWHPRO: Have you faced adversity as a woman in business? How did you overcome it?

Kim: Adversity happens every day in business. You need to maintain focus, delegate, be always learning and excelling, listen, and put your people first. By investing in my team on a regular basis and keeping in touch with them emotionally, it transfers to our clients. They feel it. Appreciation is a wonderful thing.

USWHPRO: Do you have any advice for other women interested in starting their own businesses?

Kim: Look, business is hard. More so when you don’t have resources to help you, when you’re the jack of all trades, when you can’t trust others, and when you have no support emotionally or otherwise. Ask yourself first, what will it look like at the end? Why did I want to be in this business to begin with? What do I hope to get out of it? Financially it must make sense, or you will have exhausted all your resources (financial, emotional, physical, relationships) for nothing. Do all your homework and leave plenty of margin for error. I have yet to see any business owner make zero mistakes. Have other resources to support you through the early stages and have excellent people around you to lean on for advice. I always tell others, hang out with people that are smarter than you. It is amazing how much we don’t know.

Sofia | Home of the Sparrow | McHenry, IL

Home of the Sparrow seeks to reduce homelessness among women and children through creative strategies and community partnerships, resulting in lasting self-sufficiency. This post about Sofia is part of Home of the Sparrow's Faces of Homelessness Series .

Instagram: @homeofthesparrowinc

Facebook: @homeofthesparrowillinois

Website: Home of the Sparrow

"Like so many women, Sofia found herself and her baby prisoners of an abusive husband and father. During their first few years of marriage, Sofia was happy and their marriage seemed great. But life deteriorated soon after the birth of her son. Sofia’s husband had changed, and he became very controlling and abusive. No longer able to take it, Sofia and her baby fled their apartment to an emergency domestic violence shelter. After a short stay there, they were referred to Home of the Sparrow, and went through our intake process.

Once settled into our transitional shelter, our case managers helped Sofia set goals, provided job coaching and connected her with resources in the community. Sofia also met with our counselors, who helped her improve her confidence and self esteem. By participating in our budgeting and parenting classes, Sofia learned valuable new life skills.

Sofia now has a job she likes, her son is doing great in daycare, and they recently moved into one of our affordable housing properties. They are happy and feeling hopeful. Sofia is so grateful to Home of the Sparrow for helping her through a tough time in her life, and for providing a safe shelter, programs and services that helped her get back on her feet."

Sam | Cancer Survivor | Berwyn, IL

Sam is an intelligent, talented, beautiful, funny, and positive minded woman. She is also 22 years old and a 3 time cancer survivor. Over the last eight months, she has been recovering from her last major surgery and continues to remain positive, despite the struggles she has faced. • Her mom, Jennifer, started a GoFundMe Campaign to help Sam cover costs and to share updates on Sam. • Please consider donating to her campaign and sharing the link.

Website: Sam's GoFundMe

Jennifer | uswhpro

Jennifer is one of our newest team members. She is an Accounting Specialist who helps us stay on track with our billing.

USWHPRO: What is your favorite thing about working at USWHPRO?

Jennifer: The people — everyone is so warm and there is such a welcoming atmosphere.

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Jennifer: No

USWHPRO: Do you have advice for other women in the business world or women interested in the accounting field?

Jennifer: I n my previous job, I worked in the Accounting Department and fell in love with the accounting field. I recommend that if you like the field and have some experience, just go for it. At the time I applied for the position here, I only had about a year’s worth of experience but I went for it. If you’re not currently happy in the field of work you’re in, you’re likely not going to be happy if you stay there. Working here has given me a feeling I’ve never had in the past: usually employees spend all week looking forward to Friday and the weekend. I actually look forward to the weekend ending so that I can go back to work. I am truly happy to have this position!

Elena Kowalkowski | February Studio | Clintonville, WI

February Studio is a little shop on Etsy that makes cute little products to make people happy from jewelry to flowers that you put in your hair.

Instagram: @februarystudio

Facebook: @FebruaryStudio

Shop: February Studio

USWHPRO: Is there a woman who inspires you?

Elena: Yes! Her name is Christy Wright and she is with the Business Boutique movement. She empowers women to make money doing what they love and she is such a inspiration to stay positive, focused, and to look at the big picture of my goals. The other influential woman in my life is Sharon Day who owns Ginger and Waldo which is a small business that sells handmade vegan lip balms and body care. Sharon mentored me when I first started getting serious about my business and she taught me so much about marketing my product, product development, and time management.

USWHPRO: What inspired you to start February Studio?

Elena: I started February studio because I wanted to be my own boss and have the freedom of a self-employed worker. What really drew me in to running my own business was that there is no limit to the rewards you can read. The harder you work and the more sweat you put into your business the more you get out of it.

USWHPRO: Have you faced adversity as a woman in any of your work experiences how are you able to overcome it?

Elena: This isn’t something I’ve had to deal with a whole lot. I would say on a couple of occasions when I was making sales in person I have had a couple of people kind of look at me like I was cute and doing this just for fun. For me, that is not a big deal and I don’t like that bother me but instead I choose to focus on the joy I see in people who purchase my products. That is so fulfilling.

USWHPRO: Do you have any advice for other women interested in starting their own business?

Elena: My advice to other women would be to map out a very clear plan with very specific steps to reaching your goals and dreams. You do not need the most detailed business plan or a business degree, but a little bit of research and pre-planning will help you so much in the long run. • Branding consistently throughout your journey is also very important as it helps customers grow a better relationship with your brand and your products or services. People like consistency. The last bit of advice is about money: If you are thinking about starting a business look at ways to start making money right off the bat instead of going into debt to purchase a bunch of equipment or supplies. This is not possible in every case, but it is something that could seriously hinder or help you as you grow. Above all have a passion for what you are doing. Your passion for whatever business you are going in to is going to contribute so much to your success. Acknowledge your passion, define a plan, and get after your dream.

Now Servicing Ohio | Meet Brandon

Mon, 16 Mar 2020 16:11:39 GMT

Meet Brandon | Medina, OH

Water heater repair service is now available in Ohio! Over the next few months, we hope to increase service offerings and availability across the entire state by providing additional job opportunities to Ohioans. Our new technician, Brandon, is based about 30 minutes outside of the greater Akron area. He is also a recent graduate of Fortis College in Cuyahoga Falls, Ohio. Brandon attended Fortis College's HVAC Program . He has certifications in Electrical and Heat Pumps for HVAC, as well as an EPA-608 Universal certification.

As our first full-time Ohio technician, Brandon aims to continue learning and growing his trade skills: “my goal is to learn all aspects of HVAC, Plumbing, and Electrical, to be able to become a great handyman.” Although the majority of services performed by our water heater technicians revolves around water heaters and plumbing, they are also required to have electrical and HVAC knowledge to work on electric water heaters and to properly vent new installations. Over the last month and a half, Brandon has been training with our Illinois team members and our head tech in Wisconsin, which has solidified his previous knowledge/experience with water heaters. Brandon has enjoyed his experience thus far and is looking forward to performing service on his own: “I find it rewarding to fix things and help others when it is needed. It feels great completing service for people, knowing it is helping them out.”

Outside of work, Brandon enjoys spending time at the Winking Lizard , a local Ohio based chain of bar/grill restaurants.

Be sure to follow us on Facebook and Instagram for more updates on Brandon, when he heads out to A.O. Smith University! Below you can see Brandon's most recent adventures, working on a customer's gas valve and working at the General Mitchell International Airport in Milwaukee last week, with Kevin.

Interested in Joining Our Team? | Visit Our Careers Page

We are looking for techs in/around Columbus, OH and Cincinnati, OH (and a few other states!)

Water Heater Anode Rods 101: What They Are, Types & How They Work

Tue, 03 Mar 2020 15:31:41 GMT

Last Updated: 28 March 2026

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is an Anode Rod?

An anode rod is a metal rod, usually with a hexagonal head (hex head) and a steel wire on the inside. This part screws into the top of a water heater. Anode rods are made of magnesium, aluminum, or zinc-aluminum alloy.

What is the purpose of an Anode Rod?

Anode Rods prolong the life of your water heater by preventing corrosion via electrolysis. Water contains various bacteria and minerals , depending on its source. Bacteria can cause water to smell, while minerals like calcium and magnesium contribute to corrosion inside the tank. If your home is located in a rural area or an area where excess non-harmful bacteria and minerals are present in the water supply, you may have hard water . With the tank constantly expanding and contracting as the water is heated, the tank and its lining are being put under stress. Over time, the stress can result in cracks in the lining that enable the bacteria and minerals from the hard water to reach the metal of the tank, increasing the chances of a leak. The anode rod attempts to decrease some of this possible corrosion.

Examples of Anode Rod Locations

Where is the Anode Rod located?

The anode rod is usually located slightly off-center in most water heaters. For residential water heaters, most will be located on the left side near the outgoing hot water , but some models may have their anode rods on the right side, near the incoming cold water; t he anode rod typically has a plastic cover on top and may be accessed from the top of the unit. For commercial water heaters, the location of the anode rod(s) varies by manufacturer, but most are also found on the top of the unit with the exception being some Rheem Triton water heaters whose anode rods are on the front of the unit.

The image slider in this article shows the location of the anode rod on a residential electric water heater and how the anode rod cover is labeled with "ANODE." There are also examples of commercial water heaters shown.

Do ALL water heaters have an Anode Rod?

ALL traditional tank type water heaters have an anode rod, regardless of whether they are electric, natural gas, LP gas, hybrid heat pump , or solar powered.

Tankless water heaters DO NOT have anode rods because they heat the water on demand, while traditional tank type water heaters store the heated water.

Can there be more than one anode rod?

Residential water heaters usually have one anode rod and commercial water heaters tend to have two anode rods, although this varies by the manufacturer and model. Some commercial water heaters may have three or more anode rods each. For example, Bradford White EF units have a total of four anode rods: 1 powered anode rod and 3 magnesium anode rods.

How Often Should an Anode Rod Be Checked?

Anode Rods should be checked on an annual basis. Manufacturers often recommend a minimum annual anode rod check as part of annual preventative maintenance , but heaters operating on well water will likely need more frequent checks (semi-annually or quarterly).

How Do I Know When to Change My Anode Rod?

Anode Rods with noticeable sediment build-up and/or corrosion should be changed , especially if your anode rod is corroded down to the steel wire. Sediment build up on the anode will be easily noticeable, just as it is on an element. Additional signs your water heater may have sediment build up include: rumbling, cracking, and popping sounds coming from the tank.

If you have an electric heater and you notice sediment/corrosion on your anode rod, you may also want to consider having the elements checked and possibly replaced. See above for an example of the stages of anode rod depletion.

Types of Anode Rods

There are several different types of anode rods: the traditional style rods, flexible anode rods, and powered anode rods. Here's a short summary of the differences:

Traditional Style Anode Rods: These anode rods include a metal wire with a rod made of m agnesium, zinc, or zinc-aluminum. They are sacrificial anode rods, meaning they will deteriorate over time, as they help decrease the risk of corrosion in the water heater.
Flexible Anode Rods: Similar to traditional style anode rods, these rods include a metal wire with a rod made of magnesium, zinc, or zinc-aluminum. However, the difference is that unlike the traditional rods, they are composed of three small rods with flexible wires between them (almost like sausage links). They are useful for replacing anode rods located in tight spaces, where there is limited room above the water heater.
Powered Anode Rods: These anode rods may also be known as electric anode rods or electronic anode rods . They are rather standard for commercial water heaters and are a common upgrade for residential water heaters . Unlike traditional rods, these are powered by electricity and have a significantly longer life expectancy, with some anode rod manufacturers offering generous warranties.

Can Anode Rods Fix Smelly Water?

Smelly water is typically caused by the origin of the water and/or a chemical reaction with the bacteria . Sulfur is another common mineral found in water, often responsible for causing a rotten egg smell . This can sometimes be amplified by interactions between hard water and magnesium anode rods.

A.O. Smith recommends several fixes for smelly water:

increasing the temperature on the gas control valve or thermostat above 140 degrees (recommended temperature setting is 150 degrees)
NOTE: Please be aware of scald risk
installing mixing valves at each point of use to kill any bacteria; engaging in a chlorine treatment
changing the anode rod from magnesium or aluminum to one made of zinc-aluminum alloy.
In some cases, using the wrong anode rod in certain types of water can result in a chemical reaction, where non-harmful sulfur reducing bacteria produce smelly water

One of the commonly used zinc-aluminum anode rods our technicians install is an A.O. Smith KA-90 Anode Rod (100108571) . This type of anode has helped many of our well water-based customers rid their homes of the smelly water.

How do I know if I have hard water ?

Knowing if you have hard water is important because it can affect your water heater and your well being . One of the most general symptoms of hard water is the presence of white water stains. If you washes dishes and leave them out to dry, do you notice white stains? Do your shower walls have an unusual coating that is not from soap or cleaning products? Do you dislike the way your water feels when you shower? If yes, you may have hard water.

You can easily determine whether you have hard water by performing a PH Test on water samples from your home. When you dip the test strip into the water, your result should read around a 7. If your strip does not match the green/neutral area on the test kit chart, you likely have hard water [ Example Test Strip Kit ]. If you are concerned about your water quality, we strongly recommend having a water sample analysis performed by a trustworthy lab to get a better picture of your water's quality.

You can also find additional guidelines for different types of water testing , as hard water is not the only concern regarding potable water supply.

Can Anode Rods be Replaced?

Yes, most water heaters' anode rods can be replaced.* The replacement process will first require you a technician to locate the anode rod on the top of the unit. The technician will then partially drain the water below the anode rod. The technician will then unscrew and remove the old anode rod, which will likely show signs of corrosion. In some rare cases, the amount of build-up around the threading of the anode rod may prevent anode rod replacement. The technician will also need some headspace above the heater to clear the old anode rod's removal and to insert the new one. If you do not have sufficient space for the new traditional style anode rod, you may opt for a flexible anode rod such as the A.O. Smith 100110784 (Magnesium Flex Anode Rod) or 100110627 (Aluminum Flex Anode Rod). Although there is a large variety of anode rods across the major manufacturers, our technicians all carry the A.O. Smith KA-90 Anode Rod (100108571) as part of their regular truck stock and we also have a small stock of the Magnesium Flex Anode Rods in our warehouse.

*Which water heaters DO NOT have replaceable Anode Rods?

Some direct vent water heater models (usually made specifically for mobile homes or manufactured housing) do NOT have removable anode rods. You can find this information in your water heater's manual or by contacting the manufacturer's technical support.

Although we do not yet have an exhaustive list of all the models this applies to, we know these models may be effected:

Rheem Model# 22DV50F
Rheem Model# 24I40FDVX

Why can't some direct vent water heaters' anode rods be replaced?

This is the result of the way these water heaters were designed. The anode rod is not easily accessible, often located within the heater's top pan and below several inches of foam insulation. It is against the manufacturer's recommendation to remove the top pan and/or cut out the foam installation to remove the water heater, as this may impact the heater's regular operations, void your warranty , and be difficult to re-assemble.

What should I do if I can't replace the anode rod in my direct vent water heater?

If you have a direct vent water heater with an anode rod that is not serviceable due to its location, it cannot be replaced. As long as you are not experiencing any issues, you should continue performing annual maintenance. However, if you are experiencing other issues like smelly water, the manufacturer will recommend the following:

Keeping up with annual maintenance (or more frequent maintenance)
NOTE: water quality issues won't be resolved by annual maintenance, but it can help alleviate the issue for some time
Investing in water softener/water treatment
Having well system and well pump serviced
Turning up the temperature on the water heater to 140 degrees or higher to kill the bacteria
NOTE: BE AWARE OF SCALD RISK IF YOU CHOOSE THIS OPTION
Water Heater Replacement: Depending on the age of the heater and severity of the anode rod issue, it may be time to replace the heater with an option that has an serviceable anode rod. This should be a last resort option, as it is among the most expensive options. ***Be sure to check the online manual BEFORE purchasing the new heater so that you know if the anode rod is replaceable***

Will Anode Rod Replacement be Covered by the Manufacturer's Warranty?

In most cases, anode rod replacement will not be covered by the manufacturer's warranty . Anode rod deterioration is considered part of normal wear and tear that is caused by use of the water heater and/or water quality, which are considered external to the warranty as it is meant to cover manufacturing defects .

Here are some samples from manufacturer's warranties about anode rods NOT being covered:

A.O. Smith: "Anode rods are consumable maintenance parts and are excluded from warranty coverage" (Source: A.O. Smith Limited Warranty Sheet )
Bradford White: "What does this limited warranty not cover? | c) Adverse local conditions, and specifically, sediment or lime precipitate in the tank or corrosive elements in the atmosphere. d) Misuse, and specifically, operation, and maintenance contrary to the written instructions furnished with the unit, removal of magnesium anode, disconnection, alteration or addition of non-approved components or apparatus, operation with fuels or at settings other than those set forth on the rating plate or accidental or other exterior damage" (Source: Bradford White Limited Warranty Sheet )
Rheem/Richmond/Ruud: " Warranty Exclusions | This limited warranty will NOT cover: c) Damages, malfunctions, or failures resulting from improper installation or failure to operate and maintain the water heater in accordance with the manufacturer’s instructions provided; f) Damages, malfunctions, or failures caused by operating the water heater with the anode rod removed or with modified, altered, or unapproved parts installed" (Source: Rheem Limited Warranty Sheet )

There may, however, be some exceptions where a manufacturer will cover anode rods under warranty:

Anode rod missing in a new water heater
Anode rod incorrectly installed at factory

What if I want to replace the Anode Rod and it breaks?

If you are replacing the anode rod, it is likely because it is corroded. That being said, you may have difficulty removing the anode rod if it is extremely corroded. If the anode rod breaks during removal, you will not be able to remove the portion that breaks off. Instead, it will fall to the bottom of the tank.

Are Anode Rods universal? Do I have to use the exact part number listed for my unit?

No, anode rods are not universal. In general, they tend to have a 3/4" NPT hex head threading and length from 40-55" for the traditional style rods.

Although not all anode rods are made the same, you can upgrade the material of the anode rod or upgrade to a powered anode rod. If you are looking to upgrade the material from one type to another, you can either match up the 3/4" NPT hex head threading measurement in the description of your unit's original anode rod with the length measurements, where the only difference is the material. You may also contact the manufacturer's technical support for their best recommendation. Alternatively, many anode rods can be used across different water heater brands. Make sure the the replacement has 3/4" NPT threading the same as the original and that the replacement is close in length; the replacement's length should be the same as the original or slightly longer so that it can be cut down to size, but it should not be shorter.

If you are looking to upgrade to a powered anode rod, it is best to follow the anode rod manufacturer's guidelines.

What should I be aware of before attempting to replace an anode rod ?

The Anode Rod's Size and Overhead Clearance Space: If you are replacing an old anode rod that may be corroded, it may be easier to removed because you will likely only have a portion of the rod itself left and the hex head or possibly even the hex head alone. However, when you replace the anode rod with a brand new one, it will likely be between 4 feet and 5 feet long, which means you or a service technician will have to stand over the top of the heater and will need significant space between the heater and the ceiling to be able to replace the anode rod. If you have limited space, you may opt for a smaller electric anode rod like the Corro Protec or a flexible anode rod.
Electrical Outlet Accessibility for Upgrading to Powered Anodes: If you are upgrading your residential water heater's anode rod from a traditional or flexible rod to a powered anode rod, be sure you have an accessible outlet nearby that can be dedicated to the electric anode rod before purchase.
The Required Tools: To remove the anode rode and tighten the replacement, you will need a socket wrench with an extension. The 1-1/16" socket wrench is usually required across all manufacturers.

Purchase a Replacement Anode Rod from U.S. Water Heating Solutions

U.S. Water Heating Solutions stocks a small variety of genuine replacement anode rods for commercial and residential water heaters.

Our Parts Dept. experts are happy to assist you in determining which anode rod your water heater needs; please be sure to have your model and serial number handy so that we can verify replacement anode rod compatibility with your water heater.

How Much Does an Anode Rod Cost?

Standard anode rods tend to cost anywhere from $50-$150, averaging about $75 each . Powered anode rods (a.k.a. electric anode rods) are usually more expensive and can cost upwards of $150-$300 for residential water heaters and over $500 apiece for commercial water heaters.

How Much Does Anode Rod Replacement Cost?

Although the cost of anode rod replacement varies by region and installation circumstances, here are some of the most important factors that service providers will consider in their pricing:

Are you replacing your anode rod with one of the exact same type or is it a different material? (This affects the price of the replacement anode rod, especially if you are upgrading to a powered anode, which tend to be more expensive)
Do you have sufficient space to remove the anode rod? (This may limit your options to flexible anode rods or powered anode rods, as well as add additional labor if it is difficult to remove the existing anode rod)

If you are contacting a service provider to change your anode rod, you may be able to save some money on labor costs by partially draining the tank yourself (connecting a hose to the drain valve , placing the loose end in a drain, then opening the drain valve) and then having a technician install the anode rod; it will be important to mention that you will have the tank drained ahead of time.

At U.S. Water Heating Solutions, we typically charge between $300.00 (standard anode rods) and $450.00 (powered anode rods) for residential anode rod replacement, including the cost of the new anode rod and labor for installation. We also offer lower rates for combined services (like maintenance and anode rod upgrades).

Purchase an Anode Rod Online from U.S. Water Heating Solutions

*NOTE: Please be sure to check that the anode rod is compatible with your unit prior to purchase using your model and serial number.

Anode Rods in the USWHPRO Warehouse:

We typically have the following anode rods in stock for online purchase or in-person purchase in Arlington Heights, IL:

100108571 | KA-90 Zinc Aluminum Anode Rod 42 in, 3/4 in NPT, 0.75 in [A.O. Smith]
100110784 | 9005973005 | Flexible Anode Rod 48 in, 3/4 in NPT [A.O. Smith]
100111023 | Shielded Powered Anode, 0.118 DIA x 48 [A.O. Smith]
100111024 | Shielded Powered Anode, 0.118 DIA x 13 [A.O. Smith]
100111286 | Shielded Powered Anode, 0.118 DIA x 31 [A.O. Smith]
100187890 | Powered Anode, 19.69 in [A.O. Smith]
100210012 | 9009087005 | Powered Anode, 0.118 DIA x 7.87 [A.O. Smith]
224-38508-07 | Aluminum Hex Head Anode Rod, 52-3/8", .750 [Bradford White]
415-44782-08 | 224-44782-08 | Magnesium Anode Rod, Hex 3/4 NPT x .85 x 47 x .840 [Bradford White]
415-47782-06 | 224-47782-06 | Magnesium Anode Rod, HEX 3/4 NPT .85 x 40 x .840 [Bradford White]
415-49559-04 | 224-49559-04 | A420 Hex Head Anode Rod, 3/4" NPT (43-1/2") [Bradford White]
SP11309C | Magnesium Anode Rod - 0.750 DIA x 44-3/8 in. long [Rheem]
SP11309T | Magnesium Anode Rod - 0.750 DIA x 39.375 in. [Rheem]
SP11526C | Magnesium Anode Rod - 0.900 DIA x 44-3/8 in. long [Rheem]

If your water heater anode rod is not listed above, please contact our Parts Dept. via our Contact Form or by phone for additional assistance.

Anode Rod Diagnosis & Replacement

U.S. Water Heating Solutions offers an array of water heater anode rod and general water heater services. Our technicians even stock a selection of the most commonly replaced water heater parts, including a small selection of anode rods on their service vans.

Common Anode Rod-related Water Heater Services:

Anode rod replacement (part and installation)
Water heater diagnosis & repair
Water heater preventative maintenance
Water softener installation

#WomenWednesdays | December Recap

Wed, 01 Jan 2020 17:08:54 GMT

During December, we had the opportunity to collaborate with some of our own team members, as well as business owners and a future reporter. Below you will find our full length Q&A collaborations.

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links ⬇️

Dayanna | Artist, Etsy Shop Owner, Esthetician, Makeup Artist, and Wife | Chicago, IL

Her Etsy shop is Cosas DB Art where she sells her art and other handmade items like jewelry and crocheted pieces.

Instagram: @cosasdb.etsy

Facebook: @CosaDBetsy

Etsy Shop: Cosas DB Art

USWHPRO: Is there a woman who inspires you? Why?

Dayanna: Women in general that have survived illness, divorce, deaths, lay-offs, but pressed on with a tenacity — that inspires me. They are world mother's, sister's, travelers, executives, communication professionals, caregivers, and healers who have made the world a better place.

USWHPRO: What inspired you to start Cosas DB?

Dayanna: As a woman who had PTSD (Post Traumatic Stress Disorder), I used Painting as a therapeutic coping mechanism for many years. Art allows the mind to focus on the images at hand and on nothing else. This focus toward one central topic relieves stress on the mind, and in turn relaxes the body. My husband encouraged me to share my art to the public, participate in galleries and soon after open my online Etsy Shop!

USWHPRO: Do you feel you have faced adversity as a woman in the business world? How were you able to overcome it?

Dayanna: CHALLENGE: HARD TO BUILD A SUPPORT NETWORK IN A “Men Only Club” World.OPPORTUNITY: Despite this challenge I've now been involved with networking groups, professional associations, and other organizations that feature and promote successful women leaders. By networking and participating with other groups and or organizations can give you the opportunity to not only learn from others, but also enables you to make and build connections with potential mentors.

USWHPRO: What advice do you have for other women who are interested in starting their own business or sharing their art?

Dayanna: Each setback is an ideal opportunity for women entrepreneurs to learn. Starting and thriving in a small business is a lot of work and often. However, the challenges are just hurdles, not permanent barriers. Every successful entrepreneur has had to ask for help, advice, or another’s perspective, but particularly in the early start of business. I encourage women to work through the moments of self-doubt that every business owner faces and not wait for perfection before starting their business and/or sharing their art!

Marcy | Lawyer | Harwood Heights, IL

Marcy is a bilingual lawyer practicing in the following areas: criminal and traffic defense, immigration, evictions, family law.

USWHPRO: Is there a woman who inspires you? Why?

Marcy: My grandmother (my mom’s mom) | She survived the war and never said: “Oh I can’t do that” and supplying an excuse. She never complained about anything, maintained gratitude, and always found a way to smile. • Mother Teresa | She is an inspiration to me because worked with everyone and tried to help everyone — she didn’t aim for people with wealth and power. She sought to help those who needed her talents the most, so that everyone, including the sick and poor could be understood in the system with respect. I feel that God has given me talent — I don’t care what other people think of me. I still respect others, but sometimes I have to be outspoken and disliked to be the voice and aid on their behalf. There is a song that I often heard in church that talks about how God stood at the bank of a river and said he was looking for people to follow him and he points people out and tells them and suggests that you should use your talents to the fullest — whether its leadership or speaking up on behalf of others who may not always be able to do so as a result of monetary issues, need for a translator, etc. • My former co-worker Mary | She taught me procedures that I never change, regardless of the person.

USWHPRO: What inspired you to become a lawyer and start your own law office?

Marcy: What inspired me to become a lawyer was being raised in the Polish-American community where I witnessed so many people struggle with legal issues due to lack of translation ability & I witness several people being taken advantage of because they didn’t know the laws.

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Marcy: Yes | When I started working in traffic court as a prosecutor, I had a lot of issues with male attorneys asking me if I was the Polish translator. I would educate the person and say I am not the interpreter, but I am bilingual and able to translate for $100/hour, but that it would be a conflict of interest as I am currently the acting prosecutor. There have also been times where others would refer to me as m’am rather than council, which essentially places me as a lower level.

USWHPRO: What advice do you have for other women who are interested in starting their own business or law firm?

Marcy: First, I would say to take a course on finances/accounting. You need to understand your income and how you are going to pay your bills. You also need to know how you are going to charge clients, handle expenses, etc. Second, I would say to try to gain experience prior to opening your own office. I would recommend working in different facets of the government law so that you have experience handling various cases. If you are not able to get a job in government, you should work in a law office and/or volunteer at a legal clinic. By seeing another law office’s functioning system, you can then adapt and develop your own system, based on your experiences. It was a huge help that I worked for the City of Chicago as a prosecutor. It helped me gain experience, make connections, and build up my basic knowledge of small things that play a role in the big things. I also currently volunteer at the Polonia Legal Clinic in an effort to help provide legal guidance and representation for those who may not be able to afford legal consultation. Third, do not limit yourself. Go for it.

Mary | Former Cleaning Business Owner | Chicago, IL

Mary is a former small business owner who ran Mary’s Cleaning Business in the Chicagoland Area

USWHPRO: Is there a woman who inspires you?

Mary: My mother. She had a very hard life. She worked in a hotel kitchen at the age of four, standing on a chair scrubbing pots/washing dishes (before child labor laws). She was the third of eight children. She continued to work hard all her life, raising four of her own children; she worked full time and went to school to get her business degree. Throughout her life, she also helped a lot of other people and never asked for anything in return. She remained a kind hearted and giving person until she succumbed to cancer at the age of 86.

USWHPRO: What inspired you to start your own business?

Mary: I worked a job that I spent 20 hours a day at. I felt if I could work that hard for someone else, why not try going out on my own? I was sort of a “Jack of All Trades, Master of Nothing.” I also wanted to spend more time with my daughter because I barely saw her while working at my previous job.

USWHPRO: Have you faced adversity as a woman in business? How did you overcome it?

Mary: The cleaning business in Chicago is very competitive as there are a lot of big agencies. In order for a “little guy” to survive, I had to come up with a gimmick. I began doing other things that many agencies would not do: Small painting jobs, washing windows, seasonal yard cleaning, cleaning gutters, cleaning up after clients’ pets, pressure washing and staining fences, and even shoveling the snow. • It kind of became a “beat the other businesses at their own game” by offering the most flexibility in service offerings.

USWHPRO: Do you have any advice for women interested in starting their own business?

Mary: If you want to start your own business, think it through. Make a list of all the pros and cons, especially the financial aspects of it. Plan everything out and be prepared. Having a back up plan in the long run is worth all of the hard work. My pay off was being able to spend time with my daughter.

Water Heater Pilot Assembly 101

Mon, 02 Dec 2019 21:17:18 GMT

Article Originally Published December 2, 2019; Last Updated March 17, 2025

DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.

What is a pilot assembly?

The pilot assembly can only be found on a Natural Gas water heater or a LP water heater (Liquified Petroleum water heater). It typically consists of a pilot, ignitor, and thermocouple (or a thermopile which is multiple thermocouples built into a single part).

The pilot assembly connects the burner to the gas valve and is responsible for providing the pilot flame that lights the main burner. Without a pilot flame, a gas water heater will not produce hot water.

How does a pilot assembly work?

Let's Think of a Gas Stove Top:

First, you turn the knob on the front of the stove, setting the desired flame temperature. As you turn the knob, you will hear a quick clicking sound which is usually followed by a blue flame appearing around the burner. Internally, turning the knob triggered the pilot to spark, opening up the gas line. The combination of the spark, gas, and air produces the blue flame you see; the higher the desired temperature, the m ore gas is initially required to reach said temperature.

Let's Apply our Gas Stove Top Idea to a Gas Water Heater:

Gas appliances are generally very similar in their sequence of operations. A gas water heater compared to a gas stove is no exception: the water heater's gas valve has a knob or dial on the front (the gas knob) which can be used to control the temperature settings, also controlling whether any gas enters the unit through the gas line. Conventional gas valve models have a separate knob which can be used to spark the pilot's ignitor. Adjusting the knob by turning it on/off or setting the temperature will communicate to the desired temperature to the gas valve's thermostat. Please note that it is not recommended that you change the settings from those outlined in the manufacturer’s installation manual to reduce the risk of scalding .

When there is a demand for hot water, the gas valve's thermostat communicates with the pilot assembly. When the ignitor sparks, it ignites the pilot light, then the flame spreads to the main burner. The thermocouple or thermopile then maintains communication with the gas valve to ensure that the water heater is operating safely via electrical current. In the event that the pilot flame or pilot light goes out, the thermocouple will send a signal to close off the gas valve and gas supply because its outgoing electric current will decrease, indicating there is an issue.

Where is the pilot located?

The pilot is located near the bottom of the unit , attached to the gas valve, through the burner door assembly, and to the bottom of the main burner. You cannot see the entire pilot directly from an outside view, but you may be able to see the silver pilot tube line and copper thermocouple or thermopile leading down from the gas valve inside the burner or manifold door assembly. You can see the water heater's burner door when you remove the panel (aka the jacket door) that covers it. Upon removal, you may see a red/orange circular grommet inserted into the burner door assembly. The grommet helps affix the pilot into place as half of its lines are inside the unit and half are outside, connected to the gas valve. Beyond the components of the pilot assembly, the burner door also contains the sight glass which allows you to see the burner chamber and the flame when the water heater is in operation.

Anatomy of a Water Heater Pilot Assembly

*Click images to enlarge*

Semi-electronic pilot contains gas supply line, ignitor, and thermocouple

Electronic pilot contains gas supply line and electronic ignitor

Water Heater Pilot Assembly Descriptions

Ignitor/Igniter | The ignitor is the “rod” that ignites the gas by creating a spark at its tip

Thermocouple | The thermocouple is a copper temperature sensor which communicates with the gas valve/gas line, allowing it to remain open or closed, depending on whether the pilot is lit

Burner Bracket | A bracket which helps the installer screw the pilot into place at the bottom of the burner assembly

Compression Fitting | This is the golden piece at the end of the pilot tube which secures the line of flex tube into the gas valve; it serves as a

Grommet | The red/orange circular piece which “locks” the pilot into the manifold assembly; please note: this grommet is not available for individual purchase, you must replace the entire pilot assembly

Manufacturer’s Label | This usually contains the pilot’s part number or an alternative identifier and is crucial if your pilot is in need of replacement

What is the difference between pilots?

Depending on the age of your unit, you may have a semi-electronic or completely electronic pilot. In our labeled example photos, the first is a semi-electronic pilot assembly, with three lines: gas supply line, thermocouple, and ignitor that contains a gas valve connection. The second example is an electronic pilot, with a gas supply line and white wire with a black clip which is inserted into the gas valve. This type of pilot is completely controlled by the gas valve. The other main difference between pilots is the size; newer units tend to have an all-inclusive electronic pilot assembly. This means that the pilot assembly cannot be “parted out;” rather than only replacing the igniter or the thermocouple, the entire pilot would have to be replaced. An older water heater may have a pilot assembly whose thermocouple can be individually purchased.

What causes water heater pilot assembly failure?

Pilots and gas valves are two of the mostly commonly malfunctioning parts on a gas water heater. They can last as long as your unit, but are prone to wear and tear from daily use, especially during the winter months. Pilots with a thermocouple are subject to wear from the constant ignition of the flame, which tends to turn the thermocouple's copper color to a grey/black color (see Anatomy of a water heater section).

Additional causes of pilot failure include:

Air in the gas line
A faulty gas valve
Loose wire connections
Blocked ventilation
Worn out or broken resistor
This is particularly common with older water heaters who have a resistored pilot assembly (especially part number 100109295 )

Need to purchase a replacement pilot assembly?

U.S. Water Heating solutions stocks an array of common water heater parts that are available for purchase online or in-person in Arlington Heights, IL. Our team members are happy to assist you in finding the correct pilot assembly for your water heater; please have your water heater's model and serial numbers available.

Here are some of the most common pilot assemblies we typically have in stock:

A.O. Smith / American / Reliance / State
100093972 | PILOT/THERMOPILE W/TUBING, Natural Gas
100109295 | 9003542005 | 9003542105 | FV Pilot Assembly, 190° (NG)
100110271 | Pilot Burner
100110927 | Pilot Burner; PB-5P; 20 in
100110984 | Pilot Assembly w/ Tubing; WR; Natural
100112330 | Pilot Assembly Kit (Natural Gas)

Don't see your pilot assembly listed here? Check out our online parts store or contact us for further assistance; please be sure to include your water heater's model and serial numbers.

Need diagnosis of a faulty pilot assembly or pilot assembly installation?

You're in the right place! Let our factory trained and certified technicians restore hot water by diagnosing your water heater's faulty pilot assembly or any other issues. We're an authorized warranty service provider for the major water heater manufacturers (e.g., Bradford White, Rheem, etc.) and our technicians carry a variety of genuine replacement parts on their company trucks, including many different pilot assemblies.

Water Heater Pilot FAQs

Need some assistance installing a new water heater pilot assembly or finding the correct water heater pilot assembly replacement part? Contact us today for more information about local water heater service!

#WomenWednesdays | October - November Recap

Sun, 01 Dec 2019 16:27:46 GMT

#WomenWednesdays | October - November Recap

During October and November, we had the opportunity to collaborate with some of our own team members, as well as business owners and a future reporter. Below you will find our Q&A collaborations.

Be Sure to Support Our #WomenWednesdays Collaborators with their social media links ⬇️

Nicole | Accounting Specialist @ U.S. Water Heating Solutions

She joined our team earlier this year and has been unstoppable since then!

USWHPRO: Is there a woman who inspires you?

Nicole: My sisters — because they have stepped out of their comfort zones and pushed the boundaries while still maintaining their work/life balance.

USWHPRO: What is your favorite thing about working at USWHPRO?

Nicole: The people — I like knowing that I am able to voice my opinions and concerns because my co-workers are approachable.We have so many opportunities to grow with the company because this business is expanding on a daily basis. I also like that it is a dog friendly office.

USWHPRO: Do you feel you have faced adversity as a woman throughout your career? How did you overcome it?

Nicole: With coaching volleyball, males coaches and athletic directors aren’t always as fair to females, based on my experience in high school volleyball coach/program director. As female coaches/athletic directors, we are not always taken as seriously as men. I broke that mold by obtaining certifications (ie Concussion Protocols, First Aid & CPR, Sports Psychology) and by being able to back my credentials. I would also educate others on the importance of obtaining those certifications, especially other women, because it helps you give the best version of yourself to your team members and your employer.

USWHPRO: Do you have any advice for other women in the business/athletic world?

Nicole: I think it’s important to be confident and to stay educated because your opportunities are limitless if you are able to step outside of your comfort zone and push boundaries. It is important for us to break the stigma of women being “less knowledgeable.”

Luvia | Owner, maker, & social media expert behind Mar and Soul Soaps | Chicago, IL

Instagram: @iximmiii | Business: @marandsoulsoaps

Facebook: Mar & Soul Soaps

Website/Online Store: Mar & Soul Soaps

USWHPRO: Is there a woman who inspires you?

Luvia: The woman that inspires me would be my Tia Milka. Her parents came to the United States to give their children a better life and she took the chance and ran with it. Growing up I would watch her, in awe with her sense of style, her intelligence and big bouncy curls and wish to be like her. Being queer in the Latino community is a struggle and even more so when you're in the education system, but my Tia has surpassed all her hurdles and is now known as Dr. Ramirez. I am so proud of her and thankful for the wisdom and humor she has bestowed on me.

USWHPRO: What inspired you to start Mar & Soul Soaps?

Luvia: I came along after my cousin Malenis was three months in with Mar and Soul. I am currently a manager at a financial company and felt that I was missing something in my life. I wanted to make a difference in any way that I could and when I heard from my Tia what my prima was doing I jumped at the opportunity to help out. Our goal is to eventually help clean up the oceans and donate to clean up the coral reefs.

USWHPRO: Have you faced adversity as a woman in business? How were you able to overcome it?

Luvia: I would say that at first pop-up we received some comments about our soaps being "too" feminine and that men or boys would not like our soaps. We received theses comments from women and men, so at first, we worried that we weren't providing a good products to all people in our community which is what we strive for. As time went on we took suggestions and asked some people for what type of scents we should do and tested them out. We now have a new bar called "Papi Chulo" that we are really excited for!

USWHPRO: Do you have any advice for other women who are interested in starting their own businesses?

Luvia: My advice would be: Don't let your fear or anxiety hold you back, jump at new opportunities. If you fail, know that you succeeded in trying.

Sylvia D! | Owner & creator of SoulPazLife | Chicago, IL

We first met Sylvia at the @clever_aperture meet-up (Thank you, Joe, for introducing us!) & couldn’t resist the scents of her products and her uplifting personality and positive vibes.

Instagram: @soulpazlife

Facebook: SoulPäzLife

Website/Online Store: SoulPaz

USWHPRO: Is there a woman who inspires you?

Sylvia D!: Yes, my Grandmother Ezra Mae Falconer..... She sacrificed so much to make sure all of her kids and grandkids had the opportunity to go to college. Her motto was "I just wanna help" and I aspire to help in as many ways as I can. My primary contribution is through wellness, motivation and overall positive vibes.

USWHPRO: What inspired you to start Soul Paz Life?

Sylvia D!: I was inspired by a personal need to find skincare that was non-toxic and smelled great. I started in my kitchen and whipped up things that I loved using essential oils. The positive feedback and lack of options in the market motivated me to take what was just my personal wellness routine and turn it into something that everyone could benefit from.

USWHPRO: Do you feel you have faced adversity as a female business owner? How were you able to overcome it?

Sylvia D!: In corporate America I believe some of us often struggle with just "being heard" and having our comments and suggestions respected in fast paced environments. My communication style has never been loud or boisterous, however it seemed that those voices received the most praise. I learned to find my authentic voice and am learning more and more each day about how to express my truest self in every situation I find myself in. Whether it's asking for a raise, saying no to time-consuming projects or just taking credit for the work that you've done, I learned that you must stand-up and speak up for yourself even if it's scary and you'll find strength in doing so!

USWHPRO: What advice do you have for other women who are interested in starting their own business or creating their own homemade products?

Sylvia D!: Just do it! As soon as you have the idea, run with it and don't wait. Don't let naysayers stop you even if they are friends, family or a significant other. Even if it's not "perfect" know that perfection will come along the way! Your ideas are so deserving and you are worthy of seeing your vision, your dream, your business into reality! The world is waiting...for you and you'll have people cheering you on that you would least expect it. The World is waiting...for you!!

Jane | Head of Accounting Dept. & Office Manager @ U.S. Water Heating Solutions

(Jane has been with uswhpro since the beginning!)

USWHPRO: Is there a woman that inspires you?

Jane: I am inspired by women such as Harriet Tubman and Corrie Ten Boom. These women held strong convictions and were willing to risk their lives to help others. It takes an extreme amount of courage to “swim upstream” at times such as those in which these women lived. It is truly thought provoking to consider myself in a similar situation.

USWHPRO: What is your favorite thing about working at U.S. Water Heating Solutions?

Jane: I enjoy the fast paced nature of the job. The next phone call may bring a complete revision of the day. We are very customer oriented and need to get hot water restored as quickly as possible. In doing so, we must make sure we match the technician with the materials needed and customer availability. Putting all the pieces together to replace a leaking commercial water heater in a matter of hours brings a tremendous amount of satisfaction to all our staff.

USWHPRO: Do you have any advice for other women interested in becoming accountants or women in managerial positions?

Jane: My advice for women is to keep learning. There are so many opportunities and new avenues available to those willing to step outside their comfort zone and explore something new. For instance, out of college I was a tax accountant. Tax accounting is a far cry from a fast paced exciting job. Take the chance and trust yourself!

Hillary Flores | Multimedia bilingual reporter, Social Media Editor for The DePaulia (DePaul’s student newspaper), Founder of La DePaulia (The DePaulia's Spanish Section), Blogger via CaféConLeche, & Host of Café Caliente | Chicago, IL

Instagram: @hillaryflores._ | @thedepaulia

Facebook: The Depaulia

Website: The Depaulia | CaféConLeche

USWHPRO: Is there a woman who inspires you?

Hillary: There are so many women in this industry who inspire me. But, if I would have to choose two it would have to be Cheryl Burton from ABC7 News and Erika Maldonado from Univision. They are women who represent the epitome of what it means to never give up and fight for your dreams. They embody power, knowledge, and beauty– showing that women can achieve whatever they set their mind to.

USWHPRO: What inspired you to start Café con Leche and Café Caliente?

Hillary: I wanted to make a platform that reached the Latino community with stories that bring out a voice to youth and immigrants. I want to show that there is no such thing as a ‘small story’ and be able to illustrate the beauty of Latino empowerment and culture through my blog Café Con Leche. With that same purpose in mind I created Café Caliente– which is like its sibling– concentrating more on entertainment news topics in our native language (Spanish) that can bring energy and even a few laughs when talking about the latest celebrity scandals within our communities. I feel that a lot of U.S media outlets miss the chance to highlight stories in our local communities, so I wanted to bring change to that.

USWHPRO: Have you faced adversity as a woman in journalism? How were you able to overcome it?

Hillary: I think that the journalism industry in itself is extremely competitive and being a first-generation college student makes it difficult. Now on top of that pursuing this dream while being a Latina woman, I have to work 10x harder. Sometimes the industry is looked down upon, or sometimes others say that I won’t make it because either I’m going through some financial struggles or I’m juggling various things at once. It’s never easy to overcome the negative things that others tell me, because I’m human and sometimes it does get to me. Though, I remember other women that were in my same position years ago and how they were able to make it into the top markets in TV news and other top media outlets. I keep thick skin, dust off my feet, push forward and think “if they can make it why can’t I?” I honestly think that with kindness, courage, and faith, everything is possible.

USWHPRO: Do you have any advice for other women interested in journalism?

Hillary: I would say that if this is your dream go for it head-on! Do not be fearful because of how competitive and stressful the industry can sometimes get. Always remember that each ‘no’ you get is a step closer to that one ‘yes.’ Make as many connections as you can with other professionals and no matter how far you get in life remember your roots and where you came from. Being humble, kind, and passionate in what you do will set you apart from the rest of the crowd.

Evelia Torres | Owner/founder of De Mi Tierra Natural Bath and Body | Chicago, IL

She started the skincare company with the help of her two sisters, Sandra and Lorena.

Instagram: @demitierra_natural

Facebook: De Mi Tierra Natural

Website: De Mi Tierra

USWHPRO: Is there a woman that inspires you?

Evelia: I look up to several women, both in my personal and professional life! The number one person who inspires me every day is my mother. She migrated to the United States with my father when they were only teenagers. At that time she was already a mother of two and was pregnant with my brother. My mother is a resilient woman! She is the true definition of grit and determination, I think I get those qualities from her. Professionally, women in my community inspire me greatly! Especially those customers that I get the opportunity to meet every day.

USWHPRO: What inspired you to start De Mi Tierra Natural?

Evelia: De Mi Tierra was founded based on a passion of mine. I studied marketing and branding, and I worked in the skincare/haircare industry for over 10 years! After working alongside talented chemists, I learned a lot about the good and "not so good" ingredients that are used in the cosmetic industry. Not many people are aware of the number of toxic chemicals found in traditional skincare products. It's really scary! It wasn't until I became pregnant with my first daughter (9 years ago), that I began to really change not only what I was putting in my body, but also what I was putting ON my body. I was inspired by the simple holistic recipes that my mother and my grandmother would use to heal certain skin conditions. I always knew that I wanted to be an entrepreneur and I felt that this was my opportunity to service the largest consumer of skincare products...the Latino community! I am on a mission to create clean, sustainable and transparent skincare for everyone!

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Evelia: How were you able to overcome it? Being a woman in business is tough! During my college years, it was interesting to note that oftentimes I was one of the few women in the class and one of the only Latinas in class. Once I entered the corporate world it was the same thing. However, things are definitely changing now and more women are leading in terms of business and entrepreneurship! I believe that adversity in life is a good thing. It challenges you to become stronger, and more resilient.

USWHPRO: What advice do you have for other women who are interested in starting their own business?

Evelia: The biggest piece of advice that I can give other women is to simply do it scared! Starting your own business is definitely scary, however, we must have the courage to do it anyway! Simply start with what you have! If we don't follow our dreams, we fill our heads with excuses as to why it's not the "right time.” It's always the right time! Don't believe that you have to have everything in place before you start. The fun thing about starting your business is that you realize that everyone is trying to figure it out along the way. So just start!

Saarah | Co-founder of Golden Goddess | Queens, NY

She runs the business with her 2 sisters. They create jewelry and collect wonderful crystals to bring to their clients. When she isn’t running the business, she is writing or doing card readings.

Instagram: @golden.goddess.creations

Facebook: golden.goddess.creations

USWHPRO: Is there a woman that inspires you?

Saarah: Alexandra Ocasio-Cortez is a woman that inspires me. She shows women of color that we can be powerful forces within the government. Ocasio speaks up for those who are oppressed and under represented.

USWHPRO: What inspired you to start Golden Goddess?

Saarah: My sisters and I started Golden Goddess as a way to spread spiritual healing beyond the scope of our friends and family. Two of us were previously working on our own businesses but wanted to do something together. We decided that if we all came together to contribute knowledge and creations, we can share spiritual healing with more people.

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Saarah: One of the biggest adversities we’ve had to face is the lack of men being involved on our Instagram. After checking the insights of who views and interacts with our account, there was a huge gap between men and women! We decided that participating as vendors at different events can help us reach out to everyone.

USWHPRO: What advice do you have for other women who are interested in starting their own business?

Saarah: Don’t let fear hold you back! If your heart is calling you to start up a business, then you should follow that call. There are a lot of things that can hold you back from creating a business, but if you just take a few small steps then you’ll get the ball rolling! And making sure your business connects to your passions is definitely another important aspect when starting up a business.

Detroit Area Water Heater Service Expansion #2 | Meet Max

Wed, 20 Nov 2019 01:28:49 GMT

Detroit's New Water Heater Technician

Our #uswhprofam has grown once again, with the addition of our new technician, Max! He is based in Harper Woods, Michigan, just northeast of Detroit, and will be helping us expand our service offerings throughout the entire state.

Prior to joining our team, Max attended Northwestern Technological Institute ( like Allen !), where he received his HVAC certification. In addition to HVAC, he also has ID, OD, and surface grinding experience. All of this mechanical knowledge laid an important foundation for his work as a water heater technician, especially because of his knowledge of ventilation, which is often the cause of improper water heater installations.

Max has trained with Kevin, Jack, and Brian over the course of several weeks, providing him with the opportunity to see everything from minor/common repairs (like pilot and gas valve installations) to full blown commercial water heater diagnosis/repair and installations. Max’s primary goal during training was to gain as much knowledge on water heating systems as possible so that he can serve as an educational resource to all of his customers.

Max’s advice for homeowners and business owners is to perform preventative maintenance on a regular basis, starting in the first year of owning the heater. Living in the Midwest, we tend to experience harsh cold temperatures which cause our machinery to work harder and to utilize more energy to heat our water. Having your water heater cleaned, especially prior to winter months, can help ensure that it is fully functional throughout the winter months. Outside of work, Max enjoys spending his free time in Detroit. Some of his favorite local restaurants include: Sinbad’s , Caper’s Steakhouse , and Gilbert’s Lodge .

As of this week, he is officially out on the road in the Detroit area, performing service. In addition to utilizing his skills on the job, Max will be continuing his water heater education in early 2020, at A.O. Smith University . If you see Max on the road, let us know by using #uswhpro and be sure to stay up to date with us on Facebook , Instagram , and LinkedIn .

#WomenWednesdays | August-September Recap

Fri, 01 Nov 2019 00:02:25 GMT

Be Sure to Support Our #WomenWednesdays Collaborators! ⬇️

Monique Patrick | Founder of CreatIVPeace, Every Child Counts, and She is STILL Beautiful | Chicago, IL

Instagram: @creativpeace

Facebook: CreatIVPeace

Monique Patrick, the founder of CreatIVPeace, an online boutique whose mission is to utilize fashion and beauty to change the lives of women and children with 3 empowering initiatives: CreatIVPeace, Every Child Counts, & She is STILL Beautiful.

USWHPRO: Is there a woman who inspires you?

Monique: My grandmother is a huge inspiration! I am a bi-product of a teenage/single parent household and my grandmother was my superhero! She retired early to help raise me, my two brothers and sister at the same time. My grandmother made so many sacrifices for me and taught me so much, instilling manners, morals, and the importance of education/independence, which I am forever grateful for!

USWHPRO: What inspired you to start CreatIVPeace?

Monique: Later in life I experienced domestic violence and also became a single mom (twice). It isn’t something that I asked for, but also realized it was a cycle I had to break for myself. I wanted to start a business of my own and make a difference, while redirecting my energy towards something positive, in addition to helping women, children, + incorporate an area of interest, which is of course fashion and beauty. I took a solo trip to Puerto Rico in the midst of finalizing my second divorce and it totally changed my life! I spent the whole time self-reflecting and loving on ME! It was there that I came up with the idea of The CreatIVPeace Collection, ran into this awesome woman named Mayra, who is now my lead lady that designs and creates the handmade earrings in my collection. I then realized that I wanted to support women’s crafts, exploiting their talents and supporting them by buying in bulk and introducing them to the rest of the world. Proceeds of the collection feed into the other two initiatives She is STILL beautiful, aiming to make women (specifically those who have suffered from domestic violence) feel beautiful again and Every Child Counts, an initiative to help in providing children with necessities that all children should have access to, but unfortunately don’t!

USWHPRO: What is your favorite thing about working for CreatIVPeace?

Monique: I love waking up with a purpose and having confidence that I am working to build a brand/business that aims to help!

USWHPRO: Do you feel you have faced adversity as a woman in the business world? How were you able to overcome it?

Monique: Honestly, the only adversity is the fact that I refuse to do business for any other reason than to build the brand, I have no other motives and I’ve found that sometimes others do! It’s the struggle of weeding put bad business apples for the sake of my moral values and dignity. Not even an astronomical amount of money could change my core! I turn down any and all business proposals that don’t sit well with who I am and what I am trying to accomplish with CreatIVPeace. #sorrynotsorry

USWHPRO: What advice do you have for other women interested in starting their own businesses?

Monique: Take your time! I am moving at my own pace and trying my hardest to make strategic decisions while building my business vs. thinking I have to keep up with the status quo. Of course, it’s important to set timelines and goals, however, don’t get discouraged if you aren’t seeing results right away! Anything of quality takes time to build, in my opinion, and trial + error is necessary. Keep hustling! ��

Caitlyn | Founder of Wrenny Penny Designs | Roosevelt, UT

Instagram: @wrennypennydesigns

Facebook: Wrenny Penny Designs

Website/Online Store: https://www.wrennypennydesigns.com

USWHPRO: Is there a woman who inspires you?

Caitlyn: I’m inspired by women who are working towards their goals while lifting up other women. Specifically @queenofnaturecrowns she is always trying to help other women and offer words of encouragement.

USWHPRO: What inspired you to start Wrenny Penny Designs?

Caitlyn: I was inspired to start Wrenny Penny Designs after I had my rainbow baby and first baby girl. She has been such a source of joy for our little family. I wanted to make affordable bows and accessories.

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Caitlyn: As a woman in the business world I feel like sometimes I am not taken seriously. That’s okay! I just keep working towards my goals.

USWHPRO: What advice do you have for other women interested in starting their own businesses?

Caitlyn: Don’t give up! Put in the time and keep hustling. It takes time. I still have a long way to go. Find people that help and support you. Lean on them and try different things until you find what works.

Marion | Founder of Queen of Nature Crowns | Las Vegas, NV

Instagram: @queenofnaturecrowns

Facebook: Queen of Nature Crowns

Website/Online Store: https://www.etsy.com/shop/queenofnaturecrowns

USWHPRO: Is there a woman who inspires you?

Marion: I've not had many powerful women role models, but my grandmother Clementine was the most inspiration, she was a migrant worker. Her and her family travel a lot to find work. She raised 16 kids, two passed away but she did all she could to take care of her family. When my parents divorced she took my brother and me in just like we were hers. I learned how to keep standing by watching her.

USWHPRO: What inspired you to start Queen of Nature Crowns?

Marion: What inspired me to start Queen of Nature Crowns? Well in truth, I'm a writer I was working on a children's book on loss but it got to hard to deal with so one day I got a bunch of flowers and hand bands and starting making flower crowns seems I was good at it and it took my heart away from my pain.

Being a nerd, I made this huge mother nature cosplay for Comic Con and people asked me where I bought the crown, my response was I made it. So my daughter told me why not sell them so I started an Etsy. I've always wanted a business, wanted to do better by my children they had been through so much with me, from watching me in a domestic violence situation, homelessness, to the death of their little brother. I want them to see not just pain but beauty. Also if I can help another woman pull herself up and be the women she was designed to be, it's worth all the pain.

USWHPRO: Do you feel you have faced adversity as a woman in business? How did you overcome it?

Marion: It's not easy being a woman in business, people don't always take you serious or they say “Why flower crowns? Nobody is going to buy them. Do something that makes sense.” But I always like to do what they say I can't do. I'm not looking to get rich, that would be nice. I want to do what's in my heart and that's to create beautiful one of a kind flower crowns for the most beautiful and unique Queens and Kings. I overcome doubt by doing what I feel I was created to do.

USWHPRO: What advice do you have for other women who are interested in starting their own businesses?

Marion: We all have gifts inside waiting to get out, we can't allow others to dictate who we are. We have to live with ourselves it's better to have joy than regret. Women if there is a business inside of you, go for it! If you fail, lick your wounds get up and try it again. You can do anything you set your mind to do. It won't be easy your gonna cry, fail, and want to give up! But don't! What you have is Needed in a world were so much pain resides. We all need each other there is no me with out you, so keep at it. Never give up.

Michelle | Founder of Highly Che Healing | Chicago, IL

Instagram: @highlychehealing

Michelle is the owner/founder of Highly Che Healing home to canna infused baked goodies with a purpose.

USWHPRO: Is there a woman who inspires you?

Michelle: Honestly the women I am surrounded by today inspire me and push me to do better it’s beautiful being a part of a sisterhood that empowers and evolves your growth some are here supporting me today!

USWHPRO: What inspired you to start Highly Che Healing?

Michelle: Being an avid marijuana consumer, I wanted to offer quality canna infused treats that can help people with PTSD, anxiety, insomnia, fibromyalgia, and a number of other health issues that marijuana can battle; it’s more than just a high. So many people offer edibles without the proper knowledge of what you are eating. My products are carefully dosed and explained to all those who consume edibles.

USWHPRO: Do you feel you have faced adversity as a woman in business?

Michelle: Absolutely, I face this daily. Being in the marijuana industry has come with challenges, especially as a latina, we are underestimated - we fight to be treated equally. I handle that by taking the bull by the horns and taking control of the situation you have to be prepared and confident as a woman down your fort and build alliances.

USWHPRO: Do you have any advice for women interested in starting their own business?

Michelle: Find your passion and work hard for it - the goal is rest when you’re tired and get right back up again.

Tonya | Regional Service Agent/Dispatcher @ U.S. Water Heating Solutions | Arlington Heights, IL

USWHPRO: Is there a woman who inspires you?

Tonya: My Aunt – I really admire how she has gone really far i n her career to become the Head of Human Resources while still being able to balance both family life and work life.

USWHPRO: What is your favorite thing about working at USWHPRO?

Tonya: My favorite thing is the people — both my co-workers and the customers. I get to talk to so many different people everyday. I also enjoy that my job is challenging (in a good way). Building the schedule is like configuring a puzzle across 7 states for 11 technicians.

USWHPRO: Do you feel that you face adversity as a woman in the water heater industry? How did you overcome it?

Tonya: Sometimes I feel like I am not taken as seriously or that I need to prove myself more; some customers will ask to speak to someone else in the office (and all the other dispatchers are male) because they think that I don’t know how to help them or won’t be able to help them.

USWHPRO: What any advice do you have for other women in the business world?

Tonya: Don’t get discouraged – at first it may feel like a lot, but you learn little by little as you go.

Detroit Area Water Heater Service Expands | Meet Allen

standing2fast@gmail.com (Milos Pajic) — Sat, 28 Sep 2019 03:00:05 GMT

The need for water heater service in Michigan has been steadily growing since we first expanded our zip code coverage when Larry, our Indiana/Michigan border based technician joined the team. Our family has expanded once again, with the addition of our second Michigan based technician, Allen, who will run operations from Lincoln Park (in the Down River area, just outside of Detroit).

Allen is a recent Northwestern Technological Institute graduate, with certifications for Heating, Air Conditioning, and Refrigeration Technology. In the past, he has worked as an HVAC service technician, roofer, landscaper, and fire/water damage restoration technician. His experience as an HVAC technician made Allen the perfect fit for our team, due to his experience troubleshooting furnaces and air conditioning units. He is also looking forward to sharing his knowledge with our customers because educated consumers are empowered consumers. Customers in need of mechanical services want timely, trustworthy service that may save them money in the long run. Although Allen is one of our younger technicians, he would like his customers to be assured of his honest and trustworthy character: “Even though I look young, I know what I’m doing.” Allen is currently finishing his training in Wisconsin, with Kevin. Once completed, he will return to Michigan to perform service and await further training at A.O. Smith University.

The Future of USWHPRO Service in Detroit

In addition to his impressive amount of mechanical experience and concern for customers, Allen also aspires to become the Regional Head of Technicians for the Detroit Area, as our company continues to grow. Together with, John (our Baldwin-based technician), Allen hopes to share his knowledge of the water heater and HVAC industries with other techs and become an important bridge between USWHPRO and Detroit.

Outside of the mechanical world, Allen is an avid gamer and enjoys spending his free time in Downtown Detroit. One of his favorite spots is Campus Maritus a.k.a. “The Marsh.” The park has everything from gardens to fountains to a seasonal ice rink.

Stay posted for more updates on Allen and the rest of our team! Be sure to follow us on social media for regular updates.

Elementos de calentamiento 101

Fri, 20 Sep 2019 00:34:12 GMT

Artículo actualizado: 12 junio 2023

Editora: Dra. Munia Cabal-Jiménez

¿Qué es un elemento de calentamiento?

Un elemento de calentamiento (o elemento calentador) es la pieza que calienta físicamente el agua. Usualmente tiene una cabeza negra y está hecha de acero inoxidable, cobre o incoloy (un tipo de súper aleación). Esta parte se atornilla al calentador de agua y tiene una juntura que se desliza encima del eje para crear un precinto/protector de fugas. La cantidad y el tipo de piezas dependen del tamaño del calentador. Los calentadores de agua residenciales usualmente tienen dos elementos, mientras que los calentadores de agua comerciales pueden tener hasta nueve. Eso es decir: los calentadores más grandes requieren más elementos.

¿Cómo puedo encontrar el reemplazo para mi calentador de agua?

La manera más fácil de encontrar un elemento de reemplazamiento es con el número de modelo y serie (si nos llama, aquí en U.S. Water Heating Solutions , necesitaremos ambos números para verificar la posibilidad de la cobertura de garantía sobre piezas y trabajo). La mayoría de los modelos proveen en la etiqueta (la que contiene el número de modelo y el número de serie, vista en la foto a la derecha) el voltaje y la potencia en vatios. Si tiene la habilidad de remover la pieza completa, puede encontrar la información sobre el voltaje, la potencia y el número de la pieza a un lado de la cabeza del elemento. El elemento de reemplazo TIENE QUE SER del mismo voltaje, potencia y largo como ha sido notado por el fabricante. La operación de un calentador de agua con elementos incorrectos puede contribuir al uso insuficiente y/o a la posibilidad de daño. También, se nota que todos los fabricantes recomiendan que se reemplace un elemento con otro del fabricante de equipo original (en inglés denotado por la abreviatura OEM). El cost promedio de los elementos oficiales es alrededor de $30 por cada uno.

¿Cuál es la causa más común que requiere el reemplazo de las piezas?

La causa más común es la acumulación de minerales que provoca un cortocircuito. El elemento se sumerge directamente en el agua y tiene como consecuencia que se calcifica o bien, hay presencia de magnesio, u otros minerales que siempre rodean al elemento mientras calienta. Como resultado, los minerales se acumulan encima de la pieza y la endurecen, impidiendo por completo su capacidad de calentar. Si la corrosión se acumula el tiempo suficiente y llega a la cabeza del elemento, se produce el cortocircuito. El síntoma más obvio de un elemento dañado es la falta de agua caliente y eso puede estar acompañado por sonidos de estallido.

¿Puedo cambiar el elemento yo mismo?

Sí, puede cambiar los elementos por su cuenta, sin embargo, verifique que el voltaje , la potencia y el largo coincidan . Además, el calentador de agua necesita estar llenado de agua y respirado adecuadamente ANTES de restaurar la electricidad para evitar un arranque seco (**Aclaración: con la frase “respirado adecuadamente,” referimos a la ventilación de su calentador: aunque no sea calentador de agua a gas con ventilación típica , hay que quitar el aire del tanque mediante la válvula de alivio de temperature y presión mientras se llena el tanque ; la instalación necesita ser correcta antes de usarlo). El intentar operar un calentador de agua con un elemento seco puede dañarlo porque está hecho para estar sumergido (hay elementos que resisten el arranque seco y usualmente están hechos de acero inoxidable para eliminar este riesgo). Aviso: Si su calentador de agua está cubierto por la garantía del fabricante y haga un arranque seco, el fabricante no cubrirá su reemplazo.

Water Heater Elements 101

Tue, 20 Aug 2019 00:43:45 GMT

Last Updated: 10 June 2024

***DISCLAIMER : PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION; U.S. WATER HEATING SOLUTIONS, LLC. AND THE OTHER ORGANIZATIONS MENTIONED BELOW ARE NOT RESPONSIBLE FOR ASSOCIATED LIABILITIES. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE AND EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL WATER HEATER REPAIRS OR MANUFACTURER INFORMATION.

What is a water heater element?

An element is the part of the water heater that physically heats the water. They typically have a black, blue, or silver threaded head and are composed of stainless steel, copper, or incoloy. The element screws into the water heater and has a gasket that slides over the metallic shaft to create a seal/leak guard between the head and your water heater.

How many elements does my water heater have?

The quantity and type of elements are dependent upon the size of the unit. Residential units will typically have one or two elements, while commercial units may have up to nine elements. The larger the water heater, the more elements it will have.

What is the most common cause of element replacement?

Sediment Build-up

The most common cause of element failure is mineral build-up (a.k.a. scale) which often leads to elements shorting out. The element is submerged directly into the water, meaning that any calcification, magnesium, or any other minerals are constantly surrounding the element as it heats up. As a result, the minerals tend to gather, hardening on the element. This prevents it from reaching its full heating capacity. If this corrosion continues to build up long enough, reaching the head of the element, it will short the element out. One of the most obvious symptoms of a malfunctioning element is insufficient hot water, which may also be accompanied by popping sounds , as experienced by some customers in the past.

Dry Fire

The most common cause of element failure for brand new units is dry fire. Prior to operating an electric water heater for the first time, the instruction manual will emphasize the importance of filling the unit such that the elements are submerged to avoid instantaneous failure, a.k.a. dry fire . If the elements in your water heater are dry fired, this will not be covered by your water heater's warranty .

How can I find a replacement element for my water heater?

The fastest way to find the replacement element for your water heater by having your water heater's model and serial numbers . If you call us, we will also check for the possibility of warranty coverage on the replacement parts and labor. Many units will also display the element voltage and wattage on the ratings plate (the label which contains your unit’s model and serial number).

If you are able to remove the element and it is still intact, you may also find the voltage/wattage and part number on the sides of the head of the element. The replacement element(s) MUST have the SAME voltage, wattage, and length as noted by the manufacturer. Although it is also strongly recommended to replace an element with an element of the exact same material, you may still use a copper element in place of a stainless steel element.

Operating a water heater with the incorrect elements may lead to inefficient usage and/or the possibility of the element damage. The major manufacturers also strongly recommend OEM replacement elements ONLY.

Can I replace water heater elements myself?

Yes; you can change elements on your own, however, please ensure that you have properly matched up the correct voltage and wattage for your replacement part(s). Additionally, the unit must be filled and properly vented PRIOR to restoring power after the element has been changed to avoid a “dry fire.” Attempting to operate an element dry can damage the element, as it is made to submerged (there are dry fire resistant elements, usually made of stainless steel to help eliminate this risk). Note: If your unit is covered under parts warranty and you dry fire the elements, they will NOT be covered by your warranty .

Looking to Purchase a Water Heater Element?

Common Water Heater Elements:

U.S. Water Heating Solutions stocks an array of elements for residential water heaters and commercial water heaters. Please be sure to verify which element is compatible with your water heater before purchasing. Our team of experienced parts experts will be more than happy to assist you with part number verification; we will need your water heater's model number and serial number .

A.O. Smith / American / Reliance / State:

Bradford White:

Rheem:

U.S. Water Heating Solutions Has All Your Electric Water Heater Needs Covered

Whether you are looking to purchase a replacement element for your water heater or you need additional water heater repairs, contact the professionals at U.S. Water Heating Solutions to get the job done! Element replacement is one of our most common services. We even perform warranty repairs for many of the top manufacturers (including element replacement), as long as your unit is still covered under warranty .

Call our dispatch department at 1-833-879-4776 or fill out our online form to get in touch with our team today!

Facebook | Instagram | Linkedin

Michigan Water Heater Service Department Grows

Mon, 08 Jul 2019 15:47:10 GMT

Meet John | Baldwin, MI

We are proud to announce that our USWHPRO family has expanded once again! Our newest technician, John, will become the head of our Michigan service department in the coming months, following his A.O. Smith University Commercial Water Heater and Boiler Start-up Certification. John is currently based in Baldwin, Michigan, bringing almost 20 years of mechanical experience to the table: with 19 years in the HVAC-R industry and an Associate’s Degree in HVAC-R from Ferris State University , the nation’s top school for HVAC-R! (Be sure to check out John’s pictures from his recent visit to his alma mater below!)

In addition to John’s HVAC-R experience, his career has also led him to work on hundreds of residential and commercial water heaters. He hopes to provide top quality service in and around his community, as well as to grow the A.O. National commercial service availability throughout the state of Michigan. John already has quite a bit of experience with A.O. Smith water heaters and aspires to show customers the value of their water heaters, in turn, helping manufacturers increase their local growth.

Outside of his career, John is a father, explorer, and a supporter of local small businesses. He and his sons enjoy camping, fishing, and kayaking throughout Lake County , which has 156 lakes, 7 rivers, and 46 streams! Some of John and his family’s favorite local spots are: Big Al’s Pizza , Barski , and Northern Exposure .

Stay up to date with us on Facebook , Instagram , and LinkedIn for more developments on John and our other service areas!

John Visiting Ferris State University:

Fracasos de ventilación | Parte II

Thu, 13 Jun 2019 15:22:35 GMT

Editora: Munia Cabal-Jiménez

Aviso: Este artículo refiere a calentadores estadounidenses.

¡Consulte las regulaciones de su país y del fabricante ANTES de comprar su calentador de agua!

En marzo, nuestro técnico Jack fue despachado a Morris, Illinois al recibir una llamada de solicitud de servicio de Rheem . Cuando llegó al sitio, inspeccionó el calentador. Se sorprendió al encontrar que el calentador estándar atmosférico (Standard Atmospheric) había sido ventilado a través de una pared con un respiradero de la secadora. Con ese descubrimiento, la llamada que, en principio requería un servicio simple, se convirtió en una posible amenaza a la vida del propietario. | Aviso: Vamos a explicar la jerga industrial en nuestro artículo. Si no conoce que significa “Standard Atmospheric” ¡aquí va a descubrirlo!

¿Qué es un calentador estándar atmosférico (Standard Atmospheric)?

Un calentador estándar atmosférico es el tipo de calentador más común en los Estados Unidos. Fue construido para eliminar los gases creados como subproductos cuando se enciende para calentar el agua. Ya que el aire caliente se eleva, la convección natural extrae el aire hacia arriba y hacia fuera del sitio a través de la ventilación o la chimenea. Un calentador Power Vent (visto en la primera foto abajo) es usualmente más versátil en términos de en dónde se puede hallar. Un Power Vent usa un soplador (un gran abanico) para quitar los gases, permitiendo que la ventilación se realice a través de paredes. Usted puede determinar cuál tipo de calentador tiene leyendo la etiqueta en el extremo superior de su aparato. Si hay un soplador negro que está conectado con PVC, tiene un Power Vent. Si su calentador no lo tiene pero hay acero galvanizado, usted tiene un Standard Atmospheric.

Ventilación: Cuándo las instalaciones incorrectas pueden resultar mortales | Resumen de nuestro caso

El propietario pagó a un plomero para reemplazar su calentador de agua. Él quería cambiar de Standard Atmoshperic (sin soplador) a un Power Vent (con soplador). Cuando miró el nuevo aparato, pensó que faltaba algo porque no había un tubo para soplar aunque ese fontanero le había asegurado que era un Power Vent. Cuando nuestro técnico llegó, dijo al propietario que su calentador era un Standard Atmospheric y que la ventilación había sidoinstalada incorrectamente. Después de inspeccionarlo (la tercera foto abajo), el técnico se dio cuenta de algo raro: había una mezcla de PVC y acero galvanizado. Cuando fue afuera de la casa, descubrió el uso de un respiradero de secadora como ventilación para el calentador (la segunda foto abajo). En situaciones así, el técnico tiene que llamar al fabricante para notificarle de los problemas. Por lo tanto, proveyó el propietario con las opciones de arreglo pero él quería que el plomero (que había hecho la instalación originalmente) se responsabilizara. Nuestro técnico tuvo que bloquear el calentador porque era peligroso.

Ahora es muy probable que se pregunte: ¿Por qué ustedes salieron sin restaurar el agua?

En situaciones raras (como esta), el cliente estaba de acuerdo en recibir servicios de otra compañía que no recibió, basado en el manual de instalación. En este caso, el técnico explicó todo al propietario pero él eligió contactar al plomero para cuestionarle la falta de calidad y servicio. El técnico se vio forzado a bloquear el calentador (que es cuando alguien pone una etiqueta especial que no permite que el calentador se encienda) porque la instalación de la ventilación podría haber permitido que el monóxido de carbono se acumulara en la casa. Con esa “ventilación” era muy probable que los subproductos del calentador no hubieran salido de la casa. El monóxido de carbono es inodoro e incoloro; es un gas que ha sido responsable de la hospitalización de más de 4.000 estadounidenses y se estima que es responsable de la muerte de casi 400 personas cada año en este país.

Por favor, ¡Investiguen ANTES de requerir los servicios de un instalador! Entendemos que contratar a un amigo puede parecerle más económico a usted y a su familia, pero puede ponerlos en peligro. Le preguntamos a Jack cuál sería su consejo con respecto a la contratación de servicios: “Use compañías de confianza y verifique su reputación. No elija la compañía más barata porque le costará más a largo plazo.”

Puede determinar si la empresa que quiere contratar está certificada y tiene una buena reputación con un chequeo muy simple en el sitio del fabricante o con una llamada telefónica a la compañía productora. U.S. Water Heating Solutions se enorgullece de estar certificado para llevar a cabo instalaciones de las siguientes marcas: A.O. Smith, Bradford White, PVI, Rheem, Richmond y Rinnai.

Fracasos de ventilación | Parte I

Mon, 10 Jun 2019 15:11:50 GMT

Editora: Munia Cabal-Jiménez

Los problemas con el respirador de su calentador son más comunes de lo que piensa

Aviso: Este artículo refiere a calentadores estadounidenses.

¡Consulte las regulaciones de su país y del fabricante ANTES de comprar su calentador de agua!

Durante esta primera mitad de 2019, nuestros técnicos han visto varios calentadores con ventilación incorrecta. La mayoría estuvieron en Wisconsin, pero este es un problema a través del mundo. Por eso, decidimos convertir lo negativo en positivo y tomar esta oportunidad para enseñar a nuestros clientes sobre los sistemas de ventilación.

¿Qué es la ventilación de mi calentador de agua y qué hace?

Todos los calentadores de agua a gas y a propano requieren de un sistema de ventilación para dispersar la humedad, el monóxido de carbono y otros gases que se producen mientras cuando el tanque está en funcionamiento. Hay diferentes tipos de ventilación pero todos tienen por objetivo extraer los subproductos de gas y propano. La ventilación se encuentra en la parte superior del tanque y el tipo de material usado en el sistema depende del tipo exacto de calentador. Los sistemas de ventilación que están hechos de PVC son los que se emplean regularmente para tanques Power Vent (los que usan un soplador); los que están hechos de acero galvanizado son para tanques Standard Atmospheric. La foto de la izquierda tiene un ejemplo de un tanque Standard Atmospheric con su ventilación de acero galvanizado (que se señala en la imagen al fondo con el cuadro amarillo).

¿Cómo sé si mi ventilación fue instalada correctamente?

Las dos mejores maneras de auto diagnóstico son, primero, inspeccionar la ventilación y, segundo, leer los requisitos que se indican y destacan en su manual de instalación. Inspeccionar la ventilación parece una estrategia muy obvia pero mucha gente ni lo mira ni lo inspecciona después de la instalación bajo la asunción de que fue instalado por un experto.

Si tiene una situación como la de la foto (mire abajo) -- una mezcla de cinta y acero galvanizado o algo peor, -- es imperativo que contacte un técnico que evalúe y arregle los problemas. Nuestro técnico de Wisconsin, Kevin, da este consejo a propietarios: “Siempre lea el manual de instalación con las instrucciones porque todos los calentadores de agua son diferentes.” Cuando un técnico o plomero instala su calentador de agua, debe entregarle físicamente el manual de instalación antes de salir. Si lo pierde, muchos están disponibles en línea en sitios como este pero usualmente no están en inglés; sin embargo, si tiene un calentador de agua más antiguo, puede ser más difícil encontrar un manual (en cualquier idioma).

¿Qué pasa si mi ventilación fue instalada incorrectamente?

Los problemas causados por instalaciones hechas incorrectamente se encuentran entre los más comunes. Nuestro técnico, Kevin, también aprovecha para recordarles a propietarios y empresarios que: “solo porque su ventilación antigua funcionaba no significa que la nueva lo hará.” A veces, los personas que desean instalar nuevos calentadores piensan que pueden ahorrar dinero al reusar la ventilación existente (mire la foto de la izquierda), ¡pero hacerla así puede anular su garantía! Toda la información sobre la anulación de la garantía se halla en su manual de instalación.

Por otra parte, una ventilación que no ha sido bien instalada puede causar petardeo y/o sobrecalentamiento. Si tiene un calentador de la marca Rheem que se sobrecalienta, su TRD (aparato de emisión termal) se activará. El propósito del aparato es asegurar que la temperatura en la cámara de combustión no exceda el limite de seguridad. Si el TRD se activa , el vidrio del aparato se calentará y se romperá; en consecuencia, apagará la válvula de gas y evitará que su calentador se encienda. El TRD es parte de del control de calidad de Rheem y un tanque solo puede tener tres TRDs durante su vida. Aproximadamente un 90% de las veces en que los calentadores de Rheem aumentan la temperatura se debe a que la ventilación no fue instalada correctamente.

¿Qué pasó con los tanques de los ejemplos?

Originalmente, Kevin fue a la casa de un cliente para instalar una pieza (cubierta por la garantía). Descubrió que se había efectuado una ventilación incorrecta y procedió a etiquetar y bloquear el tanque. Hay una etiqueta (en la foto de la derecha) que indica que no se puede usar el calentador y la instalación de etiqueta previene al propietario de usarlo. Después, se comunicó con Rheem para arreglar los problemas. En el otro caso, Kevin habló con Rheem para recibir la autorización necesaria para reemplazar el calentador existente con uno más bajo que permitiría que la ventilación saliera por la chimenea sin el acero extra.

Haga clic para ver las transformaciones

A.O. Smith Training | Indiana Tech Goes Commercial

Mon, 13 May 2019 22:59:30 GMT

Meet Larry | Goshen, IN

Our Goshen-based technician, Larry, joined our team this year and has not ceased to grow in technical skill and has continued to expand our company’s relationships throughout the Midwest— from his local Ace Hardware stores to various water heater manufacturers. Larry recently attended A.O. Smith University to receive a 32-hour training course on commercial and tankless units, enabling him to continue to provide excellent services: “I came away from this training feeling more equipped with knowledge and hands on experience that will allow me to be a better asset to this company as well and to the customers we serve. I networked and was able to meet individuals creating relationships that will serve me well.” As a small business, heading into its second year, U.S. Water Heating Solutions aims to develop a new standard for service and quality, which begins with the establishment of strong manufacturer relationships and training seminars like this one.

This training experience was unique because Larry is our first technician who has ever driven to training! The nearly eight hour drive to Ashland City provided a unique opportunity for our technician and the staff at A.O. Smith. This was the first time our colleagues at A.O. have had the opportunity to physically set foot in one of our active service vehicles, providing them with a glimpse of how we have created a user-friendly vehicle for our technicians, providing them access to various residential and commercial parts.

Larry has over 20 years of experience in construction, HVAC, plumbing, and other commercial and residential maintenance. His most recent years of experience have been with HVAC systems, providing him with the perfect background knowledge to dominate the water heater industry: “I was interested to learn more of the trade of water heating systems because it plays a role in both HVAC and plumbing.” Larry also enjoyed this hands-on opportunity, which reinforced his initial two weeks of training alongside our Wisconsin-based technician, Kevin: “We were able to work on different water heaters by taking them apart and then putting each component back together. I was able to learn more from this training, working with the different models for both commercial and residential, which increased my knowledge significantly.”

Since Larry first joined the team, the majority of his service calls have consisted of diagnose and repair cases. In those cases, a residential or commercial customer’s unit requires troubleshooting. These calls typically tend to be among the most difficult for newer technicians, as ease with troubleshooting often comes from on-the-job experience with various types of units. As for A.O. Smith University’s troubleshooting walkthrough, Larry noted: “The most interesting part to me was learning all the troubleshooting and what the fixes are. This gives me more knowledge to diagnose the issues quicker and [repair them] or recommend a fix. This will make customer down time minimal and make them happy.” A.O. Smith also assesses the quality of their training courses and the technicians’ retention via a hands-on troubleshooting quiz at the end of the seminar. Larry’s prior knowledge combined with this training came in extremely handy, providing him with an invitation to attend the fifth day of training, an eight hour boiler start-up course.

We would like to thank A.O. Smith for continuing to provide such high quality training seminars and for working with us as we continue to grow. Be sure to stay tuned for more on Larry (via Facebook , Instagram , and LinkedIn ), as he brings reliable service throughout the Goshen area and has more adventures on the road in Michigan!

#WomenWednesdays Recap | April-May 2019

Mon, 06 May 2019 18:05:27 GMT

#WomenWednesdays | April & May

From coders to country singers, we have been EXTREMELY fortunate to have the opportunity to grow our networking community and to be inspired by five amazing women! Our #WomenWednesdays campaign began back in March, as a way to celebrate Women’s History month. We sought to listen to women in various fields who have successfully overcome adversity in the workplace, which has enabled them to strive as business leaders and owners. We are proud to have had the opportunity to work with each of these women and their businesses. Please be sure to click their links and support each of their businesses!

Cindy Cameron | President & Software Developer at COBRA Contractors Software | Excelsior, MN

Facebook: Cobra Contractors Software

Website: Cobra-USA

Cindy has been a part of the USWHPRO team from the very beginning! We have been using COBRA software to manage our inventory and dispatch system thanks to the hard work and adaptive coding done by Cindy! She has also provided us with a multitude of resources and training sessions to help ensure our successes, alongside Mr. Dan Roth who worked with Cindy and our company to develop and effective mobile version of COBRA. We had the opportunity to learn about the amazing woman behind our powerful code:

USWHPRO: Is there a woman who inspires you?

Cindy: My maternal grandmother, Ethel Cameron, was a world-renowned China Painter and teacher of China Painting. Her work was well-known across the globe. She taught me to be true to myself. Grandma (and Grandpa) would say “find out what you’re really good at and work to become the best at it.” This has been the motto by which I live my life! It has helped me through some very tough times in the early years of building COBRA!

USWHPRO: What is your favorite thing about working for COBRA?

Cindy: My favorite things about working for COBRA are really two-fold. I LOVE helping our customers become better business owners by using our solutions. I also LOVE building NEW solutions that have never been done before— like the Mobile Solutions we built for USWH! Our customers drive me and my software/mobile development. I love to teach receptive people on how to “see” their businesses differently. Sometimes, when I get overwhelmed, I remember that I want to be the best at what I do and that customers value our work! That’s extremely important to me (and Jim).

USWHPRO: Do you feel that you have faced adversity as a woman in business and becoming President?

Cindy: Yes, I have often felt adversity in being a woman in business, starting at the beginnings of COBRA! Immediately, I was not given equal status as the 3 men. But, I persevered, knowing that when I showed my true capabilities, things would change for me and they did. I have been President for almost 30 years! The joke around here is that no one else wants my job! That shows how much my work and talents are valued by my team members!

USWHPRO: Do you have any advice for other women in coding/STEM?

Cindy: I truly believe that, as far as software development, women bring a unique perspective to it. I see so much “ugly” software out there and I wonder “Who thunk of that?” or “Why would some design it that way?”. At least for me, I see my job as a software developer to create solutions that match the processes they are designed to emulate. In other words, I really think about how a person will interact with the software to complete the essential processes within their businesses. Too many software programs are designed without this critical consideration in mind. And, in my years of being a business woman, it has been my privilege to teach women and see their confidence grow! I really thrive on this! Helping the wives, daughters, and female staff of contractors to understand the contracting industry and become confident in their roles has truly been inspiring! It’s been an integral part of my personal growth to listen to the perspectives of women and apply them to my own interactions with other women.

Laurel Wright | Singer/Songwriter of The Young Fables | Nashville, Tennessee

Facebook: @theyoungfables

Instagram: @theyoungfablesofficial

Website: The Young Fables

In our February 2019 recap article, we told you all about how our President and Vice President of Operations met Laurel & Wes in the airport, which led to Laurel recording voiceovers for our phone system (and possibly future voiceover projects!). However, we didn’t have the opportunity to share their amazing story, so we had a moment to catch up with Laurel who shared her journey to becoming an empowered female musician:

USWHPRO: What inspired you to start singing and to turn your talents into The Young Fables?

Laurel: I grew up singing in church and music is all I’ve wanted to do for as long as I can remember. To be honest, I never imagined myself as anything but a solo artist until I met Wes. He brought something incredibly unique to what I do and it only made sense to start The Young Fables.

USWHPRO: Do you feel you faced adversity as a woman in the music industry?

Laurel: I have definitely been in situations where I felt less than just because I am a female in the music industry but I feel like scenarios such as these happen in many other areas in peoples’ lives. Knowing that I am in control of my own career and knowing my limitations on what I am willing to do has allowed me to get through those circumstances and come out even stronger.

USWHPRO: What advice do you have for women who aspire to be in the music industry?

Laurel: Hard work trumps talent & success is whatever YOU decide is success.

USWHPRO: Is there a female who has inspired you?

Laurel: I can’t think of just one woman who inspired me but I could also name so many like Patsy Cline, Dolly Parton, a recently Kacey Musgraves— everything that girl does is HER way and I admire that.

USWHPRO: What is your favorite song to sing?

Laurel: My favorite songs to sing usually change throughout my life, but right now, my favorite is a song we wrote my Daddy. We are almost finished with a documentary inspired by the songwriting process of our tune, “Daddy’s Girl” and my own personal journey. I am ready to share my story.

Maria Moreno | Owner & Chef at Restaurante Cuetzala Gro | Rogers Park, Chicago, IL

Facebook: Restaurante Cuetzala Gro

Instagram: @restaurant.cuetzala

Website: Restaurant Cueztala Gro (Online Orders Available!)

I first met Maria’s daughter in high school; she would mention her family’s restaurant, but I had never had the opportunity to stop by and try the AMAZING food until this last month. From pozole to tacos to caldos (and more!), Maria’s food is delicious and made with so much love, as she explained to us in early May:

USWHPRO: What is your favorite thing about working at Restaurant Cuetzala?

Maria: My favorite thing about working at Restaurant Cuetzala is preparing all of my famous dishes such as Mole Rojo, Mole Verde, tamales, pozole, and many of my other stews that are on the menu. I am not going to lie, being a restaurant owner and a cook is a lot of work. It requires a lot of commitment and dedication but it is all worth it when I see how satisfied my customers are when they taste my dishes. I have had customers from different parts of the world visit my restaurant and they continuously tell me that my food is the best Mexican food that they have ever tasted. That is what motivates me to keep working hard towards my business.

USWHPRO: Is there a woman who inspires you?

Maria: The woman that inspires me the most is my mother, Celestina. When I was a young girl, I would stand next to her in the kitchen in Mexico and watch her as she cooked. Cooking came so natural to her, she didn’t even need measurements. I eventually learned ho to cook just like her. Unfortunately, she is no longer with us, but I will always try to keep her memory alive through my cooking.

USWHPRO: In your opinion, have you experienced adversity as a woman in the food service industry? How were you able to overcome it?

Maria: I personally have not faced adversity as a woman in the food service industry. The restaurant industry is a male dominated industry and it can be hard for women to set up her business if she does not receive support from her peers. The advice that I would give other women is to not feel intimidated by the industry. A woman is equally as capable of opening her own business with much success.

USWHPRO: What advice do you have for other women in the business world/restaurant industry?

Maria: The advice that I would give other women in the business/restaurant industry is that they should not give up on their business and goals. There are days where it will feel hard to keep the business up and running but you just have to have faith that everything will work out and that your business will eventually strive towards success.

Dr. Nicole Bajic Ophthalmologist at Koziok-Thoms Eye Associates | Arlington Heights, IL

Facebook: Koziol-Thomas Eye Associates

Instagram: @nicolebajicmd

Website: Koziol-Thoms Eye Associates

USWHPRO: What is your favorite thing about being an ophthalmologist?

Nicole: Vision is one of our five basic senses and many people are suffering with one of those senses significantly impaired. To be able to give those people their vision back is so rewarding. Often times, all that is needed is a 10 minute surgery.

USWHPRO: What led you to become an ophthalmologist?

Nicole: In medical school, I knew I wanted to be a surgeon. I was also advised to find a specialty related to what I liked to read about the most—and for me, that was the eye and visual system. Ophthalmology was also a field that required a lot of attention to detail and impeccable precision. Vision problems can profoundly impact quality of life, but fortunately, in our era, we have excellent solutions for many of these problems.

USWHPRO: Is there a woman who inspires you?

Nicole: My mother—she came to America with nothing at age 16. She quickly learned English and soon after received a full scholarship to nursing school. She had spent her entire career working as an operating room nurse, and she was my biggest inspiration to become a surgeon.

USWHPRO: Do you feel that you have experienced adversity as a woman in medicine? How were you able to overcome it?

Nicole: Medicine has historically been a male-dominated field, but more and more women are entering medicine every day. I have been very grateful to have several strong female mentors who have helped guide me through my training and establishing my practice. I very much look forward to helping mentor others through the same in the future.

USWHPRO: What advice do you have for other women who aspire to be in the medical profession?

Nicole: Go for it! If you put in the hard work (there will be more of it than you could imagine), you can do it. I would also recommend taking some time to figure out how you best learn and stay organized. These two skills are the most valuable in medical school or graduate school in general.

Erica Agrinsoni founder of Twentysevenlane | Chicago, IL

Facebook: @twentysevenlane

Instagram: @twentysevenlane

Online Shop: Twentysevenlane on Etsy

Erica describes herself as “a mom, a woman, a wife — like any other who set her heart out to conquer her passions wherever they may lead me to and however long it takes to get there. I was born here in Chicago and both my parents are from Puerto Rico. I’ve always excelled in the arts, from art class in elementary school to fashion and interior design which are other passions of mine. Twentysevenlane has opened up my love and newfound interest in party planning, too! I hope to return to college and study interior design someday in the near future. I can and I will. ♥️” • I first learned of her business from her younger sister and asked her to participate in the #WomenWednesdays campaign to share her wisdom and inspiration as she takes Twentysevenlane to the next level!

USWHPRO: What is the story behind Twentysevenlane?

Erica: I started Twentysevenlane as an outlet to express my creativity and what better time to do than after baby boy number 2! I was fortunate enough to be a stay-at-home mom, and with support from my husband, I was able to get the ball rolling on something. Truthfully, I didn’t have a clear vision for it at the time.

USWHPRO: Where did the name Twentysevenlane come from?

Erica: Twentysevenlane literally comes from the number 27 which is my mother’s favorite number and somehow always plays part in our lives in one form or another. It was meaningful and unique. I did not want to make a focus specific name as I was still finding my focus and really learning all that I could to help me find it. The lane was my fancy spin off of the number. I thought one day, if I take this far, I don’t want to be known as “Erica’s Customs” or custom designs, etc. I wanted something with flare; something, who knows, maybe one day would turn into something bigger than I could ever imagine.

USWHPRO: Is there a woman who inspires you?

Erica: A woman who inspires me? This is tough! All women inspire me. We are all unique in our own ways. We carry out different strengths and we inspire the women around us more than we know. But, if I had to choose, I would say my grandmother. She is a woman who taught me so much, having so little. She came to Illinois at 14 with little education and hardly any communication skills (i.e. reading and writing). She came here never letting an obstacle overcome her. She showed me love, strength, and compassion. She taught me humor and how to cook. But honestly, the most basic thing she’s every taught me was that nothing worth fighting for ever came easy. That is something I live out daily, even on my worst days. It’s helped ground me.

USWHPRO: Do you feel you have faced adversity as a woman in the workforce?

Erica: As strange as this may sound, given that I’m just starting off, I could say yes and no. As far as Twentysevenlane, I would say no, or better suited, not thus far. But, I’ve been in dentistry for many years and in those environments (and not every but most) I have experienced adversity. Sadly, it’s tough to decide how and when or where you set boundaries and hold standards. As a woman you have to assert yourself earlier rather than later, as scary as that may be for some, as I know job security seems like something you would keep secure by any means. But, ladies, know that it’s okay to set the standard out the gate, to respectfully request or expect respect daily. These standards don’t take from your job and will help set the tone in your work environment. The biggest lesson and still a daily struggle for me is that I often forget I am responsible for how I feel or interpret thing, and I am responsible for the environment around me. If that make any sense without spiraling. So, tolerating something you dislike will not create the best environment and can result in other outcomes as a result of this tendency.

USWHPRO: What advice do you have for other women who are considering starting an online business?

Erica: After all is said and done, the biggest thing I’ve learned is that truthfully, social media is your biggest platform. Learn it and use it consistently. Secondly, do any and all research you can, once you have a goal or vision in mind. I’ve watched hundreds of YouTube videos, researched trends and for other online businesses are run. I take note of what appeals to me as a customer and what doesn’t. I’ve also consulted with many fellow business owners, bloggers, planners, and even people I know or see frequently. You’ll learn with time that people are more willing to share and communicate with you than your mind will allow you to think. Be confident. And lastly, be genuine in what you do and always stay true to yourself and whatever you put out. (Nothing worth fighting for comes easily!) Support your fellow small business owners; it’s small business, but it speaks volumes and truly helps your success in a feel good way! No success is too small.

We have been so fortunate to work with these amazing women!

Are you interested in collaborating with us or our friends featured in #WomenWednesdays?

For Collaborations: erin@uswhpro.com

Join our NEW Facebook Networking Group!: Friends of USWHPRO

Stay up to date with us on social media for upcoming #WomenWednesdays posts!

Facebook | Instagram | Linkedin

Family Owned Fridays | The Story Behind Our Family

Mon, 06 May 2019 14:59:33 GMT

Meet the #uswhprofam

In preparation for our upcoming Family Owned Fridays (or #FOF) social media campaign, we decided to take an inside look at what it is that sets family owned businesses apart from the crowd. U.S. Water Heating Solutions may be a relatively young company, but it has been built on generations of pride and experience which have since been passed on creating an entirely new family that reaches five states (and counting!). Poet and author, Rupi Kaur ’s describes her pride in her ancestors throughout The Sun and Her Flowers: “i am the product of all the ancestors getting together and deciding these stories need to be told.” Whether it is culture, business, art, or a combination of the aforementioned, our staff has found that family is the reason: the reason to get up at 4 am every day, the reason to work hard every day, the reason to take pride in your work.

Sure, our About Us page will summarize who we are and what we do, but it doesn’t quite capture what being a family owned business means to our employees nor how it impacts our customers. I decided to sit down with various members of our executive board, while searching for an answer. Along the way, we dug deep into the value of family and how it has enabled us to grow beyond Illinois, Indiana, Iowa, Michigan, and Wisconsin.

Family Owned | Family Made

Q: Considering the fact that our company has two generations of employees with over 100 years of combined trade experience in electrical, plumbing, water heaters, and more, how would you say this benefits our customers?

A: When you are working with that much experience, “your mechanical abilities and installation practices are at a higher level due to your construction knowledge and familiarity with multiple trades. Working on water heaters requires knowledge of plumbing, electrical, HVAC, and general construction — knowledge of those fields can be put combined to install and repair units within safety/construction codes”

Interestingly enough, we are constantly working to cross-train our employees as much as possible. No, our water heater technicians are not going to become electricians, but considering that there are various types of units (electrical, natural gas, LP, etc)., it’s great for our technicians to have that background knowledge. Similarly, many of our technicians are also able to manage automobiles and boats without hiring outside help because of their knowledge of machinery.

Q: Beyond service, what family elements and benefits do your customers experience?

A: “Well, our work is controlled by our family values: honesty, fairness, quality, and not being controlled by outside sources. Our customers are dealing directly with the owners, in turn, making them more empowered buyers because they can hold us directly accountable. There’s the old saying “The buck stops here” and in our case, it stops with the owners. Our mindset is to treat every service call as an emergency because we view our customers as an extension of our family. When our customers ask us for recommendations, we want to provide them with the highest quality products and services because water heaters are a costly investment and they directly affect the customer’s family on a daily basis.

Q: Over the years our staff members have had various types of employment experiences, from self-employment to employment in national corporations. What benefit does our family atmosphere provide for our employees?

A: “The main benefit is that you don’t have to work for anyone — you’re on your own and you control your destiny. Then, when you leave the job site or the office for the day, you go home and directly see how your hard work is responsible for keeping your family afloat— your hardworking is the reason that the lights are still on, that there’s food on the table, and that your children will have more opportunities that you did.”

So, when it’s the third generation’s turn to bat, they will have been built on the knowledge, sacrifice, and experience of everyone who is currently working to make ends meet. And, when each one of those missed baseball games, dance recitals, or art exhibits is over a decade in the past, and has turned into a welding certificate, electrician’s license, or a college degree, our staff will know that despite all of those sacrifices (that probably felt like a lack of support) were all out of love.

Are you an employee or owner of a family owned business? We would love to have you as a part of our Family Owned Fridays campaign! Contact erin@uswhpro.com if you are interested in participating and don’t forget to follow us on Facebook , Instagram , and LinkedIn to learn more about local family owned businesses!

Su calentador de agua | Cómo llamar para servicio

Thu, 25 Apr 2019 16:58:09 GMT

Editora: Munia Cabal-Jiménez

Para hispanohablantes en los EEUU, puede ser difícil llamar para solicitar servicios de arreglo en casa. Esperamos que esta guía les guíe en el mundo de calentadores de agua y en el vocabulario de la industria.

Términos geográficos

En los EEUU y la mayoría del mundo hispanohablante, el término más generalizado para referirse al tanque que calienta el agua de su casa es “calentador de agua.” En algunos lugares es común oír: calentador de lava, calefón, caldera, termo o boiler. También es lo mismo cuando se habla de piezas; la jerga que usamos en esta industria es muy complicada en español. Una cosa que puede ayudarle es leer su manual de instalación en español ( ejemplo aquí ).

Cuando su calentador de agua necesite reparaciones, el fabricante y la compañía que proveerán el servicio necesitarán dos elementos MUY importantes para ayudarle: el número de modelo y el número de serie. El proveedor de servicio necesita esta información para verificar alguna garantía que su calentador tenga (para piezas, trabajo, ambas cosas o ninguna). Nosotros podemos ver si tiene una garantía y brindarle opciones a partir de esta información.

El Proceso en 6 Pasos Sencillos

1. ¿Cómo encuentro el número de mi modelo y de serie?

Cada calentador de agua tiene una etiqueta o placa de identificación; usualmente se halla en un lado del calentador (mire las fotos).

2. Llame al fabricante con su número de modelo y el número de serie.

Explique al fabricante que su calentador tiene un problema y detalle en qué consiste el problema; si quiere solicitarnos el servicio de reparación comuníquelo al operador. Si no conoce las piezas del calentador muy bien para decir con exactitud cuál es el problema, es suficiente decir cosas como: “no tengo agua caliente suficiente” o “mi calentador no funciona”. Con base en sus respuestas, el trabajador del fabricante va a hacer algunas preguntas para determinar cuál puede ser el problema.

3. Las pruebas diagnosticas

Si se determina el problema, es posible que el fabricante le envíe la pieza necesaria; en este caso, NO PODEMOS PROGRAMAR EL SERVICIO HASTA QUE RECIBA LA PIEZA. | Si no se determina el problema, se recomendará el servicio que se denomina “diagnosticar y arreglar”, en donde nuestro técnico observa los problemas y encuentra soluciones. Si se recomienda el reemplazo de su calentador por un defecto del fabricante, se le dará otro tipo de autorización dependiendo del tipo de garantía.***

***¡Es muy importante entender que el fabricante determina cuáles son los defectos que se aceptan. ¡Si hay un error de instalación se puede anular la garantía!***

4. Después de su llamada...

El fabricante nos enviará su información con un número especial que nos da la autorización para proveer servicio; lo llamamos un despacho. ¿Por qué es tan importante llamar al fabricante? Si tiene una garantía, usted no paga ni por el trabajo ni por las piezas.

5. Cuando recibimos el despacho

Le llamaremos para programarlo. Confirmaremos su número de teléfono, dirección e información sobre el calentador para asegurar que nuestro técnico tenga las piezas correctas en el caso de que su calentador necesite algo más que las piezas enviadas por el fabricante.

6. Programamos el servicio y nuestro técnico llegará a su domicilio para proveer los servicios necesarios.

Ofrecemos citas por orden de llegada.

¡Avísenos con cualquier pregunta!

Números útiles

A.O. Smith/State/Whirlpool --> 1-800-527-1953
[lunes-viernes 07:00-19:00 + sábado 08:00-17:00, tiempo central]
Bradford White --> 1-800-531-2111
[domingo-sábado 24/7]
Rheem/Richmond --> 1-800-621-5622
[lunes-viernes 07:30-17:00, tiempo central]

Rheem EcoNet | Exploring Water Heater Technology

Fri, 19 Apr 2019 16:44:54 GMT

Rheem EcoNet Products

Kevin recently serviced Manheim Milwaukee , a large scale automotive sales location based in Caledonia, Wisconsin. They are well-known for their large auto auctions, which include various makes and models, from Ford Mustangs to Teslas. Behind the scenes, water heaters are an important factor in their pre-auction cleanings and preparations. To ensure that their staff is always up to date with their water heater settings, Manheim Milwaukee recently installed a Rheem EcoNet Control Center and had some preventative maintenance done on their units. Manheim currently runs multiple tankless units and will utilize the EcoNet tool to increase energy savings and for remote control of their units.

The EcoNet Smart Thermostat system and EcoNet Home Comfort Module use Wi-Fi to enable control of temperature settings, enable vacation mode, and to notify users of issues. The EcoNet Thermostat system offers a touch screen control center for management of temperature control and water heaters. This device can also be controlled via Amazon Alexa’s voice control, while the Home Comfort Module is compatible with Nest and wink. The EcoNet Thermostat also feature an “Away” setting, enabling an energy-saving mode that can be used when the home is not occupied. Similarly, the EcoNet Home Comfort Module enables monitoring of tankless water heaters. One of the primary benefits of this device is its ability to detect leaks and an auto shut-off to limit waste.

Regardless of whether you install the thermostat or the Home Comfort Module, users are able to remotely check on their home or business via the free Rheem EcoNet app . This app essentially turns your cellphone into a mobile remote. When used in conjunction with the EcoNet products, you are able to save contractor contact info, adjust temperatures, enable “Away” mode, and to receive alerts regarding your equipment. Please note: EcoNet Thermostats and Home Comfort Modules are sold separately from Rheem and Ruud water heaters; Be sure to check water heater model compatibility with EcoNet prior to purchase. Most Rheem tankless water heaters built after 2010 (excluding ECOH200DVRH and ECOH180DVRH) are compatible with EcoNet products, but be sure to call Rheem and confirm prior to making your purchase.

A.O. Smith University | Wisconsin Tech Hones Skills

Wed, 17 Apr 2019 23:04:58 GMT

From Camp Douglas, WI to Ashland City, TN

A.O. Smith University’s campus is uniquely designed with multiple classrooms that provide examples of properly installed units and the history of water heater development. A.O. Smith staff provides in-course demos and teaches technicians exactly how to troubleshoot their units. We typically send all technicians who have not received said training prior to hire and/or do not have experience with commercial units or boilers. Technicians are sent to Ashland City for a week’s worth of training which they are then able to deploy in their respective areas. Ryan, one of our Wisconsin-based technicians, attended A.O. Smith University last week to prepare him for upcoming work on commercial units in the Wisconsin Dells area. A.O. Smith provides state of the art training workshops which have been developed thanks their historical experience as innovative leaders in the production industry, of which Ryan noted: “The atmosphere was very welcoming to learn in.” There are various stations inside the facility which demonstrate the growth of water heaters from 1950 to the present.

Brief History of A.O. Smith

A.O. Smith Corporation was originally founded 1874 by Charles Jeremiah Smith as a hardware manufacturing company, based in Milwaukee, Wisconsin. By 1936, A.O. Smith patented their glass-lined water heaters and expanded production of residential and commercial units until World War II. During the war, the company began producing bomb casings, aircraft propellers, landing gear, and other materials. In 1948, the company began their journey with coil-type “instantaneous” water heaters (an example of a modern unit’s interior coil system is pictured in the slides below; image credit: Tech Jack at A.O. Smith University last August).

Since then, A.O. Smith has worked with various companies (both across the United States and worldwide), beginning with its official push to focus on water technologies in 2010. A.O. Smith has since acquired Lochinvar (water heater and boiler manufacturer), Aquasana (producer of water treatment products), and Hague (producer of water softeners). In addition, A.O. Smith has also become the primary supplier of residential water heaters for Lowe’s home improvement stores.

With over over 140 years of business experience, A.O. Smith has set the standard for excellence around the world; we have had the privilege of working with them heavily within the last six months to provide service and install various units, as an official warranty service provider.

A.O. Smith University | The Takeaways

Our technician, Ryan, recently attended A.O. Smith University to receive his commercial water heater and boiler start-up certification. The university does have various online resources, but their hands-on operational lab takes our technicians’ skills to the next level. Ryan, like our other technicians, attended the 4-day Full Product Line Workshop, followed by the 1-day Boiler Startup Training. In regard to these hands-on training sessions, Ryan was very happy to learn in this style: “The instructors were very knowledgeable, and it was nice to be able to get hands on all these heaters. Refreshing skills and having any questions answered on the spot [was] helpful as well.” The training covers various units, from residential to commercial and tankless. Attendees also have the opportunity to tour the A.O. Smith factory. Ryan was invited to stay for the 1-day Boiler Startup Training which provides hands-on training for Genesis , VF, and XP Plus boilers. These boilers models are well-known for their attempts to be as thermal efficient as possible (Genesis units with up to 85% efficiency and XP Plus models with up to 98% in low temperature applications). One of the most interesting things Ryan learned “was how the reverse plumbing works with multiple tankless units running on the same system.”

As a result of this training, Ryan will officially be able to confidently takeover water heater services far beyond the Camp Douglas area, alongside Waukesha-based tech, Kevin. He said that this training opportunity: “has brought more confidence to [his] tech skills for the commercial application. The class has also given [him] a greater understanding of A.O. Smith tankless heaters.” In terms of service, Ryan’s “main goal is to be as knowledgeable as [he] can be to supply the best customer service possible. [He does not] give service [that he] does not want to receive. The folks at A.O. Smith were great, and their striving for quality stands out.”

U.S. Water Heating Solutions is proud to have an established relationship with A.O. Smith and we are working to continue educating our technicians, thanks to these amazing training opportunities (which has even included a local on-the-job training !). As for our Wisconsin technicians, they are both looking forward to providing optimum service. Ryan continues to provide top of the line service and in addition to thanking A.O. Smith, he also wanted to thank our President for investing in his education and continuing to help him.

A.O. Smith PWH Boiler Training

Fri, 12 Apr 2019 22:46:52 GMT

PWH Boilers at Clarendale of Addison

Two of our technicians recently had the opportunity to experience live boiler training in the field, thanks to Brandon Moma, the A.O. Smith Start-up Coordinator for Field Engineering. Technicians, Kirk and Jack, alongside George of RC Sales , went to Addison, Illinois for this special training seminar. The technicians visited Clarendale of Addison , a senior living center, which is currently under construction and set to open this Summer. This training was unique for both technicians, due to its location. Aside from being under construction, this is a rare experience “because it was local,” according to our Senior Tech, Kirk. Technicians typically fly to one of the manufacturer’s factories or headquarters. A.O. Smith runs a variety of training programs out of their Ashland City, Tennessee based factory and training facility, also known as A.O. Smith University . The training facility in Ashland City is well-developed and serves as a continuing education center for thousands of plumbers and technicians from across the United States (Our Wisconsin based tech is currently down in Ashland City and our Indiana technician will be heading to Ashland City soon, too).

This new construction site is unique because its condensing boilers are among A.O. Smith’s newest models. The PWH models 1250 through 4000 are completely new to the A.O. Smith XP Plus product line. The XP models first launched back in 2011 and “[were] designed to be used in both hydronic and potable hot water applications such as large-volume, full-service hotels and high-rise apartment complexes as well as resorts, government buildings, schools, and hospitals .” The main goal of this line was to increase energy efficiency and operating costs. Of the more recently manufactured PWH models, the third and fourth that were produced now reside at Clarendale of Addison. As seen in the photos, these units have a sleek design that features a touch screen control panel. From Jack’s perspective, the design is “very technician oriented and very service-friendly.” This was also Jack’s first time experiencing training at a live construction site, and he was thrilled about this experience: “It was very hands-on and Brandon walked us through everything.” Jack attended A.O. Smith University back in August of 2018. The facility is well-equipped with various models for training and the amazing educators, but nothing beats that experience in the field with a 3:1 student to teacher ratio. Jack noted that he was accustomed to the more traditional training setting, in the classroom, but this experience was definitely a memorable one for our up-and-coming technician.

Be sure to stay tuned for more updates regarding A.O. Smith training seminars and the PWH boiler models. Thank you to A.O. Smith Corporation and RC Sales for working with our team and providing our technicians with this unique opportunity.

PVI Commercial Water Heater Training

Wed, 03 Apr 2019 16:31:09 GMT

PVI Training

In the past 14 months, we have been fortunate to establish a relationship with many of the major manufacturers, one of which is PVI Industries of Fort Worth, Texas. PVI manufactures an array of commercial water heaters and storage tanks ranging from 150 to 4500 gallons. Since PVI focuses on the manufacturing and maintenance of commercial units, which are manufactured with different materials than standard residential units. As a result, our more experienced technicians are sent to Fort Worth to learn directly from the PVI staff. As of March, we have sent two technicians and a plumber to receive their PVI start-up certification.

Duplex Stainless Steel

Although our technicians are officially certified to perform start-ups and service on PVI units following the class, we try to provide them with hands-on training in the field with our Senior Technician, Kirk. Our first technician to attend PVI Training this year was Jack, one of our up and coming Illinois based technicians. After heading to Fort Worth, he spoke very highly of the training program: “The PVI Training was very in depth and hands on. The instructor was super knowledgable and was able to answer every question that was sent his way. The most interesting thing I learned was about their Duplex Stainless Steel tanks and their construction. My overall experience was great.” The Duplex Stainless Steel tanks are a part of PVI’s AquaPLEX line which is built to endure years of use as “the ultimate solution to all water heating applications.”

These units are engineered to resist corrosion and to endure exposure to a large temperature range, in addition to being made from 90% recycled material. Another highlight of the PVI units is “The warranty [which is great and lasts a long time].” AquaPLEX units alone have a 15 year limited warranty and the majority of other PVI units have 15 and 25 year tank and heat exchanger corrosion warranties . Our Senior Tech, Kirk, has worked on a variety of notable AquaPLEX units, such as one in Sycamore, Illinois. As a result, Kirk is the primary technician to provide follow-up training for technicians in the field. We assign the newly certified technicians, like Jack, to assist Kirk on start-ups to ensure that they run more efficiently and to receive more hands-on experience. Jack has had the opportunity to work on a few PVI units with Kirk and considers Kirk to be a “fountain of knowledge” regarding PVI and commercial units in general.

More recently, we also sent our Wisconsin-based technician, Kevin, and our plumber, Mike, to PVI Training. They had a more individualized training session, according to Kevin: “For Mike and I, it was pretty cool because we had a small class with just us and three PVI employees. There was an engineer in the class who gave input on the design of the units.” Kevin and Mike were able to learn about the Duplex Stainless Steel and to ask numerous questions, which enabled them to learn exactly how the units were designed to function, directly from their engineers. Kevin also noted: “The most interesting part was the two types of stainless steel that are used to make the tanks and the process of using steam to heat water very quickly for large industrial applications.” It is also important to note that due to safety purposes and respect for the hard work of PVI staff and engineering, photography and videography are not permitted in PVI Training courses.

We would like to give a huge thank you to all of the staff at PVI Industries for enabling us to educate our technicians/staff and for creating such an amazing and impressive water heater whose engineering and design strives to establish a new standard for commercial water heaters.

Venting 101 | Water Heater Venting Fails: Common Install Issues - Part II

Fri, 29 Mar 2019 17:14:36 GMT

Article Last Updated: July 1, 2022

Water Heater Venting Issues Are More Common Than You Think

Since this article's original publishing in 2019, our technicians have encountered thousands of improperly vented units, in over 10 different states. As a result, we decided to turn this negative into a positive by taking the opportunity to create resources on venting systems that make understanding water heater industry jargon easy!

What is water heater venting and what does it do?

All natural gas and propane water heaters require a venting system to properly disperse of the moisture, carbon monoxide, and other gases produced when the unit is burning the gas. There are multiple types of venting, but they all work to remove the byproducts of heated natural gas and propane heaters. The venting is located at the top of the unit and depending on the exact type of unit, you will see PVC or galvanized steel leading out from the top of the tank. The type of material used for the unit reflects the type of unit. PVC venting systems are typically seen on Power Vent Water Heaters and Tankless Water Heaters. The galvanized venting is denoted by the red arrow in the image on the right.

How do I know if my venting is installed properly?

The two best ways to self-diagnose an issue with venting are to examine your unit’s venting and to read the instruction manual. As one of our technicians advises: “ Always read the manual for installation instructions. All water heaters are different .” When a technician or a plumber installs your unit, they should physically hand you the unit’s manual or leave it on top of the unit. In the event that you have lost your installation manual, many are available online at sites like this one ; however, if you have an older unit, it may be more difficult to find. Physically examining your unit’s venting system may reveal major installation issues, like the ones shown below. In the event that your unit’s venting is a mixture of duct tape and galvanized steel or overheated PVC , you should have a technic ian further assess and fix the system.

What happens if my venting is not properly installed?

Venting issues are one of the most common installation issues. Our technician, Kevin, also wanted to remind home and business owners: “just because the old [venting] worked doesn’t mean that the new one is exactly the same.” Sometimes installers think they can save money by reusing the existing venting systems (see below), however, doing so can void the manufacturer’s warranty ! The full details of your warranty information can be found in your installation manual, along with any other paperwork from your initial purchase. You can also find a comprehensive mini guide to warranty claims here .

Additionally, improper venting can cause your water heater to backfire or overheat. In the event that a Rheem water heater overheats, the unit’s TRD (Thermal Release Device) will be triggered. The purpose of the TRD is to ensure that the temperature inside the combustion chamber does not exceed the safe limit. In the event that your TRD is triggered, the glass device will overheat and break, causing the gas valve to shut down and preventing your unit from firing. Per Rheem’s quality control system, each unit is ONLY permitted THREE TRDs in its lifetime. Roughly 90% of the time a Rheem unit overheats, it is the result of improper venting, which has prevented the heated gases from leaving the unit.

What happens to our customers?

Here's the typical story: our company receives a warranty service call to install a part that has been shipped to the customer by Rheem. Upon arriving on site, the only information we have is the customer's contact information, their unit's model and serial number, and the part number that they will be installing. Often times, technicians arrives on site only to discover that the unit was not vented properly. In these instances, our technician are required to tag-out the unit (place a “do not operate” tag on the unit which is signed and dated by the technician) for safety purposes. Then, they communicate with the manufacturer's Technical Support and the customer to move forward with repairs.

The Venting Don'ts Gallery

(Click to expand each image)

Venting 101 | Water Heater Venting Fails: Common Install Issues - Part I

Mon, 25 Mar 2019 17:22:40 GMT

Article Last Updated: July 1, 2022

A Sudden Surge of Installation Issues...

Back in 2019, Senior Technician, Jack, was dispatched to Morris, Illinois on a Rheem warranty service call. Upon arriving on site, he inspected the unit and its installation. He was surprised to find that the Standard Atmospheric unit was vented through a wall with a dryer vent used for termination. A simple diagnose and repair call turned into the discovery of a potentially life threatening issue because the water heater was not properly vented. We're going to explain some of the most common water heater industry jargon and how it can play a role into at-home safety.

What is a Standard Atmospheric Unit?

A Standard Atmospheric (pictured left) unit is the most common type of water heater. This means that the unit is built to terminate the gases that are created as a result of the unit heating the water. Since warm air rises, natural convection pulls the air up and out of the site via the venting; there is typically a vent hood, a small metal object mounted to the top of the unit to assist in funneling the exhaust gases. A Power Vent unit (pictured right), on the other hand, is typically considered more versatile; since this type of unit uses a blower (fan) to propel the byproduct gases out of the unit, they do not need to be directed to a duct vent like their Standard Atmospheric counterparts. Instead, they can be

vented through walls. You can easily determine whether you have a power vent unit by looking at the top of the unit. Blowers are typically black or silver and connected to PVC piping, located in place of galvanized steel venting that you see on a Standard Atmospheric unit.

Water Heater Venting | When Improper Installation Can Be Life Threatening

Background + Context of Our Service Call | Jack spoke with the homeowner who had recently paid a plumbing company to replace his old water heater from a Standard Atmospheric Unit to a Power Vent Unit. Upon seeing the installed unit, he thought it was odd that the unit did not have a blower, as he was told that he would be receiving a Power Vent Unit. When our technician, Jack, arrived on site, he informed the homeowner that he did not have a Power Vent Unit and that the venting was improperly installed. After inspecting the venting on the inside (shown on the right) and outside (shown below on the left, note the unusual PVC pipe that blocks part of the vent), Jack called Rheem tech support to notify the manufacturer of the unit’s issues. He provided the homeowner with options for repair, but the homeowner wanted to speak to the installers first. As a result, Jack tagged and locked out the unit as it is not safe to operate.

Now, you may be asking: Aren’t you a repair service? Why did the technician leave without restoring hot water?

Here’s Why | In very rare situations (like this one), a customer was marketed an installation by another company or plumber, but received service that was not up to par with the manufacturer’s installation manual. In this case, our tech explained the issues to the very surprised homeowner and offered a solution, but the homeowner wanted to address these issues with the plumber who had installed the unit prior to taking further action. As a result, Jack had to tag and block the unit because the venting installation may have been enabling carbon monoxide to gather inside of the home. Since the venting was not installed with the proper materials or system, rather than expelling the byproduct gases, it was likely retaining them. This situation is so dangerous that the unit had to be shut down to prevent the carbon from possibly

infiltrating the customer’s home. Carbon Monoxide is odorless and colorless; it hospitalizes over 4,000 Americans annually and is estimated to be responsible for the deaths of 400 Americans annually.

Thus, when hiring a water heater installer, be sure to choose a factory certified company! We understand that hiring a friend who is a plumber may be more economically friendly for you and your family, but it can also place your family in danger! We asked Jack if he had any advice for homeowners and he said: “Use reputable companies and verify that they are reputable. Don’t just go for the cheapest guy because they will cost [you] more in the long run.”

You can determine whether the company you are hiring is certified and reputable by checking the manufacturer’s website or by calling their technical support line. U.S. Water Heating Solutions is proudly start-up certified by: A.O. Smith, Bradford White, PVI, Rheem, and Rinnai!

A.O. Smith BTX 100 Water Heater Installation at Costco

Wed, 20 Mar 2019 20:21:27 GMT

A.O. Smith Meets Costco #378

Yesterday, four of our team members performed a water heater installation/changeout for A.O. Smith National at Costco #378 in Lake Zurich, Illinois. U.S. Water Heating Solutions was contracted to perform the install as our team is comprised of factory-trained and certified technicians who have attended A.O. Smith University and A.O. Smith Commercial School. Costco’s A.O. Smith BTR 197-118 unit was leaking and required replacement. A.O. Smith National called our company to replace the unit and to making adjustments to the piping and venting of the unit. Our technicians drained, disconnected, and removed the old BTR unit off site and installed a BTX 100 in its place.

The BTX 100 is part of A.O. Smith’s Cyclone Xi product line, which features “a light-duty, power direct vent, fully condensing commercial gas water heater with an internal helical heat exchanger.” It is also an impressive commercial unit, with its Energy Star Qualification and the ability to achieve 96% thermal efficiency. Cyclone Xi units are also equipped with a Blue Diamond® Glass Coating to increase the unit’s corrosion resistance, in comparison to that of other units on the market.

In addition to the installation of the BTX 100, our team worked efficiently to install an ST-12 Expansion Tank, NBF-25 Circulator Pump, and a Maxitrol Gas Regulator. An expansion tank works to reduce the excess pressure created when the unit begins to heat the water, as the water’s volume increases, thus increasing the amount of pressure in the tank. The circulator pump then works to ensure that hot water is released on demand by slowly circulating water between the tank and the pipes, while saving energy and money. The gas regulator works to control and direct the amount of gas and gas pressure. Our team also worked to remove the existing atmospheric vent piping and then installed concentric venting with help from the scissor lift and a visit to the store’s roof.

Following the completion of the installation work, our technicians opened the water supply, filled the water heater, and purged the air. Prior to leaving the job site, technicians checked to ensure that there were no leaks, performed an efficiency test, and verified that the unit was operating according to the manufacturer’s specifications.

Back-to-Back A.O. Smith Changeouts

Fri, 15 Mar 2019 23:25:28 GMT

Noodles & Co. #512 | Mishawaka, IN & Olive Garden #1106 | Merrillville, IN

On Tuesday, two of our team members worked on back-to-back commercial water heater changeouts for A.O. Smith National Accounts.

The day began at Noodles & Company #512 in Mishawaka, Indiana. The restaurant had previously been operating a Bradford White unit, but required emergency service as the unit was leaking. Our technicians were on site at 7:30 am to remove the old unit and replace it with an A.O. Smith BTH 199 Cyclone Mxi unit (Before and After shown on the left).

Water heater replacements typically take multiple hours to complete, as technicians must drain and remove the old heater, then install the new heater, sometimes requiring piping or venting adjustments. Since Noodles & Company opens at 10:30 am, our service technicians worked diligently to ensure that the restaurant’s new unit would be in service in time for their afternoon lunch rush.

The Cyclone Mxi water heaters are a staple in the A.O. Smith product line, offering up to 98% thermal efficiency and electronic control with built-in diagnostics. To learn more about these units, visit the A.O. Smith website.

Shortly after completing the Noodles & Company changeout, our technicians travelled southwest to a Merrillville Olive Garden. Our technicians arrived on site at 11 pm to ensure that the restaurant’s regular business hours were not interrupted. The techs worked overnight to remove the a functioning unit, thus enabling access to the leaking unit; then, they removed the leaking unit which was replaced by a BTR-365A. A leaking 1” ball valve that was contributing to flooding in the kitchen was also repaired to ensure that the restaurant would not have any damage. The technicians worked overnight and had the units up and at temperature prior to the restaurant’s 11am opening.

The BTR-365A is an 85 Gallon/365,000 BTU Commercial Dampered Gas Water Heater which weighs 820 pounds. It is a part of A.O. Smith’s Master-Fit product line, which features flexibility for different types of installations, something that is very helpful in the event of a replacement.

Water Heater 101: Unusual Water Heater Sounds Solved

Wed, 13 Mar 2019 17:07:37 GMT

***DISCLAIMER: PLEASE REFER TO YOUR MANUFACTURER’S INSTALLATION MANUAL FOR INFORMATION REGARDING YOUR SPECIFIC MODEL. IF YOU ARE ATTEMPTING TO SERVICE YOUR OWN HEATER, PLEASE DO SO WITH CAUTION. THIS ARTICLE IS MEANT TO PROVIDE AN INFORMATIVE + EDUCATIONAL SUMMARY AND DOES NOT SUPERSEDE OFFICIAL ONSITE DIAGNOSIS/REPAIRS OR INFORMATION FROM YOUR UNIT'S MANUFACTURER.***

Element or Backfire?

Background

Over the course of our nearly three years in business, we have been monitoring the news and our service calls to share some common water heater issues and solutions.

Case #1 | November 2018: Police responded to reports of gunfire in a North Carolina high school . As police performed a sweep of the property, they discovered that the sounds were coming from a water heater that had been undergoing repairs.

Case #2 | March 2019 + December 2020, we had a residential customers call with a similar issues.

Let’s take a look into the possible causes of the alarming sounds created in both cases: In Case #1, it is highly likely that the malfunctioning water heater backfired to create such a loud noise.

What Causes a Water Heater to Backfire?

Sediment Build-up | Sediment is any type of solid material that remains inside of your tank. Water heaters may have sediment build-up as a result of the type of water that is being sourced into your home or business. For example, the water in the City of Chicago comes from Lake Michigan, while the water in some Chicago suburbs and smaller cities/towns tends to come from well water. Although each water supply is different, someone whose home or business runs off of well water is more likely to experience a sediment build-up due to the mineral content. Some examples of sediment-causing elements include lime, iron, calcium and magnesium. The sediment builds up at the bottom of the tank. This can clog the water heater’s drain as well as cause leaks. If the sediment continues to build, it can also contribute to erosion. It is also possible for the sediment to make loud noises when the water beneath the sediment struggles to escape; once it is finally heated to the necessary temperature, the water escapes the sediment and you are likely to hear a loud sound, as in the video below.

January 2021 | Sand sediment drained from customer's unit

Sediment Popping on an A.O. Smith Water Heater

The SOLUTION

Preventative Maintenance: Draining & Flushing the Unit

Our technicians are on the job to service your unit(s) and to educate! Techs often explain and provide little tips and tricks (like draining/flushing) to help ensure that your heater’s full life span is reached. Most manufacturers recommend an annual or bi-annual flush of your unit, depending on your water quality; please refer to your installation manual's maintenance section for additional details.

Note: Depending on your water quality and usage, if your unit is 4+ years old and has never been drained and flushed, a technician may recommend against a flush because longstanding sediment that gets removed may result in erosion and weak spots, causing your heater to leak sooner as opposed to extending its life.

Delayed Ignition: Power Vent Heaters

In some cases, water heaters may have ignition issues that become apparent as a result of the loud popping sounds they cause. In a water heater, repeated failed ignition attempts often mean that the gas has no outlet and remains in the burner chamber. Similar to the explanation of sediment build-up, the gas builds up. If the spark is finally able to ignite and there is excess gas in the chamber, you will hear a loud sound (possibly a gunshot-like sound). Additional causes of delay ignition include, but are not limited to: a dirty blower or blocked gas flow to the pilot burner.

***DELAYED IGNITION IS A VERY DANGEROUS SITUATION***

The SOLUTION

A Diagnose + Repair Service Call

Our technicians are factory trained and certified to repair units experiencing delayed ignition and hundreds of other issues. A technician with a delayed ignition case will first check the ignition, flame rod, and burner chamber; he/she may also check the gas flow and the pilot to determine the cause(s) of the delayed ignition. Please be sure to hire a professional repair service or contact your to ensure that this situation does not escalate.

Venting Issues: Power Vent Heaters

Another larger water heater issue stems from the original installation. If the water heater does not have proper venting, it may be struggling to properly cycle and exert air. A blocked vent may be the cause of a backfiring unit, typically the result of installation error. In some cases, a venting issue can result in the void of your unit’s warranty. Installation specs are listed in the manufacturer’s installation manual, alongside information regarding issues which are not covered by the warranty. | Note: Power Vent heaters are vented with PVC.

The SOLUTION

A Site Inspection + Service Call

Depending on the severity of the issue, you may be asked to submit photos of the installation location in advance so that technicians can pre-assess any potential venting issues prior to arriving on site. During a site inspection, the technician will examine the venting and installation of the unit, which can help determine whether the unit was installed properly. From there, the technician will provide the potential options for repair.

Other Instances of Popping Sounds

In Case #2, we received a call from a Rheem residential customer whose unit required a diagnosis and repair. The customer described hearing a popping sound, which led to our technician replacing the unit’s upper element and thermostat. Elements (see image on the left) typically last the duration of 8 to 10 years. Residential water heaters typically have two elements (an upper and a lower). The elements are responsible to heating the water to the temperature set by the thermostat. Depending on the type of unit you have, the bottom element typically goes on first unless the unit is wired for simultaneous heating. This customer likely heard the element or the breaker popping. Elements may make a popping sound when they are not receiving sufficient airflow and they may be turned off as a result of the culmination of these events causing a circuit to be tripped to the off position.

The SOLUTION

A Diagnose & Repair Service Call

In this case, the customer’s unit required a new element and thermostat, as determined by a technician visiting the site and checking the unit. Although element-based issues are fairly common, technicians will diagnose the unit based on the sounds and issues you report. Then, they will follow-up with the possible repair options.

If your water heater is making any unusual sounds or you would like to take preventative measures to ensure the longevity of your heater, please call our us: (833)-879-4776 or fill out our request for estimate form .

Last Updated: January 2021

A.O. Smith Corporation & The Young Fables | Business Trip

Sat, 02 Mar 2019 03:29:03 GMT

February 2019: Ashland City, Tennessee | A.O. Smith Corporation

At the end of February, our President, Vice President of Operations, and the Vice President of WinSupply , Scott Wayne, traveled to Ashland City to visit the A.O. Smith corporate offices and factory. The Ashland City location focuses on warranty repair dispatching and the production of gas and electric residential heaters.

We have been fortunate to work with A.O. Smith for a little over a year as a warranty service provider for residential and commercial clients. During this time, however, most of the communication has occurred via phone call and e-mail. In order to truly put a face to our company, our team members decided to fly down to Tennessee, accompanied by Scott from WinSupply in Modena, Illinois . WinSupply often provides the new units used for the A.O. Smith National Accounts changeouts ( commercial water heater replacement ).

The team was fortunate to meet Chris Murphy, A.O. Smith’s Dispatch Director and Justin Fuel, Head of Commercial Service. The A.O. Smith Dispatch and Commercial Service teams work directly with our three dispatchers to coordinate warranty repairs and commercial changeouts because our technicians are factory trained via A.O. Smith University and A.O. Smith Commercial School.

Our Vice President of Operations, Rick, enjoyed having the opportunity to put a face to the voices we often hear on the phone. His favorite part of the trip was inviting the A.O. Smith team out to dinner, as he was able to truly get to know them as individuals in relaxed environment. Rick is also somewhat new to the U.S. Water Heating Solutions team, so he appreciated the opportunity to become one of the faces of our company. He is looking forward to going back to Ashland City and to growing our relationship with A.O. Smith and their staff.

The trip also provided our President and Vice President of Operations with the opportunity to meet the amazing country duo The Young Fables which is composed of three-time American Idol participant, Laurel Wright and vocalist/guitarist, Wesley Lunsford . Their music is described as modern traditional country and they are sure to capture your ears and your hearts!

Laurel and Wes were performing at the Nashville International Airport when our team was passing through. While in between sets, our President asked Laurel if she was interested in recording a voice over for our company.

Now, when you call U.S. Water Heating Solutions, you are being directed by Laurel Wright’s voice! Additionally, we are going to be updating our phone system’s hold music to play The Young Fables’ music!

2023 Update: We Now Offer Water Heater Repairs in Tennessee

Did you enjoy reading about our A.O. Smith adventures from back in 2019? Well, we've got even bigger news!

We are now a proud A.O. Smith residential and commercial warranty service provider in the state of Tennessee! We also offer non-warranty water heater services, too, like: diagnose and repair , water heater installation , tankless upgrades , and preventative maintenance .

In 2022 we opened U.S. Water Heating Solutions - Southern Division and have since expanded to offer service in Tennessee. Our local repair technicians are based in Memphis, Nashville, and Chattanooga areas. Our Chattanooga commercial water heater repair market is also home to our first set of service bins in the Southern Division.

Bridges of Poplar Creek A.O. Smith HW-670 Installation

Tue, 19 Feb 2019 00:35:46 GMT

Bridges of Poplar Creek Water Heater Upgrades

U.S. Water Heating Solutions is a local hot water heater contractor that can repair or replace commercial and residential water heaters. We often feature projects in our blog because we love sharing photos and stories that demonstrate how water heater upgrades have positively impacted our clients.

This recent installation was unique because it entailed the installation of multiple units: three water heaters (model: A.O. Smith HW-670), three circulation pumps, a return pump, and an ASME expansion tank. To date, this is one of our largest jobs, which often require multiple technicians and several levels of research to ensure the proper piping and building code adjustments are made as well. The services occurred at Bridges of Poplar Creek Country Club , a Hoffman Estates based golf course and event venue. The club has undergone major renovations within the last 8 months, as a part of their 35th anniversary celebration. Upgrading the boiler system was a crucial part of their celebration, as behind-the-scenes functions require constant availability of hot water.

As with all commercial jobs, we worked exclusively with the management and maintenance staff at Bridges of Poplar Creek to upgrade their water heating system. From job coordination to the final installed products, all commercial jobs are approached with flexibility and, of course, the ultimate goal: restoring hot water quickly and efficiently.

Commercial Water Heater Repair at Ravinia

Mon, 18 Feb 2019 17:36:34 GMT

Ravinia | highland Park, IL

One of Illinois’ favorite music festivals, Ravinia has brought thousands of incredible musical artists to Illinois.

Although the Ravinia Festival runs during the Summer, their work continues throughout the year. Back in late September, our technicians were on site to make some basic repairs. This specific case was unique because of the location and experience for one of our newer technicians.

The repairs were lead by our senior technician, Kirk, who was training new tech Kody. Together, Kirk and Kody installed a new wire harness, relocated the sensors to their proper location (above the contactors), and tightened all wires to elements.

We are committed to providing professional and reliable service, especially when it comes to servicing other local businesses, like Ravinia. In said cases, we often send our senior technicians (like Kirk) who may be training a new tech. In addition to being factory certified, our technicians also undergo background checks by outside agencies, to ensure that your home and business are in good hands!

Prior to leaving, our techs could not resist snapping a picture to commemorate their visit to the site of the U.S.’s oldest outdoor music festival.

Commercial Boiler Service at One Bennett Park

Thu, 31 Jan 2019 17:17:52 GMT

One Bennett Park | Chicago, IL

U.S. Water Heating Solutions offers complete water heater services and boiler maintenance for commercial and residential customers across Chicago, including emergency repairs and replacement. This recent boiler service call brought our Chicagoland area technicians to One Bennett Park , where a repair was required on a fairly new boiler system.

One Bennett Park is a skyscraper at 451 East Grand Avenue, in the Streeterville neighborhood of Chicago which was constructed in 2014. As a local hot water heater and boiler repair and replacement contractor, we often serve businesses big and small in the City of Chicago. While on this service call, our technicians could not resist snapping this photo of the gorgeous City of Chicago Skyline.

This service call for a commercial system in a large skyscraper is a good example of why preventative maintenance of water heaters and boilers are important. Water heaters and boilers possess mechanical components which require regular maintenance by a specialized contractor who is more than just a local plumber. Our technicians are certified by many of the most popular water heater and boiler manufacturers and part suppliers. Therefore, you can rest assured that your equipment will be managed by a trained and keen eye who is familiar with your specific brand of equipment.

Please note that we are capable of handling water heater and boiler repair and/or replacements of all sizes. Whether you are a large skyscraper, a small business, or single family home, our local team is standing by to provide the same great level of service.

A.O. Smith Commercial Water Heater Installation at Olive Garden

Thu, 31 Jan 2019 17:11:14 GMT

Olive Garden | Vernon Hills, IL

As a local water heater repair and replacement contractor and plumber, we often serve commercial and residential customers throughout Illinois. This recent service call required our technicians to replace a water heater in the local Olive Garden Restaurant in Vernon Hills.

Being a business, it was important to get this hot water heater replaced quickly. Being a restaurant, this water heater replacement had to be coordinated early in the morning so that the restaurant could have their water heater replaced in time to open for lunch. U.S. Water Heating Solutions met both objectives and successfully installed this water heater so this restaurant could be open in time for lunch.

This water heater replacement (or changeout) was performed by our technicians Ed and Kirk. Though U.S. Water Heating Solutions operates in five states, our technicians and plumbers are locally employed by our five physical locations. Both Ed and Kirk live local to the Vernon Hills and were happy to serve this local restaurant with the replacement of their hot water heater.

Whether you are a small locally owned restaurant or a national franchise restaurant like the Olive Garden in Vernon Hills, U.S. Water Heating Solutions provides the same level of service which is second to no other local hot water heater contractor or plumber.

Commercial Water Heater Replacement | Dave & Buster's

Mon, 21 Jan 2019 01:20:49 GMT

Dave & Buster’s Hawthorn Mall | Vernon Hills, IL

Last month, Dave & Buster’s of Hawthorn Mall was experiencing leaking units and called for service. As a result, we sent our senior technicians and most experienced staff members to get Dave & Buster’s back up and running on this overnight install. Said install was coordinated with our dispatchers and the management staff on site to ensure that there were no event scheduling conflicts.

Dave & Buster’s originally had two Bradford White units, but replaced them with two A.O. Smith BTH 299-300 Cyclone MXI units. This installation was also accompanied by the installation of two ST-12 expansion tanks, an NBF-25 circulator pump, and two Maxitrol 325-5L gas regulators. To ensure that Dave & Buster’s was fitted with the proper equipment, we sent our most experienced team members to perform a site survey and determine which units would be the most effective for replacement.

In addition to the changeouts, our team also worked to install new intake and exhaust terminations, as well as the necessary fittings and piping to re-connect the pre-existing domestic water lines to the units and the new inlet and outlet locations. Following the installation, our team members also performed an efficiency test, confirming the new units’ functionality.

A.O. Smith ATI-540 Tankless Install

Fri, 21 Dec 2018 00:48:40 GMT

Chipotle #483 | Rockford, IL

During the last quarter of 2018, we worked with Chipotle #483 on multiple occasions to provide site assessments and repairs. One of the first things our technician witnessed upon the site survey was a bird trapped in the blower assembly. In this case, the blower was in need of replacement. Your unit’s blower assembly is responsible for pushing gases out of your pipes. Birds can become trapped inside of the blower, causing harm to them and preventing the escape of the gas (see below). A simple fix is a stainless steel termination vent screen, which blocks the center space, but still permits proper ventilation. Please note that the vent screen can also aid the prevention of damage from rodents and insects in water heater vents, power vents, and exhaust vents.

This Chipotle also experienced a loss of hot water in December 2018, due to a leaking heater. Luckily, our technicians were able to assess the site and work with the management team and kitchen staff at Chipotle to find a four hour period to perform the changeout. The site assessment revealed that the existing A.O. Smith BTH 199 water heater was leaking. As a result, it was determined that the most effective replacement system was an A.O. Smith ATI-540 which is a tankless unit. The tankless unit was also coupled with a TJV120M (a 120 gallon) Storage Tank.

Our staff is equipped with the tools necessary to serve your home and business, as well as the knowledge and experience to provide you with information about interest in replacing your existing water heater with a tankless unit.

Chipotle #999 | A.O. Smith Water Heater Replacement | West Dundee

standing2fast@gmail.com (Milos Pajic) — Fri, 30 Nov 2018 20:34:59 GMT

Chipotle Meet the A.O. Smith Cyclone MXI Line

U.S. Water Heating Solutions offers complete water heater services and boiler maintenance for commercial and residential customers throughout the state of Illinois. As a factory certified warranty service provider, we often have the opportunity to work with businesses, like this Chipotle in West Dundee.

Located at 201 N. 8th Street, Chipotle serves hundreds of customers on a daily basis, which is not possible with the loss of hot water. Upon arriving on site, our technicians found that the existing unit was leaking and in need of removal. As a result, they accounted for the restaurant’s need for on-demand hot water on a daily basis, as well as the need for the expansion tank. In the restaurant and hospitality industries, the loss of hot water is often sudden and poses a threat to your bottom line. With our 24/7 emergency service and dispatch coordination, our team will work with yours to find the best time for change-outs which may require 4 or more ours. In this instance, we worked with the Chipotle team and A.O. Smith to coordinate the installation of this beautiful A.O. Smith Cyclone MXI BTH 199 unit and the removal of the old unit.

While on this changeout, our technicians documented this example of a properly installed water heater that now services the West Dundee Chipotle. Please note the installation of the blue expansion tank next to the water heaters. An expansion tank is installed, often in residential and closed systems, to absorb the excess water pressure created by thermal expansion; in other words, the tank reduces the amount of water pressure caused by the usage of the water heater.

Ways to Save on Your Water Heater Bill

standing2fast@gmail.com (Milos Pajic) — Sun, 15 Jul 2018 18:52:03 GMT

Water Heater Savings

Water heating has the potential to account for about 12 percent of a family’s utility bill. That being said, it’s not surprising that many homeowners are curious about how to heat their water more efficiently. The following are some actions you can take to save water, energy, and cost.

Turn Down the Thermostat

For every ten degrees you turn down your water heater’s thermostat, you can expect to save about 4% on your bill. While most water heaters come preset at 140 degrees, The U.S. Department of Energy recommends most households lower it to 120 degrees (which should still be high enough for your needs).

Drain the Sediment

Water heater tanks build up sediment, which reduces efficiency as your tank is forced to work harder. Most manufacturers recommend you perform this basic water heater maintenance every six months or at least annually. Please refer to the manufacturer's installation manual for details on maintaining your specific model.

Keep Your Tank Insulated

If you have an older tank, installing an insulation blanket is a simple and cheap way to reduce costs. Consider this especially if your tank is located in an unheated area. You can also insulate the first few feet of water pipe that comes from your water heater, so your water loses less heat as it makes its way to you.

Invest in a New Water Heater

Standard tank water heaters usually last between 8-10 years (although we have seen a few customers with water heaters that were 20+ years old). If yours is reaching the end of its life, consider replacing it. Tankless water heaters cost considerably less to run and maintain, and they supply endless hot water.

Five Benefits of Tankless Water Heaters

standing2fast@gmail.com (Milos Pajic) — Tue, 05 Jun 2018 18:39:21 GMT

The Benefits of Tankless Upgrades

At U.S. Water Heating Solutions, we offer tankless water heater options for homes and businesses. Whether you’re in need of commercial or residential water heater installation in the Chicagoland area or Kansas City, here are some of the advantages you will experience by going tankless.

Convenience

With continuous hot water from a tankless water heater, long gone are the days of compromising on hot water usage or scheduling your family’s shower times.

Energy/Cost Savings

Tankless water heaters only operate when there is a demand for hot water. This reduction in used energy can help you enjoy monthly savings up to 40% off your utility bill.

Reliability

A tankless water heater has the ability to deliver a continuous supply of water at preset temperature levels. You will also benefit from your water heater’s longer life expectancy of up to 20 years.

Safety

Tankless water heaters offer innovative safety features, such as monitoring systems that provide details about water pressure and flow. In the case of a system failure, the unit would be instantly turned off.

Saved Space

With their compact design, tankless water heaters take up much less space than conventional tanks. This design also benefits the environment, as another large and rusty tank won’t end up in the landfill..

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Top Rheem Triton Water Heater Issues (T115, T116, A004, A005) and How Pros Fix Them

Rheem Triton: Common Issues, Repair Tips, and Maintenance Guide

Our Expertise and Experience with Rheem Triton Water Heaters:

About Our Triton Repair Service Data:

Table 1. Rheem Triton Service by the Numbers

Top 5 Common Issues on Rheem/Ruud Triton Water Heaters

1. Gas Pressure & Gas Regulator Issues

2. Combustion Problems (T115 & T116: Combustion Health Degraded, Hard Starts)

3. Blower Assembly + Blower Prover Switch Failures

4. Leaking Units, Weld Failures, + Stress Cracks

5. Temperature Probe (Temperature Sensor) Issues

Recommended Maintenance Schedule for Rheem Triton

�� TLDR; Key Takeaways About Common Rheem Triton Issues

Rheem Triton Repairs in the Chicagoland Area + Beyond

Inside our Rheem Triton Service Bin

Searching for Rheem Triton Parts

How to Verify Potential Warranty Coverage

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Common Rheem Triton Parts

Rheem Triton/Ruud Triton Parts List PDFs

Common Rheem Triton Parts List

A.O. Smith BTH 120-250, 300 Series – Repair, Maintenance, and Common Issues

A.O. Smith BTH 120-250, 300 Series: Common Issues, Repair Tips, and Maintenance Guide

Our Expertise and Experience with BTH 120-250, 300/301 Series Water Heaters:

BTH 300 Series Service by the Numbers

Top 5 Common Issues on A.O. Smith BTH 120-250, 300 Series Heaters

1. Ignition Failures (B2-70 Fault Code)

2. Blower Feedback or Speed Errors (BE-1 Fault Code)

3. Client Misdiagnosed "Leaking" Water Heaters: Leaking Condensate Drain Lines, Leaking T&P Valves

4. Temperature Probe Faults & Failures

5. CCB (Central Control Board) or Software Version Faults

Recommended Maintenance Schedule for A.O. Smith BTH 120-250 300 Series

�� TLDR; Key Takeaways About Common BTH 120(A)-250(A), 300/301 Issues

A.O. Smith BTH 120-250, 300 Series Repairs in the Midwest + South

Shop for A.O. Smith BTH 120-250, 300/301 Series Parts by Model and Series

A.O. Smith BTH 120(A)- 300 / 301 Parts

A.O. Smith BTH 150(A)- 300 / 301 Parts

A.O. Smith BTH 199(A)- 300 / 301 Parts

A.O. Smith BTH 250(A)- 300 / 301 Parts

Mini Guide: Water Heater Warranty Replacement 101

What is the water heater tank warranty?

How can I check to see if my water heater tank warranty is still active?

How to Verify Possible Warranty Coverage for A.O. Smith/American/Reliance/State Water Heaters

How to Verify Possible Warranty Coverage for Rheem/Richmond/Ruud Water Heaters

My water heater is covered under warranty, so my water heater warranty replacement will be free.

My water heater warranty was still valid for some time before replacing the water heater. Does the warranty replacement water heater automatically have brand new labor, parts, and tank warranties?

Can you Upgrade or Downgrade During Water Heater Warranty Replacement?

This is what we mean by water heater upgrade vs. water heater downgrade

Common reasons our customers have decided to "downgrade":

How long is a water heater warranty replacement appointment?

�� TLDR: Here's your mini guide to water heater warranty replacement

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Heat Pump Water Heater 101: Common Heat Pump Water Heater Issues

Heat Pump Water Heaters

Here's What's Different About the Heat Pump Water Heater Design...

Issue #1: Incorrect Installation of Heat Pump Water Heater

Issue #2: Loud Heat Pump Water Heater Compressor, Bearings; Heat Pump Water Heater Whistling Noise

What Happened to Real Clients with Noisy Heat Pump Water Heaters?

Issue #3: Heat Pump Water Heater Compressor Leaking Oil & Improper Shipping

Issue #4: Heat Pump Mode Not Working, Locking Unit Into Electric Mode as a Temporary Solution

Issue #5: Heat Pump Water Heater Compressor Won't Come On, Wi-Fi Connectivity Issues

Other Heat Pump Water Heater Error Codes: Service Call Summaries + Solutions

Rheem A004 Error Code: Compressor Shutdown

Observed Models: 10E50-HP, HB40 N3-BM

Rheem A104 Error Code: Malfunction in Upper Tank Sensor

Observed Model: PRO H40 T2 RH310BM

A.O. Smith 084 Error Code: Compressor Shutdown

Observed Models: HPTS-50, HPS-10-50H45DV

Need Heat Pump Water Heater Repairs, Replacement, or Parts?

Heat Pump Water Heater Repairs in the Midwest + South

Our Rheem Heat Pump Service Bins:

Purchase Heat Pump Parts:

The Most Common Gas Water Heater Problems

Gas Water Heaters: Troubleshooting Common Problems

Gas Water Heaters: The Basics

Issue 1.0 | Poor Ventilation

Issue 2.0 | No Hot Water - Pilot Light Out

Pilot Light Continuously Goes Out

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