Last month, two of our team members traveled to Georgia to visit Rinnai headquarters, giving them a chance to meet all of the regional representatives and to tour their new facility. Rinnai has been a leading force in the water heater industry since the 1920s. The company was founded in Japan in 1920, by Hidejiro Naito and Kanekichi Hayashi; a year later, Rinnai developed its first tankless water heater.

Our Vice President of Operations (Rick) and Senior Tech (Ed) had the opportunity to represent USWHPRO as members of the ACE Program. The Rinnai ACE (Advanced Comfort Expert) Dealer Program provides service companies with access to the top tankless resources and training programs. It has also enabled us to become a manufacturer recommended installer. Rinnai is the top-selling brand of tankless gas water heaters in North America with an average of 4.5/5 star satisfaction rating (Source: Rinnai). In addition, Rinnai is sponsor of Folds of Honor, a program which utilizes a portion of funds from every sale of their tankless heaters to provide HVAC and plumbing program scholarships to the spouses and children of fallen service men and women and disabled veterans.


Maintaining their stance at the forefront of tankless water heater technologies, Rinnai also took Rick and Ed behind-the-scenes, allowing them a first look at their current projects! This was one of Rick’s favorite parts of the experience: “Getting to meet the Rinnai reps and hearing about innovative plans moving forward,” was crucial, as USWHPRO aims to be at the forefront of energy savings and consumer education with regard to tankless as a vital part of the future of the water heater industry.

Although we cannot discuss the details of Rinnai’s projects, we took a moment to sit down with our VP of Operations to
learn about the future and importance of tankless units in the industry: “California sets [the standard for] what is to come in the future and tankless is what they sell most. Being energy efficient, tankless is the way to go.” California is home to about 40 million people whose product regulation standards were established back in 1986, when the state passed Proposition 65 (aka the Safe Drinking Water and Toxic Enforcement Act). The law “
protects the state’s drinking water sources from being contaminated with chemicals known to cause cancer, birth defects or other reproductive harm, and requires businesses to inform Californians about exposures to such chemicals.” Hence, with national corporations selling thousands (or millions) of products in California and across the country, California’s safety standards are seen across the country.


In the future, we will be producing various articles on the importance of energy savings and the importance of maintenance on tankless water heaters. Stay connected with us for our upcoming articles!:

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