Su calentador de agua | Cómo llamar para solicitar servicio

Este artículo fue editado por: Doctora Munia Cabal-Jiménez

Para hispanohablantes en los EEUU, puede ser difícil llamar para solicitar servicios de arreglo en casa. Esperamos que esta guía les guíe en el mundo de calentadores de agua y en el vocabulario de la industria.

Términos geográficos 

En los EEUU y la mayoría del mundo hispanohablante, el término más generalizado para referirse  al tanque que calienta el agua de su casa es  “calentador de agua.” En algunos lugares es común oír: calentador de lava, calefón, caldera, termo o boiler. También es lo mismo cuando se habla de piezas; la jerga que usamos en esta industria es muy complicada en español. Una cosa que puede ayudarle es leer su manual de instalación en español (ejemplo aquí).


Rheem EcoNet | Exploring Water Heater Technology

Rheem EcoNet Products

Rheem EcoNet LogoKevin recently serviced Manheim Milwaukee, a large scale automotive sales location based in Caledonia, Wisconsin. They are well-known for their large auto auctions, which include various makes and models, from Ford Mustangs to Teslas. Behind the scenes, water heaters are an important factor in their pre-auction cleanings and preparations. To ensure that their staff is always up to date with their water heater settings, Manheim Milwaukee recently installed a Rheem EcoNet Control Center and had some preventative maintenance done on their units. Manheim currently runs multiple tankless units and will utilize the EcoNet tool to increase energy savings and for remote control of their units.


A.O. Smith University | Wisconsin Tech Hones Skills

A.O. Smith University’s campus is uniquely designed with multiple classrooms that provide examples of properly installed units and the history of water heater development. A.O. Smith staff provides in-course demos and teaches technicians exactly how to troubleshoot their units. We typically send all technicians who have not received said training prior to hire and/or do not have experience with commercial units or boilers. Technicians are sent to Ashland City for a week’s worth of training which they are then able to deploy in their respective areas. Ryan, one of our Wisconsin-based technicians, attended A.O. Smith University last week to prepare him for upcoming work on commercial units in the Wisconsin Dells area. A.O. Smith provides state of the art training workshops which have been developed thanks their historical experience as innovative leaders in the production industry, of which Ryan noted: “The atmosphere was very welcoming to learn in.” There are various stations inside the facility which demonstrate the growth of water heaters from 1950 to the present.   


A.O. Smith Boiler Training: On-The-Job | Addison, IL

Two of our technicians recently had the opportunity to experience live boiler training in the field, thanks to Brandon Moma, the A.O. Smith Start-up Coordinator for Field Engineering. Technicians, Kirk and Jack, alongside George of RC Sales, went to Addison, Illinois for this special training seminar. The technicians visited Clarendale of Addison, a senior living center, which is currently under construction and set to open this Summer. This training was unique for both technicians, due to its location. Aside from being under construction, this is a rare experience “because it was local,” according to our Senior Tech, Kirk. Technicians typically fly to one of the manufacturer’s factories or headquarters. A.O. Smith runs a variety of training programs out of their Ashland City, Tennessee based factory and training facility, also known as A.O. Smith University. The training facility in Ashland City is well-developed and serves as a continuing education center for thousands of plumbers and technicians from across the United States (Our Wisconsin based tech is currently down in Ashland City and our Indiana technician will be heading to Ashland City soon, too).     


PVI Commercial Water Heater Training

PVI Training | Home of the PVI AquaPLEXIn the past 14 months, we have been fortunate to establish a relationship with many of the major manufacturers, one of which is PVI Industries of Fort Worth, Texas. PVI manufactures an array of commercial water heaters and storage tanks ranging from 150 to 4500 gallons. Since PVI focuses on the manufacturing and maintenance of commercial units, which are manufactured with different materials than standard residential units. As a result, our more experienced technicians are sent to Fort Worth to learn directly from the PVI staff. As of March, we have sent two technicians and a plumber to receive their PVI start-up certification.

PVI Training | Duplex Stainless Steel

Although our technicians are officially certified to perform start-ups and service on PVI units following the class, we try to provide them with hands-on training in the field with our Senior Technician, Kirk. Our first technician to attend PVI Training this year was Jack, one of our up and coming Illinois based technicians. After heading to Fort Worth, he spoke very highly of the training program: “The PVI Training was very in depth and hands on. The instructor was super knowledgable and was able to answer every question that was sent his way. The most interesting thing I learned was about their Duplex Stainless Steel tanks and their construction. My overall experience was great.” The Duplex Stainless Steel tanks are a part of PVI’s AquaPLEX line which is built to endure years of use as “the ultimate solution to all water heating applications.” (more…)