We are proud to announce that our USWHPRO family has expanded once again! Our newest technician, John, will become the head of our Michigan service department in the coming months, following his A.O. Smith University Commercial Water Heater and Boiler Start-up Certification. John is currently based in Baldwin, Michigan, bringing almost 20 years of mechanical experience to the table: with 19 years in the HVAC-R industry and an Associate’s Degree in HVAC-R from Ferris State University, the nation’s top school for HVAC-R! (Be sure to check out John’s pictures from his recent visit to his alma mater below!)
We are proud to announce that our USWHPRO family has expanded, with the addition of a new service technician, Curtis. He will be our primary service technician in the Peoria area, bringing an impressive mechanical background to the table, while continuing to grow his skills at an upcoming A.O. Smith University training seminar for Commercial Water Heater Installation Certification. Curtis has been diligently training with our technicians over the last several weeks, as well as impressing our U.S. Facilities staff with his skill level and adaptability.
From coders to country singers, we have been EXTREMELY fortunate to have the opportunity to grow our networking community and to be inspired by five amazing women! Our #WomenWednesdays campaign began back in March, as a way to celebrate Women’s History month. We sought to listen to women in various fields who have successfully overcome adversity in the workplace, which has enabled them to strive as business leaders and owners. We are proud to have had the opportunity to work with each of these women and their businesses. Please be sure to click their links and support each of their businesses!
Before we jump into water heaters…
As our Missouri based technician, James, prepares to return to his home state, our hearts go out to all those who have been affected by the massive floods and tornadoes across the Midwest. Iowa, Kansas, Missouri, and Oklahoma have been experiencing tornadoes and flooding which has traversed the Midwest (as far north as the Dakotas and as far west as Nebraska) since March. Here’s how YOU can help!: The Red Cross provides communities with temporary shelters, water, and other supplies. You can donate by visiting redcross.org, calling 1-800 RED CROSS, or texting the word REDCROSS to 90999 to make a $10 donation. The Missouri Farm Bureau is a non-profit organization which seeks to provide resources for students, FFA chapters, and agricultural education departments via donations. If you are unable to donate, please consider sharing a donation link via social media or volunteering for the Red Cross or other organizations.
Every once in awhile, our dispatch office tends to get a dispatch that is outside of our service area or a phone call from Rheem asking that same question. Although water heater repair technicians are often not sought after until emergency situations arise, there are many areas of the United States where residential customers experience the need for emergency service, but due to the limited number of local technicians may be forced to make repairs on their own. With certain areas seeming to struggle to find certified repair technicians, we decided to venture west, in hopes of becoming the water heating solution for residents of Kansas and Missouri! This new journey is all thanks to our new Kansas City based technician, James. Our new tech is currently training with our Wisconsin-based technician, Kevin. James hopes to be hitting the road in Kansas and Missouri within the next two weeks as both a warranty service technician and an installer!
James comes from a strong mechanical background, with 15 years of plumbing experience in various settings: residential, new construction, etc. As a plumber, he has encountered many water heaters and has a strong background in installs and residential troubleshooting. In addition, he also holds a journeyman license and OSHA certification, which provides some of the crucial knowledge he will need once he attends A.O. Smith University for commercial training this summer. James does have some commercial experience under his belt, but he is looking forward to attending A.O. University and other training seminars to further hone his commercial troubleshooting abilities.
Our Goshen-based technician, Larry, joined our team this year and has not ceased to grow in technical skill and has continued to expand our company’s relationships throughout the Midwest— from his local Ace Hardware stores to various water heater manufacturers. Larry recently attended A.O. Smith University to receive a 32-hour training course on commercial and tankless units, enabling him to continue to provide excellent services: “I came away from this training feeling more equipped with knowledge and hands on experience that will allow me to be a better asset to this company as well and to the customers we serve. I networked and was able to meet individuals creating relationships that will serve me well.” As a small business, heading into its second year, U.S. Water Heating Solutions aims to develop a new standard for service and quality, which begins with the establishment of strong manufacturer relationships and training seminars like this one.
This training experience was unique because Larry is our first technician who has ever driven to training! The nearly eight hour drive to Ashland City provided a unique opportunity for our technician and the staff at A.O. Smith. This was the first time our colleagues at A.O. have had the opportunity to physically set foot in one of our active service vehicles, providing them with a glimpse of how we have created a user-friendly vehicle for our technicians, providing them access to various residential and commercial parts.